West Bank Residential Home

My mother spent 2 months at West Bank following a fall and hosputal stay to prepare her to come home. She was treated with kindness and respect by all staff.

West Bank is a cheerfully run home the staff are always helpful & kind which I find to be most important to the welfare of my sister. The Home is very clean (no smells) my sister seems settled & happy.

When I first visited this home almost 2 years ago, before my wife went in, I had doubts. I only stepped into the entrance lobby, and it was chaos. A later visit by my daughter included a guided tour, and my daughter assured me it was OK. It was. My wife settled in far better than we had anticipated and has been there almost 2 years, come August 2026.

West Bank is situated in Ross on Wye, a historical town of glorious Herefordshire countryside. The Victorian/Edward house is well kept and inviting from the outside and equally welcoming and friendly inside. It is warm, clean and with a lively bustle, and small enough to have a real feel of "home". Most importantly the staff knew my mother well and respected her individuality. They understood her age and ailments, treated her with genuine affection and allowed her to 'live in the moment' and made her life as happy and fun filled as possible with many and varied activities. We consider ourselves very fortunate that mum has spent her last months in such a caring and happy place.

My mum has been looked after very well since arriving Nov 25. The staff are amazing and nothing is too much trouble. Such a welcoming atmosphere throughout!

The facilities are wonderful with care and support tailored to the residents needs. Their privacy and dignity is taken very seriously, the management day to day is very impressive - everyone works together in whichever direction to make it a happy home. Mum loves the activities music in particular, even I have danced gently around the sitting room with her. Thank you all so much for your love and care of our mum.

Since my father has been in Westbank, he get's 100% first class service, from wonderful staff. There is so many events for him to take part in. I would highly recommend Westbank and have to all my friends, well done all of you at Westbank.

I come to see my mum every week, I must say all carers and all other staff very friendly, polite and helpful, now mum is settled she is happy which is lovely to see. Thank you all for the smashing care you give mum.

Never an easy decision choosing the right care home. So, what a relief it was that I had done so in choosing West Bank. The help and advice we were given at our initial visit convinced me and my family we had made the right choice. West Bank is a happy home- residents and staff. The wide range of activities provided is amazing- including a VE Day party! My grateful thanks to all the staff for being so kind to me and my wife. Thank you.

Glad to see nanny happy, all carers and staff are friendly, polite and nanny loves being there.

Having been a registered nurse for fifteen years and previously working in many care/nursing homes - I can say I have never seen more dedicated and caring staff than there are at West Bank. Staff continuously go above and beyond to make the home warm and inviting. Residents have access to many activities and all seem happy and settled. The home is clean and welcoming. All staff are friendly and exceptionally caring and professional.

Our mother has improved so much since being in West Bank Residential Care Home for four weeks' respite. The activities really helped her dementia which resulted in giving her confidence in life. Can't thank the staff enough for all their help, care and comfort for Mother, any time of day or night.

My husband has had respite three days a week and now is a full resident. He loves it there - great staff, great activities and an all-around happy and well-cared-for experience.

From the first time I went into the home, I realised my husband was in the right place. He was always treated with respect despite being rather awkward at times and he got attached to many of the staff. During his last week, nothing could have been done in a better and caring way. All the family are truly grateful to all concerned.

My father had been at West Bank Residential for roughly 2 years before he passed away. I cannot fault the professionalism of the staff, they were kind, considerate, caring, respectful to both my father and our family. They were always willing to help with any questions or problems we had. West Bank was a home away from home for Dad and all staff were classed as family. Cleanliness of the home was spotless, there was always someone cleaning, even with an extendable feather duster. The activities were fantastic with something going on for all, from relaxation, music, fitness/sport, wellbeing, craft, religion. I would highly recommend West Bank to anyone looking to use for either respite or full time care. Thank you.

My dad was resident at West Bank until he passed away 26th November 2024 and I wouldn't have wanted him to be anywhere else.

West Bank has been amazing for Mum and myself! She was admitted on respite from a hospital stay in April, and immediately settled so well that she has stayed long-term. At West Bank Mum is kept safe, her nutritional needs are met and her care is tailored to her needs. At West Bank the residents are treated as adults, able to make their own decisions and choices. There are a number of lounges which enables residents to choose what company and activity they want. Mum likes to be active and there are activities every single day, including weekends. There are regular trips out and Mum has been on a narrow boat trip, to garden centres, tea dances and concerts. Mum has a strong Christian faith. Whenever possible she is taken to church on Sundays, and the service is streamed to the home on days when they don't attend. The manager and staff are very approachable and never too busy to help.

My father has been staying at West Bank for some time now, and I couldn't be more pleased with the level of care and attention he's receiving. The facilities are modern, well-maintained, and thoughtfully designed to meet the needs of residents with dementia. One of the standout aspects of the care home is the dedication and compassion of the staff. They are not only highly trained but also deeply invested in my father's well-being, taking the time to get to know him personally and cater to his individual needs. This has made a tremendous difference in his comfort and quality of life. Daily activities are varied and engaging, helping to keep the residents both mentally and physically active. Whether it's music therapy, art, or group games, there's always something going on to keep my dad entertained and stimulated, which we truly appreciate. The cleanliness of the home is also worth mentioning-it is impeccable.

Mum was accepted at extremely short notice in December 2022 following a sudden decline in health. We were extremely impressed by the way the home manager allowed us to visit the home. No appointment required, which was very different from other homes and we felt that this just went to show that the home had nothing to hide and that you could see what went on, on a typical day. The staff have been nothing but caring and helpful. We have seen a dramatic improvement in Mum's physical and mental health as she is no longer afraid of being alone or falling. There are daily activities if residents want to get involved. I would highly recommend West Bank, we have nothing but praise for everyone who works there.

Mum was in West Bank for five months. It was the safest, most caring and supportive place for her to be at the end of her life. We have nothing but praise fo the staff and everyone goes above and beyond to encourage residents to engage in a wide range of activities from sing-a-long to garden centre trips to tea parties.