






Greville House is registered with the CQC for older residents, offering an environment that is ideal for older people and is located in Sutton Coldfield opposite the Sutton Park. The home has been designed to support dignity and individuality, and employs a committed well trained team of staff who are available round-the-clock.
Residents are welcome to personalise the interior, with many of the bedrooms en-suite, an attractive dining room and choice...
Care Provided by Greville House
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 25 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Hairdressing and chiropody is charged privately to the resident , excluded from fees
The price(s) shown are provided by the care home. Contact Greville House for full pricing details and T&Cs.
Contact Greville House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Greville House Care Home Ltd
- Private Owned
Person in charge
- Alexandra Aulton(Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2024
- Number of floors: 2
Room Information
- Single Rooms (25)
Visiting
- The home encourage regular visiting 7 days a week - No time restrictions
Parking
- On site free car park, on the front of the property
Greville House Reviews (56)
Greville House has a Review Score of 9.7 (9.718) out of 10, based on 16 reviews in the last 2 years.
Over all time Greville House has 56 reviews.
We are delighted that, my aunt has settled so well into Greville House. She arrived at the beginning of December 2025 for respite with a view to a permanent place. Within a couple of weeks she had decided to stay. The management and staff could not be friendlier or more caring.
Thank you for taking the time to leave us a review. We are so pleased to hear of your positive experience at Greville House. I will pass on your feedback to the team.
Greville House is a lovely welcoming environment. Mum is very happy there and she is being very well looked after. The staff always make you feel welcome. The home is clean warm and has a lovely garden. We had noticed a marked improvement is Mum's health and state of mind since she moved to Greville House. The food and activities are very good.
Thank you for taking the time to leave us a review. It is lovely to hear of your positive experience of Greville House. I will pass your comments on to the team.
Every staff member is always happy and polite. They all care for my mum with compasion and dignity and everything they do is for all the residents. The activities, food, singers etc are always amazing. My mum is so so happy and thats all down to the care and love she gets everyday. Thank you.
Thank you for taking the time to leave us a review and for your lovely comments. I will share this with the rest of the team.
Greville House is an outstanding residential home where the needs of the the residents are met to a high standard. The staff are friendly, kind and caring. My mother's care is amazing. Her room and surroundings are excellent and there is always something going on. This is a home from home. The chef is amazing and provides excellent quality and nutritious food.
Thank you so much for taking the time to leave us a review. I am so happy to hear of your positive experience of Greville House. I will pass your comments on to the team.
My mother has been a resident for about 18 months. It's our first experience in this arena and you hear about some of the horror stories. But we found Greville house just like a home from home. Good home cooked food, clean and are constantly improving the place. The staff are just excellent. We have not had one issue in the time my mother has been a resident
Thank you so much for taking the time to leave us a review. Your positive comments are heart-warming and I will be sure to share this with the team.
The communal dining is busy but calm and sometimes jovial. Food is wide range from Sunday roasts to egg and chips selected daily from a four week menu.all cooked and served to personal choice. The gravy and various crumbles with custard are winners.
Housekeeping is done daily to a high standard almost behind the scenes. We share daily activities from eye/hand coordination games to quizzes with weekly invited special artists.
Nothing is too much trouble overalls one word "SPOILT"
I am so happy to hear such a positive first hand experience, thank you so much for taking the time to share your comments with us. I will share with the staff team.
Greville House is a lovely warm and welcoming environment. As a relative and visitor we are always welcomed by staff and made to feel at home. My relative is very happy here and the standard of care he is receiving is excellent.
Thank you for taking the time to leave us a review and for your lovely comments. I will share this with the staff team.
Very pleased with the quality of the care my mother receives She has gained in confidence and has gained weight She enters into the activities and enjoys being with the other residence She has a lovely ground floor room Staff are very supportive of her and always welcome us when we visit offering drinks and chatting with us We have updated on my mother's welfare and always support medical appointments at the home very pleased and have recommended home to other
Thank you for taking the time to leave us a review, we are very pleased to hear your lovely feedback. This will be shared with the team.
We're very happy with Greville House. Mom receives excellent care, we know that she is safe and well looked after. All of the staff are kind and welcoming. The facilities are great, everywhere feels clean and cared for.
Thank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
A really lovely care home- mum is so happy & well looked after. All the staff go that extra mile with mum & her visitors. It's a pleasure to visit & quite often I get involved with the activities- love the bingo.
Thank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
My mothers overall care is outstanding nothing is too much for the staff. They have given fantastic support since her return from hospital in January. Facilities are excellent and the food is of very high quality. Her room is clean, tidy and well decorated. Bathroom/shower facilities very good. Always a nice relaxed atmosphere in the home, and staff always friendly.
Thank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
Fed and watered regularly-and any time in between. Medication controlled and issued on time. Health and welfare are a top priority, nurse and doctor attend by request but at least weekly.
Nothing I have asked for has been refused everything is freely discussed with both junior and senior staff everyone is approachable
Thank you for your lovely comments. I am happy to hear your positive experience of Greville House. I will pass on your comments to the care team.
I was so glad I found Greville House when I needed care for Dad. Dad was very independent before he had a fall in March 2024 leaving him needing respite 24-hour care. I looked at many care homes but Greville House had the right feel being homely and not too big. My meeting with the manager put my mind at ease and left me confident Dad's needs would be met. During Dad's stay at times it was difficult as he really did not accept being in a care home setting, but realised he needed 24-hour care, especially help in the night. Dad got to know all the staff who have been so kind and caring, treating him with respect and dignity and doing their utmost for him. I do not believe Dad would have been in the position to have gone home without Greville House's care as his health conditions have improved. I am grateful to them for helping me work out a safe transfer home for Dad with a door open if it did not work. We know who to contact if residential care is needed again!
Thank you for your lovely comments and kind words. I'm so pleased your experience at Greville house was so positive for Dad and yourself and he is doing well at home. I will pass on your appreciation and comments to the team.
The environment feels very much like a home, not a care home and I am so grateful to all of the lovely people that work there for persevering and helping me sort out the care we need for him. From my perspective, Greville House is just the right size, to feel safe and comforting. There are lots of bigger care homes and for me, bigger locations can mean less meaningful interactions and relationships as you see more people and less of the same familiar faces. So all in all great work Greville House team keep doing what you are doing, I can't thank you enough.
Thank you so much for your lovely comments. I'm glad to hear of your positive experience at Greville House. I will be sure to pass on your comments to the team.
In that time the carers have got to know Mum very well and seem genuinely fond of her. As Mum's health continues to deteriorate they are going out of their way to ensure her comfort, including cooking suitable meals to encourage her to eat.
The residents really respond well to the staff and I've been present when they thank and praise their hard work.
The visiting District Nurse team also recognise what a superb residential home this is and has commented on how impressed they are with the level of support offered here.
It is the most distressing time once you've made the decision to place a loved one in a care home, the management team recognise this and offers support every step of the way.
Thank you to all those who clean Mum's room and help keep her plants alive, those who cook individual meals for her, care and sing with her and continue to keep her best interests at heart.
In all that time she has been treated with care, compassion and dignity.
No family wants their loved one to have to go into a home but the standard of care that my mother has received at Greville has eased our worry's.
I am kept informed at all times how Mum is when she has been unwell.
Our family cannot thank all the staff enough
For their continued care and support.
My Mum has had a few stays in the hospital and after each return to the home, she has been looked after and cared for so well. The staff, management, and team are amazing. Also, the care and treatment we as a family have had has been amazing. Greville House is a wonderful care home and we are so pleased we found this home. Thank you.
Thank you for your lovely comments, I will pass these on to the care team. I am happy to hear of your positive experience at Greville House.
I actually love coming to visit her now and the worry and stress is now diminishing.
Thank you for your lovely review. We are all extremely pleased that both yourself and aunt are happy and feel safe and comfortable within Greville House.
I visited my friend who was in Greville for respite care, I was very impressed from the minute I was greeted at the front door by a very pleasant carer to when I left! The home was clean, warm, tastefully furnished/decorated and very inviting. My friend was very happy with all aspects of Greville especially the good tasty food and wonderful carers. Praise indeed.
Thank you for your lovely review. Your feedback and kind words are greatly appreciated.
Care manager must admit I give her 110 per cent she knows all her residents nothing is too much trouble and very caring understanding manager.
I honestly can't fault Greville House.
Thank you for your lovely review and kind words. We greatly appreciate your feedback.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Greville House.
There are no upcoming events for Greville House.
Awards / Recognitions (3)
- 01 Feb 2018Recipient: Greville House
- 15 Feb 2016Recipient: Greville House
- 01 Feb 2015Recipient: Greville House
Accreditations
There are no accreditations posted yet for Greville House.
Meet the Team (4)

Alex has been working for the company since 2018 at the sister care home (Homestead Care Home), overseeing Greville House compliance since 2022, and then joining the Greville House family as the manager in 2023. Alex has worked in the health and social care sector since 2008, gaining 17+ years of experience. All of Alex's experience is in elderly care, and her passion is around Dementia care. Alex has a vast knowledge of the CQC requirements and is passionate about her role within the company.

Kulvinder is an essential figure within Greville House. Kulvinder started as a care assistant back in 2003 and has worked her way up to the position of Deputy Manager in 2020.
Kulvinder knows all there is to know about our Greville house family and the house itself.
Being trained in all aspects of care and management, having her NVQ 2 and 3 in care and NVQ 3 and 5 in management, she is a real asset to Greville House with not only her vast knowledge but also her loving, selfless individuality.

Cora began her career here in 2012 and we have never looked back.
As a team leader Cora is responsible for the employees mandatory training, ensuring all is kept up to date and in accordance with the guidelines.
Cora is a fantastic carer with knowledge and compassion being the lady we all can call upon at any hour of any day without any hesitation.
Cora is trained in both her NVQ 2 and 3 in care and makes it her priority to know all that is needed to know with the ever changing care industry ensuring all staff have any and every training course available.

Laviza is a force to be reckoned with in the kitchen!
Laviza has been at Greville house since 2005 and keeps a well-run and organised kitchen - never failing to provide freshly prepared meals meeting and catering for all dietary and nutritional requirements.
laviza creates and produces an era of well balanced, fresh and nutritious meals and menu options for our residents and will even bake a fresh cake or 2 a day!
Laviza has a caring background and was just as much a fantastic care assistant as she is a chef!Our food is definitely made with love and enjoyed thoroughly by all residents at Greville House.
No expense is spared with our menus and only fresh produce is prepared by Laviza.
Frequently Asked Questions about Greville House
What types of Care is Greville House registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Greville House have?
There are 25 Single Rooms.
What are the Facilities & Services at Greville House?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Greville House to the centre of Sutton Coldfield?
2.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Greville House to verify any information. View our terms and conditions. Greville House has an Enhanced Service -more info.