Willow Bank House Residential Home

Tilesford Park, Throckmorton, Pershore WR10 2LA
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9.9 63 Reviews
  • Willow Bank House Residential Home, Pershore
Just outside the friendly market town of Pershore, Willow Bank House provides dedicated dementia care in a peaceful countryside setting. This purpose-built home is designed to feel exactly that – homely, safe, and welcoming – with support that enables residents to live with dignity, comfort, and as much independence as possible.

The focus is on what remains possible – helping individuals continue to enjoy life, even as needs evolve. Several cosy communal spaces offer opportunities for connection and relaxation, while two smaller, more private wings provide quieter surroundings and additional support for those who prefer a gentler pace.

Daily life is shaped by a calm, reassuring rhythm. Activities are carefully tailored to support wellbeing and engagement – including familiar hobbies, sensory sessions, and visits from local groups that help maintain valuable community links.

Meals are freshly prepared on site using local ingredients wherever possible, with menus created to suit individual tastes and dietary requirements. Nourishing food, thoughtfully served, is an important part of daily life at Willow Bank House.

To find out more or to arrange a visit, please get in touch.
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Care Provided by Willow Bank House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Willow Bank House Residential Home to find out the exact price for your requirements.

Contact Willow Bank House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow Bank House Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carole Hall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (2)

Willow Bank House Residential Home Reviews (63)

9.9

Willow Bank House Residential Home has a Review Score of 9.9 (9.884) out of 10, based on 27 reviews in the last 2 years.
Over all time Willow Bank House Residential Home has 63 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Willow Bank House Residential Home
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Total of 63, showing 1-20
Review from Julie G (Daughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Visit from hairdresser. Not only does mum enjoy the hairdresser experience but it is lovely to see all residents with a smile because their hair looks gorgeous. By 'going to the hairdresser' it allows mum to have the hands on therapy of normal everyday life. Mum happily chats to the hairdresser-just
like she used to. This is a really valuable session for all. Thank you.
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Review from Kerry S (Granddaughter of Resident) published on 11 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Nan has been in Willow Bank for just over a year and wow the staff are just amazing they get to know the residents so well and no what there needs are. If we the family members have an issues regarding my Nans care they are quick to sort it if they can't sort it there and then it will get sorted
you can count on that. The entertainment is fantastic I know for sure when we are there Nan definitely enjoys it but so do we lol


The Snacks and pastries are Amazing Nan absolutely loves them they even offer us tea coffee and biscuits. I've been lucky enough to taste a little bit of the food they get Let me tell you it taste and smells delicious and they have choices to what they can have also and they cater for everybody needs. The kitchen staff are amazing, as are all the staff. Each and everyone plays a role in making Willow Bank just great. Also the hairdresser is amazing she works so well with the residents and has such patience with them all

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Review from Jacqueline L (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Willowbank for nearly 5 years and has been supported by amazing staff throughout her journey. Dad passed away nearly 3 years ago but he was happy knowing that mum was well taken care of. Staff are always very welcoming whether it's a visit in person or my regular 2/3 days phone call
to check on mum as I promised dad that I would
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Review from M R (Daughter of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum, who has early-onset Alzheimer's, came here for a two-week respite stay in August. At just 62, it was a daunting transition for her and for us daughters. During those two weeks, we realized her condition had progressed to a point where we could no longer provide the care she needed, as such
we made the decision for her to stay. The care home was incredible during this time, helping both Mum and our family navigate the transition with so much patience and empathy. Since moving in, Mum has been so well looked after, more than we could have ever asked for. We want to give a particular shoutout to the management team, the team leaders, and the nursing staff who have been involved in her daily life. While we can't name individuals here, the team members we've worked most closely with have been real superheroes. Every member of the staff is consistently helpful, kind, and compassionate. We feel so much peace knowing Mum is in such safe, caring hands. Thank you all.
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Review from Judith H (Wife of Resident) published on 10 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been a permanent resident for 8 months. He is extremely well cared for by the whole team. He is encouraged to join in activities and enjoys some of the amazing entertainment. He's never left unsupervised always kind carers are there to help and support his needs. The meals are excellent
and nutritious he eats well with menus printed daily on a cork board for loved ones to see. Care reviews of him are regularly done and I'm kept in touch regarding all of this. It's a happy place and after visits I leave and return home never feeling any concerns about him. The staff are fantastic, so kind and understanding. and I know I can come home without any worries knowing if there was a concern I would be contacted. My husband is always treated with great respect.
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Review from Amanda F (Wife of Resident) published on 7 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely and caring towards the residents, staff and visitors. There is some good entertainment vison for the residents.. My husband took part in a cognitive stimulation course which he enjoys. The food is fresh and delicious. We had our 3 month review and we pointed out some of our concerns
which have been addressed. It took a while for him and me to adjust, but I think he is settled. I am grateful for the care that he is receiving at Willow Bank.
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Review from Karen M (Daughter of Resident) published on 1 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home with superb facilities,
all the carers are exceptional.


My family member has been in WILLOWBANK over 3 years & I cannot fault the love & care that she has received.


Great entertainment is always provided for the residents & Christmas is made so very special..


Nothing

is too much trouble for the team & management.


The carers always make sure I have telephone updates on her condition, which are invaluable.

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Review from Keith B (Son of Resident) published on 2 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother stayed at Willow Bank from November 2025 until early January 2026. This was a respite placement as my mother is living with dementia.
My mother had previously had a difficult respite placement so was unsettled when she arrived at Willow Bank and the family's confidence in respite care was
at a low ebb.
Quickly the quality of care provided at Willow Bank reassured the family and my mother settled well. I found the staff and the management of the care home to be kind, caring, responsive and expert in providing care to people with dementia which was just what we and my mother needed.
Staff at Willow Bank supported us and my mother with her transition into her new permanent home.
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Review from Jackie S (Daughter of Resident) published on 22 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are very friendly to mum, I always feel welcome by the staff. Mum is well looked after and I feel she is happy and settled. There is always music and painting going on and the staff take the residence on outings
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Review from Karen E (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff seem to know all the residents well and are always friendly and polite with them. They seem to respond quickly to unexpected needs. I always feel welcome when I visit Dad and the staff have helped me when I've been feeling upset.
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Review from Michelle S (Daughter of Resident) published on 2 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went in for a short stay but stayed. She stayed because they are very caring towards my mum so much she calls it home. There is humour and entertainment which is important so important. Her dementia is really taking over now but I know she will be cared for through her journey. When I visit
the staff are always there to update me and acknowledge and discuss anything to do with mum.
I can relax knowing my mum is in safe hands.
Thank you everyone
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Review from A B (Daughter of Resident) published on 18 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my mother's last days, the staff at the home showed her love, care and compassion. They were wonderful and I was so grateful for the support they gave me.
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Review from Simon B (Son of Resident) published on 1 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We, the family and the husband of Halcyon, were very pleased with the professional care given to our dear mother. She was well looked after and helped to keep her dignity within the realms of her creeping dementia. We were impressed with her private room complete with en-suite bathroom and sitting chair
with a window overlooking the garden. Every time we visited we were treated well and my elderly father given help to be able to sit with Halcyon. The place was tidy and mostly clean given the difficult circumstances. We thank you and the staff for looking after and caring for our mother
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Review from Frances L (Partner of Resident) published on 11 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to express my thanks to the Willow Bank staff for the excellent care that my partner received during his residence there from January 2024 to January 2025.


I was impressed by Willow Bank the first time I went there. It is clean, spacious, comfortable and nicely decorated. There are several

different rooms available to the residents. On the ground floor there are two large sitting rooms, a pleasant television room and a dining room which is also used for other activities and events. There are activities and a variety of events every day including music, singing, dancing, exercise, skittles, quizzes, animals to pet - the list goes on!


Primarily, of course, it was the staff that made Willow Bank such a good second home for my partner who was suffering from vascular dementia. They treated the residents in such a normal and relaxed way, coping calmly and cheerfully at all times. I was so impressed. I know he was happy there. Thank you Willow Bank.

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Review from D L (Granddaughter of Resident) published on 10 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willow Bank is an incredible residential home, there is such a kind, warm and friendly presence as soon as you enter the home. I know my Grandmother is happy and safe and never have to worry about her because we know she's in safe hands. Willow Bank go above and beyond with everything they do, from
the activities they put on to the care they give. I highly recommend.
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Review from Alisha S (Great-granddaughter of Resident) published on 7 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic residential home my great nan is loving it there and she loves all the entertainment that the staff puts on for them. The staff are always lovely and puts a smile on your face and the residents face which is lovely to see.
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Review from K L (Daughter of Resident) published on 18 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a long term resident (5 years this February) at Willowbank. She has vascular dementia and her condition has progressed as would be expected. What has been consistent over this time is the kind, respectful and caring support she has received from all Willowbank carers and ancillary staff.
Within a secure environment, residents are given as much freedom as is possible to move around the home and to make their own choices. There is a regular programme of activities within the main lounge and there always seems to be something entertaining happening on my weekly visits to Mum. Family engagement is always encouraged and managers and staff make themselves available for any questions and regular review meetings. The home is bright and cheerful and well maintained. Most importantly the home has as its backbone a really dedicated Manager, Deputy, Head of Care and Team Leaders who have my respect.
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Review from Rebecca L (Daughter of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Willowbank care team are more than just a team of carers, they are extended family members who give my mom the best possible life living with Alzheimer's... My mom is given respect, love, dignity and understanding. I cannot fault the Willowbank team, they are all the best! Thank you from the bottom
of my heart for all you do for my mom, even supporting my dad as he copes without her.
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Review from C L (Daughter of Resident) published on 14 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've always been happy with the care provided by Willow Bank.
The staff are kind and very helpful with any concerns we may or may not have at the time.
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Review from Sarah G (Daughter of Resident) published on 30 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident here at Willow Bank care home for 18 months.
All the staff are absolutely wonderful. They go above and beyond to help my mom and even myself and my father.
Their kindness and caring attitude shines through making my mom smile every day.
The home is always clean and the
food smells delicious.
They're always able to answer any questions we may have with empathy and love.
There is a good continuity with regular and familiar staff.
The activities are wonderful, there's always something happening such as magicians, trips out, singers, animal visits and so much more.
I know my mom is safe and cared for at Willow Bank care home.
They are all wonderful!
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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Willow Bank House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Willow Bank House Residential Home is calculated as follows: ( (283 Excellents x 5) + (37 Goods x 4) ) ÷ 320 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Bank House Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Carole

Carole Hall

Job Title: Registered Manager Joined: 2018

Carole has worked in care for 30 years, starting her career at Worcester County Council as a domiciliary care assistant, then moving to Sanctuary. At Sanctuary, she started as a Care Assistant and worked her way up to the Home Manager position. Carole has achieved her NVQ 5 and Leadership in Dementia Qualification with Worcester University.
Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.

Frequently Asked Questions about Willow Bank House Residential Home

What types of Care is Willow Bank House Residential Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Willow Bank House Residential Home have?

There are 63 Single Rooms.

What are the Facilities & Services at Willow Bank House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willow Bank House Residential Home to the centre of Pershore?

2.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank House Residential Home to verify any information. View our terms and conditions. Willow Bank House Residential Home has an Enhanced Service - more info.