Westmead Residential Care Home

Westmead Close, off Ledwych Road, Droitwich WR9 9LG

Westmead is a purpose-built property that has had a recent major refurbishment. Westmead is surrounded by pleasant and secluded gardens.

The home is located on the outskirts of an attractive and popular housing development that is just half a mile from the town centre.

Westmead offers both short and long stay care and is registered for 35 places.

Historic Droitwich Spa features all major amenities including a local railway station.

Please click to visit their website and take a virtual tour of Westmead.

Group: Sanctuary Care Ltd

Person in charge: Michelle Bisseker (Manager)

Local Authority / Social Services: Worcestershire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 35 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 33

Shared Rooms: 1

Rooms with ensuite WC: 34

Facilities & Services: Day Care • Own GP if required • Own Furniture if required • Pets by arrangement • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette

Latest Care Quality Commission* Report on Westmead Residential Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.6 (maximum of 10) for Westmead Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews over all time. This Average Rating is also the rating value for Westmead Residential Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.637 for Westmead Residential Care Home is calculated as follows: ( (231 Excellents x 5) + (90 Goods x 4) + (13 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 336 Ratings = 4.637

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Westmead Residential Care Home is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7 positive Reviews (35 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.6 Westmead Residential Care Home has a Review Score of 9.6 (9.637) from 28 Reviews


Average Ratings

  • Excellent
    21
  • Good
    6
  • Satisfactory
    1
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Westmead Residential Care Home?

  • Extremely LIKELY
    25
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    1
  • Extremely UNLIKELY
    0

Reviewer Connection to Westmead Residential Care Home

  • Daughter of Resident/Service User
    8
  • Son of Resident/Service User
    8
  • Wife of Resident/Service User
    3
  • Resident / Service User
    2
  • Sister of Resident/Service User
    2
  • more

Westmead Care Home is a very good place, home from home. Staff wonderful, caring, always pleasant and ready to help. The bedrooms are kept very tidy and clean and medical staff are quick to call Dr's if needed. It is not clinically decorated, it is very homely. Home from home. Very comforting.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Every care is taken of my husband. He is happy. The staff are all kind to him and patient. His clothes are carefully laundered and he always appears clean and smart. He enjoys his food.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been a resident since February 2017 and her care has been exemplary. She is at peace content and happy in her in her "new home". During this time I have got to know the staff well and trust them in all aspects of her care. My 94-year-old father who visits his wife frequently with me always feels she has the best possible care and attention. I can only sincerely thank all the staff at Westmead.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

They need to come and see for themselves to see whether it is suitable or not.

The home is short-staffed almost all the time and this impacts on the level of service provided.

How likely would you be to recommend Westmead Residential Care Home? Unlikely

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Average Rating:   2.8 out of 5

Kate Yates, Senior PR Officer at Westmead Residential Care Home responded to this review on 09 Apr 2018:

Home manager said: “I am really saddened to read your review as this is the first time you have mentioned that there are areas where you feel we are falling short. We do have the correct number of care staff to look after our residents so I am surprised to read this and will obviously come and see you to chat through any concerns you have in person.”

Good overall service. Care excellent.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Both family, friends and mother are very happy with all that the staff do in their care. Kind, caring, helpful.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

I have been very pleased with the outstanding care and attention that my mother has received during her two-year stay at Westmead. I feel totally happy in entrusting her to the staff and believe they genuinely put her best interests first and that she is treated with dignity in this safe environment.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

From the moment mother went into Westmead, she has loved it. It is a relaxed atmosphere, with very friendly staff. The food is great and they really try hard to keep everyone happy. Entertainment and activities are good too which keeps Mum lively. Since being here she has thrived. Thanks.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

The home is clean and well decorated. The atmosphere is very welcoming and friendly and you are made to feel part of an extended family. Nothing is too much trouble and the care given is second to none. You are kept informed of your loved one's health and are made to feel part of the team.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Westmead is a clean, comfortable and safe home that has provided compassionate care for my dad at the time in his life when this was needed. This is his home and the caring staff are his extended family.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Mam is very happy in Westmead and is well looked after and cared for.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

My mother has been resident at Westmead for 3 years. She has always been treated with respect and her views have always been listened to. She is always clean and well presented. I feel confident leaving her in their care.

How likely would you be to recommend Westmead Residential Care Home? Likely

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Average Rating:   4.8 out of 5

Overall care is good.
Staff friendly.
Improvement suggestion; hand sanitizer at entrance and throughout building. Did appear for a period when on lock down earlier this year when mentioned to staff but has not been seen since.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

My mother has only been here since September. The staff are caring and attentive however some problems with getting her clothes back. This has now been sorted.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.3 out of 5

Westmead gives us good food, drinks, good health and security measures and a wide-ranging list of activities. Staff and carers are friendly and helpful and I appreciate being looked after 24 hours a day.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

Just to say my mother-in-law was very happy here and enjoyed her time in the home right up until she passed away. A big thank you to management and the caring staff.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I have been visiting my mother-in-law at Westmead for nearly a year now. I have nothing but praise for all of the staff, from the manager, the carers and everyone else who works there. The staff are always cheerful and nothing is too much trouble for them. Despite early stages of dementia, my mother-in-law is very happy there. She does not always want to be involved in group activities but has formed a very good friendship with another lady resident. In my opinion, the manager deserves a special mention.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Always polite and friendly. Mom has always been very content here! Her wishes are always respected.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

The standard of service overall is excellent.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

I recommend this home to anybody who have any relatives needing to go in a home it is first class. The staff are very helpful, parking is very good. They put on music for the ones that don't watch television, they have a sing-a-long in a different room. I was there on Sunday morning they were doing a first aid course.

How likely would you be to recommend Westmead Residential Care Home? Likely

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Average Rating:   5 out of 5

My friend has been in Westmead for almost 5 weeks whilst her family had a trip to Australia. The care she has received has been amazing, from receptionist, carers, kitchen staff and cleaners, they have gone above and beyond to make my friend feel wanted, safe and secure. The activities team have helped keep her entertained and encouraged her to join in. It's like having another family. I would certainly recommend Westmead to others who need either respite or residential care.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Well run care home. Good caring staff. I would not hesitate to recommend it to friends/family.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4 out of 5

I have been visiting Westmead Residential Care Home for some 5 years now on a regular basis- normally once a week, giving communion to Catholic clients- have been 5 presently down to 2. It is a quiet friendly place, clean and with a welcoming atmosphere. Everyone seems happy about the food! Being now 78 years old I have seen some dreadful "care" homes, I feel this is the best I know, size and location is good, staff fantastic.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Dad has been in care for two months now, the care and attention he is receiving is wonderful. He is very happy in his new surroundings and this has given me a huge sense of relief also a lot of pressure has been taken from me. The staff are all very friendly and professional, knowing my dad has this level of care is great news to all concerned.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mum is well cared for in a pleasant and clean environment with all her needs being met mostly on site.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

I am completing this form on behalf of my brother who is living in Westmead and is very happy. A very pleasant and well run establishment, wonderful staff. Thank you.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Having researched for a suitable home for my mother late in 2015 I settled on Westmead based on their performance reviews. I was also aware that many staff have been at Westmead for many years.

I have been more than happy with the facilities and staff any have no reservations about the care provided to my mother.
Her health has deteriorated quite quickly and the management and staff have managed the issues without fuss and have communicated with me as and when required.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

Since being in Westmead my husband has had all possible help. Suffering from vascular dementia my husband can be bewildered but help is always at hand. My husband has quite bad back pain but this too has been helped with a doctors aid. All in all I feel content at his being where he is.

How likely would you be to recommend Westmead Residential Care Home? Extremely Likely

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Average Rating:   5 out of 5

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