
nan seems very happy staying here and we are happy she's in a safe and secure environment.Jennie P(Granddaughter of Resident/Service User)

Everyone treats all the residents as individuals firstly! My aunt is so happy and safeKay B(Niece of Resident/Service User)

The staff have been wonderful with mum. Caring, compassionate and cheerfulJohanne F(Daughter of Resident/Service User)

nan seems very happy staying here and we are happy she's in a safe and secure environment.Jennie P(Granddaughter of Resident/Service User)

Everyone treats all the residents as individuals firstly! My aunt is so happy and safeKay B(Niece of Resident/Service User)

The staff have been wonderful with mum. Caring, compassionate and cheerfulJohanne F(Daughter of Resident/Service User)

In the heart of Coventry, this family-run and award-winning care home offers affordable, quality care. The friendly, caring team ensure person-centred care with residents encouraged to lead an enriched life, supported by the engaging social programme packed with clubs, trips out and regular entertainment.
The home has a range of comfortable bedrooms and the pleasant sensory garden has a patio seating area. Residents with dementia are supported with sensory areas,...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Alcohol / Drug Misuse
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees at The Willows Residential Care Home are determined by an assessment of personal care needs, room choice and any specialist support required. Weekly rates cover personal care, meals, laundry, activities and access to communal facilities. Charges may be adjusted over time if care needs change or if enhanced support becomes necessary. All fees are explained clearly so residents and families understand what is included and any potential future changes.
The price(s) shown are provided by the care home. Contact The Willows for full pricing details and T&Cs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- The Maple Group
- Private Owned
Person in charge
- Cheta Ogbuzuru(Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1998
- Last Refurbishment: 2024
- Number of floors: 3
Room Information
- Single Rooms (32)
- Single Rooms with ensuite Wet Room (12)
Visiting
- The Willows Residential Care Home welcomes relatives and friends during set visiting times that reflect residents’ daily care, rest and meal schedules. Visits are encouraged to take place during quieter periods to promote a calm and positive experience. Visitors may be asked to follow any health or safety guidelines in place to protect residents. Staff remain on hand to support residents in preparing for visits and to provide assistance throughout the visit when required.
Parking
- Visitor parking is available on the grounds at The Willows Residential Care Home, with clearly marked spaces located near the entrance for ease of access. As parking can become limited at peak times, guests may need to plan extra time on arrival. On-street parking is generally available in the nearby area when the car park is full. Visitors are requested to park respectfully, ensuring access points, driveways and emergency routes remain unobstructed at all times.
The Willows Reviews (35)
The Willows has a Review Score of 8.4 (8.395) out of 10, based on 3 reviews in the last 2 years.
Over all time The Willows has 35 reviews.
I am a resident here and celebrated my 66th birthday today. I have had a thoroughly smashing day. The residents and staff are my close friends in any event but I felt really loved today. I was presented with a beautiful birthday cake slightly larger than my head and we all had music and singing and hugs. Thank you to all the people here who know they're special and thank you to all the ladies and gentlemen here who don't know. You're precious.
I'm happy with the care and kindness the staff show her she is well looked after.
The new manager has been excellent and has been so enthusiastic and keen to make changes which is reassuring for myself and the family. I feel I can approach the manager if I have any concerns and it will be addressed accordingly. I am happy for my sister to be at the Willows and the excellent care she receives a big thank your hard work
We have family meetings at the end of each month where we can meet other friends and family and are kept up to date with all home news.
My Nan has been at The Willows for nearly 5 years now and I’m very happy with her care there. The staff has always been attentive, kind, and caring with sincerity. Additionally, with me being the only member of my family taking care of things for my Nan and looking out for her best interests, I have found them all to be an immense support to myself as well. The current management team is fantastic and I really cannot fault them. My Nan’s level of dementia throughout her time has worsened, as is natural with this disease, and in no way due to the quality of care given. The team has always done the best for her during every single stage of her dementia. I highly recommend The Willows and the care team. I give my utmost thanks for everything that they do for my Nan, the other residents, and the relatives of residents.
Not only were they lovely to my mum but they continued to support my dad and myself right up to her passing away.
I would recommend The Willows to anyone looking for care for a loved one.
Thank you for taking the time to share your experience with The Willows. We are truly grateful for your positive feedback regarding the care and support provided to your mother and your family. It is heartwarming to know that our team's dedication made a significant difference during such a crucial...
Overall, pleased to see she is in a place like The Willows, being well cared for.
My nan has been at The Willows for a couple of months now, she is extremely happy in this place. They have been nothing but nice and friendly to her, they care for her every need. Every time I come here she’s always singing their praises. Thank you to every staff member who looks after her.
From the moment we first toured the facility, I was struck by the warm and welcoming atmosphere. The staff were incredibly kind and knowledgeable, and they made a point to get to know my aunt and her unique needs and preferences.
One thing that has really stood out to me is the sense of community at The Willows Care home. It is clear that the staff go out of their way to create a welcoming and inclusive environment where everyone feels at home.
Overall, I cannot recommend The Willows Care home highly enough! If you are looking for a safe, supportive, and truly caring environment for your loved one, this is the place to be. The staff are exceptional, the facilities are top-notch, and the sense of community is truly special. I feel incredibly grateful to have found such a wonderful place for my aunt to call home.
They always made sure she had a comfortable bed to sleep in and provided her with delicious, healthy food that she enjoyed. They scheduled activities that matched her interests and abilities, which kept her engaged and allowed her to build new relationships with other residents.
Importantly, every interaction with the staff was a positive one, which helped put our minds at ease knowing that my grandmother was being cared for by caring, kind, and compassionate people. I feel so grateful that my grandmother was able to spend her final months in such a loving and nurturing environment.
I would highly recommend The Willows to anyone. Thank you
Had a great experience with The Willows when my aunt was here on respite for a couple of months. They were very professional and made sure to keep her gluten requirements at the forefront of her care - this was something we were very worried about with putting her in care for the month.
Overall, they’ve been pretty good. During the lockdown, they made sure that Mum and I spoke very frequently and even asked me to come for window visits when she was feeling down. Mum seems a lot better in the home vs when we had carers coming round to assist her. She seems to enjoy the activities they do in the lounge.
The manager of the home was very good. She allowed me to drop off food for my father-in-law every day during the lockdown as he has very strict dietary requirements and only likes our ethnic food. I think that care is hard to find in homes now.
My sister has been at The Willows for some time, and I’ve been very happy with the care she’s received. The family was very sad when we couldn’t visit her at Christmas, but this wasn’t The Willows fault. I’m overall pleased with everything.
I’ve not dealt with the home much previously as my brother took care of my mum's placement. He’s moved now, and I’ve taken this responsibility over, and I was very pleasantly surprised with how helpful they can be. I’m not a big fan of one lady, but I’ve heard she’s no longer working there. The new manager is great though. She helped us have Mum moved downstairs due to her legs no longer functioning as they used to. I live in Birmingham, so I wasn’t able to do the window visits during the lockdown, which they were aware of. Since last week, I have since received three calls from them asking me to book a visit to see Mum. It was nice to see how much they care that Mum interacts with her family.
My Nan has been at The Willows for a couple of years now. The staff are very caring and take good care of her. She is definitely getting worse as time goes on, but the team at The Willows keep catering to her needs. Can’t really ask for much more from a service!
The staff have been wonderful with mum. Caring, compassionate and cheerful with her. We are all relieved that we know mum is being properly cared for on all levels.
My sister and I have been very pleased with the care, the attitude of staff and manager of The Willows. They have listened to our feelings and emotions and treated our mum with kindness and patience. Nothing has been too much trouble.
Every time I come to the home the staff are always very welcoming and supportive of my friend. Everyone is well dressed and the meals are lovely - like a 5* hotel. I am always saying what an excellent home The Willows is and would recommend it to anyone who is put in a position where they can no longer cope with the illness of a loved on. Very pleased.
Our families would like to thank staff and carers for the care and attention given to our mum during her stay with you until her passing away. We think your care and kindness is 1st class and the Willows is a lovely place for people who need residential care.
My aunt is so happy and safe - every time I visit she is clean, tidy and enjoying a cup of tea - her favourite pass time!
A huge thank you to everyone.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 20 June 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Willows.
There are no upcoming events for The Willows.
Awards / Recognitions (10)
- 01 Feb 2018Recipient: The Willows
- 10 Sep 2015Recipient: The Willows
- 01 Feb 2015Recipient: The Willows
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (1)

Teresa believes to be good in her role you need to understand residents’ needs and the ability to make a difference. Skills and ability to plan and organise own workload and ability to work independently. To establish links and encourage involvement with families and local communities in the home. To promote a positive image of the home by maintaining a professional approach at all times. Excellent communication skills. Treat people with dignity and equality. To provide occupational opportunities for individual residents. To confidently plan and organise group activity programmes.
The favourite part of her working day is making a difference and seeing a smile on residents’ faces is what motivates her and keeps her going; makes her job rewarding. It is the satisfaction gained knowing she has made a difference.
The biggest professional challenge in her current role is working with advanced dementia residents and understanding their challenging individual needs.
Qualities which make Teresa stand out are her good people skills and management, good communication, treating people with equality and approachable and understanding
Frequently Asked Questions about The Willows
What types of Care is The Willows registered for?
Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows have?
There are 32 Single Rooms.
What are the Facilities & Services at The Willows?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Willows to the centre of Coventry?
0.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service -more info.