Maple Dene, Birmingham, West Midlands
Maple Dene, Birmingham, West Midlands
Maple Dene, Birmingham, West Midlands

Anchor’s Maple Dene, in Moseley, supports up to 40 older people to live a comfortable lifestyle and provides dementia care. Located to the south of Birmingham, it benefits from a quiet setting.

The home strives to deliver a range of residential care services including convalescence care, respite care, trial stays and long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible, by highly trained chefs and kitchen staff.

Named 'Best Care Home Operator' at the Care Awards in 2015, Anchor are one of England’s largest providers of housing and care for those over 55 years of age and have almost 50 years’ experience as a not-for-profit provider of services to older people.

Anchor’s chief executive was awarded for making a difference to the care sector in the Third Sector Care Awards in 2015. Anchor reinvest the money made into their retirement properties and care homes to continually raise standards and to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Leisha Cooper (Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 40 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 60+.

Single Rooms: 38

Shared Rooms: 1

Rooms with ensuite WC: 39

Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Maple Dene: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Maple Dene has a Review Score of 8.6 (8.563)

The Review Score of 8.6 (maximum of 10) for Maple Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 4 Reviews over all time. This Average Rating is also the rating value for Maple Dene in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.688 for Maple Dene is calculated as follows: ( (36 Excellents x 5) + (9 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.875 Points relating to the number of positive Reviews for Maple Dene is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 8 positive Reviews (40 registered maximum number of service users ÷ 5). 3 Reviews ÷ 8 Target = 0.375

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    3
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Maple Dene?

  • Extremely LIKELY
    4
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Maple Dene

  • Daughter of Resident/Service User
    3
  • Nephew of Resident/Service User
    1

My mother has been a resident here for almost 3 years. During this time, her care has been excellent. Maple Dene has much to offer - very pleasant public rooms, lovely, large gardens, good and varied food. What it particularly excels in is its staff. All carers are truly caring and the ladies in the office have gone out of their way to help me when I suddenly had to become a full-time carer for my husband. They were able to take care of mother's appointments when I was unable to do them. They were also a support for me. The daily activities are varied and very good. In short, I have no hesitation in recommending Maple Dene to anyone.

How likely would you be to recommend Maple Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mum has been at Maple Dene for four years.
She cannot stand anymore and her Dementia had progressed so she spends most days in her flat. The carers are always popping in for a chat and she is not left alone for long. She is treated with love and dignity.
We are very happy with the care mum receives.

How likely would you be to recommend Maple Dene? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I am writing to express my thanks for the high level of care provided by Maple Dene. I have been impressed by the level of professionalism, support and personal attention provided to my aunt - especially over the last few weeks of her life when she required a more intensive level of care.
I know that some employees forged close personal relationships with her, based on mutual trust and appreciation.
My aunt, a retired senior nurse, expected high standards.
The fact that she was happy with the home, says more than I could hope to express.

How likely would you be to recommend Maple Dene? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

The facilities are excellent and there is a constant programme of upgrading decoration/furnishings/kitchens etc. It has a lovely atmosphere and always smells fresh and clean. The gardens are a wonderful asset. I am confident in the care and support my mother has and I think without exception that the staff are efficient and caring to residents and their relatives. It is a pleasure to visit and reassuring to know my mother's health and wellbeing are as good as can be. I would be more than happy to live there myself.

How likely would you be to recommend Maple Dene? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Job Vacancies

Staff Profiles

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Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Maple Dene