Whitchurch House

Whitchurch, Ross-on-Wye HR9 6BZ
Review Us
9.8 41 Reviews
  • Whitchurch House, Ross-on-Wye
Whitchurch House is a beautiful, calm and comfortable caring environment in which to happily enjoy an active life - a place to call home. It is very different from a lot of care homes and is best visited to fully appreciate why.

Set within its own quiet and well maintained gardens, conveniently situated near Ross-on-Wye and Monmouth. The gardens feature a variety of patio areas in which to relax and enjoy the peaceful surroundings, scenery and wild life for which the area is so well known.

They encourage an active and fulfilling lifestyle and every person is treated as an individual. The full time activities co-ordinator arranges a varied programme of activities. Key Care Workers provide care support on a more personal basis to help with daily life. Their four lounge and relaxation areas offer choice and provide meeting places for guests, or perhaps to enjoy a book, watch television, use the Internet, listen to music, have a quiet moment or participate in a variety of organised activities. Whitchurch House offer a variety of room styles and sizes for single occupancy and larger double rooms for couples or those that wish to bring their own furniture. Some of the ground floor rooms have private patio and garden areas. All rooms are individually decorated with the majority having en-suite facilities. Each is well furnished and equipped with a 24 hour call bell system, smoke detectors, flat screen TV and Internet access. They accept private and funded residents (from all local authorities nationally).

Guests are more than welcome to view the facilities to fully appreciate why Whitchurch House is so special.
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Care Provided by Whitchurch House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1450
  • RESPITE Self-Funded Residential Care: £1025 – £1500

We take self funding and funded residents, funded accommodation will require a top up to our normal room rate, please enquire.

These prices are only a guideline, please contact Whitchurch House to find out the exact price for your requirements.

Contact Whitchurch House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitchurch House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Whitchurch Care Ltd

Person in Charge

  • Loretta Whittingham (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • You are free to visit at any time, but please be mindful of meal times.

Parking

  • Free parking is provided to visitors.

Whitchurch House Reviews (41)

9.8

Whitchurch House has a Review Score of 9.8 (9.841) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitchurch House has 41 reviews.

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Total of 41, showing 1-20
Review from G W (Son of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum was really well cared for during August as is always the case. Contact from the home was good and I was informed of any additional requirements that mum had. It's a real friendly family atmosphere at the home and I have got to know several of the other residents who let me know if mum's been behaving
herself between my weekly visits. The staff without exception are very caring and always welcoming whenever I visit. Mum really enjoys living at Whitchurch House.
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Review from F S (Daughter of Resident) published on 29 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved into Whitchurch House in December 2024 at the age of 96. She had previously spent two periods of respite care here, so she was familiar with the home. Having visited several residential homes in the area, Whitchurch House was always the one that stood out for me. It's not too large,
it is very open, light and airy. There is a certain informality about the place that appeals to me. I am a frequent visitor, can turn up at any time and the staff are always pleasant and friendly. I love the way Milo, the big black cat saunters around the place as if he owns it, sometimes sprawling across a sunny windowsill or lounging on one of the chairs. I also like the fact that most of the staff are employed locally, many of whom have been there for several years. I don't think we could have found a better place for my mother.
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Review from P H (Daughter of Resident) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The level of care is high with the day staff who attend to all my mothers needs. One issue I have is night staff don't seem to pay attention on handover to my mothers failing eyesight and also sometimes do not put her hearing aids in correctly (in the wrong ears). Morning are rushed for her and with
her being 95 years old and hardly any eyesight mum feels night staff don't pay any attention and understand her needs.
Reply from Ram Mahendran, Director at Whitchurch House
Thank you for your comments which we have discussed with you. In addition to a full-time activities coordinator, we typically bring in 3 external entertainers every week. We deploy high staffing…read more
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Review from Elizabeth M (Daughter of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am very pleased with the care that mum is receiving at Whitchurch House. The staff are caring and attentive towards her. They communicate well with all of the family and are aware of mum's wants and needs. We are always made to feel welcome.
The facilities and grounds are neat and well kept.
We
are happy for Mum to be there and think that she is happy too.
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Review from Ceri W (Daughter of Resident) published on 15 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has now settled in really well to Whitchurch House. The staff are kind and caring and pay real attention to ensuring residents have excellent care and support. The team actively plan a range of activities including visits from external parties to ensure all residents have stimulating experiences
and opportunities to move, think creatively and engage in events. My Mum's health and wellbeing have noticeably improved since moving to this lovely care home.
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Review from Jane A (Daughter of Resident) published on 5 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always cheerful and friendly. They have a great rapport with all the residents and have time to sit and chat with them. There is entertainment every afternoon which is designed to meet the needs of the residents at the time. In addition they often hold parties and events for residents
and their families.
Dad is allowed to have a beer and to go to bed when it suits him. He is very fond of all the staff.
Whenever I visit I am made to feel welcome and can go at any time.
The staff communicate regularly with me if there are any problems I should know about or if dad just wants to talk to me.
He was not happy in his previous residential home, but since moving to Whitchurch House he has been settled and happy. I cannot praise Whitchurch House enough.
Reply from Ram Mahendran, Director at Whitchurch House
Thank you very much for your kind comments. Whitchurch House
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Review from Anna M (Daughter of Resident) published on 28 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are all so pleased with the care that Dad is receiving and most important of all he is very happy at Whitchurch House. The staff are wonderful, there are lots of activities and they are so friendly and kind. It is such a relief to know that he is so well cared for and enjoying life. Thank you to
everyone at Whitchurch House.
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Review from Helen D (Daughter of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is being cared for at Whitchurch House and has been there since Sept 2023. My experience with the staff from the very start of the process was one of utmost professionalism and efficiency. The assessment process was smooth and with respect for our situation at the time. My mother is very happy
there and all the staff are extremely kind and helpful - nothing is too much trouble and everything is done willingly and cheerfully. This is reflected in the tangible reassuring feeling I get when I visit, 3 or 4 times a week. The food is of a very high standard and the entertainment and social activities are amazing. Every effort is made to ensure that residents have a happy time. I would recommend Whitchurch House to anyone looking for residential care.
Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your kind review, it is a testament to the quality of care and compassion of our entire team.
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Review from M K (Son of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
“Our mother has been a Whitchurch House resident since February 2022 and we have nothing but praise for the Home which met her needs at a time when she was more independent. The staff are very caring as well as being highly professional, and respectful of residents. There is an activities and entertainment
programme run by someone specifically employed to occupy, interest and amuse residents in an upbeat way. The building itself is pleasant with well-decorated bedrooms and communal areas, including a light and airy conservatory where many people spend the day. On a practical level, the food is wholesome and the Home has a good relationship with a local doctor who visits regularly. The house is in rural surroundings, with a beautiful church, some tourist attractions, and riverside walks.


Mom has been incredibly happy at Whitchurch, which has been a blessing in her 90’s and has given our family a lot of joy and ease of mind to witness.

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Review from Susan H (Daughter of Resident) published on 8 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During the last two years, my mother was looked after very well by the staff and carers at Whitchurch House who always had her best interests at heart. She loved the varied activities from craft work to visiting musicians and celebrating special days throughout the year. The family were always made
very welcome and Mum enjoyed trips out with other residents.
Whitchurch House is situated in a beautiful part of the country on a river with walks nearby along the river. Mum enjoyed sitting out in the lovely gardens of Whitchurch and planting her own sunflowers along with other residents.
We feel very lucky that we chose Whitchurch House for Mum.
Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for such a kind review, it was a privilege looking after your mother. When we look through our Facebook pages, it is a testament that your Mum always enjoyed all the activities and the…read more
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Review from M M (Friend of Resident) published on 30 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitchurch House is a lovely place to visit. Everyone is so friendly and happy, the staff are always very obliging and nothing is too much trouble for them. The activities are wonderful and they really make a huge effort for all the residents. My friend thoroughly enjoys living there and the care she
receives has made a substantial difference to her life. It's comforting to know there are homes around like Whitchurch House.
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Review from Allan W (Son of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff and management at Whitchurch House for the fantastic job they all did during the 16 months my mother was a resident at the home. During her stay, my mother often told me that we could not have found a better place for her care, nor nicer and more considerate staff.
She was treated with compassion and warmth from day one and repeatedly told me she was very happy at the home. The care she received made a huge difference to her well-being. She retained her independence, where that was what she wanted and she was included in the community within the home whenever that suited her too. Nothing was too much trouble for the staff, who were kind, personable, professional and supportive not only to my mother but also to other members of the family when visiting. The team did a great job and I have no hesitation in thoroughly recommending the home and its staff. Neither I nor my mother could fault it.
Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your kind review, it was our privilege caring for your mother, and I have forwarded your sentiments to all our staff.
I know your mother did not take part in the activities, so we…read more
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Review from C V (Friend of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Whitchurch House to see a family friend and neighbour. I would like to say what a wonderful caring home it is, my friend’s life has been totally transformed with the company of others and the help they receive from the friendly staff.
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Review from James M (Grandson of Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative is thriving at Whitchurch House, the staff’s dedication to caring is a testament to the quality and care provided. The activities are many and varied and credit to the activity coordinator. We are very grateful for the wonderful care and company that she receives. It has changed her life
for the better.
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Review from Lee R (Friend of Resident) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to thank all the staff and management at Whitchurch House for caring for our family friend. It has transformed her life, she loves all the entertainment and activities. We haven't seen her this happy for a long time. Thank you.
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Review from J H (Friend of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Whitchurch House has made a huge difference in my friend's life. She is well looked after by the wonderful staff and enjoys the activities and entertainment each week. Her life was very lonely before and she struggled on her own, she now has new friends and something to do each day which keeps her simulated
and very happy. Thank you all.
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Review from Laura S (Niece of Resident) published on 9 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our Auntie is very happy at Whitchurch House, the staff are lovely and nothing is too much trouble. It has transformed her life, she has new friends and enjoys all the activities and entertainment. She is well cared for and in the right place. I thoroughly recommend this home to anyone.
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Review from G B (Son of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so delighted, my mother has settled in very well. The level of care is superb, it has transformed her life. She has made many new friends and always enjoys all the activities. The staff are excellent. Thank you all so much.
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Review from Phyllis D (Niece of Resident) published on 11 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Whitchurch House have been outstanding over the whole period (7+ years) that my Auntie was a resident. On numerous occasions, the staff went well beyond the call of duty to sort something out or make her stay more enjoyable or fulfilling. Most of them became dear friends, and my Auntie would
chat about what they had been up to and how good they were at their jobs - they were so caring, welcoming and friendly, Whitchurch House never really felt like a Care Home, but rather a very comfortable country house that she felt privileged to live in. The food was also regularly reviewed by my Auntie as excellent - and her health always seemed to benefit from good food which she liked to eat. My husband and I couldn't be happier with the service provided and would recommend it to anyone who has an elderly relative in need of residential care and support.
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Review from L G (Daughter-in-law of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise highly enough the level of care and attention my mother-in-law has had since coming to Whitchurch House, they have transformed her life. She has renewed confidence and regained interest which she had lost while struggling at home. She also has company now and has made new friends which
wasn't an option at her flat. I highly recommend Whitchurch House to anyone looking for care in a homely environment.
Reply from Keith Brown, Proprietor at Whitchurch House
Thank you for your review; it is good to get positive reviews, it does prove we are getting our care and welfare spot on.
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Current Review Score: 9.8 (9.841)

Overview of Review Score

The Review Score of 9.8 (9.841) out of 10 for Whitchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.841 for Whitchurch House is calculated as follows: ( (112 Excellents x 5) + (19 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.841
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitchurch House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Whitchurch House

What types of Care is Whitchurch House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Whitchurch House have?

There are 23 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whitchurch House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Whitchurch House to the centre of Ross-on-Wye?

4.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Whitchurch House to verify any information. View our terms and conditions. Whitchurch House has an Enhanced Service - more info.