
Willowbank care team are more than just a team of carers, they are extended family membersRebecca L(Daughter of Resident/Service User)

The activities are wonderful, there's always something happening such as magicians, trips out,Sarah G(Daughter of Resident/Service User)

Would recommend Willow Bank as an excellent care home for someone with dementia needs.Pauline H(Wife of Resident/Service User)

Willowbank care team are more than just a team of carers, they are extended family membersRebecca L(Daughter of Resident/Service User)

The activities are wonderful, there's always something happening such as magicians, trips out,Sarah G(Daughter of Resident/Service User)

Would recommend Willow Bank as an excellent care home for someone with dementia needs.Pauline H(Wife of Resident/Service User)

Just outside the friendly market town of Pershore, Willow Bank House provides dedicated dementia care in a peaceful countryside setting. This purpose-built home is designed to feel exactly that – homely, safe, and welcoming – with support that enables residents to live with dignity, comfort, and as much independence as possible.
The focus is on what remains possible – helping individuals continue to enjoy life, even as needs evolve. Several cosy...
Care Provided by Willow Bank House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willow Bank House Residential Home for full pricing details and T&Cs.
Contact Willow Bank House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Buckland Care Ltd
- Private Owned
Person in charge
- Carole Hall(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (2)
Willow Bank House Residential Home Reviews (64)
Willow Bank House Residential Home has a Review Score of 9.9 (9.894) out of 10, based on 27 reviews in the last 2 years.
Over all time Willow Bank House Residential Home has 64 reviews.
My mother went into Willowbank in February this year. The staff and management are hard-working and friendly. She always looks happy and well cared for. She loves the food and has even put on weight. I would definitely recommend Willow Bank to anyone looking for a care home for a loved one.
I cannot recommend the home and staff enough! The staff are so kind, friendly, informative and extremely caring for my aunt. I live approximately 2 hours away from the home so my visits are periodic. I rely totally on the staff caring for my aunt and keeping me informed. The staff are wonderful such a marvellous home. My aunt and I are blessed.
I am extremely happy with the care being provided for my grandfather. The staff keep me updated about everything. If I have any concerns or queries the staff are more than happy to help. The home is very clean and comfortable. Being a Senior Carer myself I can honestly say this is one of the best nursing homes I have ever seen.
My mum is very happy here which makes us happy.
My mother always looks clean and well cared for. She says how happy she is and how lovely the staff are. Today is her 90th birthday and she is having a lovely day being spoilt and they are making her a cake.
I have always found Willow Bank clean, a very friendly atmosphere, staff are very helpful, most importantly mum is very well cared for on all levels, she is always clean well nourished and happy in her surroundings. The staff always update me with any changes to mums care, I feel the staff all love my mum and I would highly recommend it here.
My mother is well cared for at Willow Bank House and feels happy there. She is safe 24/7. She has her own room which has lots of personal items around her. During the covid restrictions, the staff all took extra care with testing and followed all government guidelines. My mother is much better living at Willow Bank House than remaining on her own.
My mum has been well looked after during her time at Willow Bank House. The covid situation has been extremely tough but we have been kept well informed.
My mum lives at Willow Bank, I was concerned initially as this was all so new to us, but mum is happy, safe and very well looked after. The staff are helpful and friendly, nothing is too much trouble and have always found senior staff make time to talk if I have any questions, would highly recommend. Willow Bank is a very happy environment, lots of laughter and smiles. Every member of staff I have encountered is caring and attentive, the best home alternative I could have hoped for, thank you all.
You get a welcome and a cup of tea or coffee. My wife is well cared for. Pity all homes aren't the same. I can't fault them in anything.
Mum went into Willow Bank on an initial 2 week respite basis, and when permanent, long term care was deemed appropriate we were delighted that it was able to be without moving elsewhere. The staff, at all levels, have been fantastic with Mum, she has settled far easier than we could have imagined. Thank you to all at Willowbank!
The care, the place, in fact everything was excellent. Glad we made the choice to bring Mom here.
I have visited many care homes with different members of my family. This care home is excellent in all aspects. My uncle is well looked after, both in his personal needs and mobility needs. Nothing is too much trouble for any members of staff. When leaving my uncle it is always with the knowledge that he is safe, well looked after and that all his needs are being met.
Thanks for taking the time to review Willow Bank. We are so pleased with your comments and have passed them on to the team there. Thanks again.
Most importantly, my mother-in-law is happy and well looked after.
Thank you for taking the time to review our service and thank you for your understanding and your patience during the transitional period we had. We are so glad your mother-in-law is happy at Willow Bank.
My brother was in hospital for eight months and was diagnosed with dementia. He moved into Willow Bank three months ago. He is settled and content with his care and surroundings. Willow Bank is bright, light and with very pleasant decor. The rooms are very nice, more like a hotel. The staff are very helpful. I am happy my brother is receiving good care and assistance.
Thank you very much for taking the time to review us. We are so pleased that your brother is happy at Willow Bank.
My mother has been there for just over 2 years and has been very happy there, as a matter of fact, she is looking better than when at her home.
Today was the opening of the dementia café. It was a lovely event. Willow Bank has changed beyond all expectations. Staff are so lovely and approachable and morale seems to be very high.
Thank you for taking the time to review Willow Bank. We are so glad you enjoyed the event and that you find the service to be much improved. We have an excellent staff team there!
My grandad has recently moved here and its a lovely nursing home in a beautiful setting. All the staff are friendly and welcoming. My Grandad really enjoys the entertainment they put on for him, he's always in the lounge when I visit him, we've noticed a real change in him being here. His weight was a concern but he's now happily eating and gaining weight which is better for him. I thank all the staff and management there as they really do take care of him and it's lovely how all the staff know all the residents.
Thanks very much for taking the time to review our care home. We are so glad your grandad is settled in and enjoying living here.
Always welcome.
When I visit Mum there is always a warm and friendly welcome from the kind and caring staff. Mum is content and the environment is pleasant with a variety of interesting activities for those who wish to take part.
Many thanks for taking the time to review our service. Kind regards
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 24 Jul 2026
Residents at Willow Bank care home were delighted to welcome two very special four-legged visitors when miniature ponies Lollipop and Moomin came along to brighten their day. The gentle pair...
- 24 Jun 2026
A resident at Willow Bank House Care Home has been sharing memories from her rich and colourful life as part of a dementia-friendly life story activity. Margaret, affectionately known as...
- 28 Apr 2026
This spring edition captures everything from Buckland in Bloom and Easter celebrations to special birthdays, animal visits, creative activities, community connections and industry awards. Inside, you’ll find residents planting flowers,...
There are no upcoming events for Willow Bank House Residential Home.
Awards / Recognitions (4)
- 18 Mar 2026Recipient: Willow Bank House Residential Home
- 30 Jan 2026Recipient: Buckland Care Ltd
- 31 Jan 2025Recipient: Buckland Care Ltd
Accreditations
There are no accreditations posted yet for Willow Bank House Residential Home.
Meet the Team (1)

Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.
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