Maple Dene

10/14 St Agnes Road, Moseley, Birmingham B13 9PW
Review Us
9.8 52 Reviews
  • Maple Dene, Birmingham
Anchor’s Maple Dene, in Moseley, supports up to 40 older people to live a comfortable lifestyle and provides dementia care and it is welcoming new residents for care. Located to the south of Birmingham, it benefits from a quiet residential location.

The home strives to deliver a range of residential care services including long-term care for those who can no longer look after themselves.

The care team get to know customers and work with them to organise stimulating activities which match individual and group interests, both in the care home as well as in the local community. Each residents' individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements.

Fresh meals are cooked from locally sourced and seasonal ingredients, and where possible, by a highly trained Chef Manager and kitchen staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.
Show Maple Dene on the Map

Care Provided by Maple Dene

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 40 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1091
  • Self-Funded Residential Dementia Care: from £1091
  • RESPITE Self-Funded Residential Care: from £1091
  • RESPITE Self-Funded Residential Dementia Care: from £1091

Our colleagues at Maple Dene will be happy to discuss our fees and what is included.

These prices are only a guideline, please contact Maple Dene to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Leisha Cooper (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Maple Dene directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1997
  • Last Refurbishment: 1997

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (38)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • Visitors are welcome at Maple Dene.

Parking

  • Onsite parking is available, including disabled spaces.

Maple Dene Reviews (52)

9.8

Maple Dene has a Review Score of 9.8 (9.839) out of 10, based on 15 reviews in the last 2 years.
Over all time Maple Dene has 52 reviews.

Overall Experience
  • 50
  • 2
  • 0
  • 0
  • 0
Date Published
  • 52
  • 3
  • 8
  • 15
  • 37
Reviewer Connection to Maple Dene
  • 26
  • 6
  • 3
  • 3
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 52, showing 41-52
Review from J G (Friend of Resident) published on 10 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
If you are looking for a care home for someone that you love, you could not do better than Maple Dene. My friend was a resident for nine years and throughout that time she had the best care we could have wished for. She particularly enjoyed the visits from young children and the opportunity to be involved
in residents meetings, using her well-honed organisational skills to the full! Due to her dementia, she became increasingly confused but the standard of care and compassion remained exemplary to the very end.
I know that she would have wanted to express her gratitude to all the staff, everyone went beyond what could be expected and afforded her the opportunity to live with dignity and grace.
Thank you seems rather inadequate - I have already tried to book my place!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul S (Nephew of Resident) published on 26 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Auntie became a resident of Maple Dene at the beginning of this month, following a fall at home. I have nothing but thanks and praise for the way she has been accepted into the home and looked after. The Manager and all staff I and my wife have spoken to have been attentive and interested in Auntie,
suggesting ways she might settle in best. Bringing her own furniture has been encouraged, with no restriction placed on pictures put up on the walls of her flat. When we said that her bed was not worth bringing however, they provided one at no extra cost. When Auntie was confused at night during the first few nights, staff spoke to us about it, reassured us that this often happens and generally helped her to settle. The home is spotlessly clean, yet still maintains a homely atmosphere. Activities are arranged for the residents most days, and as February draws to a close we see a much more contented Auntie than we have seen in many months.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul M (Nephew of Resident) published on 12 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The most accurate and succinct review I can give is that if I was in my 80's I would be very happy to live there - or even my 70's.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Prudence C (Friend of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Quite simply, they are top of my choices for when I will need care. Exceptionally nice staff and good culture of relationship with residents. Great manager. As a friend, I don't have the information on costs and haven't had to shop around for care lately. But I've rated Maple Dene excellent as you can't
really put a price on knowing your loved one is in good hands. Big thank you to them.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Regular Volunteer) published on 9 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit once a month to administer communion to the residents who want it, otherwise just to give them a chance to sing a hymn and have a blessing.


The staff have the residents ready and waiting in the lounge and there is always a staff member present. There is a pleasant atmosphere and we enjoy

visiting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N F (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care and affection shown to my mother. The carers all have immense patience with her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V F (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family have been extremely happy with the care our mother has received and continues to receive at Maple Dene. We wished we had her here sooner. We have spoken very highly of Maple Dene and have recommended it to many people.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen B (Daughter of Resident) published on 8 February 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing, kind, patient and very attuned to the needs of those in their care. I have been very impressed with the way in which they helped my mum settles in and have been alert to her needs as they have changed. My mum (93 years old) says repeatedly 'I can't fault them!' and 'Everyone is
lovely!' and she definitely enjoys the food (nutritious, good choices and thoughtfully presented). There's a good programme of activities. I feel very lucky that we found Maple Dene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Della G (Daughter of Resident) published on 1 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident here for almost 3 years. During this time, her care has been excellent. Maple Dene has much to offer - very pleasant public rooms, lovely, large gardens, good and varied food. What it particularly excels in is its staff. All carers are truly caring and the ladies in the
office have gone out of their way to help me when I suddenly had to become a full-time carer for my husband. They were able to take care of mother's appointments when I was unable to do them. They were also a support for me. The daily activities are varied and very good. In short, I have no hesitation in recommending Maple Dene to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephanie S (Daughter of Resident) published on 4 July 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Maple Dene for four years.
She cannot stand anymore and her Dementia had progressed so she spends most days in her flat. The carers are always popping in for a chat and she is not left alone for long. She is treated with love and dignity.
We are very happy with the care mum receives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David G (Nephew of Resident) published on 30 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing to express my thanks for the high level of care provided by Maple Dene. I have been impressed by the level of professionalism, support and personal attention provided to my aunt - especially over the last few weeks of her life when she required a more intensive level of care.
I know that
some employees forged close personal relationships with her, based on mutual trust and appreciation.
My aunt, a retired senior nurse, expected high standards.
The fact that she was happy with the home, says more than I could hope to express.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ruth L (Daughter of Resident) published on 5 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The facilities are excellent and there is a constant programme of upgrading decoration/furnishings/kitchens etc. It has a lovely atmosphere and always smells fresh and clean. The gardens are a wonderful asset. I am confident in the care and support my mother has and I think without exception that the
staff are efficient and caring to residents and their relatives. It is a pleasure to visit and reassuring to know my mother's health and wellbeing are as good as can be. I would be more than happy to live there myself.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.839)

Overview of Review Score

The Review Score of 9.8 (9.839) out of 10 for Maple Dene is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.839 for Maple Dene is calculated as follows: ( (151 Excellents x 5) + (29 Goods x 4) ) ÷ 180 Ratings = 4.839
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Maple Dene is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (11)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Maple Dene to verify any information. View our terms and conditions. Maple Dene has an Enhanced Service - more info.