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Pencombe Hall

Pencombe, Bromyard, Herefordshire HR7 4RL
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Pencombe Hall, Bromyard
Pencombe Hall, Bromyard
Pencombe Hall, Bromyard

Pencombe Hall is a private care provider for older people, located in the Herefordshire countryside.

The home offers residents views of the Malvern Hills and provides a warm and welcoming atmosphere for residents and visitors alike.

A professional care team work around the clock to provide person-centred care that is unique to each resident's needs and preferences.

Pencombe Hall offers a range of single and companion rooms, with many offering en-suite facilities....  

Care Provided by Pencombe Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,200
Residential Dementia CareFrom £1,200From £1,300

Contact Pencombe Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Alison Stocker (Care Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (20)
  • Couples/Companion Rooms (6)

Pencombe Hall Reviews (24)

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9.3

Pencombe Hall has a Review Score of 9.3 (9.292) out of 10, based on 9 reviews in the last 2 years. Over all time Pencombe Hall has 24 reviews.

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Showing 24 reviews matching selected criteria
Review from Lesley J (Daughter of Resident) published on 23 January 2026 Submitted via Postal Card
Overall Experience

Mum has advanced dementia and, as a family, we are very happy with the level of care she receives. All staff are friendly and welcoming to us and we have an excellent relationship with those we see regularly. The management team are extremely approachable and I am consulted over any aspect of mum's care. Mum is cared for with kindness and patience and is always clean and tidy. She needs assistance at mealtimes and it is a credit to the staff that her weight has remained relatively stable. For mum's EOL care plan we have stated our preference that she remains in the care of staff at Pencombe Hall.

Reply from Alison Stocker, Care Manager at Pencombe Hall
Lovely to receive such nice comments. We value your feedback.

Thank You.

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Review from Aliene T (Daughter of Resident) published on 16 January 2026 Submitted via Postal Card
Overall Experience

Mum's condition was deteriorating she was non verbal and non mobile. I received regular updates on the days we didn't visit. We visited on 24th Dec and Mum was in bed having taken a sudden turn. She was comfortable in clean sheets and nightdress. I received a call at 18.38 to say district nurse had been called. I informed them I would collect my sister. Had another call to say she had passed and not alone. Everyone was very kind and arranged the undertaker.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you so much for taking the time to share your feedback. It truly means a great deal to our whole team. We are honoured to have been able to support during such an important time in your lives.

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Review from Gloria J (Wife of Resident) published on 13 October 2025 Submitted via Postal Card
Overall Experience

We find the staff always friendly and accommodating. They take good care of my husband and keep him safe.

Reply from Alison Stocker, Care Manager at Pencombe Hall

We use feedback to work on improving our service. Thank you.

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Review from Audrey A (Sister of Resident) published on 9 October 2025 Submitted via Postal Card
Overall Experience

My sister moved into Pencombe Hall in November 2024, and has settled in very well. Whenever we have visited, she seems to be comfortable and contented.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for such lovely feedback. We are happy to receive all feedback this helps us to improve our practice and ensure people who live at Pencombe are treated as an individual and with respect.

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Review from Roy Y (Son of Resident) published on 30 September 2025 Submitted via Postal Card
Overall Experience

I love this place. A number of friends and 2 family members have stayed here. I cannot recommend it highly enough. The work never stops. There's always smiles. God bless you all.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Many thanks for the review. Always helps us to improve our service.

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Review from Joy H (Daughter of Resident) published on 11 September 2025 Submitted via Postal Card
Overall Experience

Mum has been a resident at Pencombe Hall for 18 months. Mum has settled well, due to well trained staff and they have been very caring and they treat the residents with empathy and respect. The residents are given choices and are encouraged to join in the activities. When I go and visit mum the staff always welcome me with a smile. I find Pencombe Hall a very welcoming place and as a family we have peace of mind knowing our precious mum is well looked after.

Reply from Alison Stocker, Manager at Pencombe Hall

Many thanks for the positive feedback. This is appreciated and helps us to continually improve our practices and feed back to staff on their valued work performances.

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Review from Clare W (Daughter of Resident) published on 4 August 2025 Submitted via Website
Overall Experience

My Mum was discharged from hospital to Pencombe Hall in May 2025, for recuperation/rehab after an emergency hip replacement at the age of 98. The staff were all very friendly, welcoming and reassuring, which was lovely as Mum had never experienced anything like this before. The care and support we both received from Pencombe was second to none; thanks to that, after 6 weeks, Mum was able to return to living independently at home. The staff are unfailingly cheerful; the atmosphere feels like a (very!) large family or big group of friends at a hotel; there's a schedule of daily activities; and the food always looked good. I know Mum really enjoyed the meals. The Hall is a lovely old building; it doesn't feel clinical or institutional, and the decoration is immaculate, not even any wheelchair scuffs on the painted walls. Security is carefully enforced, but not oppressive. The care here is professional, compassionate, thoughtful and personal. I wouldn't hesitate to recommend Pencombe Hall.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Lovely feedback that will be shared with staff. It always feels that bit special when we can achieve such outcomes and support people with their preferred choices, whether people stay with us or just want a some support from time to time. Many Thanks.

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Review from A S (Husband of Resident) published on 25 November 2024 Submitted via Postal Card
Overall Experience

Immediate action when reported problem.

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Review from Alistair L (Nephew of Resident) published on 9 September 2024 Submitted via Postal Card
Overall Experience

Excellent care and compassion were given to my aunt and us as a family. My aunt was extremely happy living at Pencombe Hall for 3 years. The staff are all very helpful, friendly, professional and caring. I would recommend Pencombe Hall to anyone looking for a care home.

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Review from M W (Brother of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

My experience with Pencombe Hall. I have found them very welcoming when we go to see my brother. They keep him very clean and satisfied. My brother is very happy.

Reply from Alison Stocker, Care Manager at Pencombe Hall

It is important for Pencombe Hall to receive all reviews to help us continue to improve our service. Many Thanks for your feedback.

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Review from Sandra M (Relative of Resident) published on 5 March 2024 Submitted via Postal Card
Overall Experience
It was reassuring to meet and get to know the same staff each visit. As the manager seemed to motivate loyal staff.

The interior of the home was being redecorated but the exterior facade and sun terrace needed brightening up, eg: freshly painted window boxes.

Reply from Alison Stocker, Care Manager at Pencombe Hall
Many thanks for your feedback. All feedback is valued to help Pencombe improve our service.

We have plans to renovate our outdoor space over the next 6 months.

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Review from Lynn B (Daughter of Resident) published on 23 November 2022 Submitted via Postal Card
Overall Experience

Mum did not have long in Pencombe Hall, but in the short time she was there, her care was exemplary. Her dementia left her very confused, but the staff at Pencombe were kind and considerate to her.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you; your feedback is valuable to ensure our service provision is individualised and person-centred.

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Review from V S (Wife of Resident) published on 30 October 2022 Submitted via Postal Card
Overall Experience

Excellent care. My husband loved it at Pencombe Hall. Always helpful, and friendly and felt like a family home.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you means so much to know Pencombe is making a difference.

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Review from P D (Son of Resident) published on 23 March 2022 Submitted via Postal Card
Overall Experience

Mum was treated with respect and dignity when she was passing away. The staff are so lovely at Pencombe Hall just like a large family. Nothing is any trouble to them in the 18 months mum was here, we couldn't thank them enough.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your feedback. It was a pleasure to care for your relative.

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Review from Geoffrey J (Son of Resident) published on 11 November 2021 Submitted via Postal Card
Overall Experience

Wonderful staff and were so caring in looking after our mother. We would fully recommend this care home, a big thank you from us.

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Review from Belinda P (Daughter of Resident) published on 25 February 2021 Submitted via Postal Card
Overall Experience

Careful, thoughtful, professional, kind and respectful - all words to describe how my mother is looked after. Family is involved and happy all round with the care and support.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for your feedback, it is greatly appreciated.

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Review from Veronica G (Daughter of Resident) published on 29 December 2020 Submitted via Website
Overall Experience

My mother comes and stays here to give myself and my husband a break as I'm my mum's full-time carer. My mum lives with myself and my husband as my mum can't look after herself as she as vascular dementia. My mum as been coming to Pencombe Hall for just over a year now to give us respite. Mum loves coming here, she thinks it's a hotel and always comes back really happy. Mum is cared for really well and the staff are very professional and very friendly and when I bring Mum or phone up you're treated as if you're a friend and I usually chat for ages. Nothing is too much trouble. Mum recently stayed for 3 weeks, it was initially a weeks stay but we were renewing our bathroom to make it easier for Mum and it took longer than we expected so the manager said it's no problem for your mum to stay longer. I would highly recommend Pencombe Hall and when the time comes I would not hesitate to put Mum in full time, it's such a lovely place.

Reply from Alison Stocker, Manager at Pencombe Hall

Thank you for such lovely feedback, it is always a pleasure to have mum to stay.

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Review from Michael E (Son of Resident) published on 5 September 2020 Submitted via Postal Card
Overall Experience
Staff very good, caring and helpful. I wish the lift was in better working order!

It would be nice if more could be made of the gardens, ie: nice tables and chairs so residents could go out more, tidier garden and ramp maybe?

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Review from B H (Daughter of Resident) published on 28 July 2020 Submitted via Postal Card
Overall Experience

I need my comments to be prefixed by the fact that Pencombe Hall is not a purpose-built facility. The management and staff offer excellent care and support to my mother; they listen to my requests - act on them wherever possible. The home is spotless, and my mum is always clean and tidy, her clothes are always washed on a very regular basis. She is happy with the personal care the home provides, and during normal times, there is a very good hairdresser.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback it is our pleasure .

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Review from P C (Son of Resident) published on 28 July 2020 Submitted via Postal Card
Overall Experience

The staff and management at Pencombe Hall deliver an extremely high level of care. It is like a big family, and that is exactly the environment that we wanted our mother to be in.

Reply from Alison Stocker, Care Manager at Pencombe Hall

Thank you for your lovely feedback, it is very much appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 February 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Pencombe Hall.

Accreditations

There are no accreditations posted yet for Pencombe Hall.

Meet the Team (0)

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Frequently Asked Questions about Pencombe Hall

What types of Care is Pencombe Hall registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Pencombe Hall have?

There are 20 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Pencombe Hall?

Pet Friendly (or by arrangement), Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Pencombe Hall to the centre of Bromyard?

3.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pencombe Hall to verify any information. View our terms and conditions. Pencombe Hall has an Enhanced Service -more info.