Haresbrook Park Care Home

Haresbrook Lane, Tenbury Wells, Tenbury Wells WR15 8FD
Review Us
9.6 48 Reviews
  • Haresbrook Park Care Home, Tenbury Wells
Part of the Capital Care Group, Haresbrook Park Care Home is a person-centred care home in Worcestershire for adults and those with dementia.

The home is located within a scenic idyll, within 18 acres of open parkland, waterfalls and mature woodland. The picturesque home nestles in the open countryside on the outskirts of Tenbury Wells.

An experienced care team respects the dignity of individuals and helps them to live as independently as possible on a daily basis.
Show Haresbrook Park Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1600
  • Self-Funded Residential Dementia Care: £1200 – £1700
  • RESPITE Self-Funded Residential Care: £1250 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1249 – £1700

Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority and private self referrals.
We do not accept people who have nursing needs.

These prices are only a guideline, please contact Haresbrook Park Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sophie Dunlea (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2006
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home try to keep protected mealtimes where possible.

Parking

  • Car parking available

Haresbrook Park Care Home Reviews (48)

9.6

Haresbrook Park Care Home has a Review Score of 9.6 (9.639) out of 10, based on 11 reviews in the last 2 years.
Over all time Haresbrook Park Care Home has 48 reviews.

Overall Experience
  • 34
  • 11
  • 1
  • 0
  • 2
Date Published
  • 48
  • 2
  • 9
  • 11
  • 37
Reviewer Connection to Haresbrook Park Care Home
  • 13
  • 9
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 48, showing 21-40
Review from Miranda C (Resident) published on 10 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent service, really helpful and pleasant staff.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S S (Sister-in-law of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My experience is very encouraging and welcoming in regards for the initial interviews and very accommodating on the day of induction, but the manager and staff seem to be carrying out all their duties very well and my sister-in-law seemed very settled and cared for, a most pleasing experience.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, I will pass your positive comments onto the staff.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Adrian B (Son of Resident) published on 7 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Every time we go my Mum always looks very clean and tidy. Staff are always very nice and very caring and happy to help in any way they can. Always showing care to my mum. Mum's room is always clean and very tidy.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you Adrian, I will pass your comments on to our staff team.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L S (Daughter-in-law of Resident) published on 7 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have found Haresbrook Park Care Home to be exceptional in their care, my mother in law has settled in really well, she has been there for 12 months and is very happy. My experience is that they go above and beyond.
There are so many acts of kindness that I just wish I could detail them here, It
honestly feels like an extended family.
She loves her room, she is doing activities that she never would have done for example swimming.
They encourage her to take pride in her appearance and in my opinion, she has gained a far better quality of life since being there.
We have attended many events and it's always a fun time with great food, they have a better social life than me!
Thank you Haresbrook.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you.
The staff really do try hard to get things right and we fully acknowledge that we do not always achieve this.
I will pass your kind words onto the staff.
Thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P D (Friend of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't believe what I am reading in these negative reviews. All I can say is that when I am visiting the staff are happy and friendly and are doing all they can to make sure they are giving care to the residents. I have seen many care homes fail to give care. This however is not one of them. It's so
easy to put the blame on those caring for our loved ones when we morn the loss of loved ones ourselves maybe it's the guilt we couldn't get to see them much or have done more ourselves
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

The staff do try to get things right every time and we acknowledge that we are not perfect. The staff team here work hard and we have kept COVID away throughout the last 2 years which is not an easy thing to do with residents who have a Dementia.
I will pass your comments onto the staff.
Once again thank you.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Daughter of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My Dad went in for respite before Christmas, he has settled in really well and seems very happy there. He is well looked after and all of the staff. I have encountered during my visits are lovely.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you so much for your positive comments.
I will forward them to the staff.
Kind regards and grateful thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S M (Wife of Resident) published on 15 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went in for respite care in December 2021. He has settled in very well and is extremely well cared for, and is very happy there. All the staff are friendly, helpful, caring and compassionate. Nothing is too much trouble for them. It is an extremely happy environment.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you so much for your positive comments.
I will forward them to the staff.
Kind regards and grateful thanks

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jeannette H (Daughter of Resident) published on 11 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
Just think before you use this place.
I’m totally destroyed with myself because I left my dad here.
I wish I could go back.
I would not leave my beloved dog here.
I miss dad more than life.
They made so many mistakes.
Yet will get away with it.
My life is just full of guilt because I left
dad here with these people.
Lies lies.
I hope nobody else goes to hell like I’m in.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

I am deeply sorry that you feel this way and you have had a negative experience. There were failings, however, we are now progressing and working in partnership with our Regulatory Authorities and the Local Authority. Once again we are very sorry that you feel the experience did not meet your expectations.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Esmae W (Great-granddaughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan appeared to be happy with what's provided for her. Her room was spacious and had a lovely view of the garden. The staff seem friendly and helpful, especially one member.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Esmae, thank you for your positive comments; they mean such a lot to the team. I will pass them on to the team at our daily stand up meetings.
Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle W (Granddaughter of Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Nan appears to be very happy. Her room is lovely, and she has a view of the garden from the window. The staff seem very helpful and aim to please. A special mention to one member of staff, who goes above and beyond.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Michelle, thank you for your positive comments; they mean such a lot to the team. I will pass them on to the team at our daily stand up meetings.
Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K W (Relative of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited on 24/09/2021. The staff were helpful and courteous. The accommodation was clean and tidy. My relative said that the staff were a lovely bunch, what more can you say.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, your positive comments mean a lot to us and I will ensure that I pass them on to the staff.
Many thanks
Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B W (Nephew of Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During our visits to Haresbrook and during telephone contacts, the staff have always been most helpful and welcoming. I am more than satisfied with the caring manner in which my aunt's dementia is being managed and the overall efficiency and management of the home.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you for your positive comments: I will be sure to pass them on to the team.
Kind regards
Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Brother-in-law of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haresbrook Park Care Home is an excellent establishment. The staff are friendly and caring. The grounds around the home are well-tended.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Good morning,
Thank you for your kind comments, I will pass them onto the staff team at our daily meeting.
Kind regards

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience was stress-free, I felt secure in the knowledge that Dad was in excellent hands.
The whole team were super efficient from the administrator who I first dealt with to the manager.
I was treated with respect and felt comfortable discussing Dad's many medical and emotional needs. I would
highly recommend this care home for long and short term occupancy.
I cannot thank them enough.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you. I will pass your comments and compliments onto the team.
Your father is a pleasure to look after.
Kind regards
Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Craig D (Brother of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful, they explain everything in detail. It is very clean and tidy. The food and care are second to none. My brother is quite happy here. So from what I've seen, they are all doing a top job and also the surrounding grounds are peaceful and picturesque.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, Craig, I will pass your compliments onto my staff team.
Kind regards
Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul G (Nephew of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff that we have met to date are very friendly, helpful and efficient when dealing with our aunt who is a resident (and ourselves when we visit or telephone). The home's staff give the impression of being highly knowledgeable regarding dealing with residents suffering from dementia in order
to make their lives more relaxing, peaceful and acceptable. A great deal of empathy for residents is displayed.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you, Paul, I will pass your comments onto the staff team.
These positive comments mean a lot as the staff have worked so hard over the last 12 months to bring the home back up to standard.
Kind regards and grateful thanks
Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Maureen S (Wife of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to Haresbrook Park Care Home to see my husband was an extremely pleasant experience. The staff were welcoming and friendly. My husband was being well looked after and his needs were being catered for.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you: I will pass your kind words onto the staff team.
Kind regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill S (Daughter-in-law of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is spending 2 weeks here for respite care. We visited for the afternoon and were very impressed by the accommodation, the lovely situation and mostly the kind reception we received from all members of staff. My father-in-law seemed very relaxed and we felt that he was most definitely
in the right place for his care needs.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you Jill for your kind words. These comments mean such a lot to the staff as they give 100% at all times. I will pass your comments onto them at our daily meeting.
We look forward to seeing you again soon.
Kind regards, Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Thelma R (Sister of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We went to visit my sister today for the first time in 15 months, due to Covid, she looked amazing and well cared for - we had tears in our eyes. I do have to say they have made a great improvement to the home, we are very grateful to all the staff. We were treated with high respect on our arrival.
Thank you for the care of my sister and everyone looked so happy.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Dear Thelma, thank you so much for your positive comments: I am so pleased that you are happy with how your sister appeared to you and how satisfied you are with the home.
The staff have been trying so hard to bring the home up to standard, and I am proud of the team they have become.
You are more than welcome to visit anytime (subject to the present COVID protocols of course), and we look forward to seeing you again in the not too distant future.
Kind regards, and grateful thanks.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret S (Sister of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy at Haresbrook. We are made very welcome by all staff and management. The overall standard is superb.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care Home

Thank you: I will pass your kind comments onto the staff.
We look forward to seeing you again soon.
Kind regards
Helen

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.6 (9.639)

Overview of Review Score

The Review Score of 9.6 (9.639) out of 10 for Haresbrook Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Haresbrook Park Care Home is calculated as follows: ( (87 Excellents x 5) + (42 Goods x 4) ) ÷ 129 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.965 Points relating to the number of positive Reviews for Haresbrook Park Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4. 11 Positive Reviews ÷ 11.4 = 0.965
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Helen

Helen Whitehouse

Job Title: Registered Manager Joined: 2020

Registered Nurse
Levels 4 & 5 in Leadership & Management
ENB 998
NVQ Assessor
Certificate in Management ( Effective Leadership)
Level 2 Dementia Care

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Haresbrook Park Care Home to verify any information. View our terms and conditions. Haresbrook Park Care Home has an Enhanced Service - more info.