Whitchurch House, Ross-on-Wye, Herefordshire
Whitchurch House, Ross-on-Wye, Herefordshire
Whitchurch House, Ross-on-Wye, Herefordshire

Whitchurch House is a beautiful, calm and comfortable caring environment in which to happily enjoy an active life - a place to call home. It is very different from a lot of care homes and is best visited to fully appreciate why.

Set within its own quiet and well maintained gardens, conveniently situated near Ross-on-Wye and Monmouth. The gardens feature a variety of patio areas in which to relax and enjoy the peaceful surroundings, scenery and wild life for which the area is so well known.

They encourage an active and fulfilling lifestyle and every person is treated as an individual. The full time activities co-ordinator arranges a varied programme of activities. Key Care Workers provide care support on a more personal basis to help with daily life. Their four lounge and relaxation areas offer choice and provide meeting places for guests, or perhaps to enjoy a book, watch television, use the Internet, listen to music, have a quiet moment or participate in a variety of organised activities. Whitchurch House offer a variety of room styles and sizes for single occupancy and larger double rooms for couples or those that wish to bring their own furniture. Some of the ground floor rooms have private patio and garden areas. All rooms are individually decorated with the majority having en-suite facilities. Each is well furnished and equipped with a 24 hour call bell system, smoke detectors, flat screen TV and Internet access. They accept private and funded residents (from all local authorities nationally).

Guests are more than welcome to view the facilities to fully appreciate why Whitchurch House is so special.

Owner: K A Brown

Person in charge: Loretta Whittingham (Manager)

Local Authority / Social Services: Herefordshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Hearing Impairment & Deafness • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 29

Shared Rooms: 0

Rooms with ensuite WC: 26

Facilities & Services: Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Whitchurch House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 01 Jan 2018

Please inquire regarding our current bed vacancies, we take private and funded placements.

Reviews

8.8 Whitchurch House has a Review Score of 8.8 (8.841)

The Review Score of 8.8 (maximum of 10) for Whitchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Whitchurch House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.824 for Whitchurch House is calculated as follows: ( (89 Excellents x 5) + (19 Goods x 4) ) ÷ 108 Ratings = 4.824

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.017 Points relating to the number of positive Reviews for Whitchurch House is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 3 Reviews ÷ 5.8 Target = 0.517

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Whitchurch House?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Whitchurch House

  • Daughter of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Resident / Service User
    1
  • more

I regularly visited my sister at Whitchurch House and was always made very welcome from all the staff and managers in this lovely home.
The care and company my sister received made her life so much more bearable. She was very well looked after and nothing was too much trouble for the staff. I have visited many other homes in Herefordshire and Monmouthshire and Whitchurch House really stands out. The whole atmosphere is relaxed, friendly and comfortable. I would highly recommend Whitchurch House.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

From our first visit through to my mother-in-law's return from respite care, the team at Whitchurch House were friendly, professional and very caring.
We would be very happy to recommend Whitchurch House to any family faced with the same dilemma "to find a good care home to suit our mother in a caring environment" - thank you.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

I have been visiting my friend at Whitchurch House for some years now. In that time her quality of life had improved dramatically with the help from the wonderful staff and managers. I have visited other homes in the past, but none compare withWhitchurch House. It really does have a homely feel with lots going on to keep the residents entertained and included. All the staff are very friendly and make everyone very welcome. If I ever needed a care home it would be this one.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I recently stayed at Whitchurch house to convalesce. The staff were wonderful and the level of care and support made my stay very comfortable. The home was very well run spotless and beautifully furnished. I would recommend this home to anyone.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent the last year of his life at Whitchurch House. It is a very professionally run care home. The management and owners are excellent. The staff ae all fantastic. there is very little turnover in staff and they go out of their way to spend time talking and listening to the residents. It has a real homely atmosphere. My father was able to make special requests as to what he would like for breakfast or dinner and these were alway accommodated. My father felt loved and respected whilst living there and thoroughly enjoyed the 12 months he spent at Whitchurch House. I would definitely recommend it to others.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

My mother spent the last 14 months of her life here. The home provided her with a comfortable, relaxed and safe environment. She had a lovely room with a lovely view over the countryside and was surrounded by her own pictures and furnishings. They have a beautiful conservatory where the residents could all sit and join in various activities which were provided. In the summer there were outside tables and chairs in the garden. The staff were super and provided mum with exceptional care and consideration. The open door policy meant we could visit at any time and we always felt welcomed. It was like visiting mum in her own home. I shall miss going there.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I have been extremely pleased with my mothers stay at Whitchurch House. She suffers from Alzheimer's Disease and went to Whitchurch when she could no longer cope at home. From the moment mum arrived the staff at Whitchurch couldn't have been more considerate and caring. There is a warm friendly atmosphere at the home and no matter when I visited, whether on a weekday or weekend, I was always made welcome and the staff always took time to talk to me despite the difficult times. I will always look back fondly on the time my mum spent at Whitchurch House.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My Aunty is happy, comfortable, well-fed, upbeat and has made numerous good friends amongst the other residents. The staff at Whitchurch are super friendly, efficient and effective at their jobs, and above all they care! My aunt loves the food, and also the ability to be comfortable in her own well appointed room, where she often retires to for peace and quiet and the tv she wants to watch. Compared to living at home, the Whitchurch team have made a huge difference to her spirit and well being. The family couldn't be happier.

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I cannot speak highly enough about Whitchurch House. It scores excellent in every area. The atmosphere is more like a family run hotel than a care home. Being at Whitchurch House has changed my wife's quality of life from 20% to 80%. If ever I need a care home myself, I hope it can be Whitchurch House!

How likely would you be to recommend Whitchurch House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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