
West Bank was a home away from home for Dad and all staff were classed as family.Sandy N(Daughter of Resident/Service User)

The activities really helped her dementia which resulted in giving her confidence in life.Jonathan C(Son of Resident/Service User)

Whether it's music therapy, art, or group games, there's always something going onRoy H(Son of Resident/Service User)

West Bank was a home away from home for Dad and all staff were classed as family.Sandy N(Daughter of Resident/Service User)

The activities really helped her dementia which resulted in giving her confidence in life.Jonathan C(Son of Resident/Service User)

Whether it's music therapy, art, or group games, there's always something going onRoy H(Son of Resident/Service User)

Tucked just outside the historic town of Ross-on-Wye, West Bank is a beautifully preserved Victorian home offering residential care, respite stays, day care, and dedicated dementia support.
In 2024, West Bank was named one of Carehome.co.uk’s Top 20 Care Homes in the West Midlands – a reflection of the warm, welcoming environment and the dedication of the team that gives the home its family feel.
Life at West Bank is relaxed and...
Care Provided by West Bank Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.
The price(s) shown are provided by the care home. Contact West Bank Residential Home for full pricing details and T&Cs.
Contact West Bank Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Buckland Care Ltd
- Private Owned
Person in charge
- Judith Powell (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (36)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Car park at front of building.
West Bank Residential Home Reviews (59)
West Bank Residential Home has a Review Score of 9.8 (9.849) out of 10, based on 20 reviews in the last 2 years.
Over all time West Bank Residential Home has 59 reviews.
The staff are always cheerful, supportive and very caring. They go above and beyond to help my Mum, who is often confused and disorientated, demonstrating love and professionalism to reassure her and calm the situation coupled with a nice sense of humour. Thank you West Bank we very much appreciate all that you do. You are amazing.
The staff are fast becoming friends and we are so grateful to them for the excellent care they provide. I would not hesitate to recommend West Bank to my friends and family. Thank you so much West Bank, we would never have navigated this very difficult time without you all.
My dad has been in West Bank since February 2023. I have seen a big change in my dad as the staff are amazing and all look after him as if he was one of their own. The weekly activities are fantastic and the food is excellent.
My mum-in-law has been a resident at West Bank for 10 months and I cannot fault the excellent care that she has received at all times. Staff really do go above and beyond for all of their residents whether it is Management, Care, Activity, Kitchen, Cleaning or Maintenance staff. The health care she has received has been second to none. West Bank also really does feel like a home. I have only seen residents treated with great kindness and respect. Residents are very much made to feel part of a community with a busy programme of excellent activities, entertainment and trips out. The building and gardens are immaculate and beautifully kept and I love how West Bank embraces celebrations for its residents such as Christmas, The Coronation and national sporting events. West Bank is a benchmark for how all residential homes should be. Thank you to all the fabulous staff.
Dad came to West Bank for respite after he was let down by his home care. He was adamant that he wanted to return home. Having experienced the excellent staff, care, activities and facilities for a couple of months he has realised his quality of life is much better at West Bank. There is a lovely family atmosphere which extends to us as a family as well as to Dad. Each time I visit Dad is much brighter and I can leave him with peace of mind.
Just a short message to thank all the staff at West Bank for caring for my wife during her very long illness. My wife is at peace now and will be buried alongside her mother in Lombardstown Co Cork Ireland. The care provided at Westbank could be described as wonderful.
There is a very tangible sense of community within the home, good teamwork and communication is continuously evidenced, and the ability to retain and develop experienced, long-term members of staff is a testament to the excellent management of the service. Staff are always welcoming, helpful and supportive to family and friends, who are communicated with face to face, through social media and newsletter.
There is a continuous and lively program of activities provided which includes people coming into the home, as well as taking every opportunity practicable to engage with the wider community of Ross.
Churches, shops, pubs and cafes are well used and links to schools and community groups.
My friend went to West Bank in Easter 2019 - we were very lucky to find a vacancy there at short notice. For the last four years, she has been looked after in an exemplary manner by all the staff. Even her initial night wanderings were dealt with in a kindly manner. The staff were always kind to her, even in her grumpy moments! I and her other friends couldn't have asked for a better place for her to end her days, and will always be most grateful to the excellent staff.
Understandably it took her a little while to settle, however it quickly became clear that she was receiving excellent care. At all times she was treated, by all staff members, with dignity and respect.
Over the 4 years carers' seamlessly adapted to my friend's changing needs, always calm, patient and professional, maintaining the same high standard of care. I only ever witnessed kindness in the way all residents were treated.
Knowing that my friend was safe, secure and very well looked after meant a great deal to me, especially during the Covid pandemic when there were times I was unable to visit.
Sadly my friend died last week. End of life care was second to none- all staff showing kindness and compassion, and support to us too.
West Bank is as good as it gets - care is excellent, staff are just lovely and led by an amazing manager - very much a home within a Home.
My father-in-law, my mother and then my wife have been residents over the last 30 years. We have, as a family always been grateful for the care, compassion and knowledge of the staff. The rooms are spacious and well-furnished and the catering is superbly varied to meet individual and group likes and dislikes. The standards of maintenance, laundry and grounds are excellent. Activities are well programmed and match the individual needs and full provision of outside support. The care is well organised and effective, according to need and the leadership is remarkable with a balance of homeliness and quiet efficiency.
Westbank exceeds all expectations. The care my mother receives is second to none. The staff and the facilities are first class. Always caring, entertainment hear always provided, lots of fun things to do. The home is spotlessly clean with a lovely fresh smell. The food provided to meet individual needs could be served in any good hotel. The manager leads the running of West Bank with pride, enthusiasm and always with a smile.
Absolutely outstanding!
The home is bright and cheerful, the staff are kind and friendly and my grandfather is always happy to stay at Westbank.
My mother is very happy and settled in Westbank and despite her suffering from dementia, she would certainly let me know if she was unhappy. The staff are kind and caring and make it like a family setting. As always standards are set from the top, so well done to the management team.
My sister is a resident at West Bank Residential Home and has been since 2016. In the entire 6 years I have never experienced problems or difficulties. The kind caring staff provide a wonderful service and there is always a really happy family atmosphere, under the more than able leadership of the manager...they all work as a team and it shows. High days and holidays are celebrated and Christmas is so amazing I'm surprised Father Christmas hasn't taken up residence! Each resident's birthday is celebrated when the cooks produce a beautiful cake...such care goes into everything. I am so very grateful for the kindness, care and compassion my sister receives, and for the warm welcome I receive at each visit, it feels very special.
The staff are very caring and manage my 97-year-old father's changing care needs well. He is now frail and needs increasing levels of care which are anticipated and actioned. I am kept informed of any significant change or issue in relation to his care.
My father went into West Bank Residential Home initially as an emergency respite, unfortunately, he was only there for three weeks before passing away. The care my father received was exceptional, the staff were all caring and polite and treated him with dignity and respect. The home was always immaculate, including the gardens where my father liked to sit, nothing was too much trouble for any of the staff, including laundry assistants, domestics and kitchen staff. We as a family were always made welcome and it did not matter what time of day we arrived.
Cannot answer some of the questions, as I haven't seen inside the home.
My friend looks well and cared for, she likes the food. She has a memory problem so I don't hear any other news.
Although still visiting outside, my father looks well, nicely dressed, clean and tidy. I had a wonderful surprise on visiting a couple of weeks ago. My father kept telling staff he wanted to buy me flowers. They arranged this, and I was present with a beautiful bunch. He has so pleased with himself.
Staff are always pleasant and friendly. Mum is well cared for - clean and tidy. There are lots of activities to keep the residents occupied.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 28 Apr 2026
This spring edition captures everything from Buckland in Bloom and Easter celebrations to special birthdays, animal visits, creative activities, community connections and industry awards. Inside, you’ll find residents planting flowers,...
- 08 Apr 2026
West Bank Residential Home has marked the start of spring with the launch of its much-loved Buckland in Bloom project, bringing residents, families and team members together for a day...
- 10 Mar 2026
Residents at Westbank Care Home enjoyed a joyful start to World Book Day as they welcomed a lively group of visitors from St Joseph’s RC Primary School and Nursery. The...
There are no upcoming events for West Bank Residential Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Buckland Care Ltd
- 31 Jan 2025Recipient: Buckland Care Ltd
- 31 Jan 2024Recipient: West Bank Residential Home
Accreditations
There are no accreditations posted yet for West Bank Residential Home.
Meet the Team (1)

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.
She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.
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