Two Gates House

44 Two Gates Lane, Colley Gate, Halesowen B63 2LJ

Two Gates House is an established residential care home situated in Halesowen.

The home offers high quality care from a dedicated team of staff, in a homely atmosphere where everyone receives personalised care.

Nutritious meals, a range of activities, and an 'open-house' approach to visiting times all help to ensure that residents feel comfortable and at home when they stay.

Rooms are also available for respite.

Owner: Wellmun Care Ltd

Person in charge: Reshma Wellington (Manager)

Local Authority / Social Services: Dudley Metropolitan Borough Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Epilepsy • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 30

Shared Rooms: 1

Rooms with ensuite WC: 27

Weekly Charges Guide: Personal Care Single from £450 , Personal Care Shared (per person) from £450 (These prices are only a guideline, please contact Two Gates House to find out the exact price for your requirements.)

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Two Gates House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Two Gates House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 11 Reviews over all time. This Average Rating is also the rating value for Two Gates House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 10 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.631 for Two Gates House is calculated as follows: ( (82 Excellents x 5) + (48 Goods x 4) ) ÷ 130 Ratings = 4.631

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Two Gates House is based on 10 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 10 Reviews ÷ 6.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Two Gates House has a Review Score of 9.6 (9.631) from 11 Reviews


Average Ratings

  • Excellent
    7
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Two Gates House?

  • Extremely LIKELY
    10
  • Likely
    0
  • Don't know
    1
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Two Gates House

  • Son of Resident/Service User
    3
  • Daughter of Resident/Service User
    2
  • No Connection Provided
    2
  • Wife of Resident/Service User
    2
  • Nephew of Resident/Service User
    1
  • more

Unfortunately, my mum was only at Two Gates for a few days after leaving hospital before suffering from a low blood sugar episode. She was quickly taken to the local MHS hospital where she had been quite weak for some time before but I could see the staff here were committed to looking after her with care and compassion.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Management

Safety / Security

Rooms

Average Rating:   4.7 out of 5

The care staff at the home were more than helpful, nothing was any trouble and when they were bleeped they answered almost straight away.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

Have been a big support to my mom. She has become a bit unsteady over the last few weeks but has had a lot of help from all at Two Gates. She has seemed settled and happy and gets on well with staff and residents who have been very kind and understanding towards her.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.3 out of 5

The work that has been carried out at the home in the last few months has really made such a difference. It's so much brighter and it shows up how very clean the home is and the added pretty touches ie flowers on the dining tables and pretty table cloths.
It is like being at home.
Many thanks.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

I would have no problem recommending Two Gates Care Home. The care the staff give is 100%. They are all go, friendly and caring. Well done to you all.

How likely would you be to recommend Two Gates House? Don't know

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Excellent staff and care.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   5 out of 5

My mother has been a resident almost 2 years and is very comfortable there as she has the privacy of her own room all day long if required. The staff have been marvellous and have been very quick to resolve any problems that have occurred.

We (the family) are more than happy with Two Gates House.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.8 out of 5

Mom is taken care of with great care and dignity. I feel happy with all the staff and have peace of mind to leave mom in their care.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.4 out of 5

My opinion of place is very good. I am a daily visitor.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.6 out of 5

Since my husband moved into Two Gates House he has received excellent care from all members of staff. his room is always very clean, tidy and they are very helpful with his personal care. Visitors are always welcome and treat you very well.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.7 out of 5

My husband has been a resident for over 12 months, suffering from vascular dementia. After visiting 17 homes in the area beforehand, Two Gates House was the one as soon as I went in I felt most comfortable with. I was so relaxed when they offered him a room. He is being well looked after, they meet all his personal needs, his room is good. He enjoys the food, they give drinks and snacks regularly through the day. The staff take great care to see he's clean and changed regularly. They are always polite, friendly and helpful, his visitors have all said the same. I am totally happy and satisfied he is getting the best care he could get and he's in the best place.

How likely would you be to recommend Two Gates House? Extremely Likely

Overall Standard

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Average Rating:   4.9 out of 5

Submit a Review for Two Gates House

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Contact Details

Please provide your details as we may contact you to verify this review. Reviews cannot be submitted anonymously. Your details may be passed to the care provider or to its service provider handling reviews but not to any other third party. They will not be published. Please enter your own personal email address (the email of the care provider will not be accepted).

Your Review & Rating

This information will be published on the website, the care provider website and potentially on selected websites/social media. Before publication, we check that all reviews comply with our Review Policy and we show all reviews to care providers. It can take up to 30 days for a review to be published or deemed non-compliant.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please do not use names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

There are currently no awards/recognitions posted yet for Two Gates House

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Two Gates House