Maple Dene

Hard to put into words the extent of our gratitude to all at Maple Dene. Residents are cared for with a huge amount of respect and dignity. Staff really get to know each resident as an individual. On the first visit, we could really feel the warm and welcoming environment. Staff really are exceptional and incredibly caring people and we cannot thank them enough for making our dear Dad so comfortable, happy and relaxed after no longer being able to manage in his own home. The transition from home to Maple Dene was made so much easier for him and us by the wonderful staff and residents making him feel like one of the family. A man who was usually quite shy actually made friends and took part in life at Maple Dene quite easily. He felt comfortable and relaxed in his flat and was enjoying making a new home for himself. So sad that his time at Maple Dene was cut short after losing him unexpectedly, but we are forever grateful he was able to be one of the Maple Dene family for the time he had.

My father came to Maple Dene following the death of my mum in 2021. He has always been well cared for and happy at Maple Dene. In the last 6 months, as his health has been failing their care of him has been exemplary. When he died this month they treated him and us with love, dignity and respect.

Dad only arrived a few days ago for respite care and already he looks so well and cared for! The staff are really attentive with nothing being too much trouble. Dad says the staff are 'exceptional' and describes the food as 'excellent' - he's never eaten so much! We can't express enough how thankful we are for Dad to be in such a caring, happy, well-run home.

We are very grateful for all the care and kindness shown to our 95-year-old mum on returning to Maple Dene after a 5-week stay in hospital with pneumonia. The staff team have been really professional in taking on board her mobility issues and welcoming her back to familiar surroundings. Thank you to everyone involved!

Maple Dene has been a very caring home for my mother. It's been great for her to have her own small flat, such a bonus for a care home. The staff have been kind, caring and friendly, frequently calling in to see Mom and giving her time. The home is well-run and any queries are dealt with promptly. My mom was content.

and very busy at times. I could not have asked for a better home for my mother-in-law to live in for the last years of her life. Thank you!

Mum has only been at Maple Dene for a few days and has settled in really well. The staff are very attentive and are really helpful when you arrive to visit. The admin team are very professional and prompt at answering queries. One lady particularly gave a good first impression. She was really knowledgeable when we looked around initially, and I liked the fact that she recalled my and Mum's names from a previous email even when we had turned up impromptu.

My partner went into Maple Dene for respite care and from my initial contact with the staff and throughout his two-week stay I was welcomed and felt included in his care by all the staff. They provided excellent person-centred care ensuring needs were identified and met wherever possible. The experience has reassured me about future care.

My father has been at Maple Dene for two years and has been exceptionally well looked after. His increasing frailty is managed with great care and compassion and every effort is made to involve him in activities. The staff like him and make a fuss about him and are genuinely caring. A wonderful home.

The staff are all very kind to my sister and we feel at ease with her care and support.

Recently the team at Maple Dene arranged a special outing for my mother. This meant so much to her and I know the carers will have had to make special arrangements as Mum needs a wheelchair now. Whenever I visit, the staff are polite and helpful and when Mum needs assistance they are gentle and patient. I can tell Mum is well cared for and the accommodation is kept clean. There are different activities every day throughout the week to keep residents busy and these are quite varied.

My Mum had been at the care home for a couple of years. Unfortunately, she recently passed away. The carers are wonderful and made her last few days as comfortable as anyone could ask for. They kept us informed of any changes, so that family were present when she slipped away. Thanks for all you did to make her last few years happy and content.

Mam moved in just over two years ago. She had struggled to cope in her own home for five years. Since being at Maple Dene, I have seen such an improvement in her mental health. Physically, she is slowing down but she is 86! She is happy and well cared for. The care staff all seem to know her and her quiet personality. A big thank you to all the care staff.

Maple Dene provides a warm and friendly home for my mum and other residents. The staff appear to be settled and to be very welcoming of visitors. They know the residents well and interact with them in a loving caring way. Management is good and staff including the managers are always aware and willing to discuss any issues that arise.

Staff have always been very approachable and helpful with mom's interests always first.

Very happy with the care received. Staff are always helpful and genuinely know mum's needs. Communication is very good. The pandemic meant we could not fully assess the home before mum moved in. I am pleased to say that we have no regrets.

The staff are very kind and friendly and treat Mum with dignity and respect. If I need to live in a care home, I would like to live at Maple Dene.

The staff go the extra mile. Nothing is too much trouble. All needs are catered for. My father is extremely happy living at Maple Dene.

I found the manager to be really on the ball. You only have to mention something to her once and she gets it stored out.

My father has been a resident of Maple Dene for 18 months, so our whole experience has been during the pandemic. The first 6 months were incredibly tough as care homes had to follow very strict rules on visits. We got through it with the help of the staff and life is now immeasurably better. During this time all the staff in Maple Dene took exceptional care of my father and I am amazed at the love and support they provide every day. He looks better, is more active and is encouraged to join in activities. It is an agonising decision to move your relative into a care home, but I cannot think of a better place than Maple Dene.