Primary Care Categories
- Older Person Care
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- For a maximum of 28 Service Users
Other Care Provided
- Parkinson's Disease
- Stroke
- Convalescent Care
So many things are going on every day in Victoria Gardens, in this very friendly homeGordon T(Resident / Service User)
So many things are going on every day in Victoria Gardens, in this very friendly homeGordon T(Resident / Service User)
Victoria Gardens care home, in the peaceful residential area of Tile Hill on the outskirts of Coventry, provides personalised residential, nursing, and nursing dementia care for older people.
Small and friendly, this home offers residents a choice of sitting rooms and dining areas, all tastefully decorated and furnished for maximum comfort. It also has a sunny conservatory and a hairdressing salon. The large enclosed garden, cared for by some residents, is...
Victoria Gardens care home, in the peaceful residential area of Tile Hill on the outskirts of Coventry, provides personalised residential, nursing, and nursing dementia care for older people.
Small and friendly, this home offers residents a choice of sitting rooms and dining areas, all tastefully decorated and furnished for maximum comfort. It also has a sunny conservatory and a hairdressing salon. The large enclosed garden, cared for by some residents, is a popular spot to enjoy the company of friends and family.
Victoria Gardens features a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, family, and friends. On sunny summer days, outdoor spaces are ideal for alfresco dining. The catering team prides itself on ensuring each meal is an enjoyable, heartwarming experience for every resident and visitor to the home.
The professional care team at Victoria Gardens takes time to learn about each resident’s individual hobbies and interests, helping those living in the home lead an active and fulfilling life. In addition to the range of activities available in the home, staff encourage residents to take an active role in the Tile Hill community, from building relationships with neighbours in local community groups and schools to arranging sightseeing trips in the local area.
Each member of the professional care team helps new residents and their families settle into Victoria Gardens. With a wealth of knowledge and experience in the care sector, the friendly Home Manager leads the team at Victoria Gardens to deliver the highest standard of care, supporting residents to live their best life.
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Care Provided by Victoria Gardens Care Home
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Victoria Gardens Care Home for full pricing details and T&Cs.
Contact Victoria Gardens Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Person in charge
- Emma Foley (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (28)
- Single Rooms with ensuite Wet Room (4)
Victoria Gardens Care Home Reviews (59)
8.8
Victoria Gardens Care Home has a Review Score of 8.8 (8.763) out of 10, based on 4 reviews in the last 2 years.
Over all time Victoria Gardens Care Home has 59 reviews.
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Victoria Gardens Care Home
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Review from J I (Niece of Resident) published on 4 September 2017 Submitted via Review Postal Card•
Overall Experience
This is the second time my uncle has had respite in this care home and we would recommend it and should this be required in the future, would not hesitate to return.
This is the second time my uncle has had respite in this care home and we would recommend it and should this be required in the future, would not hesitate to return.
Review from S A (Resident / Service User) published on 14 August 2017 Submitted via Review Postal Card•
Overall Experience
A shower unit would be nice.
Activities poor - largely due to the other residents who wish to sit and watch TV all day.
A shower unit would be nice.
Activities poor - largely due to the other residents who wish to sit and watch TV all day.
↩Reply from HC-One, Careline Team at Victoria Gardens Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.Our wellbeing coordinator has spoken to all of our residents to ask them what activities they would like to do. We strive to ensure that we can meet all of residents needs by...
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.Our wellbeing coordinator has spoken to all of our residents to ask them what activities they would like to do. We strive to ensure that we can meet all of residents needs by group activities or private one to one time, arts and crafts, trips out or watching the television.
We ask each resident if they would like to join in the activities and we always respect choices to join in or not as the case may be.
Our rooms do not have en-suite showers, however, we do have a walk in shower for residents to use in the home and we do point this out to prospective residents when they visit us to look round the home.
Review from Brenda E (Daughter of Resident) published on 13 June 2017 Submitted via Review Postal Card•
Overall Experience
My mother is currently a resident at Victoria Gardens and I have recently visited from my home in Canada. I find that my mother is very content and feels safe and secure at Victoria Gardens. The staff are wonderful with residents and families. The staff are professional, compassionate, caring and...
My mother is currently a resident at Victoria Gardens and I have recently visited from my home in Canada. I find that my mother is very content and feels safe and secure at Victoria Gardens. The staff are wonderful with residents and families. The staff are professional, compassionate, caring and approachable. The staff take care to treat each resident as individuals, taking into account their specific needs, requests and personalities. I feel confident that my mother is receiving the best care.
Review from Stuart J (Son-in-law of Resident) published on 24 March 2017 Submitted via Review Postal Card•
Overall Experience
Mother-in-law came in for 6 weeks respite care, whilst I had to go in for major surgery.
6 weeks earlier, she had been in hospital for a UTI and had come home, weak, disorientated, disengaged and substantial weight loss. At 92, this was quite serious.
Over the 6 week stay at the home, excellent...
Mother-in-law came in for 6 weeks respite care, whilst I had to go in for major surgery.
She has asked to come back for further periods of respite in the future.
6 weeks earlier, she had been in hospital for a UTI and had come home, weak, disorientated, disengaged and substantial weight loss. At 92, this was quite serious.
Over the 6 week stay at the home, excellent care, support and interaction with wonderful staff has seen her gain weight, become active and interested in life through the many activities and very happy.She has asked to come back for further periods of respite in the future.
Well done and a big thank you to management and staff at Victoria Gardens.
Review from A B (Niece of Resident) published on 13 March 2017 Submitted via Review Postal Card•
Overall Experience
The home is lovely and warm, the staff are friendly and helpful. They have entertainment and joke with the residents. It's more like a hotel than a home. The ensuite bedroom is clean as is the rest of the home. Uncle feels safe, secure and contented.
The home is lovely and warm, the staff are friendly and helpful. They have entertainment and joke with the residents. It's more like a hotel than a home. The ensuite bedroom is clean as is the rest of the home. Uncle feels safe, secure and contented.
Review from Ann W (Sister of Resident) published on 3 March 2017 Submitted via Review Postal Card•
Overall Experience
My sister moved in in November 2016 for 2 weeks respite care and has not moved out. They know her and her personality. They treat her as a person in her own right but notice immediately if she seems to be down and care for her. The district matrons call every day not only to see my sister but the...
My sister moved in in November 2016 for 2 weeks respite care and has not moved out. They know her and her personality. They treat her as a person in her own right but notice immediately if she seems to be down and care for her. The district matrons call every day not only to see my sister but the staff will say if they notice a change. Nothing is too much trouble- whether it's a kind word- a cup of tea - or a need to inform the matrons of a change in her health.
Review from Gill E (Niece of Resident) published on 9 February 2017 Submitted via Website•
Overall Experience
My Aunt has been resident in Victoria Gardens since November 2016 and my Mother-in-Law since December 2016. Both ladies initially went in for respite care and then made the decision to stop permanently. They both feel happy and safe in the warm and homely environment and continue to receive first...
My Aunt has been resident in Victoria Gardens since November 2016 and my Mother-in-Law since December 2016. Both ladies initially went in for respite care and then made the decision to stop permanently. They both feel happy and safe in the warm and homely environment and continue to receive first class care delivered with kindness, compassion and good humour. All the staff employed in the home appear to have the best interests of residents at heart and go out of their way to make them as comfortable and settled as possible. Staff have taken the time to find out what activities my relatives would enjoy and my Mother-in-Law now regularly plays Dominoes with the Activities Coordinator who is also supporting my Aunt, an ex-Librarian, to help set up a Library for residents. The care home manager is accessible and responsive and takes the time to talk to residents and their relatives. She leads by example and it is obvious that her priority is to provide the best care possible for her residents.
Review from Bernie W (Daughter of Resident) published on 6 January 2017 Submitted via Review Postal Card•
Overall Experience
My father was a guest at Victoria Gardens for respite care while my mother was in hospital. He was made to feel welcome and treated as an individual by staff.
Staff were supportive with the challenges and issues that arose during his stay.
Staff were supportive with the challenges and issues that arose during his stay.
Victoria Gardens would again be my first choice for care...
My father was a guest at Victoria Gardens for respite care while my mother was in hospital. He was made to feel welcome and treated as an individual by staff.
Staff were supportive with the challenges and issues that arose during his stay.
Staff were supportive with the challenges and issues that arose during his stay.
Victoria Gardens would again be my first choice for care in the future.
Review from Nigel W (Friend of Resident) published on 12 October 2016 Submitted via Review Postal Card•
Overall Experience
I felt that everything was extremely well organised and very efficient. The staff are very pleasant to visitors and residents alike. I would happily recommend the care provider to anyone.
I felt that everything was extremely well organised and very efficient. The staff are very pleasant to visitors and residents alike. I would happily recommend the care provider to anyone.
Review from John M (Friend of Resident) published on 3 October 2016 Submitted via Review Postal Card•
Overall Experience
Wonderful place. Great visit to see a lifelong friend and happy to see him being so well cared for.
Wonderful place. Great visit to see a lifelong friend and happy to see him being so well cared for.
Review from Susan S (Daughter of Resident) published on 3 October 2016 Submitted via Review Postal Card•
Overall Experience
Dad has recently moved here and I am so happy with everything about Victoria Gardens and relieved that dad is happy here.
Dad has recently moved here and I am so happy with everything about Victoria Gardens and relieved that dad is happy here.
Review from Graham E (Brother of Resident) published on 24 August 2016 Submitted via Review Postal Card•
Overall Experience
I have visited the home and found it satisfactory.
I have visited the home and found it satisfactory.
Review from Pauline S (Daughter of Resident) published on 29 July 2016 Submitted via Website•
Overall Experience
Having looked at a number of care homes in the last few weeks I was beginning to doubt that there would be somewhere that I would be happy to leave my mum. Pulling onto the car park, my hopes were raised, the home and garden looked lovely. The welcome I received was warm and friendly as was the...
Having looked at a number of care homes in the last few weeks I was beginning to doubt that there would be somewhere that I would be happy to leave my mum. Pulling onto the car park, my hopes were raised, the home and garden looked lovely. The welcome I received was warm and friendly as was the home. It was clean, tidy and with none of the smells that were present in the homes I'd viewed. All the staff, from management to handyman are welcoming and friendly. Moved my mum in, within 24 hours of visiting and I believe that I have moved my mum somewhere that is a home in more than just its name.
Review from L B (Friend of Resident) published on 13 June 2016 Submitted via Review Postal Card•
Overall Experience
This care home is understaffed due to high residency. The care home could do with a new uplift. Activity lady is hardly seen, more trips need to be arranged and the manager could learn how to smile.
This care home is understaffed due to high residency. The care home could do with a new uplift. Activity lady is hardly seen, more trips need to be arranged and the manager could learn how to smile.
↩Reply from HC-One, Careline Team at Victoria Gardens Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.All of our homes are staffed according to occupancy and the ratios are increased or decreased according to resident's needs.
The home has had a recent upgrade of the...
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.All of our homes are staffed according to occupancy and the ratios are increased or decreased according to resident's needs.
The home has had a recent upgrade of the lounge and dining rooms.
Our activity coordinator is working hard to ensure that all of our residents take part in activities and there have been a few trips within the locality recently. The home has some photographs of our recent activities on a display board just outside of the dining room.Thanking you again for taking the time to provide really helpful feedback about the home
Review from Lorna B (Daughter of Resident) published on 13 June 2016 Submitted via Review Postal Card•
Overall Experience
My father has been in this home for 3 and a half years. He requires a lot of help and attention and the staff look after him very well. He enjoys the food very much.
The home is gradually being upgraded has a very comfortable lounge and dining room. Dad's bedroom could do with a bit of an...
My father has been in this home for 3 and a half years. He requires a lot of help and attention and the staff look after him very well. He enjoys the food very much.
The home is gradually being upgraded has a very comfortable lounge and dining room. Dad's bedroom could do with a bit of an update.
I don't find the laundry very good. Dad's clothes look very crumpled sometimes.
The home is gradually being upgraded has a very comfortable lounge and dining room. Dad's bedroom could do with a bit of an update.
I don't find the laundry very good. Dad's clothes look very crumpled sometimes.
The activities are varied and enjoyed by all the residents.
↩Reply from HC-One, Careline Team at Victoria Gardens Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.We are happy to hear your Dad is well looked after and is enjoying the food.
We have a refurbishment plan for all of our homes which includes both communal areas and residents...
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.We are happy to hear your Dad is well looked after and is enjoying the food.
We have a refurbishment plan for all of our homes which includes both communal areas and residents own rooms. We are sorry that the laundry facilities have not been up to our usual standards, we will endeavour to improve these services.
Thanking you again for taking the time to provide really helpful feedback about the home. We value all feedback and ensure it is recorded and acted upon.
Review from Jane C (Friend of Resident) published on 7 June 2016 Submitted via Review Postal Card•
Overall Experience
I can directly compare the home and care given to my nan in her home with the same that my friend receives here. The accommodation is far superior here, the staff are caring, friendly and treat their residents as people, not as objects and the level of care and support is second to none.
If only...
I can directly compare the home and care given to my nan in her home with the same that my friend receives here. The accommodation is far superior here, the staff are caring, friendly and treat their residents as people, not as objects and the level of care and support is second to none.
If only Victoria Gardens had been open before my nan passed away.
Review from Penelope W (Daughter of Resident) published on 18 May 2016 Submitted via Website•
Overall Experience
My mother has been a resident for 2 months. She has dementia and needed more support than we could give her. All the team have been great. Mother has settled really quickly and is already in better mental and physical health. She says she is treated like a queen.
I myself have found the team...
My mother has been a resident for 2 months. She has dementia and needed more support than we could give her. All the team have been great. Mother has settled really quickly and is already in better mental and physical health. She says she is treated like a queen.
I myself have found the team very friendly and helpful. Any questions or concerns I have raised has been fully answered and the team are happy to discuss any problems. I find the atmosphere relaxed and homelike. The open door policy allows me to visit when my shift work permits and Mum and I can still go out to the theatre, etc., as we wish.
I myself have found the team very friendly and helpful. Any questions or concerns I have raised has been fully answered and the team are happy to discuss any problems. I find the atmosphere relaxed and homelike. The open door policy allows me to visit when my shift work permits and Mum and I can still go out to the theatre, etc., as we wish.
I highly recommend this home.
Review from M J (Wife of Resident) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
I think the place is very very nice, all of the staff are nice. My husband is very happy here- he looks a lot better since being here he has good food, lots to do and company. I am made very welcome and happy when I come, the place is kept clean.
I think the place is very very nice, all of the staff are nice. My husband is very happy here- he looks a lot better since being here he has good food, lots to do and company. I am made very welcome and happy when I come, the place is kept clean.
Review from D R F (Resident / Service User) published on 20 January 2016 Submitted via Review Postal Card•
Overall Experience
I feel happy and safe here.
I feel happy and safe here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 February 2020Overall
Good
Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
1 Bed Vacancy
Posted: 10 September 2026Please contact us for information regarding our bed availability
News (0) & Events (0)
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