Westmead Residential Care Home

Westmead Close, off Ledwych Road, Droitwich WR9 9LG
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9.8 75 Reviews
  • Westmead Residential Care Home, Droitwich
The variety of activities the residents enjoy at Westmead is very special. The home’s award-winning activities coordinator is passionate about researching residents’ life histories, to find out what matters to them, so she can organise activities that bring them joy.

And the group activities are just as special, from surprise ‘Magical Mystery Tours’ in the minibus, to trips to local attractions like the riverside at Worcester and local equestrian centre.

There’s so much going on inside the home, from animal visits, with everything from the winners of Crufts to rabbits and parrots. The local cadet band often perform in the home’s car park and there are regular performances from the residents’ favourite ukulele group.

Fellow residents from Sanctuary Care’s Ravenhurst home often pop in for games. And a local hairdresser also visits for regular appointments in the salon.

The community is embraced into life at Westmead, with a community breakfast morning every Monday (10am).

The home, which provides residential, dementia and pre-bookable respite care, has a wonderful warm, family feel.

With an excellent chef, the home-cooked food is delicious, with everything from roast dinners with all the trimmings to fish and chip Fridays and home baking.

The team are passionate about enriching the lives of their residents, supporting them to have a very active role to play in how their home is run. There are regular meetings to decide what activities they would like to enjoy. And they even take part in car boot sales in the home’s car park, helping out on the stalls.

Westmead has lots of cosy, welcoming spaces to relax with loved ones, who are welcome to visit at any time, and there are beautiful large gardens for summer gatherings.

And every day, even if they can't be there in person, families can see what their loved ones have been enjoying doing on Westmead’s private Facebook page.
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Care Provided by Westmead Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1083
  • RESPITE Self-Funded Residential Care: from £1083

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1083 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Westmead Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Taymar Phillips (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Westmead Residential Care Home Reviews (75)

9.8

Westmead Residential Care Home has a Review Score of 9.8 (9.824) out of 10, based on 18 reviews in the last 2 years.
Over all time Westmead Residential Care Home has 75 reviews.

Overall Experience
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Date Published
  • 75
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Reviewer Connection to Westmead Residential Care Home
  • 29
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Total of 75, showing 21-40
Review from Janet Y (Partner of Resident) published on 14 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely caring staff. My husband couldn't be looked after anywhere else. All care excellent. Staff interact beautifully. Nothing too much trouble. He loves them all. And if he is happy we are.
Thank you all.
Reply from Lisa McCauley, Social media officer at Westmead Residential Care Home

Thank you for taking the time to write a review. We are pleased to hear you are happy with the care we provide for your husband. Thank you for your kind words. Best wishes.

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Review from Margaret F (Friend of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Residents treated with respect, kindness, and wonderful care.
So many activities to keep residents busy, mobile, and connected to the outside world.
Visits to museums, and stately homes.
Visits to markets and shopping centres.
Gentle walks along the river to see and hear the birds.
Visits by children
from local schools.
Concerts from local singing groups.
As well as pampering sessions for their well-being.
Quizzes to help with memory.
Art for joy and satisfaction.
All this and wonderful staff.
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Review from Karen B (Daughter of Resident) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum unfortunately could no longer be at home due to onset dementia and after several falls it was decided a home was the best place. I had heard from a few people about Westmead and thankfully the home's manager visited Mum in hospital and offered her a place there and then. She is still a little unsettled
but I know it will take time to adjust. But she has a better social life now thanks to one member of staff in particular arranging more daily events than she ever had. She's out and about in the mini bus with trips to a garden centre in Tewkesbury, ice creams at Church fields, sing along rides and much more. The entertainment and activities inside the home are brilliant. The care she is receiving is very good and when Mum is down she gets lots of hugs. The menu always looks good and the smells from the kitchen make your stomach rumble. Thank you all for looking after Mum.
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Review from J L (Daughter of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom from the minute she arrived was treated with kindness with love and support. She found it very difficult in the early days but every one of the staff from the top down, even the residents, helped to make her feel welcome. Her care was excellent, the carers spot and act on even the smallest issues
quickly and refer to medical staff if there is a need or deal with it themselves if they can. Communication was very good. She always said the food was excellent and also the laundry service.
The activities are amazing, from fun games to trips out to some amazing places with all abilities catered for. Mom loved going out for a coffee.
All the staff also take time to care for family members it can be quite upsetting but they have all supported me through the tough times which I will be forever grateful.
I am sure I made the best decision to place Mom at Westmead.
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for your wonderful review for Westmead Residential Care Home. It is so appreciated by our team, thank you. Best wishes.

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Review from Dave P (Son of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot speak too highly of Westmead Residential Care Home.
Making the decision to place a parent in full time care and which home is an extremely difficult decision. After looking at many reviews and taking advice from friends, we visited several homes before settling on Westmead.
From the initial
visit and contact with several members of staff, it was apparent that the level of individual care is excellent. The staff are probably the most important aspect of any care home, and in the case of Westmead they are outstanding.
I can honestly say that since moving into Westmead, Mum's quality of life and general wellbeing has improved immensely.
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for your lovely review for Westmead Residential Care Home!

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Review from Deborah P (Cousin of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband's cousin came to you in June. I visit her every week, can't praise the care she gets. She gets very upset when I leave, but I know any member of staff will take her off me to ease me leaving. I love the fact that there is so much going on, that she goes out regularly on the bus for trips.
Very
happy with her care.
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you for taking the time to review our home. We are so pleased to hear how happy you are with your cousin-in-law's care at Westmead. Best wishes.

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Review from J C (Son of Resident) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nice homely care home. The staff are very friendly and helpful. Residents have plenty of activities to take part in and also little trips too. Mum enjoys the garden and green house facilities. Thank you Westmead!
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Review from Ann R (Daughter of Resident) published on 17 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident for 4 years and has received continuously fantastic care. The home is always welcoming and clean and smells nice with wonderful kind genuinely caring staff always cheerful and helpful. Not a grand stately home but much more importantly it feels like a happy place. My mum
is well looked after, comfortable and feels loved. Definitely recommend.
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Review from S M (Niece of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
A lovely home with a very nice feel. All staff that I've had contact with have always been very helpful and show great consideration for the welfare of both residents and families. We're very happy with the care and respect shared with us. Communication is very good and the activities on offer are
varied and photos of events are shared swiftly for families to enjoy.
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Review from Nichola K (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It's a devastating decision to have to make when it comes to putting your much loved dad into a care home. We had hoped to have him closer to our home but the Westmead Residential Care Home was the only available place at the time. We had plans to move him when we could but with the care and love they
have given Dad we would not attempt to move him now. He is settled and happy there.
The staff are considerate and friendly and the standard of care has been excellent. The home is spotlessly clean and the food is lovely. Activities are put on throughout the week for residents and they have even encouraged Dad to play the piano again, which is lovely.
The overall management of the home is excellent and the manager has been brilliant, supporting us through difficult times with Dad. I would highly recommend this home to anyone.
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Review from Lorraine S (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been at Westmead Residential Care Home for ten months. His care is quite exceptional, I cannot praise it highly enough. My father has advanced Alzheimer's and is treated with dignity, respect and kind attention by all the amazing staff.
There are activities almost every day and one to
one attention fitted into the week too. Trips out are organised and also visits to the home from craft stalls, local school children, the local bikers, singers and acrobats. They even organised a little mini festival with a live band, some fun festival activities and food in the summer.
This is an exceptional gem in the sometimes murky waters of care homes.
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Review from Tracey C (Daughter of Resident) published on 10 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Love to see my mum smiling, making friends, choosing to join in with a variety of activities that she would never have done before, eating, joking with staff and being safe. It's also lovely to hear staff saying such nice things about her. I couldn't be happier.
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Review from Gill A (Sister of Resident) published on 24 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Westmead Residential Care Home has been the ideal place for my sister to recuperate following an operation. The staff have been unfailingly kind and considerate and the standard of care has been high. My sister has been treated as an individual and her wishes are considered where possible. My sister
has been very happy here.
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Review from Pauline S (Daughter of Resident) published on 6 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very happy here as everyone is very friendly and she is well looked after. There are plenty of activities to keep her occupied and it's such a lovely environment. Lovely and clean and very good food. Mum especially likes her cooked breakfast.
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for taking the time to review our home. It is so wonderful to hear how happy your mum is with us at Westmead and how much she loves her cooked breakfasts! Best wishes, Fae

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Review from Sue G (Daughter of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely care home. Residents are well cared for and they are very motivated by all the activities. The staff are friendly and caring. I'm more than happy with everything that is done for Mum. In fact, I'm thinking of booking a place here!
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for your kind words for our team and home. It's wonderful to hear how happy you are with the care provided to your mum. You are more than welcome at any time, even just for some tea and cake! Best wishes, Fae

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Review from Alan C (Son of Resident) published on 4 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and caring staff who go above and beyond to make residents comfortable and happy.
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you for your kind words for our team and home at Westmead, it is so appreciated! Best wishes, Fae

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Review from Corinna W (Daughter of Resident) published on 16 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my dad up to Westmead Residential Care Home at the end of April. He has Alzheimer’s and was previously in a care home in London where we did not feel he was being adequately cared for. Since being at Westmead, he has flourished. He joins in with activities and engages with both staff and residents.
We feel comfortable and have complete faith that he is being well cared for. The staff are friendly and welcoming and the activities coordinator puts on a varied range of activities to suit all. We feel very informed by regular Facebook posts and photos. As well as this we have found that our phone enquiries and emails are responded to promptly. Thank you, Westmead.
Reply from Fae Doherty, Senior Marketing Officer at Westmead Residential Care Home

Thank you so much for taking the time to review our home and for your kind words for our team at Westmead Residential Care Home. It's wonderful to hear how well your father is doing with us and that you have complete peace of mind with him now being in our care. Best wishes, Fae

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Review from Sue S (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at Westmead for two years. I have always found the staff friendly and helpful. I’m kept informed of Mum's progress and the activities over the past few months have been amazing. Keep up the good work and thanks to everyone who works there.
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Review from Deborah P (Daughter of Resident) published on 1 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mom moved into Westmead at the end of March. She was made to feel very welcome and loved her bedroom which I had been able to make feel very homely with Mom's treasured belongings from her own home. Mom enjoys having company and security of care 24/7 at the end of her call bell. All the staff have been
very careful to provide a person-centred approach to her needs. Mom enjoys home-cooked meals and a cup of tea in a china cup and saucer. Well done Westmead!
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Review from Elaine S (Daughter of Resident) published on 1 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wouldn’t hesitate in recommending Westmead to anyone looking for somewhere for a loved one to live. Since my dad moved there in October 2020 the care given to him has been excellent. The staff are very friendly and helpful and nothing is too much trouble for them in making sure residents have everything
they need. My dad suffers from dementia and they have encouraged and got him to join in the many activities that are available to the residents. During the Covid pandemic, the care given to residents was excellent and they made sure residents kept in touch with their families at all times. Staff should feel proud of themselves for how they care for their residents at all times.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Westmead Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Westmead Residential Care Home is calculated as follows: ( (179 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westmead Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (4)

Kate

Kate Lockwood

Job Title: Activities co-ordinator Joined: 2020

Kate is our award-winning activities coordinator, who devotes so much time to getting to know exactly who her residents are as unique individuals and what they love to do, so she can organise bespoke activities which bring them so much joy.


Kate is truly outstanding and has recently won The Care Hero Award and the Outstanding Contribution to Health and Social Care in Worcestershire Award in the Worcestershire Health and Social Care Awards 2023.

Taymar

Taymar Phillips

Job Title: Home Manager Joined: 2004

Taymar has worked with us at Westmead for nearly 20 years - first starting as a care assistant, then to a full-time team leader, deputy manager and now the home manager she is today.


Speaking of her role at Westmead Taymar said: "I really do enjoy what I do - it is so rewarding.
"Westmead is special to me as it is like my second home and family. I am very passionate and proud to be at Westmead."

Tina

Tina Quinn

Job Title: Administrator Joined: 2000

Tina has been with us at Westmead for 23 years. She prides herself on always being there for our residents, their families and staff.


Tina says that what makes Westmead special is the longevity of the team - which shows how committed each and every staff member is to providing the very best care. It really does make Westmead a special place to be.

Geraldine

Geraldine Smith

Job Title: Housekeeping Assistant Joined: 2017

Geraldine brings with her to Westmead a wealth of experience, spending over 30 years working in the care sector and has now been with us for over 5 years.


"I love being part of a team that cares for others regardless of their job role - staff, residents and their loved ones alike."

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