Haresbrook Park Care Home

Haresbrook Lane, Tenbury Wells, Tenbury Wells WR15 8FD
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9.7 56 Reviews
  • Haresbrook Park Care Home, Tenbury Wells
Part of the Capital Care Group, Haresbrook Park Care Home is a person-centred care home in Worcestershire for adults and those with dementia.

The home is located within a scenic idyll, within 18 acres of open parkland, waterfalls and mature woodland. The picturesque home nestles in the open countryside on the outskirts of Tenbury Wells.

An experienced care team respects the dignity of individuals and helps them to live as independently as possible on a daily basis.
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Care Provided by Haresbrook Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority and private self referrals.
We do not accept people who have nursing needs.

These prices are only a guideline, please contact Haresbrook Park Care Home to find out the exact price for your requirements.

Contact Haresbrook Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Haresbrook Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sophie Dunlea (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home keep meal times protected for their residents, with the exception of families/friends who wish to support their loved ones at meal times.

Parking

  • Car parking available including disability parking

Haresbrook Park Care Home Reviews (56)

9.7

Haresbrook Park Care Home has a Review Score of 9.7 (9.682) out of 10, based on 18 reviews in the last 2 years.
Over all time Haresbrook Park Care Home has 56 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Haresbrook Park Care Home
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Total of 56, showing 21-40
Review from A F (Son of Resident) published on 14 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was diagnosed with advanced dementia in January and taken to Haresbrook in February. The staff and home were marvellous always providing fantastic care and providing updates. The facilities the care he was provided with made an awful experience bearable and everyone was so friendly and informative.
Dad fell in May and was admitted to hospital at Hereford he passed yesterday 30/06/23. At all times the staff kept me updated and I want to especially thank the manger and another staff member who were marvellous. To that member of staff, I know you thought a lot of my dad and can’t thank you enough for what you did for him and our family. I can only recommend Haresbrook at the highest level who looked after my dad in his final months. Thank you all so much.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeDespite your fathers dementia, he was always a gentleman with a resounding singing voice. He made so many friends and his presence at the home is sorely missed.
Thank you for your kind words: I will share your comments with the team.
Kindest regards always.
The Haresbrook Team
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Review from Colin S (Son of Resident) published on 2 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so pleased with the care my mother receives at Haresbrook Park Care Home.
My mother has very challenging behaviour, the staff deal with this brilliantly, completely professional and compassionate towards her. They go the extra mile to make her happy and comfortable.
They have an amazing activity
programme and they go out on lovely trips.
My work sometimes takes me away from home. I feel confident that they can deal with any issues which may arise.
Everything is taken care of, doctors, opticians ect is dealt with in-house making her life that much easier.
I cannot praise my mother's care enough.
It is reassuring to know that she is cared for so well.
Team Haresbrook you are amazing.
Thank you.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeColin thank you for your lovely comments. I will pass them onto the team that look after your mum.
kind regards.
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Review from J L (Wife of Resident) published on 18 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband spent two weeks at Haresbrook Park Care Home for respite care he has Alzheimer's disease.
The manager was very kind and supportive. The staff were all lovely, kind, caring and helpful.
The home was clean, tidy and felt warm and welcoming and secure.
I have no complaints and hope to
use Haresbrook Park Care Home again.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you, I will pass your kind comments on to the staff team.

Kindest regards
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Review from L J (Niece of Resident) published on 23 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt was admitted to Haresbrook Park Care Home at very short notice due to a carer breakdown. Unfortunately, a very bad bedsore was discovered on admission. Eventually, bedbound, she was turned every hour to relieve the pressure. She was treated compassionately and professionally. When visiting or
phoning Harebrook I was impressed by the way I was dealt with in a caring way by the staff. As soon as you walk through the door, you get an impression of warmth and humanity. When she was dying and after her death, she was treated with dignity, and I was treated with compassion.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you for your positive comments about the home and staff. Your aunt was a pleasure to know and look after even for such a short time.
I will pass your comments on to the staff at our daily stand-up meeting.
Please keep in touch
Kindest regards.
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Review from June P (Wife of Resident) published on 20 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband settled very well at Haresbrook Park. The staff were very kind when he got very ill, they were amazing. The home is set in beautiful grounds with a lovely view out of all the windows.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you so much for your kind words, I will pass your comments onto the team: your husband was a joy to look after and he is sorely missed by all.
kindest regards.
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Review from Derek B (Son of Resident) published on 9 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have had an excellent experience since placing my Mum in Haresbrook in March 2022. The staff and management have all been very helpful and caring and I’m must single out the manager for accommodating our needs which have been variable because of the prevalence of Covid. Mum was placed in Haresbrook
as a temporary requirement until we could find a permanent placement more local to her immediate family. Anyway, we have to change the transfer date several times because of Covid outbreaks at both Care Homes and Haresbrook have been really flexible and helpful in that regard. The Home itself is very well run and the setting is lovely on the edge of town with large gardens and open space. Mum have been very well cared for at Haresbrook and sadly we cannot move Haresbrook nearer to us.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you Derek
We continually strive to provide a good service at Haresbrook. I will share your comments with the staff at the earliest opportunity.
We hope that Mum settles into her new home closer to her family.
Sincere thanks
Helen and the Haresbrook team
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Review from B M (Son of Resident) published on 4 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that was shown to my mum was second to none, the care home went above and beyond to make sure mum had everything she needed and that we were always involved in all decisions of her care.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you for your comments: they mean a lot and I will pass them on to the staff.
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Review from Julie P (Daughter of Resident) published on 22 March 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Very disappointed and upset that my father was left to die alone. I had rung in the afternoon to ask about my father and reminded the staff that I wished to be with my father when he died and asked them to inform me if he deteriorated. Was told he was stable and could not visit currently due to Covid.
Phone call at just after 9 pm to say they had found him dead. Would not recommend this place to anyone.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeI am sincerely sorry that you feel this way and that you had a negative experience.
I know how difficult it has been for family members not being able to be with their loved ones at this time and not being able to be with their loved ones during a Coronavirus outbreak. I acknowledge your contact with the home in the afternoon and at the time of your call, your loved one was comfortable and did not give us undue cause for concern as he had been communicating and taking fluids that day. He was on regular observations and being checked at least every hour.
He was awake at his 20.30hrs check but unfortunately, when his prescribed medication was taken to him at 21.22 he had passed away in his sleep.
Please accept our deepest sympathy for your loss and our apologies once again for any distress this may have caused you and your family.
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Review from Miranda C (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, really helpful and pleasant staff.
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Review from S S (Sister-in-law of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience is very encouraging and welcoming in regards for the initial interviews and very accommodating on the day of induction, but the manager and staff seem to be carrying out all their duties very well and my sister-in-law seemed very settled and cared for, a most pleasing experience.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you, I will pass your positive comments onto the staff.
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Review from Adrian B (Son of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time we go my Mum always looks very clean and tidy. Staff are always very nice and very caring and happy to help in any way they can. Always showing care to my mum. Mum's room is always clean and very tidy.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you Adrian, I will pass your comments on to our staff team.
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Review from L S (Daughter-in-law of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Haresbrook Park Care Home to be exceptional in their care, my mother in law has settled in really well, she has been there for 12 months and is very happy. My experience is that they go above and beyond.
There are so many acts of kindness that I just wish I could detail them here, It
honestly feels like an extended family.
She loves her room, she is doing activities that she never would have done for example swimming.
They encourage her to take pride in her appearance and in my opinion, she has gained a far better quality of life since being there.
We have attended many events and it's always a fun time with great food, they have a better social life than me!
Thank you Haresbrook.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you.
The staff really do try hard to get things right and we fully acknowledge that we do not always achieve this.
I will pass your kind words onto the staff.
Thank you.
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Review from P D (Friend of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't believe what I am reading in these negative reviews. All I can say is that when I am visiting the staff are happy and friendly and are doing all they can to make sure they are giving care to the residents. I have seen many care homes fail to give care. This however is not one of them. It's so
easy to put the blame on those caring for our loved ones when we morn the loss of loved ones ourselves maybe it's the guilt we couldn't get to see them much or have done more ourselves
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThe staff do try to get things right every time and we acknowledge that we are not perfect. The staff team here work hard and we have kept COVID away throughout the last 2 years which is not an easy thing to do with residents who have a Dementia.
I will pass your comments onto the staff.
Once again thank you.
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Review from S M (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad went in for respite before Christmas, he has settled in really well and seems very happy there. He is well looked after and all of the staff. I have encountered during my visits are lovely.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you so much for your positive comments.
I will forward them to the staff.
Kind regards and grateful thanks.
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Review from S M (Wife of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went in for respite care in December 2021. He has settled in very well and is extremely well cared for, and is very happy there. All the staff are friendly, helpful, caring and compassionate. Nothing is too much trouble for them. It is an extremely happy environment.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you so much for your positive comments.
I will forward them to the staff.
Kind regards and grateful thanks
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Review from Jeannette H (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Just think before you use this place.
I’m totally destroyed with myself because I left my dad here.
I wish I could go back.
I would not leave my beloved dog here.
I miss dad more than life.
They made so many mistakes.
Yet will get away with it.
My life is just full of guilt because I left
dad here with these people.
Lies lies.
I hope nobody else goes to hell like I’m in.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeI am deeply sorry that you feel this way and you have had a negative experience. There were failings, however, we are now progressing and working in partnership with our Regulatory Authorities and the Local Authority. Once again we are very sorry that you feel the experience did not meet your expectations.
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Review from Esmae W (Great-granddaughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan appeared to be happy with what's provided for her. Her room was spacious and had a lovely view of the garden. The staff seem friendly and helpful, especially one member.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeDear Esmae, thank you for your positive comments; they mean such a lot to the team. I will pass them on to the team at our daily stand up meetings.
Kind regards.
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Review from Michelle W (Granddaughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan appears to be very happy. Her room is lovely, and she has a view of the garden from the window. The staff seem very helpful and aim to please. A special mention to one member of staff, who goes above and beyond.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeDear Michelle, thank you for your positive comments; they mean such a lot to the team. I will pass them on to the team at our daily stand up meetings.
Kind regards.
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Review from K W (Relative of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited on 24/09/2021. The staff were helpful and courteous. The accommodation was clean and tidy. My relative said that the staff were a lovely bunch, what more can you say.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you, your positive comments mean a lot to us and I will ensure that I pass them on to the staff.
Many thanks
Helen
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Review from B W (Nephew of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During our visits to Haresbrook and during telephone contacts, the staff have always been most helpful and welcoming. I am more than satisfied with the caring manner in which my aunt's dementia is being managed and the overall efficiency and management of the home.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you for your positive comments: I will be sure to pass them on to the team.
Kind regards
Helen
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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Haresbrook Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Haresbrook Park Care Home is calculated as follows: ( (157 Excellents x 5) + (55 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Haresbrook Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Sophie

Sophie Dunlea

Job Title: Registered Manager Joined: 2025

My name is Sophie Dunlea, and I am the Registered Manager of Haresbrook Park. I have over 15 years of experience working within health and social care, with a strong focus on supporting individuals living with dementia. I am committed to delivering high-quality, person-centred care that promotes dignity, independence, and well-being.


I progressed into management after spending three years as Deputy Manager, which provided me with a strong foundation in leadership, staff supervision, care planning, safeguarding, and regulatory compliance. This experience has supported my transition into the Registered Manager role, where I now hold overall responsibility for the safe and effective running of the service.


I have completed my NVQ Level 3 in Health and Social Care and am currently nearing completion of my NVQ Level 5. I am dedicated to continuous professional development and ensuring that both myself and my staff maintain the skills, knowledge, and values required to deliver outstanding care.


My management approach is person-centred and inclusive. I work closely with residents, families, professionals, and external agencies to ensure care is tailored to individual needs, choices, and preferences. I am committed to continuous service improvement through regular audits, feedback, and learning from best practices.


I am passionate about creating a warm, safe, and supportive environment where individuals feel respected, listened to, and able to live fulfilling lives.

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Sally Parkes

Job Title: Deputy Manager Joined: 2025

Sally has worked at Haresbrook Park for over 5 years. She has completed her NVQ Level 3 in health and social care and is looking forward to starting her NVQ Level 5.

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