
West Bank was a home away from home for Dad and all staff were classed as family.Sandy N(Daughter of Resident/Service User)

The activities really helped her dementia which resulted in giving her confidence in life.Jonathan C(Son of Resident/Service User)

Whether it's music therapy, art, or group games, there's always something going onRoy H(Son of Resident/Service User)

West Bank was a home away from home for Dad and all staff were classed as family.Sandy N(Daughter of Resident/Service User)

The activities really helped her dementia which resulted in giving her confidence in life.Jonathan C(Son of Resident/Service User)

Whether it's music therapy, art, or group games, there's always something going onRoy H(Son of Resident/Service User)

Tucked just outside the historic town of Ross-on-Wye, West Bank is a beautifully preserved Victorian home offering residential care, respite stays, day care, and dedicated dementia support.
In 2024, West Bank was named one of Carehome.co.uk’s Top 20 Care Homes in the West Midlands – a reflection of the warm, welcoming environment and the dedication of the team that gives the home its family feel.
Life at West Bank is relaxed and...
Care Provided by West Bank Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.
The price(s) shown are provided by the care home. Contact West Bank Residential Home for full pricing details and T&Cs.
Contact West Bank Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Buckland Care Ltd
- Private Owned
Person in charge
- Judith Powell (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (36)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Car park at front of building.
West Bank Residential Home Reviews (59)
West Bank Residential Home has a Review Score of 9.8 (9.849) out of 10, based on 20 reviews in the last 2 years.
Over all time West Bank Residential Home has 59 reviews.
Very satisfied.
Dad has been at "West Bank" since June 2020 after having a stroke. Unable to visit was hard - but seeing the regular videos on their website has helped - seeing residents laughing and enjoying keep fit and the music singalongs. Then came the "big 100th celebrations" with visits being limited "100 cards for Dad" was launched, cards from all over the world were received, (all the residents helped in opening the large sackful). A 'party was organised for Dad and residents - and the home 'buzzed' with excitement. A "family" (Covid safe) visit was arranged complete with balloons and a very lovely chocolate (Dad's favourite) cake. West Bank are "stars".
We are well pleased with the treatment and respect our mother has received which has enabled her to settle so readily.
My sister is very happy.
Covid 19 limits some access so I am unable to review items such as rooms, safety and food and drink.
Staff are extremely friendly, experienced and helpful. My grandfather was a little confused when he first arrived but they reassured him and made him feel welcome all the while respecting him.
My sister has been a resident for over a year, and we have been most impressed by the patient way the staff have made her life comfortable. They have encouraged her to join in the activities, and we noticed a marked improvement in her general attitude. We are very pleased to be allowed to visit her regularly.
My mother has been living at West Bank for over a year now. Her care is excellent. She has complex needs and everyone is very kind and always treat Mum with respect and great dignity. I don't have to worry about Mum's care as I know she is well looked after. The food is great and she always tells me what lovely things she had to eat. Great team.
Mum was discharged from hospital to West Bank to recuperate prior to returning home. Following further issues, it became clear Mum required round the clock care and West Bank was her place of choice. Where possible, the staff have arranged for me to visit Mum and our conversations have confirmed that she is being well cared for. She has nothing but praise for the people looking after her and enjoys her meals, especially the puddings. Due to restrictions, I have not been able to see Mum’s room, however, I was encouraged to take in various familiar items to make it more personal to her. I have seen several video clips and photos of Mum on the West Bank Facebook pages where she is joining in the activities arranged and when it was her birthday the staff sang to her and made her feel special. On one occasion whilst sitting in the garden, I heard a staff member offering ice creams to the residents. Respect for each person was obvious as he called them by name and chatted about their choices.
After a fall at home and a hospital stay, my mum came to West Bank, Ross-on-Wye in July 2020. The care and kindness she has been shown have been second to none, and I would like to thank all the staff from the laundry, kitchen, carers and manager's collectively for the help and support she has received. Mum will be leaving in the next couple of days to return to Hereford to be nearer to her family, and only wishes she could take you all with her. It has been a difficult time for everyone due to the Covid-19 Pandemic, as a family we have had to adhere to the restrictions on visiting, but every effort was made to allow garden visits and video calls which have meant so much. We wish you all well for the future.
I thank you all for your kind, considerate care of dad.
Friendly and caring staff who remain cheerful and welcoming on every visit, no matter how frequent. Respect and understanding of complex needs of those suffering from dementia. I'm grateful to all West Bank staff who maintain the dignity of residents in circumstances that, at times, must be challenging.
Just would like a cup of tea with her!
My fiance's mother has been in West Bank for a year. There is always a warm welcome, nothing is too much trouble. Residents are treated kindly and individual needs catered for. His mum is very happy, has gained weight and is always clean and smartly dressed. There is a happy atmosphere. As a retired carer myself (in Kent) I cannot fault it.
My mother is being cared for at West Bank. The family made this choice as we find the home very well maintained and the staff are very nice. We feel very confident knowing the home are giving her the best possible care.
They did a lovely Christmas meal for the residents and the home was beautifully decorated for Christmas. Our thanks to the manager and her care team.
Thank you for taking the time to review our service. We are so glad that your mother has settled in nicely.
My mother was admitted in April/May 2018. She had care beforehand at home but dementia set in and she needed 24-hour care. She also had a spell at 2 different hospitals with urine infections which brought on the dementia very quickly.
West Bank has only been her home since May but she has settled in nicely.
Due to poor memory, I have no real knowledge of how my mother enjoys the activities etc as she can't remember participating in them.
The home could probably benefit from updating in decor etc but it is comfortable and clean.
I am always free to visit at any time which I think is very commendable.
The vast majority of the care staff are excellent with all the residents but I feel more staff are required as often the residents need help but the staff are busy with another resident. Also, they have little time to spend with the residents other than to deal with their daily needs, so residents are rarely taken outside. The staff are always most helpful and polite to residents, visitors and each other it is a comfortable clean home and my mum is very happy there.
My aunt was in West Bank for over two years. During that time her personal care was excellent. She was clean, well cared for and always looked great. Her room was always spotless. At her end of life, the staff treated her with great compassion and tenderness. She always looked so comfy and clean. We cannot thank them enough.
Thank you so much for your kind words and for taking the time to leave this review. We have an excellent staff team at West Bank who treat the residents as they would their own family. We are sorry for the loss of your aunt and we are glad we could make her final days comfortable.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 28 Apr 2026
This spring edition captures everything from Buckland in Bloom and Easter celebrations to special birthdays, animal visits, creative activities, community connections and industry awards. Inside, you’ll find residents planting flowers,...
- 08 Apr 2026
West Bank Residential Home has marked the start of spring with the launch of its much-loved Buckland in Bloom project, bringing residents, families and team members together for a day...
- 10 Mar 2026
Residents at Westbank Care Home enjoyed a joyful start to World Book Day as they welcomed a lively group of visitors from St Joseph’s RC Primary School and Nursery. The...
There are no upcoming events for West Bank Residential Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Buckland Care Ltd
- 31 Jan 2025Recipient: Buckland Care Ltd
- 31 Jan 2024Recipient: West Bank Residential Home
Accreditations
There are no accreditations posted yet for West Bank Residential Home.
Meet the Team (1)

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.
She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.
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