Haresbrook Park Care Home

Haresbrook Lane, Tenbury Wells, Tenbury Wells WR15 8FD
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9.7 56 Reviews
  • Haresbrook Park Care Home, Tenbury Wells
Part of the Capital Care Group, Haresbrook Park Care Home is a person-centred care home in Worcestershire for adults and those with dementia.

The home is located within a scenic idyll, within 18 acres of open parkland, waterfalls and mature woodland. The picturesque home nestles in the open countryside on the outskirts of Tenbury Wells.

An experienced care team respects the dignity of individuals and helps them to live as independently as possible on a daily basis.
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Care Provided by Haresbrook Park Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 57 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1600
  • Self-Funded Residential Dementia Care: £1400 – £1700
  • RESPITE Self-Funded Residential Care: £1400 – £1600
  • RESPITE Self-Funded Residential Dementia Care: £1500 – £1700

Fees are dependent on the outcome of a pre-admission assessment. We work with looking at the dependency scale of the person who is being admitted. We accept from local authority and private self referrals.
We do not accept people who have nursing needs.

These prices are only a guideline, please contact Haresbrook Park Care Home to find out the exact price for your requirements.

Contact Haresbrook Park Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Haresbrook Park Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sophie Dunlea (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2004
  • Last Refurbishment: 2025
  • Number of floors: 1

Room Information

  • Single Rooms (53)
  • Couples/Companion Rooms (2)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • The home keep meal times protected for their residents, with the exception of families/friends who wish to support their loved ones at meal times.

Parking

  • Car parking available including disability parking

Haresbrook Park Care Home Reviews (56)

9.7

Haresbrook Park Care Home has a Review Score of 9.7 (9.682) out of 10, based on 18 reviews in the last 2 years.
Over all time Haresbrook Park Care Home has 56 reviews.

Overall Experience
  • 41
  • 12
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Date Published
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Reviewer Connection to Haresbrook Park Care Home
  • 16
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  • 5
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  • 3
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  • 2
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  • 1
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  • 1
  • 1
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Total of 56, showing 41-56
Review from J H (Brother-in-law of Resident) published on 27 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Haresbrook Park Care Home is an excellent establishment. The staff are friendly and caring. The grounds around the home are well-tended.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeGood morning,
Thank you for your kind comments, I will pass them onto the staff team at our daily meeting.
Kind regards
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Review from J D (Daughter of Resident) published on 23 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The experience was stress-free, I felt secure in the knowledge that Dad was in excellent hands.
The whole team were super efficient from the administrator who I first dealt with to the manager.
I was treated with respect and felt comfortable discussing Dad's many medical and emotional needs. I would
highly recommend this care home for long and short term occupancy.
I cannot thank them enough.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you. I will pass your comments and compliments onto the team.
Your father is a pleasure to look after.
Kind regards
Helen
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Review from Craig D (Brother of Resident) published on 22 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful, they explain everything in detail. It is very clean and tidy. The food and care are second to none. My brother is quite happy here. So from what I've seen, they are all doing a top job and also the surrounding grounds are peaceful and picturesque.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you, Craig, I will pass your compliments onto my staff team.
Kind regards
Helen
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Review from Paul G (Nephew of Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the staff that we have met to date are very friendly, helpful and efficient when dealing with our aunt who is a resident (and ourselves when we visit or telephone). The home's staff give the impression of being highly knowledgeable regarding dealing with residents suffering from dementia in order
to make their lives more relaxing, peaceful and acceptable. A great deal of empathy for residents is displayed.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you, Paul, I will pass your comments onto the staff team.
These positive comments mean a lot as the staff have worked so hard over the last 12 months to bring the home back up to standard.
Kind regards and grateful thanks
Helen
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Review from Maureen S (Wife of Resident) published on 23 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My first visit to Haresbrook Park Care Home to see my husband was an extremely pleasant experience. The staff were welcoming and friendly. My husband was being well looked after and his needs were being catered for.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you: I will pass your kind words onto the staff team.
Kind regards.
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Review from Jill S (Daughter-in-law of Resident) published on 20 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law is spending 2 weeks here for respite care. We visited for the afternoon and were very impressed by the accommodation, the lovely situation and mostly the kind reception we received from all members of staff. My father-in-law seemed very relaxed and we felt that he was most definitely
in the right place for his care needs.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you Jill for your kind words. These comments mean such a lot to the staff as they give 100% at all times. I will pass your comments onto them at our daily meeting.
We look forward to seeing you again soon.
Kind regards, Helen
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Review from Thelma R (Sister of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We went to visit my sister today for the first time in 15 months, due to Covid, she looked amazing and well cared for - we had tears in our eyes. I do have to say they have made a great improvement to the home, we are very grateful to all the staff. We were treated with high respect on our arrival.
Thank you for the care of my sister and everyone looked so happy.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeDear Thelma, thank you so much for your positive comments: I am so pleased that you are happy with how your sister appeared to you and how satisfied you are with the home.
The staff have been trying so hard to bring the home up to standard, and I am proud of the team they have become.
You are more than welcome to visit anytime (subject to the present COVID protocols of course), and we look forward to seeing you again in the not too distant future.
Kind regards, and grateful thanks.
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Review from Margaret S (Sister of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is very happy at Haresbrook. We are made very welcome by all staff and management. The overall standard is superb.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeThank you: I will pass your kind comments onto the staff.
We look forward to seeing you again soon.
Kind regards
Helen
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Review from Stella D (Sister of Resident) published on 3 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with my sister care and wellbeing at Haresbrook Park Care Home. All the staff are amazing, which means a lot to her family. My sister enjoys joining in all the activities and is very settled and happy at Haresbrook. Thank you all very much.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeDear Stella,
Thank you for your comments: They are very much appreciated by all of the staff who work so hard to provide a high standard of care at Haresbrook Park.
We look forward to welcoming you to the home at any time and more especially when the Covid 19 restrictions are finally lifted in full.
Kind regards
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Review from Paula S (Niece of Resident) published on 22 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Sadly we are still not allowed to go inside the home because there is still no testing facilities available. As far as I can see my aunt seems comfortable.
Reply from Helen Whitehouse, Manager at Haresbrook Park Care HomeDear Paula,
Thank you for your comments.
Haresbrook is still waiting for our rapid testing kits to be delivered from the Government. As soon as they have arrived we will let you know when face to face visits can commence.
Kind regards and thanks
Helen
Helen Whitehouse
Manager

UPDATE:
Up to 5 visitors per resident are allowed to visit, albeit it not all at once, but you must undertake a Lateral Flow Test prior to seeing your relative or evidence to us that you have had a negative Lateral Flow Test result up to 24 hours previous.
Please telephone us at any time to arrange a visit to see your aunt.
Kind regards
Helen Whitehouse
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Review from M S (Sister of Resident) published on 7 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased with the care my sister receives. She enjoys taking part in all the activities.
Reply from Fayed Hussain, Administrator at Haresbrook Park Care HomeWe are grateful for your feedback and thank you for taking your time out to reach us.
Your feedback continues to motivate us and continue to deliver excellence in care.
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Review from P A (Son of Resident) published on 1 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Professional level of care. Smart home, supportive staff, good communication and a welcoming environment.
Reply from Bernie Taylor, Operations Manager at Haresbrook Park Care HomeThank you very much for your response - it will help us to develop our service. I have passed your comments onto the team who look after your loved one and they are delighted. We look forward to you visiting again soon.
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Review from J M (Niece of Resident) published on 24 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have always found all the members of the team extremely friendly and helpful. The home itself was in need of a refurb in some areas which is currently being done. The setting is lovely although the lane up to it is in need of repairs.
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Review from J H (Son of Resident) published on 12 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now settled in well. She is well cared for and any problems we are told immediately. We have no concerns about the home.
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Review from Edward P (Brother of Resident) published on 9 March 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother Brian, a resident for some six years, died at Haresbrook a few weeks ago. His dementia was early onset, from his late 50s. I think his care was exceptional.


My wife and I visited Haresbrook every two or three months during these six years. The staff were invariably welcoming on our

arrival and were clearly focused on the wellbeing of their residents. We consider my brother was fortunate indeed to have been able to stay in such a pleasant, agreeable home run in a friendly, professional manner. The corollary is that we too were fortunate, relieved, knowing that he was being well cared for.


We appreciate that care of the elderly and dementia sufferers is a difficult field in which to work. Haresbrook Park is an example of how people can be looked after sensitively and maximising their enjoyment of the lives that remain to them.

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Review from Helen (Daughter of Resident) published on 11 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would like to congratulate all the staff at Haresbrook Park for the excellent way in which they cared for my late father between September and December this year. Senior care staff, managers, activity workers, laundry and cleaning staff were all very kind and professional. Likewise Tenbury nurses
and doctors were very attentive and always on hand. There are evident strong links between the two places.


The environment both inside and out is fabulous for dementia patients. A beautiful green landscape where trees and wildlife abound is a sure fire recipe for promoting calmness and well being. The two resident peacocks are a hit, and provided us with much amusement. Staff training is excellent, with firm understanding of how to care and handle dementia patients.


My Dad, on dying was able to be cared for at Haresbrook, and all the necessary measures taken. No disruption to him, and peace of mind for me that he would not have to be treated anywhere else.


There are lots of physical improvements on going at Haresbrook and the homes internal layout is spacious and clutter free.


I would urge anyone looking for late stage dementia care to visit Haresbrook. Though remote, it really is worth the travel time. Thankyou, I will always be grateful to you.

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Current Review Score: 9.7 (9.682)

Overview of Review Score

The Review Score of 9.7 (9.682) out of 10 for Haresbrook Park Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.732 for Haresbrook Park Care Home is calculated as follows: ( (157 Excellents x 5) + (55 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 213 Ratings = 4.732
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.95 Points relating to the number of positive Reviews for Haresbrook Park Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.95
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 57 registered maximum number of service users is 11.4, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Jan 2023

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Sophie

Sophie Dunlea

Job Title: Registered Manager Joined: 2025

My name is Sophie Dunlea, and I am the Registered Manager of Haresbrook Park. I have over 15 years of experience working within health and social care, with a strong focus on supporting individuals living with dementia. I am committed to delivering high-quality, person-centred care that promotes dignity, independence, and well-being.


I progressed into management after spending three years as Deputy Manager, which provided me with a strong foundation in leadership, staff supervision, care planning, safeguarding, and regulatory compliance. This experience has supported my transition into the Registered Manager role, where I now hold overall responsibility for the safe and effective running of the service.


I have completed my NVQ Level 3 in Health and Social Care and am currently nearing completion of my NVQ Level 5. I am dedicated to continuous professional development and ensuring that both myself and my staff maintain the skills, knowledge, and values required to deliver outstanding care.


My management approach is person-centred and inclusive. I work closely with residents, families, professionals, and external agencies to ensure care is tailored to individual needs, choices, and preferences. I am committed to continuous service improvement through regular audits, feedback, and learning from best practices.


I am passionate about creating a warm, safe, and supportive environment where individuals feel respected, listened to, and able to live fulfilling lives.

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Sally Parkes

Job Title: Deputy Manager Joined: 2025

Sally has worked at Haresbrook Park for over 5 years. She has completed her NVQ Level 3 in health and social care and is looking forward to starting her NVQ Level 5.

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