West Bank Residential Home

My wife has just completed her first year in full-time residential care. She is content and happy and smiles a lot (staff and carers have commented on her demeanour). The stress was removed from her life and (at 83 this month) looks younger and her social confidence has returned. I am also greeted with a welcome whenever I visit, giving me the reassurance that my visits make a valid contribution to her wellbeing, when a dental crisis arose earlier this year, West Bank's immediate response resulted in the issue being resolved with new dentures within three weeks. She could not be in safer hands.

The staff are always cheerful, supportive and very caring. They go above and beyond to help my Mum, who is often confused and disorientated, demonstrating love and professionalism to reassure her and calm the situation coupled with a nice sense of humour. Thank you West Bank we very much appreciate all that you do. You are amazing.

The staff are fast becoming friends and we are so grateful to them for the excellent care they provide. I would not hesitate to recommend West Bank to my friends and family. Thank you so much West Bank, we would never have navigated this very difficult time without you all.

My dad has been in West Bank since February 2023. I have seen a big change in my dad as the staff are amazing and all look after him as if he was one of their own. The weekly activities are fantastic and the food is excellent.

My mum-in-law has been a resident at West Bank for 10 months and I cannot fault the excellent care that she has received at all times. Staff really do go above and beyond for all of their residents whether it is Management, Care, Activity, Kitchen, Cleaning or Maintenance staff. The health care she has received has been second to none. West Bank also really does feel like a home. I have only seen residents treated with great kindness and respect. Residents are very much made to feel part of a community with a busy programme of excellent activities, entertainment and trips out. The building and gardens are immaculate and beautifully kept and I love how West Bank embraces celebrations for its residents such as Christmas, The Coronation and national sporting events. West Bank is a benchmark for how all residential homes should be. Thank you to all the fabulous staff.

Dad came to West Bank for respite after he was let down by his home care. He was adamant that he wanted to return home. Having experienced the excellent staff, care, activities and facilities for a couple of months he has realised his quality of life is much better at West Bank. There is a lovely family atmosphere which extends to us as a family as well as to Dad. Each time I visit Dad is much brighter and I can leave him with peace of mind.

Just a short message to thank all the staff at West Bank for caring for my wife during her very long illness. My wife is at peace now and will be buried alongside her mother in Lombardstown Co Cork Ireland. The care provided at Westbank could be described as wonderful.

Churches, shops, pubs and cafes are well used and links to schools and community groups.

My friend went to West Bank in Easter 2019 - we were very lucky to find a vacancy there at short notice. For the last four years, she has been looked after in an exemplary manner by all the staff. Even her initial night wanderings were dealt with in a kindly manner. The staff were always kind to her, even in her grumpy moments! I and her other friends couldn't have asked for a better place for her to end her days, and will always be most grateful to the excellent staff.

West Bank is as good as it gets - care is excellent, staff are just lovely and led by an amazing manager - very much a home within a Home.

My father-in-law, my mother and then my wife have been residents over the last 30 years. We have, as a family always been grateful for the care, compassion and knowledge of the staff. The rooms are spacious and well-furnished and the catering is superbly varied to meet individual and group likes and dislikes. The standards of maintenance, laundry and grounds are excellent. Activities are well programmed and match the individual needs and full provision of outside support. The care is well organised and effective, according to need and the leadership is remarkable with a balance of homeliness and quiet efficiency.

Westbank exceeds all expectations. The care my mother receives is second to none. The staff and the facilities are first class. Always caring, entertainment hear always provided, lots of fun things to do. The home is spotlessly clean with a lovely fresh smell. The food provided to meet individual needs could be served in any good hotel. The manager leads the running of West Bank with pride, enthusiasm and always with a smile.

Absolutely outstanding!

The home is bright and cheerful, the staff are kind and friendly and my grandfather is always happy to stay at Westbank.

My mother is very happy and settled in Westbank and despite her suffering from dementia, she would certainly let me know if she was unhappy. The staff are kind and caring and make it like a family setting. As always standards are set from the top, so well done to the management team.

My sister is a resident at West Bank Residential Home and has been since 2016. In the entire 6 years I have never experienced problems or difficulties. The kind caring staff provide a wonderful service and there is always a really happy family atmosphere, under the more than able leadership of the manager...they all work as a team and it shows. High days and holidays are celebrated and Christmas is so amazing I'm surprised Father Christmas hasn't taken up residence! Each resident's birthday is celebrated when the cooks produce a beautiful cake...such care goes into everything. I am so very grateful for the kindness, care and compassion my sister receives, and for the warm welcome I receive at each visit, it feels very special.

The staff are very caring and manage my 97-year-old father's changing care needs well. He is now frail and needs increasing levels of care which are anticipated and actioned. I am kept informed of any significant change or issue in relation to his care.

My father went into West Bank Residential Home initially as an emergency respite, unfortunately, he was only there for three weeks before passing away. The care my father received was exceptional, the staff were all caring and polite and treated him with dignity and respect. The home was always immaculate, including the gardens where my father liked to sit, nothing was too much trouble for any of the staff, including laundry assistants, domestics and kitchen staff. We as a family were always made welcome and it did not matter what time of day we arrived.

My friend looks well and cared for, she likes the food. She has a memory problem so I don't hear any other news.

Although still visiting outside, my father looks well, nicely dressed, clean and tidy. I had a wonderful surprise on visiting a couple of weeks ago. My father kept telling staff he wanted to buy me flowers. They arranged this, and I was present with a beautiful bunch. He has so pleased with himself.