






Pencombe Hall is a private care provider for older people, located in the Herefordshire countryside.
The home offers residents views of the Malvern Hills and provides a warm and welcoming atmosphere for residents and visitors alike.
A professional care team work around the clock to provide person-centred care that is unique to each resident's needs and preferences.
Pencombe Hall offers a range of single and companion rooms, with many offering en-suite facilities....
Care Provided by Pencombe Hall
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 32 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Pencombe Hall for full pricing details and T&Cs.
Contact Pencombe Hall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- David Cope
- Private Owned
Person in charge
- Alison Stocker (Care Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (20)
- Couples/Companion Rooms (6)
Pencombe Hall Reviews (24)
Pencombe Hall has a Review Score of 9.3 (9.292) out of 10, based on 9 reviews in the last 2 years.
Over all time Pencombe Hall has 24 reviews.
Mum has advanced dementia and, as a family, we are very happy with the level of care she receives. All staff are friendly and welcoming to us and we have an excellent relationship with those we see regularly. The management team are extremely approachable and I am consulted over any aspect of mum's care. Mum is cared for with kindness and patience and is always clean and tidy. She needs assistance at mealtimes and it is a credit to the staff that her weight has remained relatively stable. For mum's EOL care plan we have stated our preference that she remains in the care of staff at Pencombe Hall.
Thank You.
Mum's condition was deteriorating she was non verbal and non mobile. I received regular updates on the days we didn't visit. We visited on 24th Dec and Mum was in bed having taken a sudden turn. She was comfortable in clean sheets and nightdress. I received a call at 18.38 to say district nurse had been called. I informed them I would collect my sister. Had another call to say she had passed and not alone. Everyone was very kind and arranged the undertaker.
Thank you so much for taking the time to share your feedback. It truly means a great deal to our whole team. We are honoured to have been able to support during such an important time in your lives.
We find the staff always friendly and accommodating. They take good care of my husband and keep him safe.
We use feedback to work on improving our service. Thank you.
My sister moved into Pencombe Hall in November 2024, and has settled in very well. Whenever we have visited, she seems to be comfortable and contented.
Many thanks for such lovely feedback. We are happy to receive all feedback this helps us to improve our practice and ensure people who live at Pencombe are treated as an individual and with respect.
I love this place. A number of friends and 2 family members have stayed here. I cannot recommend it highly enough. The work never stops. There's always smiles. God bless you all.
Many thanks for the review. Always helps us to improve our service.
Mum has been a resident at Pencombe Hall for 18 months. Mum has settled well, due to well trained staff and they have been very caring and they treat the residents with empathy and respect. The residents are given choices and are encouraged to join in the activities. When I go and visit mum the staff always welcome me with a smile. I find Pencombe Hall a very welcoming place and as a family we have peace of mind knowing our precious mum is well looked after.
Many thanks for the positive feedback. This is appreciated and helps us to continually improve our practices and feed back to staff on their valued work performances.
My Mum was discharged from hospital to Pencombe Hall in May 2025, for recuperation/rehab after an emergency hip replacement at the age of 98. The staff were all very friendly, welcoming and reassuring, which was lovely as Mum had never experienced anything like this before. The care and support we both received from Pencombe was second to none; thanks to that, after 6 weeks, Mum was able to return to living independently at home. The staff are unfailingly cheerful; the atmosphere feels like a (very!) large family or big group of friends at a hotel; there's a schedule of daily activities; and the food always looked good. I know Mum really enjoyed the meals. The Hall is a lovely old building; it doesn't feel clinical or institutional, and the decoration is immaculate, not even any wheelchair scuffs on the painted walls. Security is carefully enforced, but not oppressive. The care here is professional, compassionate, thoughtful and personal. I wouldn't hesitate to recommend Pencombe Hall.
Lovely feedback that will be shared with staff. It always feels that bit special when we can achieve such outcomes and support people with their preferred choices, whether people stay with us or just want a some support from time to time. Many Thanks.
Immediate action when reported problem.
Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.
My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.
It is important for Pencombe Hall to receive all reviews to help us continue to improve our service. Many Thanks for your feedback.
The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.
We have plans to renovate our outdoor space over the next 6 months.
Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.
Thank you; your feedback is valuable to ensure our service provision is individualised and person-centred.
Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.
Thank you means so much to know Pencombe is making a difference.
Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.
Thank you for your feedback. It was a pleasure to care for your relative.
Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.
Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.
Thank you for your feedback, it is greatly appreciated.
My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.
Thank you for such lovely feedback, it is always a pleasure to have mum to stay.
It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?
I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.
Thank you for your lovely feedback it is our pleasure .
The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.
Thank you for your lovely feedback, it is very much appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 16 February 2026Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Pencombe Hall.
There are no upcoming events for Pencombe Hall.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Pencombe Hall.
Accreditations
There are no accreditations posted yet for Pencombe Hall.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Pencombe Hall
What types of Care is Pencombe Hall registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Pencombe Hall have?
There are 20 Single Rooms and 6 Couples/Companion Rooms.
What are the Facilities & Services at Pencombe Hall?
Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Pencombe Hall to the centre of Bromyard?
3.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pencombe Hall to verify any information. View our terms and conditions. Pencombe Hall has an Enhanced Service -more info.