Victoria Gardens Care Home

328 Tile Hill Lane, Tile Hill, Coventry CV4 9DS

Victoria Gardens Care Home, Coventry, West Midlands
Victoria Gardens Care Home, Coventry, West Midlands
Victoria Gardens Care Home, Coventry, West Midlands

A purpose built care facility, Victoria Gardens Care Home offers Residential and Respite care.

Located within a residential area of Tile Hill, Coventry, this 25 bedded care home features comfortable accommodation including a choice of lounge areas with specially designed furnishings. There are also a variety of comfortable and well-equipped bedrooms; some with views across the garden.

Chefs at Victoria Gardens pride themselves on knowing the tastes of residents and prepare a choice of home cooked, fresh, nutritional meals catering for any dietary and cultural needs. At HC-One, experienced Home Managers and members of staff ensure kindness is at the heart of everything they do.

Group: HC-One

Person in charge: Lyndsay Barrett (Home Manager)

Local Authority / Social Services: Coventry City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Epilepsy • Stroke

Admission Information: Ages 65+.

Single Rooms: 28

Rooms with ensuite WC: 28

Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Victoria Gardens Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 31 Oct 2017

Please contact us for information regarding our bed availability

Reviews

9.6 Victoria Gardens Care Home has a Review Score of 9.6 (9.555)

The Review Score of 9.6 (maximum of 10) for Victoria Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Victoria Gardens Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.555 for Victoria Gardens Care Home is calculated as follows: ( (177 Excellents x 5) + (65 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.555

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria Gardens Care Home is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 10 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    15
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria Gardens Care Home?

  • Extremely LIKELY
    17
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria Gardens Care Home

  • Daughter of Resident/Service User
    7
  • Friend of Resident/Service User
    4
  • Niece of Resident/Service User
    4
  • Resident / Service User
    2
  • Brother of Resident/Service User
    1
  • more

We selected Victoria Gardens for respite care because it was local to where we live.

We found the staff extremely friendly whilst being professional at all times.

The facilities are adequate and the food is good.

We will be using this care home again for respite care in early 2018.

How likely would you be to recommend Victoria Gardens Care Home? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Excellent

This is the second time my uncle has had respite in this care home and we would recommend it and should this be required in the future, would not hesitate to return.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 3.9 out of 5

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

A shower unit would be nice.
Activities poor - largely due to the other residents who wish to sit and watch TV all day.

How likely would you be to recommend Victoria Gardens Care Home? Neither Unlikely or Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Victoria Gardens Care Home responded to this review on 14 Aug 2017:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Our wellbeing coordinator has spoken to all of our residents to ask them what activities they would like to do. We strive to ensure that we can meet all of residents needs by group activities or private one to one time, arts and crafts, trips out or watching the television.
We ask each resident if they would like to join in the activities and we always respect choices to join in or not as the case may be.
Our rooms do not have en-suite showers, however, we do have a walk in shower for residents to use in the home and we do point this out to prospective residents when they visit us to look round the home.

My mother is currently a resident at Victoria Gardens and I have recently visited from my home in Canada. I find that my mother is very content and feels safe and secure at Victoria Gardens. The staff are wonderful with residents and families. The staff are professional, compassionate, caring and approachable. The staff take care to treat each resident as individuals, taking into account their specific needs, requests and personalities. I feel confident that my mother is receiving the best care.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

From the first day that my Auntie arrived at Victoria Gardens in November 2016, I could feel a sense of care and compassion.
She was so frightened and bewildered but when I left her a member of staff sat with her and talked calmly to her.
She has now moved into a larger room and it is wonderful that she has so many of her personal belongings with her.
This has given her a sense of security.
She has settled in well, she eats and sleeps well and appears to be quite content.
All of the staff are lovely, and the activities are stimulating.
The management is excellent and is continually putting new ideas into practice.
Well done to all the team. Thank you.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mother-in-law came in for 6 weeks respite care, whilst I had to go in for major surgery.
6 weeks earlier, she had been in hospital for a UTI and had come home, weak, disorientated, disengaged and substantial weight loss. At 92, this was quite serious.

Over the 6 week stay at the home, excellent care, support and interaction with wonderful staff has seen her gain weight, become active and interested in life through the many activities and very happy.
She has asked to come back for further periods of respite in the future.
Well done and a big thank you to management and staff at Victoria Gardens.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The home is lovely and warm, the staff are friendly and helpful. They have entertainment and joke with the residents. It's more like a hotel than a home. The ensuite bedroom is clean as is the rest of the home. Uncle feels safe, secure and contented.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My sister moved in in November 2016 for 2 weeks respite care and has not moved out. They know her and her personality. They treat her as a person in her own right but notice immediately if she seems to be down and care for her. The district matrons call every day not only to see my sister but the staff will say if they notice a change. Nothing is too much trouble- whether it's a kind word- a cup of tea - or a need to inform the matrons of a change in her health.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Excellent

My Aunt has been resident in Victoria Gardens since November 2016 and my Mother-in-Law since December 2016. Both ladies initially went in for respite care and then made the decision to stop permanently. They both feel happy and safe in the warm and homely environment and continue to receive first class care delivered with kindness, compassion and good humour. All the staff employed in the home appear to have the best interests of residents at heart and go out of their way to make them as comfortable and settled as possible. Staff have taken the time to find out what activities my relatives would enjoy and my Mother-in-Law now regularly plays Dominoes with the Activities Coordinator who is also supporting my Aunt, an ex-Librarian, to help set up a Library for residents. The care home manager is accessible and responsive and takes the time to talk to residents and their relatives. She leads by example and it is obvious that her priority is to provide the best care possible for her residents.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My father was a guest at Victoria Gardens for respite care while my mother was in hospital. He was made to feel welcome and treated as an individual by staff.
Staff were supportive with the challenges and issues that arose during his stay.
Victoria Gardens would again be my first choice for care in the future.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother is so happy at this care home. I visited my mother and was so delighted with all aspects. Homely and relaxing atmosphere.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I felt that everything was extremely well organised and very efficient. The staff are very pleasant to visitors and residents alike. I would happily recommend the care provider to anyone.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Dad has recently moved here and I am so happy with everything about Victoria Gardens and relieved that dad is happy here.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Wonderful place. Great visit to see a lifelong friend and happy to see him being so well cared for.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have visited the home and found it satisfactory.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having looked at a number of care homes in the last few weeks I was beginning to doubt that there would be somewhere that I would be happy to leave my mum. Pulling onto the car park, my hopes were raised, the home and garden looked lovely. The welcome I received was warm and friendly as was the home. It was clean, tidy and with none of the smells that were present in the homes I'd viewed. All the staff, from management to handyman are welcoming and friendly. Moved my mum in, within 24 hours of visiting and I believe that I have moved my mum somewhere that is a home in more than just its name.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I can directly compare the home and care given to my nan in her home with the same that my friend receives here. The accommodation is far superior here, the staff are caring, friendly and treat their residents as people, not as objects and the level of care and support is second to none.

If only Victoria Gardens had been open before my nan passed away.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has been in this home for 3 and a half years. He requires a lot of help and attention and the staff look after him very well. He enjoys the food very much.
The home is gradually being upgraded has a very comfortable lounge and dining room. Dad's bedroom could do with a bit of an update.
I don't find the laundry very good. Dad's clothes look very crumpled sometimes.
The activities are varied and enjoyed by all the residents.

How likely would you be to recommend Victoria Gardens Care Home? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Satisfactory

Value for Money: Good

HC-One, Careline Team at Victoria Gardens Care Home responded to this review on 13 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are happy to hear your Dad is well looked after and is enjoying the food.
We have a refurbishment plan for all of our homes which includes both communal areas and residents own rooms. We are sorry that the laundry facilities have not been up to our usual standards, we will endeavour to improve these services.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.

This care home is understaffed due to high residency. The care home could do with a new uplift. Activity lady is hardly seen, more trips need to be arranged and the manager could learn how to smile.

How likely would you be to recommend Victoria Gardens Care Home? Neither Unlikely or Likely

Average Rating: 

 2.5 out of 5

Overall Standard: Poor

Facilities: Poor

Care / Support: Satisfactory

Cleanliness: Satisfactory

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Very Poor

Activities: Very Poor

Management: Very Poor

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Satisfactory

HC-One, Careline Team at Victoria Gardens Care Home responded to this review on 13 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
All of our homes are staffed according to occupancy and the ratios are increased or decreased according to resident's needs.

The home has had a recent upgrade of the lounge and dining rooms.

Our activity coordinator is working hard to ensure that all of our residents take part in activities and there have been a few trips within the locality recently. The home has some photographs of our recent activities on a display board just outside of the dining room.
Thanking you again for taking the time to provide really helpful feedback about the home

My mother has been a resident for 2 months. She has dementia and needed more support than we could give her. All the team have been great. Mother has settled really quickly and is already in better mental and physical health. She says she is treated like a queen.
I myself have found the team very friendly and helpful. Any questions or concerns I have raised has been fully answered and the team are happy to discuss any problems. I find the atmosphere relaxed and homelike. The open door policy allows me to visit when my shift work permits and Mum and I can still go out to the theatre, etc., as we wish.
I highly recommend this home.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I think the place is very very nice, all of the staff are nice. My husband is very happy here- he looks a lot better since being here he has good food, lots to do and company. I am made very welcome and happy when I come, the place is kept clean.

How likely would you be to recommend Victoria Gardens Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel happy and safe here.

How likely would you be to recommend Victoria Gardens Care Home? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

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Awards / Recognitions

April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

more details

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

more details

Job Vacancies

Staff Profiles

Tracey

Tracey Milsom

Job Title: Home Manager

Description:

Tracey has gained over 20 years’ experience in providing care and support to people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for Residents.

Tracey joined Victoria Gardens as Home Manager because she closely shares HC-One’s vision in aiming to provide the kindest care for each and every Resident. She extends this caring approach to her colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.

She also works hard to arrange events and activities with nearby schools and clubs and is always keen to include the local community in life at Victoria Gardens.

When asked what she enjoys most about her role, Tracey remarked:
“I get huge satisfaction from providing high quality of care and making a difference to the lives of our Residents.”

Outside of work, Tracey enjoys swimming, watching films and spending time with her family.
If you would like to find out more information about Victoria Gardens, Tracey has an ‘Open Door Policy’ and would be pleased to welcome you for an informal discussion.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Victoria Gardens Care Home