West Bank Residential Home

Walford Road, Ross-on-Wye HR9 5PQ
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9.9 54 Reviews
  • West Bank Residential Home, Ross-on-Wye
Tucked just outside the historic town of Ross-on-Wye, West Bank is a beautifully preserved Victorian home offering residential care, respite stays, day care, and dedicated dementia support.

In 2024, West Bank was named one of Carehome.co.uk’s Top 20 Care Homes in the West Midlands – a reflection of the warm, welcoming environment and the dedication of the team that gives the home its family feel.

Life at West Bank is relaxed and homely. All bedrooms include en-suite facilities, and the house is surrounded by mature trees, vibrant gardens, and a well-used patio space where residents can enjoy time outdoors. Additional features include a sensory garden with a water feature, a thriving vegetable patch that residents help to maintain, and a peaceful summer house for moments of quiet.

A full and varied activity programme runs seven days a week, led by a dedicated team focused on creating meaningful moments. Sessions include flower arranging, themed afternoons, baking, quizzes, and crafts – all designed to bring joy and purpose to everyday life.

Mealtimes are a much-loved part of the day. Nutritious, home-style meals are freshly prepared by skilled cooks, with menus that balance comfort and nutrition – often including homemade soup and freshly baked cakes.

To find out more or to arrange a visit to West Bank Residential Home, please get in touch.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450
  • Self-Funded Residential Dementia Care: from £1450
  • RESPITE Self-Funded Residential Care: from £1450
  • RESPITE Self-Funded Residential Dementia Care: from £1450

Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.

These prices are only a guideline, please contact West Bank Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Judith Powell (Manager)

Local Authority / Social Services

Admission Criteria

  • Private/Funded
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2022
  • Number of floors: 3

Room Information

  • Single Rooms (36)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (36)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • No restrictions

Parking

  • Car park at front of building.

West Bank Residential Home Reviews (54)

Total of 54, showing 1-20
9.9

West Bank Residential Home has a Review Score of 9.9 (9.881) out of 10, based on 19 reviews in the last 2 years. Over all time West Bank Residential Home has 54 reviews.

Overall Experience

  • 46
  • 8
  • 0
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  • 0

Date Published

54
5
15
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35

Review from Clifford H (Son of Resident) published on 12 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been in Westbank, he get's 100% first class service, from wonderful staff. There is so many events for him to take part in. I would highly recommend Westbank and have to all my friends, well done all of you at Westbank.

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Review from Emma H (Granddaughter of Resident) published on 10 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Glad to see nanny happy, all carers and staff are friendly, polite and nanny loves being there.

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Review from Bill R (Husband of Resident) published on 10 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Never an easy decision choosing the right care home. So, what a relief it was that I had done so in choosing West Bank. The help and advice we were given at our initial visit convinced me and my family we had made the right choice. West Bank is a happy home- residents and staff. The wide range of activities
provided is amazing- including a VE Day party! My grateful thanks to all the staff for being so kind to me and my wife. Thank you.

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Review from Maz H (Daughter of Resident) published on 10 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come to see my mum every week, I must say all carers and all other staff very friendly, polite and helpful, now mum is settled she is happy which is lovely to see. Thank you all for the smashing care you give mum.

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Review from Gemma D (Stepdaughter of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been a registered nurse for fifteen years and previously working in many care/nursing homes - I can say I have never seen more dedicated and caring staff than there are at West Bank. Staff continuously go above and beyond to make the home warm and inviting. Residents have access to many activities
and all seem happy and settled. The home is clean and welcoming. All staff are friendly and exceptionally caring and professional.

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Review from Jonathan C (Son of Resident) published on 6 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has improved so much since being in West Bank Residential Care Home for four weeks' respite. The activities really helped her dementia which resulted in giving her confidence in life. Can't thank the staff enough for all their help, care and comfort for Mother, any time of day or night.

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Review from Sarah E (Wife of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has had respite three days a week and now is a full resident. He loves it there - great staff, great activities and an all-around happy and well-cared-for experience.

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Review from J G (Wife of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first time I went into the home, I realised my husband was in the right place. He was always treated with respect despite being rather awkward at times and he got attached to many of the staff. During his last week, nothing could have been done in a better and caring way. All the family are
truly grateful to all concerned.

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Review from Sandy N (Daughter of Resident) published on 26 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had been at West Bank Residential for roughly 2 years before he passed away. I cannot fault the professionalism of the staff, they were kind, considerate, caring, respectful to both my father and our family. They were always willing to help with any questions or problems we had. West Bank
was a home away from home for Dad and all staff were classed as family. Cleanliness of the home was spotless, there was always someone cleaning, even with an extendable feather duster. The activities were fantastic with something going on for all, from relaxation, music, fitness/sport, wellbeing, craft, religion. I would highly recommend West Bank to anyone looking to use for either respite or full time care. Thank you.

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Review from Jenny H (Daughter of Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are so dedicated, loving and kind. The activities on offer at West Bank are second to none (absolutely amazing). The home is very comfortable and just feels like one big family. Food is very good. Residents can walk around freely, go outside in the garden when they want to which I think is so
important!
My dad was resident at West Bank until he passed away 26th November 2024 and I wouldn't have wanted him to be anywhere else.

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Review from Jane H (Daughter of Resident) published on 6 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Bank has been amazing for Mum and myself! She was admitted on respite from a hospital stay in April, and immediately settled so well that she has stayed long-term. At West Bank Mum is kept safe, her nutritional needs are met and her care is tailored to her needs. At West Bank the residents are
treated as adults, able to make their own decisions and choices. There are a number of lounges which enables residents to choose what company and activity they want. Mum likes to be active and there are activities every single day, including weekends. There are regular trips out and Mum has been on a narrow boat trip, to garden centres, tea dances and concerts. Mum has a strong Christian faith. Whenever possible she is taken to church on Sundays, and the service is streamed to the home on days when they don't attend. The manager and staff are very approachable and never too busy to help.

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Review from Roy H (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been staying at West Bank for some time now, and I couldn't be more pleased with the level of care and attention he's receiving. The facilities are modern, well-maintained, and thoughtfully designed to meet the needs of residents with dementia. One of the standout aspects of the care home
is the dedication and compassion of the staff. They are not only highly trained but also deeply invested in my father's well-being, taking the time to get to know him personally and cater to his individual needs. This has made a tremendous difference in his comfort and quality of life. Daily activities are varied and engaging, helping to keep the residents both mentally and physically active. Whether it's music therapy, art, or group games, there's always something going on to keep my dad entertained and stimulated, which we truly appreciate. The cleanliness of the home is also worth mentioning-it is impeccable.

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Review from Sue S (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was accepted at extremely short notice in December 2022 following a sudden decline in health. We were extremely impressed by the way the home manager allowed us to visit the home. No appointment required, which was very different from other homes and we felt that this just went to show that the
home had nothing to hide and that you could see what went on, on a typical day. The staff have been nothing but caring and helpful. We have seen a dramatic improvement in Mum's physical and mental health as she is no longer afraid of being alone or falling. There are daily activities if residents want to get involved. I would highly recommend West Bank, we have nothing but praise for everyone who works there.

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Review from S D (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was in West Bank for five months. It was the safest, most caring and supportive place for her to be at the end of her life. We have nothing but praise fo the staff and everyone goes above and beyond to encourage residents to engage in a wide range of activities from sing-a-long to garden centre
trips to tea parties.

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Review from Brian J (Husband of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has just completed her first year in full-time residential care. She is content and happy and smiles a lot (staff and carers have commented on her demeanour). The stress was removed from her life and (at 83 this month) looks younger and her social confidence has returned. I am also greeted with
a welcome whenever I visit, giving me the reassurance that my visits make a valid contribution to her wellbeing, when a dental crisis arose earlier this year, West Bank's immediate response resulted in the issue being resolved with new dentures within three weeks. She could not be in safer hands.

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Review from A D (Daughter of Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

West Bank has a lovely homely feel to it.
The staff are always cheerful, supportive and very caring. They go above and beyond to help my Mum, who is often confused and disorientated, demonstrating love and professionalism to reassure her and calm the situation coupled with a nice sense of humour. Thank
you West Bank we very much appreciate all that you do. You are amazing.

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Review from Jill D (Daughter-in-law of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

West Bank has completely changed my idea of residential care. I was apprehensive for my mother-in-law to move into a home initially, but the transfer was very smooth. All of the staff are so friendly and caring. They treat my mother-in-law with such kindness and respect, regularly popping into her room
for a chat. The weekly activities are varied and very well organised, there is always something fun to do! The food is lovely and well-presented. Tea and a selection of cakes are served every afternoon. The rooms are comfortable and well equipped and we were able to take her own recliner chair etc to make it feel like home. I can honestly say I look forward to going there.
The staff are fast becoming friends and we are so grateful to them for the excellent care they provide. I would not hesitate to recommend West Bank to my friends and family. Thank you so much West Bank, we would never have navigated this very difficult time without you all.

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Review from L H (Son of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in West Bank since February 2023. I have seen a big change in my dad as the staff are amazing and all look after him as if he was one of their own. The weekly activities are fantastic and the food is excellent.

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Review from Jess S (Daughter-in-law of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum-in-law has been a resident at West Bank for 10 months and I cannot fault the excellent care that she has received at all times. Staff really do go above and beyond for all of their residents whether it is Management, Care, Activity, Kitchen, Cleaning or Maintenance staff. The health care she
has received has been second to none. West Bank also really does feel like a home. I have only seen residents treated with great kindness and respect. Residents are very much made to feel part of a community with a busy programme of excellent activities, entertainment and trips out. The building and gardens are immaculate and beautifully kept and I love how West Bank embraces celebrations for its residents such as Christmas, The Coronation and national sporting events. West Bank is a benchmark for how all residential homes should be. Thank you to all the fabulous staff.

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Review from Louise C (Daughter of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to West Bank for respite after he was let down by his home care. He was adamant that he wanted to return home. Having experienced the excellent staff, care, activities and facilities for a couple of months he has realised his quality of life is much better at West Bank. There is a lovely family
atmosphere which extends to us as a family as well as to Dad. Each time I visit Dad is much brighter and I can leave him with peace of mind.

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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for West Bank Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.881 for West Bank Residential Home is calculated as follows: ( (201 Excellents x 5) + (25 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 227 Ratings = 4.881

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for West Bank Residential Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (3)

Meet the Team (1)

Judy

Judy Powell

Job Title: Registered Manager

Joined: 1994

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.


She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.

Frequently Asked Questions about West Bank Residential Home

What types of Care is West Bank Residential Home registered for?

Older Person Care, Dementia, Eating Disorders, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does West Bank Residential Home have?

There are 36 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at West Bank Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is West Bank Residential Home to the centre of Ross-on-Wye?

0.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Bank Residential Home to verify any information. View our terms and conditions. West Bank Residential Home has an Enhanced Service - more info.