West Bank Residential Home

Walford Road, Ross-on-Wye HR9 5PQ
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9.9 55 Reviews
  • West Bank Residential Home, Ross-on-Wye
Tucked just outside the historic town of Ross-on-Wye, West Bank is a beautifully preserved Victorian home offering residential care, respite stays, day care, and dedicated dementia support.

In 2024, West Bank was named one of Carehome.co.uk’s Top 20 Care Homes in the West Midlands – a reflection of the warm, welcoming environment and the dedication of the team that gives the home its family feel.

Life at West Bank is relaxed and homely. All bedrooms include en-suite facilities, and the house is surrounded by mature trees, vibrant gardens, and a well-used patio space where residents can enjoy time outdoors. Additional features include a sensory garden with a water feature, a thriving vegetable patch that residents help to maintain, and a peaceful summer house for moments of quiet.

A full and varied activity programme runs seven days a week, led by a dedicated team focused on creating meaningful moments. Sessions include flower arranging, themed afternoons, baking, quizzes, and crafts – all designed to bring joy and purpose to everyday life.

Mealtimes are a much-loved part of the day. Nutritious, home-style meals are freshly prepared by skilled cooks, with menus that balance comfort and nutrition – often including homemade soup and freshly baked cakes.

To find out more or to arrange a visit to West Bank Residential Home, please get in touch.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.

These prices are only a guideline, please contact West Bank Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Powell (Manager)

Local Authority / Social Services

Admission Criteria

  • Private/Funded
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (36)
  • Couples/Companion Rooms with Ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Car park at front of building.

West Bank Residential Home Reviews (55)

9.9

West Bank Residential Home has a Review Score of 9.9 (9.887) out of 10, based on 20 reviews in the last 2 years.
Over all time West Bank Residential Home has 55 reviews.

Overall Experience
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Date Published
  • 55
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Reviewer Connection to West Bank Residential Home
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Total of 55, showing 21-40
Review from Louise C (Daughter of Resident) published on 11 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad came to West Bank for respite after he was let down by his home care. He was adamant that he wanted to return home. Having experienced the excellent staff, care, activities and facilities for a couple of months he has realised his quality of life is much better at West Bank. There is a lovely family
atmosphere which extends to us as a family as well as to Dad. Each time I visit Dad is much brighter and I can leave him with peace of mind.
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Review from Michael W (Husband of Resident) published on 19 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Just a short message to thank all the staff at West Bank for caring for my wife during her very long illness. My wife is at peace now and will be buried alongside her mother in Lombardstown Co Cork Ireland. The care provided at Westbank could be described as wonderful.
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Review from Gill S (Power of Attorney of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
West Bank Residential Home has met the changing needs of my friend for the last 4 years of her life. During that time her needs changed as her health deteriorated and dementia developed but the service provided has always been personalized to respond to each of the changes and respect demonstrated at
every stage.
There is a very tangible sense of community within the home, good teamwork and communication is continuously evidenced, and the ability to retain and develop experienced, long-term members of staff is a testament to the excellent management of the service. Staff are always welcoming, helpful and supportive to family and friends, who are communicated with face to face, through social media and newsletter.
There is a continuous and lively program of activities provided which includes people coming into the home, as well as taking every opportunity practicable to engage with the wider community of Ross.
Churches, shops, pubs and cafes are well used and links to schools and community groups.
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Review from Sam S (Friend of Resident) published on 5 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend went to West Bank in Easter 2019 - we were very lucky to find a vacancy there at short notice. For the last four years, she has been looked after in an exemplary manner by all the staff. Even her initial night wanderings were dealt with in a kindly manner. The staff were always kind to her,
even in her grumpy moments! I and her other friends couldn't have asked for a better place for her to end her days, and will always be most grateful to the excellent staff.
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Review from Jane H (Friend of Resident) published on 30 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was extremely fortunate that my friend was offered a place at West Bank Residential Home.
Understandably it took her a little while to settle, however it quickly became clear that she was receiving excellent care. At all times she was treated, by all staff members, with dignity and respect.
Over
the 4 years carers' seamlessly adapted to my friend's changing needs, always calm, patient and professional, maintaining the same high standard of care. I only ever witnessed kindness in the way all residents were treated.
Knowing that my friend was safe, secure and very well looked after meant a great deal to me, especially during the Covid pandemic when there were times I was unable to visit.
Sadly my friend died last week. End of life care was second to none- all staff showing kindness and compassion, and support to us too.
West Bank is as good as it gets - care is excellent, staff are just lovely and led by an amazing manager - very much a home within a Home.
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Review from D G (Husband of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law, my mother and then my wife have been residents over the last 30 years. We have, as a family always been grateful for the care, compassion and knowledge of the staff. The rooms are spacious and well-furnished and the catering is superbly varied to meet individual and group likes and
dislikes. The standards of maintenance, laundry and grounds are excellent. Activities are well programmed and match the individual needs and full provision of outside support. The care is well organised and effective, according to need and the leadership is remarkable with a balance of homeliness and quiet efficiency.
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Review from Caroline L (Daughter of Resident) published on 17 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westbank exceeds all expectations. The care my mother receives is second to none. The staff and the facilities are first class. Always caring, entertainment hear always provided, lots of fun things to do. The home is spotlessly clean with a lovely fresh smell. The food provided to meet individual needs
could be served in any good hotel. The manager leads the running of West Bank with pride, enthusiasm and always with a smile.
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Review from Kim N (Daughter of Resident) published on 10 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank all the staff and management enough for the excellent and wonderful care given to my mum. I wouldn't hesitate to recommend West Bank to all my friends, colleagues and family.
Absolutely outstanding!
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Review from Z H (Grandson of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westbank has been wonderful with my grandfather, he uses the daycare services and also respite when they have a vacancy.
The home is bright and cheerful, the staff are kind and friendly and my grandfather is always happy to stay at Westbank.
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Review from Maggie E (Daughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is very happy and settled in Westbank and despite her suffering from dementia, she would certainly let me know if she was unhappy. The staff are kind and caring and make it like a family setting. As always standards are set from the top, so well done to the management team.
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Review from Joan C (Sister of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister is a resident at West Bank Residential Home and has been since 2016. In the entire 6 years I have never experienced problems or difficulties. The kind caring staff provide a wonderful service and there is always a really happy family atmosphere, under the more than able leadership of the
manager...they all work as a team and it shows. High days and holidays are celebrated and Christmas is so amazing I'm surprised Father Christmas hasn't taken up residence! Each resident's birthday is celebrated when the cooks produce a beautiful cake...such care goes into everything. I am so very grateful for the kindness, care and compassion my sister receives, and for the warm welcome I receive at each visit, it feels very special.
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Review from Jackie H (Daughter of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very caring and manage my 97-year-old father's changing care needs well. He is now frail and needs increasing levels of care which are anticipated and actioned. I am kept informed of any significant change or issue in relation to his care.
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Review from A D (Son of Resident) published on 28 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father went into West Bank Residential Home initially as an emergency respite, unfortunately, he was only there for three weeks before passing away. The care my father received was exceptional, the staff were all caring and polite and treated him with dignity and respect. The home was always immaculate,
including the gardens where my father liked to sit, nothing was too much trouble for any of the staff, including laundry assistants, domestics and kitchen staff. We as a family were always made welcome and it did not matter what time of day we arrived.
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Review from Vera M (Friend of Resident) published on 20 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Due to Covid19 I have not been inside the home, but do see my friend in the garden and it's all very nice.
Cannot answer some of the questions, as I haven't seen inside the home.
My friend looks well and cared for, she likes the food. She has a memory problem so I don't hear any other news.
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Review from S W (Daughter of Resident) published on 2 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although still visiting outside, my father looks well, nicely dressed, clean and tidy. I had a wonderful surprise on visiting a couple of weeks ago. My father kept telling staff he wanted to buy me flowers. They arranged this, and I was present with a beautiful bunch. He has so pleased with himself.
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Review from S S (Daughter of Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always pleasant and friendly. Mum is well cared for - clean and tidy. There are lots of activities to keep the residents occupied.
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Review from M A (Wife of Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very satisfied.
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Review from Carol S (Daughter of Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been at "West Bank" since June 2020 after having a stroke. Unable to visit was hard - but seeing the regular videos on their website has helped - seeing residents laughing and enjoying keep fit and the music singalongs. Then came the "big 100th celebrations" with visits being limited "100 cards
for Dad" was launched, cards from all over the world were received, (all the residents helped in opening the large sackful). A 'party was organised for Dad and residents - and the home 'buzzed' with excitement. A "family" (Covid safe) visit was arranged complete with balloons and a very lovely chocolate (Dad's favourite) cake. West Bank are "stars".
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Review from Barbara W (Daughter of Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are well pleased with the treatment and respect our mother has received which has enabled her to settle so readily.
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Review from John P (Brother of Resident) published on 16 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy.
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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for West Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.887 for West Bank Residential Home is calculated as follows: ( (213 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 239 Ratings = 4.887
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for West Bank Residential Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Judy

Judy Powell

Job Title: Registered Manager Joined: 1994

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.


She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Bank Residential Home to verify any information. View our terms and conditions. West Bank Residential Home has an Enhanced Service - more info.