Victoria Gardens Care Home

328 Tile Hill Lane, Tile Hill, Coventry CV4 9DS
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8.8 58 Reviews
  • Victoria Gardens Care Home, Coventry
Victoria Gardens Care Home, situated in the peaceful residential area of Tile Hill, just outside of Coventry, provides person-centre residential, nursing and nursing dementia care to older people.

A small and friendly home, Victoria Garden has a real family feel where every resident is fully supported by the kind and caring team. The choice of sitting rooms and dining areas have been designed to create a warm and homely feel, whilst the large garden is a popular spot for socialising and enjoying visits with friends and family. En suite bedrooms offer a slice of tranquillity for residents, with privacy always respected.

The professional care team at Victoria Gardens take the time to learn about each resident’s individual hobbies and interests, supporting them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Tile Hill community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

If you're looking for a welcoming care home with great amenities on the doorstep, get in touch with the team at Victoria Gardens. They'd love to welcome you for a visit and show you all the home has to offer.
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Care Provided by Victoria Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 28 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Gardens Care Home to find out the exact price for your requirements.

Contact Victoria Gardens Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Victoria Gardens Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Emma Foley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (4)

Victoria Gardens Care Home Reviews (58)

8.8

Victoria Gardens Care Home has a Review Score of 8.8 (8.845) out of 10, based on 4 reviews in the last 2 years.
Over all time Victoria Gardens Care Home has 58 reviews.

Overall Experience
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Date Published
  • 58
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Reviewer Connection to Victoria Gardens Care Home
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Total of 58, showing 21-40
Review from Patricia C (Relative of Resident) published on 28 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have nothing but the highest of praise for the staff at Victoria Gardens. They have managed so well, especially considering the circumstances. My partner is always informed of changes or concerns, and they truly love their patients. I highly recommend them due to this.
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Review from Edward G (Friend of Resident) published on 19 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Its been hard with all that's going on, but the workers at Victoria Gardens always make sure I'm able to speak and video chat with my loved one and let me know how they're doing. I was worried, but for no reason. I may not be able to come in but I can do window visits and still feel connected. Right
bunch there.
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Review from Mel M (Friend of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place, lovely vibe. The staff are so caring and friendly and the residents always seem so happy. Even with all of this going on, there is still joy to be had there. I cannot say enough about how wonderful they are.
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Review from A T (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are kind and very caring, working in a professional manner.
Mum is very well looked after and treated with dignity and respect.
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Review from J C (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
So far our experience of this care home has been very satisfactory. Always someone about to ask how my father is, and help with his needs.
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Review from D M (Nephew of Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The manager and her staff could not have been more understanding and caring for their residents. Genuinely friendly and cheerful, making sometimes difficult situations bearable. I cannot thank them enough. The atmosphere at Victoria Gardens is more of a family home than a care home, very well done to
all who work there, it's surely more than just a job.
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Review from P B (Daughter of Resident) published on 13 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very good. Very helpful and friendly, nothing is too much trouble. Mum very happy there. Good food.
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Review from K R (Daughter of Resident) published on 5 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the moment you walk through the door, the place is welcoming and homely. The staff will go the extra mile for the residents to make them comfortable. A few things could be improved, mainly the improvement of activities out of the home and the decoration but things are gradually being improved from
that respect. I am glad we chose here for my mum.
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Review from Teresa P (Daughter of Resident) published on 21 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has resided in Victoria Gardens for the last couple of years and was always very happy to be here and had no complaints - it felt like she was part of a family.


In the last couple of weeks, Mother's health deteriorated and the care that has been delivered is exceptional, also with true sympathy

and dignity towards my mother.
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Review from P B (Daughter of Resident) published on 31 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother had to go in there in an emergency due to my illness, and the fact that I am no longer able to care full time for her at home. My mum is 91 and a very strong minded particular person (91 years, still mobile, slight dementia, short term memory loss).


She has settled in very well, the staff

are pleasant to me, any visitors that come to see her.
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Review from Trevor R (Nephew of Resident) published on 19 December 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home. Very well run by all the staff and residents well looked after. Had a lovely visit with my aunty who is very happy.
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Review from Leigh A (Relative of Resident) published on 5 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I come here everyone is having fun and friendly and smiling. Very welcoming environment. Lovely activities on and comfortable. My Nan says she is happy here and the people/staff are caring. They always come quickly when needed.
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Review from M T (Daughter of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found Victoria Gardens to be suitable for my father. The staff are attentive and caring. The only negative I have is that I believe there should be a lot more outings for the residents and also more stimulating activities for the residents that have memory issues. And more notice should be taken
knowing that certain foods are not eaten but given to the resident.
Reply from Clare Sheehan, Careline Advisor at Victoria Gardens Care Home
Thank you for your comments. We have recently welcomed on-board a new wellbeing coordinator who has been planning a new activities programme for our Home and tailoring for each individual Resident’s…read more
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Review from J W (Sister of Resident) published on 27 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have noticed a marked improvement in the last few weeks since she became involved in the new activities sessions.
A relaxed atmosphere in the home and nothing seems too much trouble for the staff.
Visitors are invited to become involved and no restrictions on visits.
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Review from Kerrie M (Granddaughter of Resident) published on 22 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Well, what can I say....except for wonderful. My Nan cam here from another care home and from the moment she arrived here she has been shown nothing but care, dignity and love. The staff are excellent, always happy with the residents and they know every individual's needs. They push my Nan to have a
good quality of life - even when she is sometimes reluctant to leave her room. They carefully encourage her and care of her always.
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Review from B B (Son of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are extremely nice and they all have mum a lovely warm welcome when she arrived and made her feel at home and helped mum settle in really quick.
Mum is really happy.
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Review from Mollie W (Daughter of Resident) published on 23 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum stayed in respite care while I was on a long holiday. She thoroughly enjoyed her stay. Her health and well-being has vastly improved in the short time she has been at Victoria Gardens. It has been a joy to arrive home to see her so alert, well and happy. I cannot praise the staff enough. They are
very friendly and can't do enough for mum. Always receptive to her care needs and personal wishes.
The care home is well run/managed. The manager is very approachable and communications excellent. Nothing I can find fault with.
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Review from A B (Niece of Resident) published on 14 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every aspect of present care and future was discussed at the meeting. The physical and mental condition was covered. Any concerns were discussed and the helpfulness of all the staff towards my uncle and his family discussed, both were excellent.
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Review from Martin L (Relative of Resident) published on 19 October 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
We selected Victoria Gardens for respite care because it was local to where we live.


We found the staff extremely friendly whilst being professional at all times.


The facilities are adequate and the food is good.


We will be using this care home again for respite care in early 2018.

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Review from J I (Niece of Resident) published on 4 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the second time my uncle has had respite in this care home and we would recommend it and should this be required in the future, would not hesitate to return.
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Current Review Score: 8.8 (8.845)

Overview of Review Score

The Review Score of 8.8 (8.845) out of 10 for Victoria Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Victoria Gardens Care Home is calculated as follows: ( (35 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.089 Points relating to the number of positive Reviews for Victoria Gardens Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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