The Elms

13 Regent Street, Bilston WV14 6AP
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8.2 1 Review
  • The Elms, Bilston
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Care Provided by The Elms

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 13 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Alison Jones (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (11)
  • Couples/Companion Rooms (1)
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The Elms Reviews (1)

8.2

The Elms has a Review Score of 8.2 (8.218) out of 10, based on 1 reviews in the last 2 years.
Over all time The Elms has 1 review.

Overall Experience
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Reviewer Connection to The Elms
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Total of 1, showing 1-1
Review from Dave W (Brother-in-law of Resident) published on 10 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would want to say that Pearlina, and myself, were initially dubious about Pearl's sister coming to a Nursing Home. We had hoped that she could be supported at home by her loving family. But her care at The Elms has been wonderful, and all the staff have shown us what a Care Home should be. The bond
and care that they built with Carole has been so great on many levels and we would wish to offer our deep thanks for the love and professional support given to her. They grew to know her so well, and responded brilliantly when she was struggling, also involving all her family in her support. Big up The Elms.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.2 (8.218)

Overview of Review Score

The Review Score of 8.2 (8.218) out of 10 for The Elms is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for The Elms is calculated as follows: ( (10 Excellents x 5) + (2 Goods x 4) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.385 Points relating to the number of positive Reviews for The Elms is based on 1 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 = 3
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 13 registered maximum number of service users is 2.6. 1 Positive Reviews ÷ 2.6 = 0.385
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about The Elms

What types of Care is The Elms registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Alcohol / Drug Misuse are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does The Elms have?

There are 11 Single Rooms and 1 Couple/Companion Room.

How far is The Elms to the centre of Bilston?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Basic Service - more info.