Maple Dene

10/14 St Agnes Road, Moseley, Birmingham B13 9PW
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9.8 52 Reviews
  • Maple Dene, Birmingham
Anchor’s Maple Dene, in Moseley, supports up to 40 older people to live a comfortable lifestyle and provides dementia care and it is welcoming new residents for care. Located to the south of Birmingham, it benefits from a quiet residential location.

The home strives to deliver a range of residential care services including long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each residents' individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible, by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
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Care Provided by Maple Dene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1091
  • Self-Funded Residential Dementia Care: from £1091
  • RESPITE Self-Funded Residential Care: from £1091
  • RESPITE Self-Funded Residential Dementia Care: from £1091

Our colleagues at Maple Dene will be happy to discuss our fees and what is included.

These prices are only a guideline, please contact Maple Dene to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Leisha Cooper (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Maple Dene directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Maple Dene.

Parking

  • Onsite parking is available, including disabled spaces.

Maple Dene Reviews (52)

9.8

Maple Dene has a Review Score of 9.8 (9.839) out of 10, based on 15 reviews in the last 2 years.
Over all time Maple Dene has 52 reviews.

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Review from Victoria C (Daughter of Resident) published on 16 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Recently the team at Maple Dene arranged a special outing for my mother. This meant so much to her and I know the carers will have had to make special arrangements as Mum needs a wheelchair now. Whenever I visit, the staff are polite and helpful and when Mum needs assistance they are gentle and patient.
I can tell Mum is well cared for and the accommodation is kept clean. There are different activities every day throughout the week to keep residents busy and these are quite varied.
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Review from P C (Son of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum had been at the care home for a couple of years. Unfortunately, she recently passed away. The carers are wonderful and made her last few days as comfortable as anyone could ask for. They kept us informed of any changes, so that family were present when she slipped away. Thanks for all you did
to make her last few years happy and content.
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Review from Christine J (Daughter-in-law of Resident) published on 29 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam moved in just over two years ago. She had struggled to cope in her own home for five years. Since being at Maple Dene, I have seen such an improvement in her mental health. Physically, she is slowing down but she is 86! She is happy and well cared for. The care staff all seem to know her and her
quiet personality. A big thank you to all the care staff.
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Review from Annabel B (Daughter of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Maple Dene provides a warm and friendly home for my mum and other residents. The staff appear to be settled and to be very welcoming of visitors. They know the residents well and interact with them in a loving caring way. Management is good and staff including the managers are always aware and willing
to discuss any issues that arise.
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Review from Trevor K (Son of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class care for my mother, who since she was first admitted has improved her general health and wellbeing.
Whilst it was frustrating with the COVID visiting restrictions, it was understandable.
Staff have always been very approachable and helpful with mom's interests always first.
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Review from Malcolm J (Son of Resident) published on 17 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care received. Staff are always helpful and genuinely know mum's needs. Communication is very good. The pandemic meant we could not fully assess the home before mum moved in. I am pleased to say that we have no regrets.
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Review from C T (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very kind and friendly and treat Mum with dignity and respect. If I need to live in a care home, I would like to live at Maple Dene.
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Review from Sharon V (Daughter of Resident) published on 15 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff go the extra mile. Nothing is too much trouble. All needs are catered for. My father is extremely happy living at Maple Dene.
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Review from Dorothy W (Resident) assisted by family/friend published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the manager to be really on the ball. You only have to mention something to her once and she gets it stored out.
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Review from M L (Daughter of Resident) published on 10 January 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Maple Dene for 18 months, so our whole experience has been during the pandemic. The first 6 months were incredibly tough as care homes had to follow very strict rules on visits. We got through it with the help of the staff and life is now immeasurably better. During
this time all the staff in Maple Dene took exceptional care of my father and I am amazed at the love and support they provide every day. He looks better, is more active and is encouraged to join in activities. It is an agonising decision to move your relative into a care home, but I cannot think of a better place than Maple Dene.
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Review from Chris O (Friend of Resident) published on 15 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff cared for my mum through thick and thin over a number of years. They were able to cope with her mood swings and changing needs as she became more frail. Ultimately, they supported her through a peaceful and loving end of life period and proved again what a great team they are. I highly recommend
the home.
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Review from Julia S (Niece of Resident) published on 27 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Maple Dene is, in my opinion, one of the best, if not the best which is why we chose this home when our elderly auntie needed residential care.
Care was delivered professionally, and in a kind manner by all the carers we came across. It was particularly hard during covid as we couldn't visit, but we
knew she was in the right place, and the manager and her staff kept relatives up to date, firstly facilitating WhatsApp phone calls then visiting as soon as able to, within strict covid requirements.
Sadly, Auntie had a fall 6 weeks ago through no fault of Maple Dene and needs more specialist care than residential, so we have had to move her to a nursing home. We will miss everyone, and thank them for their love and care during the time she was there.
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Review from Christine B (Daughter of Resident) published on 16 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has lived at Maple Dene for nearly 3 years and throughout that time I have been impressed with the standard of care and comfort she has received. Many of the staff have worked there for many years so know the residents well, which gives stability and familiarity to residents, particularly
those like my mum who has dementia.
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Review from M M (Respite Resident) published on 7 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very helpful and care was excellent.
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Review from Jeanette G (Daughter of Resident) published on 18 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff at Maple Dene have done a fantastic job in getting Mum back on her feet following her two week stay in hospital due to Coronavirus. Personal care and physio and lots of patience. Thank you. Looking forward to visiting once lockdown is lifted.
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Review from Sarah D (Solicitor of Resident) published on 20 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Incredibly helpful and friendly - everything you would want from a care home. I was able to speak to the person who could help without any issue and she was very proactive and kind and understood what I needed and was happy to help me.
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Review from N S (Daughter of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mummy has lived at Maple Dene for 3 1/2 years. It became a very happy place for her to be after the trauma of having to leave her family home. The staff is lovely and caring. They took into consideration her foibles and were patient with her in spite of her difficulties. There were love and affection
shown between her and them and she often gave and received hugs. I am so grateful she was here.
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Review from Neil G (Son of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Maple Dene for 5 years, moving to the area to be closer to family following the death of my father. It was her decision and she quickly settled finding the staff warm, friendly and very supportive. In the final month of her life, Mam told me how she could not be better cared
for, that's testimony to a wonderful team.
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Review from Julie G (Niece of Resident) published on 19 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my aunt today, I don’t visit often as it’s a long journey but whenever I do turn up, all the staff couldn’t be kinder, more helpful or welcoming.
Everywhere is clean and attractively decorated and the lunch looked delicious. Having visited a number of similar establishments, I know this takes
hard work to achieve so well done!
My aunt has nothing but praise for her home, carers and food. She is treated with respect and it is great to see that she is so well cared for and comfortable.
Thanks to all who work there.
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Review from Julie G (Daughter of Resident) published on 25 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was immediately pleased with her accommodation and after just a few weeks, was saying how settled she felt. Mum talks about the kindness and friendliness of the staff, the new friends she has made, the activities on offer and her increased feeling of well-being because she has fewer responsibilities
and feels safe and secure.
As I live overseas, it’s reassuring to know that Mum feels this way. The staff deliver care and support with understanding, kindness and professionalism. Communication with the staff is excellent and I feel I’m kept informed - being surprised by an email containing a photo or video of Mum is a joy.
A decision to move from independent living to residential care is rarely easy. The manager and her experienced team help manage the transition with charm and kindness.
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Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Maple Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Maple Dene is calculated as follows: ( (151 Excellents x 5) + (29 Goods x 4) ) ÷ 180 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maple Dene is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (0)

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