nan seems very happy staying here and we are happy she's in a safe and secure environment.Jennie P(Granddaughter of Resident/Service User)
Everyone treats all the residents as individuals firstly! My aunt is so happy and safeKay B(Niece of Resident/Service User)
The staff have been wonderful with mum. Caring, compassionate and cheerfulJohanne F(Daughter of Resident/Service User)
nan seems very happy staying here and we are happy she's in a safe and secure environment.Jennie P(Granddaughter of Resident/Service User)
Everyone treats all the residents as individuals firstly! My aunt is so happy and safeKay B(Niece of Resident/Service User)
The staff have been wonderful with mum. Caring, compassionate and cheerfulJohanne F(Daughter of Resident/Service User)
In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.
The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas,...
In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.
The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas, reminiscence activities and memory boxes.
Residents enjoy a varied and engaging program of activities and events, designed to enhance their physical, mental and spiritual well-being of all residents. From creative activities such as painting, baking and gardening, to regular visits from entertainers such as singers, dancers and musicians, religious services and outings, activities are intended to inspire and engage residents as individuals and as a community.
The home has a great choice of lifestyle facilities, including a hair salon, where residents regularly get together and enjoy a little ‘me time’. With three separate lounges and intimate restaurant-style, dining rooms, residents also have a great choice of dining options, and the team take pride in offering high-quality food, prepared by the experienced catering team.
The Willows offers affordable, high-quality residential, dementia, respite and day care. The home has a range of lounges and relaxation areas, residents can find the perfect mix of social interaction or privacy. Care provides comfort and peace of mind.
The Willows is actively welcoming new residents, with the team ready to welcome new residents who need care and support, they are there to provide help and advice to ensure you find the right care for you or your loved one. Book a visit to arrange your tour or contact the team for more information.
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Care Provided by The Willows
Primary Care Categories
Older Person Care
Dementia
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Eating Disorders
Alcohol / Drug Misuse
Younger Adults
Length of Stay
Permanent Care
Respite Care
Care Types Provided
Residential Care
Dementia Residential Care
For a maximum of 32 Service Users
Dementia Care Types
Mild Dementia
Moderate Dementia
Advanced/Complex Dementia
Other Care Provided
Parkinson's Disease
Stroke
Palliative / End of Life Care
COPD/Pulmonary Disease
Bariatric Care/Obesity
Convalescent Care
Acquired Brain Injury (ABI)
Day Care
Facilities
Own Furniture if required
Pet Friendly (or by arrangement)
Close to Local shops
Near Public Transport
Minibus or other transport
Lift
Wheelchair Access
Gardens
Bar/Café
Phone Point in own room
Television point in own room
Residents Internet Access
Funding & Fees
Weekly Charges per Person
Type of care
Permanent
Respite
Residential Care
£740 - £950
£740 - £950
Residential Dementia Care
£740 - £950
£740 - £950
Fees at The Willows Residential Care Home are determined by an assessment of personal care needs, room choice and any specialist support required. Weekly rates cover personal care, meals, laundry, activities and access to communal facilities. Charges may be adjusted over time if care needs change or if enhanced support becomes necessary. All fees are explained clearly so residents and families understand what is included and any potential future changes.
The price(s) shown are provided by the care home. Contact The Willows for full pricing details and T&Cs.
Contact The Willows to confirm what's included and get a personalised quote:
The Willows Residential Care Home welcomes relatives and friends during set visiting times that reflect residents’ daily care, rest and meal schedules. Visits are encouraged to take place during quieter periods to promote a calm and positive experience. Visitors may be asked to follow any health or safety guidelines in place to protect residents. Staff remain on hand to support residents in preparing for visits and to provide assistance throughout the visit when required.
Parking
Visitor parking is available on the grounds at The Willows Residential Care Home, with clearly marked spaces located near the entrance for ease of access. As parking can become limited at peak times, guests may need to plan extra time on arrival. On-street parking is generally available in the nearby area when the car park is full. Visitors are requested to park respectfully, ensuring access points, driveways and emergency routes remain unobstructed at all times.
Review from Jane B (Resident / Service User) published on 21 January 2026 Submitted via Website•
Overall Experience
I am a resident here and celebrated my 66th birthday today. I have had a thoroughly smashing day. The residents and staff are my close friends in any event but I felt really loved today. I was presented with a beautiful birthday cake slightly larger than my head and we all had music and singing and...
I am a resident here and celebrated my 66th birthday today. I have had a thoroughly smashing day. The residents and staff are my close friends in any event but I felt really loved today. I was presented with a beautiful birthday cake slightly larger than my head and we all had music and singing and hugs. Thank you to all the people here who know they're special and thank you to all the ladies and gentlemen here who don't know. You're precious.
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Review from Julia C (Sister of Resident) published on 11 September 2025 Submitted via Website•
Overall Experience
My Sister is a resident at the willows and has been there since 2020. I'm happy with the care and kindness the staff show her she is well looked after.
The new manager has been excellent and has been so enthusiastic and keen to make changes which is reassuring for myself and the family. I feel I...
My Sister is a resident at the willows and has been there since 2020. I'm happy with the care and kindness the staff show her she is well looked after.
The new manager has been excellent and has been so enthusiastic and keen to make changes which is reassuring for myself and the family. I feel I can approach the manager if I have any concerns and it will be addressed accordingly. I am happy for my sister to be at the Willows and the excellent care she receives a big thank your hard work
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Review from Gillian H (Wife of Resident) published on 17 June 2025 Submitted via Website•
Overall Experience
My husband is diagnosed with Alzheimer's Dementia and needs lots of patience in order to meet his care needs. The carers at The Willows Care home have made what has been a very difficult time for myself and my husband as pleasant as possible with their kind thoughtful acts and professional...
My husband is diagnosed with Alzheimer's Dementia and needs lots of patience in order to meet his care needs. The carers at The Willows Care home have made what has been a very difficult time for myself and my husband as pleasant as possible with their kind thoughtful acts and professional practice. All the carers male and female are very hard working looking after a mixed group of residents who have different needs but they are always cheerful and consistent in their work. My husband came for a period of respite last year and has stayed on as a long term resident since. The management are flexible with visiting times as I work full time and always offer me drinks and biscuits on my arrival. My husband is not easy to care for therefore I can not praise his carers enough for sticking by him to ensure he has consistency of care.
We have family meetings at the end of each month where we can meet other friends and family and are kept up to date with all home news.
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Review from Niki K (Granddaughter of Resident) published on 27 March 2024 Submitted via Website•
Overall Experience
My Nan has been at The Willows for nearly 5 years now and I’m very happy with her care there. The staff has always been attentive, kind, and caring with sincerity. Additionally, with me being the only member of my family taking care of things for my Nan and looking out for her best interests, I...
My Nan has been at The Willows for nearly 5 years now and I’m very happy with her care there. The staff has always been attentive, kind, and caring with sincerity. Additionally, with me being the only member of my family taking care of things for my Nan and looking out for her best interests, I have found them all to be an immense support to myself as well. The current management team is fantastic and I really cannot fault them. My Nan’s level of dementia throughout her time has worsened, as is natural with this disease, and in no way due to the quality of care given. The team has always done the best for her during every single stage of her dementia. I highly recommend The Willows and the care team. I give my utmost thanks for everything that they do for my Nan, the other residents, and the relatives of residents.
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Review from Teresa V (Daughter of Resident) published on 19 January 2024 Submitted via Postal Card•
Overall Experience
The care for my mum was excellent. The carers always made sure she was comfortable and well looked after. Nothing was ever too much trouble. Not only were they lovely to my mum but they continued to support my dad and myself right up to her passing away.
I would recommend The Willows to anyone...
The care for my mum was excellent. The carers always made sure she was comfortable and well looked after. Nothing was ever too much trouble. Not only were they lovely to my mum but they continued to support my dad and myself right up to her passing away.
I would recommend The Willows to anyone looking for care for a loved one.
↩Reply from Shaquille Pabani, Managing Director at The Willows
Thank you for taking the time to share your experience with The Willows. We are truly grateful for your positive feedback regarding the care and support provided to your mother and your family. It is heartwarming to know that our team's dedication made a significant difference during such a crucial...
Thank you for taking the time to share your experience with The Willows. We are truly grateful for your positive feedback regarding the care and support provided to your mother and your family. It is heartwarming to know that our team's dedication made a significant difference during such a crucial time.
We acknowledge your concern about the food and drink quality, as reflected in your review. We take this feedback seriously and are committed to continuous improvement in all aspects of our service. To address this, we are excited to announce our partnership with a meal provider starting at the end of this month. They are renowned for their high-quality, chef-prepared meals and we are confident that this collaboration will significantly enhance our food and drink offerings, ensuring that all our residents enjoy excellent quality meals at all times.
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Review from H F (Great-grandson of Resident) published on 19 June 2023 Submitted via Website•
Overall Experience
I recently visited my great-nan at The Willows Care Home, where she has been a resident for the last few months. I don’t travel to the UK as often as I’d like and thus have not seen my grand-nan since prior to Covid. Since then, she had deteriorated substantially with dementia. Whilst this was...
I recently visited my great-nan at The Willows Care Home, where she has been a resident for the last few months. I don’t travel to the UK as often as I’d like and thus have not seen my grand-nan since prior to Covid. Since then, she had deteriorated substantially with dementia. Whilst this was extremely difficult to see during my visit to Coventry, I was impressed with the way The Willows staff cared for her needs. They were patient and considerate when providing assistance to her and more than welcoming to myself and my aunt who visited the home with me. We even stayed for lunch and got fed some homemade fish and chips.
Overall, pleased to see she is in a place like The Willows, being well cared for.
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Review from T G (Granddaughter of Resident) published on 16 May 2023 Submitted via Website•
Overall Experience
My nan has been at The Willows for a couple of months now, she is extremely happy in this place. They have been nothing but nice and friendly to her, they care for her every need. Every time I come here she’s always singing their praises. Thank you to every staff member who looks after her.
My nan has been at The Willows for a couple of months now, she is extremely happy in this place. They have been nothing but nice and friendly to her, they care for her every need. Every time I come here she’s always singing their praises. Thank you to every staff member who looks after her.
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Review from Harvey S (Nephew of Resident) published on 12 May 2023 Submitted via Website•
Overall Experience
My Aunt has been a resident at The Willows for the past several months, and I have been consistently impressed with the level of care and attention that they receive.
From the moment we first toured the facility, I was struck by the warm and welcoming atmosphere. The staff were incredibly kind and...
My Aunt has been a resident at The Willows for the past several months, and I have been consistently impressed with the level of care and attention that they receive. From the moment we first toured the facility, I was struck by the warm and welcoming atmosphere. The staff were incredibly kind and knowledgeable, and they made a point to get to know my aunt and her unique needs and preferences. One thing that has really stood out to me is the sense of community at The Willows Care home. It is clear that the staff go out of their way to create a welcoming and inclusive environment where everyone feels at home.
Overall, I cannot recommend The Willows Care home highly enough! If you are looking for a safe, supportive, and truly caring environment for your loved one, this is the place to be. The staff are exceptional, the facilities are top-notch, and the sense of community is truly special. I feel incredibly grateful to have found such a wonderful place for my aunt to call home.
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Review from R M (Grandson of Resident) published on 11 May 2023 Submitted via Website•
Overall Experience
I can't express enough thanks to the staff at The Willows for the wonderful care they provided my grandmother during her stay. From the moment she arrived, they went above and beyond to make her feel comfortable and at home. The facilities were always clean and well-maintained, and the staff was...
I can't express enough thanks to the staff at The Willows for the wonderful care they provided my grandmother during her stay. From the moment she arrived, they went above and beyond to make her feel comfortable and at home. The facilities were always clean and well-maintained, and the staff was incredibly attentive to her every need. They always made sure she had a comfortable bed to sleep in and provided her with delicious, healthy food that she enjoyed. They scheduled activities that matched her interests and abilities, which kept her engaged and allowed her to build new relationships with other residents. Importantly, every interaction with the staff was a positive one, which helped put our minds at ease knowing that my grandmother was being cared for by caring, kind, and compassionate people. I feel so grateful that my grandmother was able to spend her final months in such a loving and nurturing environment.
I would highly recommend The Willows to anyone. Thank you
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Review from Wendy J (Niece of Resident) published on 7 May 2021 Submitted via Website•
Overall Experience
Had a great experience with The Willows when my aunt was here on respite for a couple of months. They were very professional and made sure to keep her gluten requirements at the forefront of her care - this was something we were very worried about with putting her in care for the month.
Had a great experience with The Willows when my aunt was here on respite for a couple of months. They were very professional and made sure to keep her gluten requirements at the forefront of her care - this was something we were very worried about with putting her in care for the month.
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Review from Andrew G (Son of Resident) published on 29 April 2021 Submitted via Website•
Overall Experience
Overall, they’ve been pretty good. During the lockdown, they made sure that Mum and I spoke very frequently and even asked me to come for window visits when she was feeling down. Mum seems a lot better in the home vs when we had carers coming round to assist her. She seems to enjoy the activities...
Overall, they’ve been pretty good. During the lockdown, they made sure that Mum and I spoke very frequently and even asked me to come for window visits when she was feeling down. Mum seems a lot better in the home vs when we had carers coming round to assist her. She seems to enjoy the activities they do in the lounge.
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Review from Babita P (Daughter of Resident) published on 21 April 2021 Submitted via Website•
Overall Experience
The manager of the home was very good. She allowed me to drop off food for my father-in-law every day during the lockdown as he has very strict dietary requirements and only likes our ethnic food. I think that care is hard to find in homes now.
The manager of the home was very good. She allowed me to drop off food for my father-in-law every day during the lockdown as he has very strict dietary requirements and only likes our ethnic food. I think that care is hard to find in homes now.
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Review from Beth W (Sister of Resident) published on 19 April 2021 Submitted via Website•
Overall Experience
My sister has been at The Willows for some time, and I’ve been very happy with the care she’s received. The family was very sad when we couldn’t visit her at Christmas, but this wasn’t The Willows fault. I’m overall pleased with everything.
My sister has been at The Willows for some time, and I’ve been very happy with the care she’s received. The family was very sad when we couldn’t visit her at Christmas, but this wasn’t The Willows fault. I’m overall pleased with everything.
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Review from Leia R (Daughter of Resident) published on 19 April 2021 Submitted via Website•
Overall Experience
I’ve not dealt with the home much previously as my brother took care of my mum's placement. He’s moved now, and I’ve taken this responsibility over, and I was very pleasantly surprised with how helpful they can be. I’m not a big fan of one lady, but I’ve heard she’s no longer working there. The new...
I’ve not dealt with the home much previously as my brother took care of my mum's placement. He’s moved now, and I’ve taken this responsibility over, and I was very pleasantly surprised with how helpful they can be. I’m not a big fan of one lady, but I’ve heard she’s no longer working there. The new manager is great though. She helped us have Mum moved downstairs due to her legs no longer functioning as they used to. I live in Birmingham, so I wasn’t able to do the window visits during the lockdown, which they were aware of. Since last week, I have since received three calls from them asking me to book a visit to see Mum. It was nice to see how much they care that Mum interacts with her family.
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Review from Jane M (Granddaughter of Resident) published on 15 April 2021 Submitted via Website•
Overall Experience
My Nan has been at The Willows for a couple of years now. The staff are very caring and take good care of her. She is definitely getting worse as time goes on, but the team at The Willows keep catering to her needs. Can’t really ask for much more from a service!
My Nan has been at The Willows for a couple of years now. The staff are very caring and take good care of her. She is definitely getting worse as time goes on, but the team at The Willows keep catering to her needs. Can’t really ask for much more from a service!
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Review from Johanne F (Daughter of Resident) published on 9 May 2018 Submitted via Review Postal Card•
Overall Experience
The staff have been wonderful with mum. Caring, compassionate and cheerful with her. We are all relieved that we know mum is being properly cared for on all levels.
The staff have been wonderful with mum. Caring, compassionate and cheerful with her. We are all relieved that we know mum is being properly cared for on all levels.
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Review from Doreen B (Daughter of Resident) published on 13 September 2017 Submitted via Review Postal Card•
Overall Experience
My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.
My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.
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Review from C T (Friend of Resident) published on 12 September 2017 Submitted via Review Postal Card•
Overall Experience
Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no...
Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no longer cope with the illness of a loved on. Very pleased.
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Review from Jenny T (Daughter of Resident) published on 17 July 2017 Submitted via Website•
Overall Experience
Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.
Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.
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Review from Kay B (Niece of Resident) published on 8 June 2017 Submitted via Review Postal Card•
Overall Experience
Everyone treats all the residents as individuals firstly! My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.
Everyone treats all the residents as individuals firstly! My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 May 2026
Overall Requires improvement
CaringGood
EffectiveGood
ResponsiveGood
SafeRequires improvement
Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
There are no accreditations posted yet for The Willows.
Meet the Team (1)
Teresa DaltonJob Title Registered ManagerJoined 2021
Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and...
Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and ability to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.
The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.
The biggest professional challenge in her current role is working with advanced dementia residents and understanding their challenging individual needs.
Qualities which make Teresa stand out are her good people skills and management, good communication, treating people with equality and approachable and understanding
Frequently Asked Questions about The Willows
What types of Care is The Willows registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows have?
There are 32 Single Rooms.
What are the Facilities & Services at The Willows?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Willows to the centre of Coventry?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service -what an Enhanced Service includes.
