Willow Bank House Residential Home

Willowbank care team are more than just a team of carers, they are extended family members who give my mom the best possible life living with Alzheimer's... My mom is given respect, love, dignity and understanding. I cannot fault the Willowbank team, they are all the best! Thank you from the bottom of my heart for all you do for my mom, even supporting my dad as he copes without her.

The staff are kind and very helpful with any concerns we may or may not have at the time.

They are all wonderful!

My mother is now thriving at Willowbank Care Home (she has been a resident for 3 years), and I truly believe this is due to the care, hard work and dedication of their wonderful team. She has integrated beautifully, making friends with both the other residents and staff alike. She particularly enjoys the various music activities they plan regularly and it's heartwarming to see her living well with dementia. I wouldn't hesitate to recommend this specialist dementia care home to anyone looking for quality care for their loved ones. Thank you, Willowbank Team, for taking such amazing care of my mum!

I cannot express how grateful I am to Willow Bank the staff are unbelievably the best I could ever wish for to look after my husband. They are professional, hard-working, kind, caring and that is all of them from the office staff to the kitchen to domestic to carers they have done so much for my husband, they are his family, and they are the ones he wants to be with, they are the ones he feels safe with, they are the ones he smiles at. I can see when I go there that they all do their best and go that extra mile even if it's just to hold a resident's hand while they are upset or scared. They are always doing things to make it as enjoyable as they can for them including craft days, hairdressers, games, singers, comedians and days out and other events, in fact, they have a better social life than me. I love going to see my husband there. I can say wholeheartedly I would never want him to go anywhere else.

Dementia cafe is great to meet other families.

Would recommend Willow Bank as an excellent care home for someone with dementia needs. The carers and other staff are pleasant, polite and present a happy environment for the residents. The chefs provide wonderful food and the cleanliness is very good. Lots of entertainment for all to enjoy.

My husband has been at Willow Bank since June 2024. The staff are very approachable and have taken time to get to know my husband and the challenges he presents. This is a well-run home which is kept clean and tidy. I had my reservations about placing my husband here but all my worries have been allayed having seen how well cared for he is. I would recommend this home without hesitation.

Relative looks really clean, tidy and happy since coming into Willow Bank. I've known him for over 30 years and this is the most calm and contented he has been in the last 4 years. He displays no anger or anxiety which he had been doing. All staff are very caring with him and he likes them all.

A well run residential home. Very clean and tidy. Caring helpful staff.

Staff are efficient, empathetic and extremely patient. They respond in a professional yet personal manner. Staff are maintaining the dignity of the residents to the best of their ability. The facility is clean, functional and supports current research with visually stimulating environments that strengthen memories and connections for the residents. The food is nutritious, varied and of good quality.

My mother has been at Willow Bank for the past 3 months. Her care has been outstanding throughout this period. Thank you so much for your continued support to my mother's family.

Mum has been a resident at Willow Bank since September 2023. She settled in well from day one. The staff have always been so helpful and accommodating that they will do anything to help, also they are willing to talk things through.

My mum has been at Willow Bank for 8 years and during that time her dementia has obviously got worse. Every step of the way Willow Bank staff have shown absolute care and attention to her changing needs. I know my mom couldn't be better looked after and I am so pleased we found Willow Bank.

It has been a reassuring time knowing that my mother-in-law's best interests are now being met. She has improved since being at Willowbank.

I make a weekly visit and I am always welcomed to Willow Bank, my visits to see my cousin are never at the same time. It is always clean everywhere I go. All staff are friendly and helpful. My cousin suffers from dementia and is in the very best place, thanks to everyone there.

My wife has been at Willow Bank for over 3 months with alziemers dementia which is advanced. The home caters for her every need and is treated with dignity and compassion. Equally, I am kept 'in the loop' regarding her care and condition. Highly recommended.

She likes her room and is very comfortable in it.

I found the care plan to be filled out thoroughly and the manager was extremely helpful and showed empathy.

My grandmother has been a resident for one and a half years now, I can highly recommend this care home. All rooms are light and airy, the overall appearance inside is neat and tidy, and most importantly the care that they afford my grandmother is amazing. She always looks well cared for. I live 2 hours away so I rely on the team at Willowbank to keep me informed. I'm very happy that we found Willowbank!