Westmead Residential Care Home

Westmead Close, off Ledwych Road, Droitwich WR9 9LG
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9.8 75 Reviews
  • Westmead Residential Care Home, Droitwich
The variety of activities the residents enjoy at Westmead is very special. The home’s award-winning activities coordinator is passionate about researching residents’ life histories, to find out what matters to them, so she can organise activities that bring them joy.

And the group activities are just as special, from surprise ‘Magical Mystery Tours’ in the minibus, to trips to local attractions like the riverside at Worcester and local equestrian centre.

There’s so much going on inside the home, from animal visits, with everything from the winners of Crufts to rabbits and parrots. The local cadet band often perform in the home’s car park and there are regular performances from the residents’ favourite ukulele group.

Fellow residents from Sanctuary Care’s Ravenhurst home often pop in for games. And a local hairdresser also visits for regular appointments in the salon.

The community is embraced into life at Westmead, with a community breakfast morning every Monday (10am).

The home, which provides residential, dementia and pre-bookable respite care, has a wonderful warm, family feel.

With an excellent chef, the home-cooked food is delicious, with everything from roast dinners with all the trimmings to fish and chip Fridays and home baking.

The team are passionate about enriching the lives of their residents, supporting them to have a very active role to play in how their home is run. There are regular meetings to decide what activities they would like to enjoy. And they even take part in car boot sales in the home’s car park, helping out on the stalls.

Westmead has lots of cosy, welcoming spaces to relax with loved ones, who are welcome to visit at any time, and there are beautiful large gardens for summer gatherings.

And every day, even if they can't be there in person, families can see what their loved ones have been enjoying doing on Westmead’s private Facebook page.
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Care Provided by Westmead Residential Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 35 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1083
  • RESPITE Self-Funded Residential Care: from £1083

Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1083 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


*If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.

These prices are only a guideline, please contact Westmead Residential Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Taymar Phillips (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2002

Room Information

  • Single Rooms (31)
  • Couples/Companion Rooms (2)

Westmead Residential Care Home Reviews (75)

9.8

Westmead Residential Care Home has a Review Score of 9.8 (9.824) out of 10, based on 18 reviews in the last 2 years.
Over all time Westmead Residential Care Home has 75 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westmead Residential Care Home
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Total of 75, showing 61-75
Review from Elsie T (Resident) assisted by family/friend published on 13 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Westmead gives us good food, drinks, good health and security measures and a wide-ranging list of activities. Staff and carers are friendly and helpful and I appreciate being looked after 24 hours a day.
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Review from Jacqui H (Daughter of Resident) published on 2 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only been here since September. The staff are caring and attentive however some problems with getting her clothes back. This has now been sorted.
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Review from David M (Son-in-law of Resident) published on 6 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just to say my mother-in-law was very happy here and enjoyed her time in the home right up until she passed away. A big thank you to management and the caring staff.
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Review from J A M (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always polite and friendly. Mom has always been very content here! Her wishes are always respected.
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Review from Keith L (Son-in-law of Resident) published on 23 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my mother-in-law at Westmead for nearly a year now. I have nothing but praise for all of the staff, from the manager, the carers and everyone else who works there. The staff are always cheerful and nothing is too much trouble for them. Despite early stages of dementia, my mother-in-law
is very happy there. She does not always want to be involved in group activities but has formed a very good friendship with another lady resident. In my opinion, the manager deserves a special mention.
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Review from John W (Son of Resident) published on 19 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The standard of service overall is excellent.
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Review from Tony L (Son of Resident) published on 6 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recommend this home to anybody who have any relatives needing to go in a home it is first class. The staff are very helpful, parking is very good. They put on music for the ones that don't watch television, they have a sing-a-long in a different room. I was there on Sunday morning they were doing
a first aid course.
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Review from P S (Friend of Resident) published on 9 December 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend has been in Westmead for almost 5 weeks whilst her family had a trip to Australia. The care she has received has been amazing, from receptionist, carers, kitchen staff and cleaners, they have gone above and beyond to make my friend feel wanted, safe and secure. The activities team have helped
keep her entertained and encouraged her to join in. It's like having another family. I would certainly recommend Westmead to others who need either respite or residential care.
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Review from Judith C (Regular Volunteer) published on 1 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting Westmead Residential Care Home for some 5 years now on a regular basis- normally once a week, giving communion to Catholic clients- have been 5 presently down to 2. It is a quiet friendly place, clean and with a welcoming atmosphere. Everyone seems happy about the food! Being now
78 years old I have seen some dreadful "care" homes, I feel this is the best I know, size and location is good, staff fantastic.
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Review from Sandra (Daughter of Resident) published on 31 October 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Well run care home. Good caring staff. I would not hesitate to recommend it to friends/family.
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Review from Fester (Son of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has been in care for two months now, the care and attention he is receiving is wonderful. He is very happy in his new surroundings and this has given me a huge sense of relief also a lot of pressure has been taken from me. The staff are all very friendly and professional, knowing my dad has this
level of care is great news to all concerned.
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Review from Nigel J (Son of Resident) published on 29 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is well cared for in a pleasant and clean environment with all her needs being met mostly on site.
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Review from M T (Sister of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am completing this form on behalf of my brother who is living in Westmead and is very happy. A very pleasant and well run establishment, wonderful staff. Thank you.
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Review from Vic M (Son of Resident) published on 27 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having researched for a suitable home for my mother late in 2015 I settled on Westmead based on their performance reviews. I was also aware that many staff have been at Westmead for many years.


I have been more than happy with the facilities and staff any have no reservations about the care provided

to my mother.
Her health has deteriorated quite quickly and the management and staff have managed the issues without fuss and have communicated with me as and when required.
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Review from Jean M (Wife of Resident) published on 5 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since being in Westmead my husband has had all possible help. Suffering from vascular dementia my husband can be bewildered but help is always at hand. My husband has quite bad back pain but this too has been helped with a doctors aid. All in all I feel content at his being where he is.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Westmead Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 18 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Westmead Residential Care Home is calculated as follows: ( (179 Excellents x 5) + (36 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 216 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westmead Residential Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 18 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Mar 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (4)

Kate

Kate Lockwood

Job Title: Activities co-ordinator Joined: 2020

Kate is our award-winning activities coordinator, who devotes so much time to getting to know exactly who her residents are as unique individuals and what they love to do, so she can organise bespoke activities which bring them so much joy.


Kate is truly outstanding and has recently won The Care Hero Award and the Outstanding Contribution to Health and Social Care in Worcestershire Award in the Worcestershire Health and Social Care Awards 2023.

Taymar

Taymar Phillips

Job Title: Home Manager Joined: 2004

Taymar has worked with us at Westmead for nearly 20 years - first starting as a care assistant, then to a full-time team leader, deputy manager and now the home manager she is today.


Speaking of her role at Westmead Taymar said: "I really do enjoy what I do - it is so rewarding.
"Westmead is special to me as it is like my second home and family. I am very passionate and proud to be at Westmead."

Tina

Tina Quinn

Job Title: Administrator Joined: 2000

Tina has been with us at Westmead for 23 years. She prides herself on always being there for our residents, their families and staff.


Tina says that what makes Westmead special is the longevity of the team - which shows how committed each and every staff member is to providing the very best care. It really does make Westmead a special place to be.

Geraldine

Geraldine Smith

Job Title: Housekeeping Assistant Joined: 2017

Geraldine brings with her to Westmead a wealth of experience, spending over 30 years working in the care sector and has now been with us for over 5 years.


"I love being part of a team that cares for others regardless of their job role - staff, residents and their loved ones alike."

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