Whitchurch House

Whitchurch, Ross-on-Wye HR9 6BZ
Review Us
9.8 42 Reviews
  • Whitchurch House, Ross-on-Wye
Whitchurch House is a beautiful, calm and comfortable caring environment in which to happily enjoy an active life - a place to call home. It is very different from a lot of care homes and is best visited to fully appreciate why.

Set within its own quiet and well maintained gardens, conveniently situated near Ross-on-Wye and Monmouth. The gardens feature a variety of patio areas in which to relax and enjoy the peaceful surroundings, scenery and wild life for which the area is so well known.

They encourage an active and fulfilling lifestyle and every person is treated as an individual. The full time activities co-ordinator arranges a varied programme of activities. Key Care Workers provide care support on a more personal basis to help with daily life. Their four lounge and relaxation areas offer choice and provide meeting places for guests, or perhaps to enjoy a book, watch television, use the Internet, listen to music, have a quiet moment or participate in a variety of organised activities. Whitchurch House offer a variety of room styles and sizes for single occupancy and larger double rooms for couples or those that wish to bring their own furniture. Some of the ground floor rooms have private patio and garden areas. All rooms are individually decorated with the majority having en-suite facilities. Each is well furnished and equipped with a 24 hour call bell system, smoke detectors, flat screen TV and Internet access. They accept private and funded residents (from all local authorities nationally).

Guests are more than welcome to view the facilities to fully appreciate why Whitchurch House is so special.
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Care Provided by Whitchurch House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 29 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1450
  • RESPITE Self-Funded Residential Care: £1025 – £1500

We take self funding and funded residents, funded accommodation will require a top up to our normal room rate, please enquire.

These prices are only a guideline, please contact Whitchurch House to find out the exact price for your requirements.

Contact Whitchurch House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Whitchurch House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Owner

  • Whitchurch Care Ltd

Person in Charge

  • Loretta Whittingham (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (23)
  • Couples/Companion Rooms (3)
  • Single Rooms with Ensuite Wet Room (3)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • You are free to visit at any time, but please be mindful of meal times.

Parking

  • Free parking is provided to visitors.

Whitchurch House Reviews (42)

9.8

Whitchurch House has a Review Score of 9.8 (9.833) out of 10, based on 11 reviews in the last 2 years.
Over all time Whitchurch House has 42 reviews.

Overall Experience
  • 39
  • 3
  • 0
  • 0
  • 0
Date Published
  • 42
  • 7
  • 7
  • 11
  • 31
Reviewer Connection to Whitchurch House
  • 11
  • 9
  • 7
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 42, showing 41-42
Review from Philip D (Nephew of Resident) published on 11 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunty is happy, comfortable, well-fed, upbeat and has made numerous good friends amongst the other residents. The staff at Whitchurch are super friendly, efficient and effective at their jobs, and above all they care! My aunt loves the food, and also the ability to be comfortable in her own well
appointed room, where she often retires to for peace and quiet and the tv she wants to watch. Compared to living at home, the Whitchurch team have made a huge difference to her spirit and well being. The family couldn't be happier.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael M (Husband of Resident) published on 4 November 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot speak highly enough about Whitchurch House. It scores excellent in every area. The atmosphere is more like a family run hotel than a care home. Being at Whitchurch House has changed my wife's quality of life from 20% to 80%. If ever I need a care home myself, I hope it can be Whitchurch House!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Whitchurch House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Whitchurch House is calculated as follows: ( (111 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 132 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Whitchurch House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (0)

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