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Whitchurch House

Whitchurch, Ross-on-Wye, Herefordshire HR9 6BZ
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The care and consideration given to my father during his stay at Whitchurch House was exceptionalR P(Son of Resident/Service User)
Whitchurch House, Ross-on-Wye
The staff were super and provided mum with exceptional care and considerationStella T(Daughter of Resident/Service User)
Whitchurch House, Ross-on-Wye
The care and company my sister received made her life so much more bearableJ A(Sister of Resident/Service User)
Whitchurch House, Ross-on-Wye

Whitchurch House is a beautiful, calm and comfortable caring environment in which to happily enjoy an active life - a place to call home. It is very different from a lot of care homes and is best visited to fully appreciate why.

Set within its own quiet and well maintained gardens, conveniently situated near Ross-on-Wye and Monmouth. The gardens feature a variety of patio areas in which to relax and enjoy...  

Care Provided by Whitchurch House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£995 - £1,450£1,025 - £1,500

We take self funding and funded residents, funded accommodation will require a top up to our normal room rate, please enquire.

Contact Whitchurch House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Whitchurch Care Ltd
  • Private Owned

Person in charge

  • Loretta Whittingham(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with ensuite Wet Room (3)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • You are free to visit at any time, but please be mindful of meal times.

Parking

  • Free parking is provided to visitors.

Whitchurch House Reviews (44)

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9.5

Whitchurch House has a Review Score of 9.5 (9.515) out of 10, based on 9 reviews in the last 2 years. Over all time Whitchurch House has 44 reviews.

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Review from Heather H (Daughter of Resident) published on 20 June 2026 Submitted via Website
Overall Experience
I can't praise Whitchurch House highly enough. Dad spent the last 18 months of his long life there, and the care and service was exemplary. Friendly, warm, safe and respectful of the residents. It was important to Dad that his privacy was respected and they really understood that, while still making him feel important and a part of things.

One of the really notable things about Whitchurch House is that so many the staff have been there for so long. I think that speaks volumes about the culture, and the resulting smooth running is apparent. I would never have imagined I could feel so comfortable with a residential setting for Dad, but the dream came true.

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Review from Ian G (Nephew of Resident) published on 19 February 2026 Submitted via Website
Overall Experience
Whitchurch House is a lovely place to live for my aunt. Her bedroom is just about the right size for her belongings and she has a lovely view out towards the Wye Valley from her window.
The activities room and dining area are very modern and roomy and there are also smaller private meeting rooms.
All the staff are very friendly and helpful and always greet visitors with a smile and a cup of tea!
My aunt informs me that their is a wide selection of food on the menu, it is very good and the portions are generous. She also informs me that there are plenty of activities, both mental and physical, taking place each day and throughout the week. She enjoys a good quiz.
Visiting services like chiropody and hairdessing are all organised by the management team and they will also organise sight and hearing tests at the house.
I often phone the management team and I have never had any trouble getting through to speak to someone.

My aunt is very pleased that she moved to Whitchurch House.

Reply from Ram Mahendran, Director at Whitchurch House
Thank you very much for your kind review Ian which means a lot to staff and management.
Kind regards

Ram

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Review from Mary H (Resident / Service User) published on 30 October 2025 Submitted via Postal Card
Overall Experience

I have been here 5 months and have found the carers always very helpful caring and good natured without exception, even through it must be at times very tiring. The food is adequate and good and you never feel hungry in between meals. We get a cup of tea with a biscuit/cake morning and afternoon. Alternatives are provided if there is something you do not like, in my case mushrooms and chocolate. Entertainments are provided each day which help to break up an otherwise long day, usually in the afternoon some of us do nod off (after lunch). We also have a quiz which I like and bingo. the overall picture is a pleasant one and helps you forget (sometimes) your aches and pains.

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Review from G W (Son of Resident) published on 15 October 2025 Submitted via Postal Card
Overall Experience

Mum was really well cared for during August as is always the case. Contact from the home was good and I was informed of any additional requirements that mum had. It's a real friendly family atmosphere at the home and I have got to know several of the other residents who let me know if mum's been behaving herself between my weekly visits. The staff without exception are very caring and always welcoming whenever I visit. Mum really enjoys living at Whitchurch House.

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Review from F S (Daughter of Resident) published on 29 September 2025 Submitted via Website
Overall Experience

My mother moved into Whitchurch House in December 2024 at the age of 96. She had previously spent two periods of respite care here, so she was familiar with the home. Having visited several residential homes in the area, Whitchurch House was always the one that stood out for me. It's not too large, it is very open, light and airy. There is a certain informality about the place that appeals to me. I am a frequent visitor, can turn up at any time and the staff are always pleasant and friendly. I love the way Milo, the big black cat saunters around the place as if he owns it, sometimes sprawling across a sunny windowsill or lounging on one of the chairs. I also like the fact that most of the staff are employed locally, many of whom have been there for several years. I don't think we could have found a better place for my mother.

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Review from P H (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card
Overall Experience

The level of care is high with the day staff who attend to all my mothers needs. One issue I have is night staff don't seem to pay attention on handover to my mothers failing eyesight and also sometimes do not put her hearing aids in correctly (in the wrong ears). Morning are rushed for her and with her being 95 years old and hardly any eyesight mum feels night staff don't pay any attention and understand her needs.

Reply from Ram Mahendran, Director at Whitchurch House

Thank you for your comments which we have discussed with you. In addition to a full-time activities coordinator, we typically bring in 3 external entertainers every week. We deploy high staffing ratios for the number of residents we have based on an assessment of needs. Recently, we have commenced some of the day care shifts earlier to help the night staff. Best regards Whitchurch House

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Review from Elizabeth M (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card
Overall Experience
I am very pleased with the care that mum is receiving at Whitchurch House. The staff are caring and attentive towards her. They communicate well with all of the family and are aware of mum's wants and needs. We are always made to feel welcome.
The facilities and grounds are neat and well kept.

We are happy for Mum to be there and think that she is happy too.

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Review from Ceri W (Daughter of Resident) published on 15 September 2025 Submitted via Website
Overall Experience

Mum has now settled in really well to Whitchurch House. The staff are kind and caring and pay real attention to ensuring residents have excellent care and support. The team actively plan a range of activities including visits from external parties to ensure all residents have stimulating experiences and opportunities to move, think creatively and engage in events. My Mum's health and wellbeing have noticeably improved since moving to this lovely care home.

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Review from Jane A (Daughter of Resident) published on 5 September 2025 Submitted via Website
Overall Experience
The staff are always cheerful and friendly. They have a great rapport with all the residents and have time to sit and chat with them. There is entertainment every afternoon which is designed to meet the needs of the residents at the time. In addition they often hold parties and events for residents and their families.
Dad is allowed to have a beer and to go to bed when it suits him. He is very fond of all the staff.
Whenever I visit I am made to feel welcome and can go at any time.
The staff communicate regularly with me if there are any problems I should know about or if dad just wants to talk to me.

He was not happy in his previous residential home, but since moving to Whitchurch House he has been settled and happy. I cannot praise Whitchurch House enough.

Reply from Ram Mahendran, Director at Whitchurch House

Thank you very much for your kind comments. Whitchurch House

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Review from Anna M (Daughter of Resident) published on 28 June 2024 Submitted via Website
Overall Experience

We are all so pleased with the care that Dad is receiving and most important of all he is very happy at Whitchurch House. The staff are wonderful, there are lots of activities and they are so friendly and kind. It is such a relief to know that he is so well cared for and enjoying life. Thank you to everyone at Whitchurch House.

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Review from Helen D (Daughter of Resident) published on 29 April 2024 Submitted via Website
Overall Experience

My mother is being cared for at Whitchurch House and has been there since Sept 2023. My experience with the staff from the very start of the process was one of utmost professionalism and efficiency. The assessment process was smooth and with respect for our situation at the time. My mother is very happy there and all the staff are extremely kind and helpful - nothing is too much trouble and everything is done willingly and cheerfully. This is reflected in the tangible reassuring feeling I get when I visit, 3 or 4 times a week. The food is of a very high standard and the entertainment and social activities are amazing. Every effort is made to ensure that residents have a happy time. I would recommend Whitchurch House to anyone looking for residential care.

Reply from Keith Brown, Proprietor at Whitchurch House

Thank you for your kind review, it is a testament to the quality of care and compassion of our entire team.

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Review from M K (Son of Resident) published on 24 November 2023 Submitted via Website
Overall Experience

“Our mother has been a Whitchurch House resident since February 2022 and we have nothing but praise for the Home which met her needs at a time when she was more independent. The staff are very caring as well as being highly professional, and respectful of residents. There is an activities and entertainment programme run by someone specifically employed to occupy, interest and amuse residents in an upbeat way. The building itself is pleasant with well-decorated bedrooms and communal areas, including a light and airy conservatory where many people spend the day. On a practical level, the food is wholesome and the Home has a good relationship with a local doctor who visits regularly. The house is in rural surroundings, with a beautiful church, some tourist attractions, and riverside walks.

Mom has been incredibly happy at Whitchurch, which has been a blessing in her 90’s and has given our family a lot of joy and ease of mind to witness.

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Review from Susan H (Daughter of Resident) published on 8 November 2023 Submitted via Website
Overall Experience
During the last two years, my mother was looked after very well by the staff and carers at Whitchurch House who always had her best interests at heart. She loved the varied activities from craft work to visiting musicians and celebrating special days throughout the year. The family were always made very welcome and Mum enjoyed trips out with other residents.
Whitchurch House is situated in a beautiful part of the country on a river with walks nearby along the river. Mum enjoyed sitting out in the lovely gardens of Whitchurch and planting her own sunflowers along with other residents.

We feel very lucky that we chose Whitchurch House for Mum.

Reply from Keith Brown, Proprietor at Whitchurch House

Thank you for such a kind review, it was a privilege looking after your mother. When we look through our Facebook pages, it is a testament that your Mum always enjoyed all the activities and the company of others, she is missed by all the residents and staff.

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Review from M M (Friend of Resident) published on 30 October 2023 Submitted via Website
Overall Experience

Whitchurch House is a lovely place to visit. Everyone is so friendly and happy, the staff are always very obliging and nothing is too much trouble for them. The activities are wonderful and they really make a huge effort for all the residents. My friend thoroughly enjoys living there and the care she receives has made a substantial difference to her life. It's comforting to know there are homes around like Whitchurch House.

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Review from Allan W (Son of Resident) published on 16 October 2023 Submitted via Website
Overall Experience

I would like to thank all the staff and management at Whitchurch House for the fantastic job they all did during the 16 months my mother was a resident at the home. During her stay, my mother often told me that we could not have found a better place for her care, nor nicer and more considerate staff. She was treated with compassion and warmth from day one and repeatedly told me she was very happy at the home. The care she received made a huge difference to her well-being. She retained her independence, where that was what she wanted and she was included in the community within the home whenever that suited her too. Nothing was too much trouble for the staff, who were kind, personable, professional and supportive not only to my mother but also to other members of the family when visiting. The team did a great job and I have no hesitation in thoroughly recommending the home and its staff. Neither I nor my mother could fault it.

Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your kind review, it was our privilege caring for your mother, and I have forwarded your sentiments to all our staff.
I know your mother did not take part in the activities, so we understand why it was not rated.

Thank you, The Management Team.

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Review from C V (Friend of Resident) published on 4 October 2023 Submitted via Website
Overall Experience

I visited Whitchurch House to see a family friend and neighbour. I would like to say what a wonderful caring home it is, my friend’s life has been totally transformed with the company of others and the help they receive from the friendly staff.

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Review from James M (Grandson of Resident) published on 14 September 2023 Submitted via Website
Overall Experience

My relative is thriving at Whitchurch House, the staff’s dedication to caring is a testament to the quality and care provided. The activities are many and varied and credit to the activity coordinator. We are very grateful for the wonderful care and company that she receives. It has changed her life for the better.

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Review from Lee R (Friend of Resident) published on 22 August 2023 Submitted via Website
Overall Experience

I would like to thank all the staff and management at Whitchurch House for caring for our family friend. It has transformed her life, she loves all the entertainment and activities. We haven't seen her this happy for a long time. Thank you.

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Review from J H (Friend of Resident) published on 18 April 2023 Submitted via Website
Overall Experience

Whitchurch House has made a huge difference in my friend's life. She is well looked after by the wonderful staff and enjoys the activities and entertainment each week. Her life was very lonely before and she struggled on her own, she now has new friends and something to do each day which keeps her simulated and very happy. Thank you all.

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Review from Laura S (Niece of Resident) published on 9 April 2023 Submitted via Website
Overall Experience

Our Auntie is very happy at Whitchurch House, the staff are lovely and nothing is too much trouble. It has transformed her life, she has new friends and enjoys all the activities and entertainment. She is well cared for and in the right place. I thoroughly recommend this home to anyone.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

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Upcoming Events

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Awards / Recognitions (1)

  • 31 Jan 2024Recipient: Whitchurch House

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Frequently Asked Questions about Whitchurch House

What types of Care is Whitchurch House registered for?

Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitchurch House have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whitchurch House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Whitchurch House to the centre of Ross-on-Wye?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitchurch House to verify any information. View our terms and conditions. Whitchurch House has an Enhanced Service -more info.