Victoria Gardens Care Home

328 Tile Hill Lane, Tile Hill, Coventry CV4 9DS
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8.8 58 Reviews
  • Victoria Gardens Care Home, Coventry
Victoria Gardens Care Home, situated in the peaceful residential area of Tile Hill, just outside of Coventry, provides person-centre residential, nursing and nursing dementia care to older people.

A small and friendly home, Victoria Garden has a real family feel where every resident is fully supported by the kind and caring team. The choice of sitting rooms and dining areas have been designed to create a warm and homely feel, whilst the large garden is a popular spot for socialising and enjoying visits with friends and family. En suite bedrooms offer a slice of tranquillity for residents, with privacy always respected.

The professional care team at Victoria Gardens take the time to learn about each resident’s individual hobbies and interests, supporting them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Tile Hill community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

If you're looking for a welcoming care home with great amenities on the doorstep, get in touch with the team at Victoria Gardens. They'd love to welcome you for a visit and show you all the home has to offer.
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Care Provided by Victoria Gardens Care Home

Primary Care Categories

  • Older Person Care
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • For a maximum of 28 Service Users

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1276

These prices are only a guideline, please contact Victoria Gardens Care Home to find out the exact price for your requirements.

Contact Victoria Gardens Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Victoria Gardens Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Emma Foley (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (28)
  • Single Rooms with Ensuite Wet Room (4)

Victoria Gardens Care Home Reviews (58)

8.8

Victoria Gardens Care Home has a Review Score of 8.8 (8.845) out of 10, based on 4 reviews in the last 2 years.
Over all time Victoria Gardens Care Home has 58 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Victoria Gardens Care Home
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Total of 58, showing 41-58
Review from S A (Resident) assisted by family/friend published on 14 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A shower unit would be nice.
Activities poor - largely due to the other residents who wish to sit and watch TV all day.
Reply from HC-One, Careline Team at Victoria Gardens Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Our wellbeing coordinator has spoken to all of our residents to ask them what…read more
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Review from Brenda E (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is currently a resident at Victoria Gardens and I have recently visited from my home in Canada. I find that my mother is very content and feels safe and secure at Victoria Gardens. The staff are wonderful with residents and families. The staff are professional, compassionate, caring and approachable.
The staff take care to treat each resident as individuals, taking into account their specific needs, requests and personalities. I feel confident that my mother is receiving the best care.
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Review from Stuart J (Son-in-law of Resident) published on 24 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother-in-law came in for 6 weeks respite care, whilst I had to go in for major surgery.
6 weeks earlier, she had been in hospital for a UTI and had come home, weak, disorientated, disengaged and substantial weight loss. At 92, this was quite serious.


Over the 6 week stay at the home, excellent

care, support and interaction with wonderful staff has seen her gain weight, become active and interested in life through the many activities and very happy.
She has asked to come back for further periods of respite in the future.
Well done and a big thank you to management and staff at Victoria Gardens.
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Review from A B (Niece of Resident) published on 13 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is lovely and warm, the staff are friendly and helpful. They have entertainment and joke with the residents. It's more like a hotel than a home. The ensuite bedroom is clean as is the rest of the home. Uncle feels safe, secure and contented.
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Review from Ann W (Sister of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved in in November 2016 for 2 weeks respite care and has not moved out. They know her and her personality. They treat her as a person in her own right but notice immediately if she seems to be down and care for her. The district matrons call every day not only to see my sister but the staff
will say if they notice a change. Nothing is too much trouble- whether it's a kind word- a cup of tea - or a need to inform the matrons of a change in her health.
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Review from Gill E (Niece of Resident) published on 9 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Aunt has been resident in Victoria Gardens since November 2016 and my Mother-in-Law since December 2016. Both ladies initially went in for respite care and then made the decision to stop permanently. They both feel happy and safe in the warm and homely environment and continue to receive first class
care delivered with kindness, compassion and good humour. All the staff employed in the home appear to have the best interests of residents at heart and go out of their way to make them as comfortable and settled as possible. Staff have taken the time to find out what activities my relatives would enjoy and my Mother-in-Law now regularly plays Dominoes with the Activities Coordinator who is also supporting my Aunt, an ex-Librarian, to help set up a Library for residents. The care home manager is accessible and responsive and takes the time to talk to residents and their relatives. She leads by example and it is obvious that her priority is to provide the best care possible for her residents.
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Review from Bernie W (Daughter of Resident) published on 6 January 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father was a guest at Victoria Gardens for respite care while my mother was in hospital. He was made to feel welcome and treated as an individual by staff.
Staff were supportive with the challenges and issues that arose during his stay.
Victoria Gardens would again be my first choice for care
in the future.
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Review from Nigel W (Friend of Resident) published on 12 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I felt that everything was extremely well organised and very efficient. The staff are very pleasant to visitors and residents alike. I would happily recommend the care provider to anyone.
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Review from Susan S (Daughter of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad has recently moved here and I am so happy with everything about Victoria Gardens and relieved that dad is happy here.
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Review from John M (Friend of Resident) published on 3 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful place. Great visit to see a lifelong friend and happy to see him being so well cared for.
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Review from Graham E (Brother of Resident) published on 24 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have visited the home and found it satisfactory.
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Review from Pauline S (Daughter of Resident) published on 29 July 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having looked at a number of care homes in the last few weeks I was beginning to doubt that there would be somewhere that I would be happy to leave my mum. Pulling onto the car park, my hopes were raised, the home and garden looked lovely. The welcome I received was warm and friendly as was the home.
It was clean, tidy and with none of the smells that were present in the homes I'd viewed. All the staff, from management to handyman are welcoming and friendly. Moved my mum in, within 24 hours of visiting and I believe that I have moved my mum somewhere that is a home in more than just its name.
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Review from L B (Friend of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
This care home is understaffed due to high residency. The care home could do with a new uplift. Activity lady is hardly seen, more trips need to be arranged and the manager could learn how to smile.
Reply from HC-One, Careline Team at Victoria Gardens Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
All of our homes are staffed according to occupancy and the ratios are…read more
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Review from Lorna B (Daughter of Resident) published on 13 June 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father has been in this home for 3 and a half years. He requires a lot of help and attention and the staff look after him very well. He enjoys the food very much.
The home is gradually being upgraded has a very comfortable lounge and dining room. Dad's bedroom could do with a bit of an update.
I
don't find the laundry very good. Dad's clothes look very crumpled sometimes.
The activities are varied and enjoyed by all the residents.
Reply from HC-One, Careline Team at Victoria Gardens Care Home
Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are happy to hear your Dad is well looked after and is enjoying the food.…read more
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Review from Jane C (Friend of Resident) published on 7 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can directly compare the home and care given to my nan in her home with the same that my friend receives here. The accommodation is far superior here, the staff are caring, friendly and treat their residents as people, not as objects and the level of care and support is second to none.


If only

Victoria Gardens had been open before my nan passed away.
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Review from Penelope W (Daughter of Resident) published on 18 May 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 2 months. She has dementia and needed more support than we could give her. All the team have been great. Mother has settled really quickly and is already in better mental and physical health. She says she is treated like a queen.
I myself have found the team very
friendly and helpful. Any questions or concerns I have raised has been fully answered and the team are happy to discuss any problems. I find the atmosphere relaxed and homelike. The open door policy allows me to visit when my shift work permits and Mum and I can still go out to the theatre, etc., as we wish.
I highly recommend this home.
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Review from M J (Wife of Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the place is very very nice, all of the staff are nice. My husband is very happy here- he looks a lot better since being here he has good food, lots to do and company. I am made very welcome and happy when I come, the place is kept clean.
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Review from D R F (Resident) published on 20 January 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel happy and safe here.
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Current Review Score: 8.8 (8.845)

Overview of Review Score

The Review Score of 8.8 (8.845) out of 10 for Victoria Gardens Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Victoria Gardens Care Home is calculated as follows: ( (35 Excellents x 5) + (9 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 45 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.089 Points relating to the number of positive Reviews for Victoria Gardens Care Home is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Feb 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

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