Willow Bank House Residential Home

At the end of this respite care period I immediately arranged for my wife to stay permanently. I am most grateful that I have found a home from home for her

My husband is now settled in the home and that is thanks to the staff for their outstanding love, kindness and respect. I will always be grateful to them

The staff at Willow Bank were brilliant at arranging a special lunch for my mum. Her best friend is in a nursing home a few miles away. With the help of her friend's daughter we were able to bring them together in the quiet lounge to share memories and a good lunch. It was lovely to see them together. Thank you.

My mum was very happy at Willow Bank Care Home and was part of the big happy family that exists there. For anyone looking for a place for their loved one I would certainly recommend this one.

It is difficult to watch a parent gradually losing themselves due to dementia but the support from Willow Bank and knowing that Dad is safe and being well looked after makes it more bearable.

My Nan has been in Willow Bank for just over a year and wow the staff are just amazing they get to know the residents so well and no what there needs are. If we the family members have an issues regarding my Nans care they are quick to sort it if they can't sort it there and then it will get sorted you can count on that. The entertainment is fantastic I know for sure when we are there Nan definitely enjoys it but so do we lol

The Snacks and pastries are Amazing Nan absolutely loves them they even offer us tea coffee and biscuits. I've been lucky enough to taste a little bit of the food they get Let me tell you it taste and smells delicious and they have choices to what they can have also and they cater for everybody needs. The kitchen staff are amazing, as are all the staff. Each and everyone plays a role in making Willow Bank just great. Also the hairdresser is amazing she works so well with the residents and has such patience with them all

Mum has lived at Willowbank for nearly 5 years and has been supported by amazing staff throughout her journey. Dad passed away nearly 3 years ago but he was happy knowing that mum was well taken care of. Staff are always very welcoming whether it's a visit in person or my regular 2/3 days phone call to check on mum as I promised dad that I would

Our mum, who has early-onset Alzheimer's, came here for a two-week respite stay in August. At just 62, it was a daunting transition for her and for us daughters. During those two weeks, we realized her condition had progressed to a point where we could no longer provide the care she needed, as such we made the decision for her to stay. The care home was incredible during this time, helping both Mum and our family navigate the transition with so much patience and empathy. Since moving in, Mum has been so well looked after, more than we could have ever asked for. We want to give a particular shoutout to the management team, the team leaders, and the nursing staff who have been involved in her daily life. While we can't name individuals here, the team members we've worked most closely with have been real superheroes. Every member of the staff is consistently helpful, kind, and compassionate. We feel so much peace knowing Mum is in such safe, caring hands. Thank you all.

My husband has been a permanent resident for 8 months. He is extremely well cared for by the whole team. He is encouraged to join in activities and enjoys some of the amazing entertainment. He's never left unsupervised always kind carers are there to help and support his needs. The meals are excellent and nutritious he eats well with menus printed daily on a cork board for loved ones to see. Care reviews of him are regularly done and I'm kept in touch regarding all of this. It's a happy place and after visits I leave and return home never feeling any concerns about him. The staff are fantastic, so kind and understanding. and I know I can come home without any worries knowing if there was a concern I would be contacted. My husband is always treated with great respect.

all the carers are exceptional.

My family member has been in WILLOWBANK over 3 years & I cannot fault the love & care that she has received.

Great entertainment is always provided for the residents & Christmas is made so very special..

Nothing is too much trouble for the team & management.

The carers always make sure I have telephone updates on her condition, which are invaluable.

Staff at Willow Bank supported us and my mother with her transition into her new permanent home.

Staff are very friendly to mum, I always feel welcome by the staff. Mum is well looked after and I feel she is happy and settled. There is always music and painting going on and the staff take the residence on outings

The staff seem to know all the residents well and are always friendly and polite with them. They seem to respond quickly to unexpected needs. I always feel welcome when I visit Dad and the staff have helped me when I've been feeling upset.

Thank you everyone

In my mother's last days, the staff at the home showed her love, care and compassion. They were wonderful and I was so grateful for the support they gave me.

We, the family and the husband of Halcyon, were very pleased with the professional care given to our dear mother. She was well looked after and helped to keep her dignity within the realms of her creeping dementia. We were impressed with her private room complete with en-suite bathroom and sitting chair with a window overlooking the garden. Every time we visited we were treated well and my elderly father given help to be able to sit with Halcyon. The place was tidy and mostly clean given the difficult circumstances. We thank you and the staff for looking after and caring for our mother

I want to express my thanks to the Willow Bank staff for the excellent care that my partner received during his residence there from January 2024 to January 2025.

I was impressed by Willow Bank the first time I went there. It is clean, spacious, comfortable and nicely decorated. There are several different rooms available to the residents. On the ground floor there are two large sitting rooms, a pleasant television room and a dining room which is also used for other activities and events. There are activities and a variety of events every day including music, singing, dancing, exercise, skittles, quizzes, animals to pet - the list goes on!

Primarily, of course, it was the staff that made Willow Bank such a good second home for my partner who was suffering from vascular dementia. They treated the residents in such a normal and relaxed way, coping calmly and cheerfully at all times. I was so impressed. I know he was happy there. Thank you Willow Bank.

Willow Bank is an incredible residential home, there is such a kind, warm and friendly presence as soon as you enter the home. I know my Grandmother is happy and safe and never have to worry about her because we know she's in safe hands. Willow Bank go above and beyond with everything they do, from the activities they put on to the care they give. I highly recommend.

What a fantastic residential home my great nan is loving it there and she loves all the entertainment that the staff puts on for them. The staff are always lovely and puts a smile on your face and the residents face which is lovely to see.

My mother is a long term resident (5 years this February) at Willowbank. She has vascular dementia and her condition has progressed as would be expected. What has been consistent over this time is the kind, respectful and caring support she has received from all Willowbank carers and ancillary staff. Within a secure environment, residents are given as much freedom as is possible to move around the home and to make their own choices. There is a regular programme of activities within the main lounge and there always seems to be something entertaining happening on my weekly visits to Mum. Family engagement is always encouraged and managers and staff make themselves available for any questions and regular review meetings. The home is bright and cheerful and well maintained. Most importantly the home has as its backbone a really dedicated Manager, Deputy, Head of Care and Team Leaders who have my respect.