Arbour Lodge

Only spent a couple of hours seeing a friend. Lovely welcome, excellent conditions and friendly staff. Would recommend this care home to anybody.

I have nothing but positive comments about my mother's stay here. All of the staff are warm, caring and professional in their work. The home itself is clean, warm and welcoming and my mother seems very settled here. Our family all feel she is in a safe and caring environment.

Dad very happy. Need more carers for residents.

They have always treated mom with the utmost care and respect.

I cannot recommend this care home enough! The manager and her staff provided my uncle with the best care that I could ever have wished for, they made his last few months so so much happier, the love, care and attention that they gave him was outstanding, my only regret is that I didn't move him to this wonderful home years ago.

The house is beautiful and it is always lovely and clean but the thing that makes this home so special is the lovely staff that work there.

I hope that one day if I ever need to live in a care home that it would be one as special as this one.

When entering the home there was a welcoming feeling and I got an overall good feeling. The staff are kept very busy and I am sure could do with extra help. I feel my husband could do with more exercise and stimulation as his mobility is poor so he sits all the time. The family visit three or four times weekly.

The home is like being part of a family. It is not too big but with the three different lounge areas, there is plenty of space so the residents are not on top of one another and clashes of personality can be avoided. My brother is happy here, gets on with the very pleasant staff who look after him very well.

Although sometimes the staff seem to be overworked probably due to understaffing, they are caring and are doing a good job.

She has been treated with dignity, respect and is happy.

The care my uncle now receives is a marked improvement. From the previous regime (pre-2017) I feel that carers and management really fo value my uncle's welfare. I feel as his niece and Power of Attorney (and I speak for my son as well) that all concerned are watchful and if they have any concerns about my uncle, medical or otherwise, they will strive to remedy the situation, whilst allaying my concerns by keeping me fully informed. The staff, including management, have our interests at heart, for which I am grateful.

The food looks good and Mum is now eating well, which often wasn't the case elsewhere. She looks clean and tidy and her clothes are always freshly laundered. The other residents appear to be happy and the staff chat with them like they're "old friends". My dad visits most days and is always made to feel very welcome, in fact, I think he's looked after almost as well as my mum! Thank you to everyone at Arbour Lodge.

On arrival, staff were always pleasant and helpful. Residents always look comfortable and clean. Meals look well balanced and staff are always happy to help residents with eating, there are plenty of drinks available to visitors and residents. Outstanding care and attention to residents', especially really poorly ones - would recommend this home.

I am very happy to leave my father in the care of these wonderful people. I am greeted with a smile every time I visit and made to feel very welcome. The staff have a great relationship with the residents, often laughing and joking with them, but always showing a high level of professionalism.

My Mom is happy here so I am pleased with all of the care she gets.

Since my sister went in I have not had any reason to complain about anything at all. Staff is good and the home is well kept.