
West Bank was a home away from home for Dad and all staff were classed as family.Sandy N(Daughter of Resident/Service User)

The activities really helped her dementia which resulted in giving her confidence in life.Jonathan C(Son of Resident/Service User)

Whether it's music therapy, art, or group games, there's always something going onRoy H(Son of Resident/Service User)

West Bank was a home away from home for Dad and all staff were classed as family.Sandy N(Daughter of Resident/Service User)

The activities really helped her dementia which resulted in giving her confidence in life.Jonathan C(Son of Resident/Service User)

Whether it's music therapy, art, or group games, there's always something going onRoy H(Son of Resident/Service User)

Tucked just outside the historic town of Ross-on-Wye, West Bank is a beautifully preserved Victorian home offering residential care, respite stays, day care, and dedicated dementia support.
In 2024, West Bank was named one of Carehome.co.uk’s Top 20 Care Homes in the West Midlands – a reflection of the warm, welcoming environment and the dedication of the team that gives the home its family feel.
Life at West Bank is relaxed and...
Care Provided by West Bank Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Are self funding fee includes everything apart from the hair dresser chiropody and toiletries.
The price(s) shown are provided by the care home. Contact West Bank Residential Home for full pricing details and T&Cs.
Contact West Bank Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Buckland Care Ltd
- Private Owned
Person in charge
- Judith Powell (Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2022
- Number of floors: 3
Room Information
- Single Rooms (36)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (36)
- Couples/Companion Rooms with ensuite Wet Room (2)
Visiting
- No restrictions
Parking
- Car park at front of building.
West Bank Residential Home Reviews (59)
West Bank Residential Home has a Review Score of 9.8 (9.849) out of 10, based on 20 reviews in the last 2 years.
Over all time West Bank Residential Home has 59 reviews.
West Bank is a cheerfully run home the staff are always helpful & kind which I find to be most important to the welfare of my sister. The Home is very clean (no smells) my sister seems settled & happy.
When I first visited this home almost 2 years ago, before my wife went in, I had doubts. I only stepped into the entrance lobby, and it was chaos. A later visit by my daughter included a guided tour, and my daughter assured me it was OK. It was. My wife settled in far better than we had anticipated and has been there almost 2 years, come August 2026.
West Bank is situated in Ross on Wye, a historical town of glorious Herefordshire countryside. The Victorian/Edward house is well kept and inviting from the outside and equally welcoming and friendly inside. It is warm, clean and with a lively bustle, and small enough to have a real feel of "home". Most importantly the staff knew my mother well and respected her individuality. They understood her age and ailments, treated her with genuine affection and allowed her to 'live in the moment' and made her life as happy and fun filled as possible with many and varied activities. We consider ourselves very fortunate that mum has spent her last months in such a caring and happy place.
My mum has been looked after very well since arriving Nov 25. The staff are amazing and nothing is too much trouble. Such a welcoming atmosphere throughout!
The facilities are wonderful with care and support tailored to the residents needs. Their privacy and dignity is taken very seriously, the management day to day is very impressive - everyone works together in whichever direction to make it a happy home. Mum loves the activities music in particular, even I have danced gently around the sitting room with her. Thank you all so much for your love and care of our mum.
Since my father has been in Westbank, he get's 100% first class service, from wonderful staff. There is so many events for him to take part in. I would highly recommend Westbank and have to all my friends, well done all of you at Westbank.
I come to see my mum every week, I must say all carers and all other staff very friendly, polite and helpful, now mum is settled she is happy which is lovely to see. Thank you all for the smashing care you give mum.
Never an easy decision choosing the right care home. So, what a relief it was that I had done so in choosing West Bank. The help and advice we were given at our initial visit convinced me and my family we had made the right choice. West Bank is a happy home- residents and staff. The wide range of activities provided is amazing- including a VE Day party! My grateful thanks to all the staff for being so kind to me and my wife. Thank you.
Glad to see nanny happy, all carers and staff are friendly, polite and nanny loves being there.
Having been a registered nurse for fifteen years and previously working in many care/nursing homes - I can say I have never seen more dedicated and caring staff than there are at West Bank. Staff continuously go above and beyond to make the home warm and inviting. Residents have access to many activities and all seem happy and settled. The home is clean and welcoming. All staff are friendly and exceptionally caring and professional.
Our mother has improved so much since being in West Bank Residential Care Home for four weeks' respite. The activities really helped her dementia which resulted in giving her confidence in life. Can't thank the staff enough for all their help, care and comfort for Mother, any time of day or night.
My husband has had respite three days a week and now is a full resident. He loves it there - great staff, great activities and an all-around happy and well-cared-for experience.
From the first time I went into the home, I realised my husband was in the right place. He was always treated with respect despite being rather awkward at times and he got attached to many of the staff. During his last week, nothing could have been done in a better and caring way. All the family are truly grateful to all concerned.
My father had been at West Bank Residential for roughly 2 years before he passed away. I cannot fault the professionalism of the staff, they were kind, considerate, caring, respectful to both my father and our family. They were always willing to help with any questions or problems we had. West Bank was a home away from home for Dad and all staff were classed as family. Cleanliness of the home was spotless, there was always someone cleaning, even with an extendable feather duster. The activities were fantastic with something going on for all, from relaxation, music, fitness/sport, wellbeing, craft, religion. I would highly recommend West Bank to anyone looking to use for either respite or full time care. Thank you.
My dad was resident at West Bank until he passed away 26th November 2024 and I wouldn't have wanted him to be anywhere else.
West Bank has been amazing for Mum and myself! She was admitted on respite from a hospital stay in April, and immediately settled so well that she has stayed long-term. At West Bank Mum is kept safe, her nutritional needs are met and her care is tailored to her needs. At West Bank the residents are treated as adults, able to make their own decisions and choices. There are a number of lounges which enables residents to choose what company and activity they want. Mum likes to be active and there are activities every single day, including weekends. There are regular trips out and Mum has been on a narrow boat trip, to garden centres, tea dances and concerts. Mum has a strong Christian faith. Whenever possible she is taken to church on Sundays, and the service is streamed to the home on days when they don't attend. The manager and staff are very approachable and never too busy to help.
My father has been staying at West Bank for some time now, and I couldn't be more pleased with the level of care and attention he's receiving. The facilities are modern, well-maintained, and thoughtfully designed to meet the needs of residents with dementia. One of the standout aspects of the care home is the dedication and compassion of the staff. They are not only highly trained but also deeply invested in my father's well-being, taking the time to get to know him personally and cater to his individual needs. This has made a tremendous difference in his comfort and quality of life. Daily activities are varied and engaging, helping to keep the residents both mentally and physically active. Whether it's music therapy, art, or group games, there's always something going on to keep my dad entertained and stimulated, which we truly appreciate. The cleanliness of the home is also worth mentioning-it is impeccable.
Mum was accepted at extremely short notice in December 2022 following a sudden decline in health. We were extremely impressed by the way the home manager allowed us to visit the home. No appointment required, which was very different from other homes and we felt that this just went to show that the home had nothing to hide and that you could see what went on, on a typical day. The staff have been nothing but caring and helpful. We have seen a dramatic improvement in Mum's physical and mental health as she is no longer afraid of being alone or falling. There are daily activities if residents want to get involved. I would highly recommend West Bank, we have nothing but praise for everyone who works there.
Mum was in West Bank for five months. It was the safest, most caring and supportive place for her to be at the end of her life. We have nothing but praise fo the staff and everyone goes above and beyond to encourage residents to engage in a wide range of activities from sing-a-long to garden centre trips to tea parties.
My wife has just completed her first year in full-time residential care. She is content and happy and smiles a lot (staff and carers have commented on her demeanour). The stress was removed from her life and (at 83 this month) looks younger and her social confidence has returned. I am also greeted with a welcome whenever I visit, giving me the reassurance that my visits make a valid contribution to her wellbeing, when a dental crisis arose earlier this year, West Bank's immediate response resulted in the issue being resolved with new dentures within three weeks. She could not be in safer hands.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 August 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 28 Apr 2026
This spring edition captures everything from Buckland in Bloom and Easter celebrations to special birthdays, animal visits, creative activities, community connections and industry awards. Inside, you’ll find residents planting flowers,...
- 08 Apr 2026
West Bank Residential Home has marked the start of spring with the launch of its much-loved Buckland in Bloom project, bringing residents, families and team members together for a day...
- 10 Mar 2026
Residents at Westbank Care Home enjoyed a joyful start to World Book Day as they welcomed a lively group of visitors from St Joseph’s RC Primary School and Nursery. The...
There are no upcoming events for West Bank Residential Home.
Awards / Recognitions (4)
- 30 Jan 2026Recipient: Buckland Care Ltd
- 31 Jan 2025Recipient: Buckland Care Ltd
- 31 Jan 2024Recipient: West Bank Residential Home
Accreditations
There are no accreditations posted yet for West Bank Residential Home.
Meet the Team (1)

Judy started working at West Bank in 1994, and became the Registered Manager in 2006.
She has four children and four grandchildren, aged between 5 and 15 and spends most of her spare time enjoying their company! She is also fond of swimming and gardening.
Frequently Asked Questions about West Bank Residential Home
What types of Care is West Bank Residential Home registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does West Bank Residential Home have?
There are 36 Single Rooms and 3 Couples/Companion Rooms.
What are the Facilities & Services at West Bank Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is West Bank Residential Home to the centre of Ross-on-Wye?
0.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact West Bank Residential Home to verify any information. View our terms and conditions. West Bank Residential Home has an Enhanced Service -more info.