Willow Bank House Residential Home

Tilesford Park, Throckmorton, Pershore WR10 2LA
Review Us
9.9 58 Reviews
  • Willow Bank House Residential Home, Pershore
Just outside the friendly market town of Pershore, Willow Bank House provides dedicated dementia care in a peaceful countryside setting. This purpose-built home is designed to feel exactly that – homely, safe, and welcoming – with support that enables residents to live with dignity, comfort, and as much independence as possible.

The focus is on what remains possible – helping individuals continue to enjoy life, even as needs evolve. Several cosy communal spaces offer opportunities for connection and relaxation, while two smaller, more private wings provide quieter surroundings and additional support for those who prefer a gentler pace.

Daily life is shaped by a calm, reassuring rhythm. Activities are carefully tailored to support wellbeing and engagement – including familiar hobbies, sensory sessions, and visits from local groups that help maintain valuable community links.

Meals are freshly prepared on site using local ingredients wherever possible, with menus created to suit individual tastes and dietary requirements. Nourishing food, thoughtfully served, is an important part of daily life at Willow Bank House.

To find out more or to arrange a visit, please get in touch.
Show Willow Bank House Residential Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Willow Bank House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Carole Hall (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (2)

Willow Bank House Residential Home Reviews (58)

9.9

Willow Bank House Residential Home has a Review Score of 9.9 (9.883) out of 10, based on 31 reviews in the last 2 years.
Over all time Willow Bank House Residential Home has 58 reviews.

Overall Experience
  • 46
  • 11
  • 1
  • 0
  • 0
Date Published
  • 58
  • 11
  • 19
  • 30
  • 28
Reviewer Connection to Willow Bank House Residential Home
  • 28
  • 8
  • 5
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 58, showing 1-20
Review from Karen E (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff seem to know all the residents well and are always friendly and polite with them. They seem to respond quickly to unexpected needs. I always feel welcome when I visit Dad and the staff have helped me when I've been feeling upset.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michelle S (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went in for a short stay but stayed. She stayed because they are very caring towards my mum so much she calls it home. There is humour and entertainment which is important so important. Her dementia is really taking over now but I know she will be cared for through her journey. When I visit
the staff are always there to update me and acknowledge and discuss anything to do with mum.
I can relax knowing my mum is in safe hands.
Thank you everyone
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my mother's last days, the staff at the home showed her love, care and compassion. They were wonderful and I was so grateful for the support they gave me.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Julie G (Daughter of Resident) published on 2 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Yesterday I visited mum and enjoyed a lovely time singing along to that days entertainer. The music that is provided at Willow Bank is excellent with residents, relatives and staff all joining in. Music is so important to mum as it really triggers memories of bands she has seen as well as showing she
still knows all the words to lots of songs. As always it was lovely to enjoy coffee and cake with mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon B (Son of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We, the family and the husband of Halcyon, were very pleased with the professional care given to our dear mother. She was well looked after and helped to keep her dignity within the realms of her creeping dementia. We were impressed with her private room complete with en-suite bathroom and sitting chair
with a window overlooking the garden. Every time we visited we were treated well and my elderly father given help to be able to sit with Halcyon. The place was tidy and mostly clean given the difficult circumstances. We thank you and the staff for looking after and caring for our mother
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Frances L (Partner of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my thanks to the Willow Bank staff for the excellent care that my partner received during his residence there from January 2024 to January 2025.


I was impressed by Willow Bank the first time I went there. It is clean, spacious, comfortable and nicely decorated. There are several

different rooms available to the residents. On the ground floor there are two large sitting rooms, a pleasant television room and a dining room which is also used for other activities and events. There are activities and a variety of events every day including music, singing, dancing, exercise, skittles, quizzes, animals to pet - the list goes on!


Primarily, of course, it was the staff that made Willow Bank such a good second home for my partner who was suffering from vascular dementia. They treated the residents in such a normal and relaxed way, coping calmly and cheerfully at all times. I was so impressed. I know he was happy there. Thank you Willow Bank.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie S (Daughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is in Willow bank and I'm very happy with the care she gets off all the staff. The staff are very loving to mum and look after her well. There are lots of different activities that go on, mums room is very clean and bright. Mum enjoys her food and she's given plenty to drink.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D L (Granddaughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Bank is an incredible residential home, there is such a kind, warm and friendly presence as soon as you enter the home. I know my Grandmother is happy and safe and never have to worry about her because we know she's in safe hands. Willow Bank go above and beyond with everything they do, from
the activities they put on to the care they give. I highly recommend.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kerry S (Granddaughter of Resident) published on 9 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a great residential home. My nan is very settled there and all the staff a very friendly they go above and beyond with different activities they put on for the residents nan certainly likes a sing song which is amazing to see thank you for all the staff at willow bank you all do an amazing job
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Alisha S (Great-granddaughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic residential home my great nan is loving it there and she loves all the entertainment that the staff puts on for them. The staff are always lovely and puts a smile on your face and the residents face which is lovely to see.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K L (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a long term resident (5 years this February) at Willowbank. She has vascular dementia and her condition has progressed as would be expected. What has been consistent over this time is the kind, respectful and caring support she has received from all Willowbank carers and ancillary staff.
Within a secure environment, residents are given as much freedom as is possible to move around the home and to make their own choices. There is a regular programme of activities within the main lounge and there always seems to be something entertaining happening on my weekly visits to Mum. Family engagement is always encouraged and managers and staff make themselves available for any questions and regular review meetings. The home is bright and cheerful and well maintained. Most importantly the home has as its backbone a really dedicated Manager, Deputy, Head of Care and Team Leaders who have my respect.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rebecca L (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowbank care team are more than just a team of carers, they are extended family members who give my mom the best possible life living with Alzheimer's... My mom is given respect, love, dignity and understanding. I cannot fault the Willowbank team, they are all the best! Thank you from the bottom
of my heart for all you do for my mom, even supporting my dad as he copes without her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C L (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've always been happy with the care provided by Willow Bank.
The staff are kind and very helpful with any concerns we may or may not have at the time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J L (Daughter of Resident) published on 2 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff always welcoming. We recently lost our dad who loved to visit Mum at Willowbank. Myself and my sister appreciated the kindness shown to Dad and ourselves. The care shown to Mum is wonderful and we always have good feedback when we visit and call.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sarah G (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here at Willow Bank care home for 18 months.
All the staff are absolutely wonderful. They go above and beyond to help my mom and even myself and my father.
Their kindness and caring attitude shines through making my mom smile every day.
The home is always clean and the
food smells delicious.
They're always able to answer any questions we may have with empathy and love.
There is a good continuity with regular and familiar staff.
The activities are wonderful, there's always something happening such as magicians, trips out, singers, animal visits and so much more.
I know my mom is safe and cared for at Willow Bank care home.
They are all wonderful!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kelly R (Daughter of Resident) published on 27 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is now thriving at Willowbank Care Home (she has been a resident for 3 years), and I truly believe this is due to the care, hard work and dedication of their wonderful team. She has integrated beautifully, making friends with both the other residents and staff alike. She particularly enjoys
the various music activities they plan regularly and it's heartwarming to see her living well with dementia. I wouldn't hesitate to recommend this specialist dementia care home to anyone looking for quality care for their loved ones. Thank you, Willowbank Team, for taking such amazing care of my mum!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Mandy B (Wife of Resident) published on 23 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express how grateful I am to Willow Bank the staff are unbelievably the best I could ever wish for to look after my husband. They are professional, hard-working, kind, caring and that is all of them from the office staff to the kitchen to domestic to carers they have done so much for my husband,
they are his family, and they are the ones he wants to be with, they are the ones he feels safe with, they are the ones he smiles at. I can see when I go there that they all do their best and go that extra mile even if it's just to hold a resident's hand while they are upset or scared. They are always doing things to make it as enjoyable as they can for them including craft days, hairdressers, games, singers, comedians and days out and other events, in fact, they have a better social life than me. I love going to see my husband there. I can say wholeheartedly I would never want him to go anywhere else.
Reply from Carole Hall, Registered Manager at Willow Bank House Residential Home

Thank you so much for your kind words, your husband is a pleasure to look after and it is a privilege to be a part of his life.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline H (Wife of Resident) published on 19 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Would recommend Willow Bank as an excellent care home for someone with dementia needs. The carers and other staff are pleasant, polite and present a happy environment for the residents. The chefs provide wonderful food and the cleanliness is very good. Lots of entertainment for all to enjoy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 19 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been at Willow Bank for the past three years. I cannot praise the staff enough, they are all exceptional. I am always fully informed regarding her care, and any questions I have are always answered fully. The atmosphere at Willow Bank is very happy, with music playing and lots of activities
going on, but also quiet areas for people who like a slower pace,
Dementia cafe is great to meet other families.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lena S (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father's care has been excellent. Staff are all very friendly and take the time to get to know residents. Dad is happy living here and feels safe and well looked after. Lots of activities, singing and dancing are on offer. We recently had a family party for a big birthday for Dad and the staff were
very accommodating and helpful with this - we all had a lovely time.
I would certainly recommend Willow Bank as a lovely home with excellent staff and in such a peaceful setting.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.883)

Overview of Review Score

The Review Score of 9.9 (9.883) out of 10 for Willow Bank House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.883 for Willow Bank House Residential Home is calculated as follows: ( (325 Excellents x 5) + (41 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 367 Ratings = 4.883
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Bank House Residential Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (2)

Meet the Team (1)

Carole

Carole Hall

Job Title: Registered Manager Joined: 2018

Carole has worked in care for 30 years, starting her career at Worcester County Council as a domiciliary care assistant, then moving to Sanctuary. At Sanctuary, she started as a Care Assistant and worked her way up to the Home Manager position. Carole has achieved her NVQ 5 and Leadership in Dementia Qualification with Worcester University.
Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.

Frequently Asked Questions about Willow Bank House Residential Home

What types of Care is Willow Bank House Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Bank House Residential Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Willow Bank House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Bank House Residential Home to the centre of Pershore?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank House Residential Home to verify any information. View our terms and conditions. Willow Bank House Residential Home has an Enhanced Service - more info.