Willow Bank House Residential Home

This is a special home. The staff are caring, kind and totally there for their residents. It is a person-centred approach and they are all on board with that message. I am extremely grateful to all the team for seeing Mum through a crisis month; keeping her spirit up and engaging her in the community within the home. Thank you.

My mother went into Willowbank in February this year. The staff and management are hard-working and friendly. She always looks happy and well cared for. She loves the food and has even put on weight. I would definitely recommend Willow Bank to anyone looking for a care home for a loved one.

I cannot recommend the home and staff enough! The staff are so kind, friendly, informative and extremely caring for my aunt. I live approximately 2 hours away from the home so my visits are periodic. I rely totally on the staff caring for my aunt and keeping me informed. The staff are wonderful such a marvellous home. My aunt and I are blessed.

I am extremely happy with the care being provided for my grandfather. The staff keep me updated about everything. If I have any concerns or queries the staff are more than happy to help. The home is very clean and comfortable. Being a Senior Carer myself I can honestly say this is one of the best nursing homes I have ever seen.

My mum is very happy here which makes us happy.

My mother always looks clean and well cared for. She says how happy she is and how lovely the staff are. Today is her 90th birthday and she is having a lovely day being spoilt and they are making her a cake.

I have always found Willow Bank clean, a very friendly atmosphere, staff are very helpful, most importantly mum is very well cared for on all levels, she is always clean well nourished and happy in her surroundings. The staff always update me with any changes to mums care, I feel the staff all love my mum and I would highly recommend it here.

My mother is well cared for at Willow Bank House and feels happy there. She is safe 24/7. She has her own room which has lots of personal items around her. During the covid restrictions, the staff all took extra care with testing and followed all government guidelines. My mother is much better living at Willow Bank House than remaining on her own.

My mum has been well looked after during her time at Willow Bank House. The covid situation has been extremely tough but we have been kept well informed.

My mum lives at Willow Bank, I was concerned initially as this was all so new to us, but mum is happy, safe and very well looked after. The staff are helpful and friendly, nothing is too much trouble and have always found senior staff make time to talk if I have any questions, would highly recommend. Willow Bank is a very happy environment, lots of laughter and smiles. Every member of staff I have encountered is caring and attentive, the best home alternative I could have hoped for, thank you all.

You get a welcome and a cup of tea or coffee. My wife is well cared for. Pity all homes aren't the same. I can't fault them in anything.

Mum went into Willow Bank on an initial 2 week respite basis, and when permanent, long term care was deemed appropriate we were delighted that it was able to be without moving elsewhere. The staff, at all levels, have been fantastic with Mum, she has settled far easier than we could have imagined. Thank you to all at Willowbank!

The care, the place, in fact everything was excellent. Glad we made the choice to bring Mom here.

I have visited many care homes with different members of my family. This care home is excellent in all aspects. My uncle is well looked after, both in his personal needs and mobility needs. Nothing is too much trouble for any members of staff. When leaving my uncle it is always with the knowledge that he is safe, well looked after and that all his needs are being met.

Most importantly, my mother-in-law is happy and well looked after.

My brother was in hospital for eight months and was diagnosed with dementia. He moved into Willow Bank three months ago. He is settled and content with his care and surroundings. Willow Bank is bright, light and with very pleasant decor. The rooms are very nice, more like a hotel. The staff are very helpful. I am happy my brother is receiving good care and assistance.

My mother has been there for just over 2 years and has been very happy there, as a matter of fact, she is looking better than when at her home.

Today was the opening of the dementia café. It was a lovely event. Willow Bank has changed beyond all expectations. Staff are so lovely and approachable and morale seems to be very high.

My grandad has recently moved here and its a lovely nursing home in a beautiful setting. All the staff are friendly and welcoming. My Grandad really enjoys the entertainment they put on for him, he's always in the lounge when I visit him, we've noticed a real change in him being here. His weight was a concern but he's now happily eating and gaining weight which is better for him. I thank all the staff and management there as they really do take care of him and it's lovely how all the staff know all the residents.

Always welcome.