
Willowbank care team are more than just a team of carers, they are extended family membersRebecca L(Daughter of Resident/Service User)

The activities are wonderful, there's always something happening such as magicians, trips out,Sarah G(Daughter of Resident/Service User)

Would recommend Willow Bank as an excellent care home for someone with dementia needs.Pauline H(Wife of Resident/Service User)

Willowbank care team are more than just a team of carers, they are extended family membersRebecca L(Daughter of Resident/Service User)

The activities are wonderful, there's always something happening such as magicians, trips out,Sarah G(Daughter of Resident/Service User)

Would recommend Willow Bank as an excellent care home for someone with dementia needs.Pauline H(Wife of Resident/Service User)

Just outside the friendly market town of Pershore, Willow Bank House provides dedicated dementia care in a peaceful countryside setting. This purpose-built home is designed to feel exactly that – homely, safe, and welcoming – with support that enables residents to live with dignity, comfort, and as much independence as possible.
The focus is on what remains possible – helping individuals continue to enjoy life, even as needs evolve. Several cosy...
Care Provided by Willow Bank House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 63 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Willow Bank House Residential Home for full pricing details and T&Cs.
Contact Willow Bank House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Buckland Care Ltd
- Private Owned
Person in charge
- Carole Hall(Registered Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2023
Room Information
- Single Rooms (63)
- Single Rooms with ensuite Wet Room (2)
Willow Bank House Residential Home Reviews (64)
Willow Bank House Residential Home has a Review Score of 9.9 (9.894) out of 10, based on 27 reviews in the last 2 years.
Over all time Willow Bank House Residential Home has 64 reviews.
The staff are kind and very helpful with any concerns we may or may not have at the time.
All the staff are absolutely wonderful. They go above and beyond to help my mom and even myself and my father.
Their kindness and caring attitude shines through making my mom smile every day.
The home is always clean and the food smells delicious.
They're always able to answer any questions we may have with empathy and love.
There is a good continuity with regular and familiar staff.
The activities are wonderful, there's always something happening such as magicians, trips out, singers, animal visits and so much more.
I know my mom is safe and cared for at Willow Bank care home.
They are all wonderful!
My mother is now thriving at Willowbank Care Home (she has been a resident for 3 years), and I truly believe this is due to the care, hard work and dedication of their wonderful team. She has integrated beautifully, making friends with both the other residents and staff alike. She particularly enjoys the various music activities they plan regularly and it's heartwarming to see her living well with dementia. I wouldn't hesitate to recommend this specialist dementia care home to anyone looking for quality care for their loved ones. Thank you, Willowbank Team, for taking such amazing care of my mum!
I cannot express how grateful I am to Willow Bank the staff are unbelievably the best I could ever wish for to look after my husband. They are professional, hard-working, kind, caring and that is all of them from the office staff to the kitchen to domestic to carers they have done so much for my husband, they are his family, and they are the ones he wants to be with, they are the ones he feels safe with, they are the ones he smiles at. I can see when I go there that they all do their best and go that extra mile even if it's just to hold a resident's hand while they are upset or scared. They are always doing things to make it as enjoyable as they can for them including craft days, hairdressers, games, singers, comedians and days out and other events, in fact, they have a better social life than me. I love going to see my husband there. I can say wholeheartedly I would never want him to go anywhere else.
Thank you so much for your kind words, your husband is a pleasure to look after and it is a privilege to be a part of his life.
Dementia cafe is great to meet other families.
Would recommend Willow Bank as an excellent care home for someone with dementia needs. The carers and other staff are pleasant, polite and present a happy environment for the residents. The chefs provide wonderful food and the cleanliness is very good. Lots of entertainment for all to enjoy.
My husband has been at Willow Bank since June 2024. The staff are very approachable and have taken time to get to know my husband and the challenges he presents. This is a well-run home which is kept clean and tidy. I had my reservations about placing my husband here but all my worries have been allayed having seen how well cared for he is. I would recommend this home without hesitation.
Relative looks really clean, tidy and happy since coming into Willow Bank. I've known him for over 30 years and this is the most calm and contented he has been in the last 4 years. He displays no anger or anxiety which he had been doing. All staff are very caring with him and he likes them all.
A well run residential home. Very clean and tidy. Caring helpful staff.
Staff are efficient, empathetic and extremely patient. They respond in a professional yet personal manner. Staff are maintaining the dignity of the residents to the best of their ability. The facility is clean, functional and supports current research with visually stimulating environments that strengthen memories and connections for the residents. The food is nutritious, varied and of good quality.
My mother has been at Willow Bank for the past 3 months. Her care has been outstanding throughout this period. Thank you so much for your continued support to my mother's family.
Mum has been a resident at Willow Bank since September 2023. She settled in well from day one. The staff have always been so helpful and accommodating that they will do anything to help, also they are willing to talk things through.
My mum has been at Willow Bank for 8 years and during that time her dementia has obviously got worse. Every step of the way Willow Bank staff have shown absolute care and attention to her changing needs. I know my mom couldn't be better looked after and I am so pleased we found Willow Bank.
It has been a reassuring time knowing that my mother-in-law's best interests are now being met. She has improved since being at Willowbank.
I make a weekly visit and I am always welcomed to Willow Bank, my visits to see my cousin are never at the same time. It is always clean everywhere I go. All staff are friendly and helpful. My cousin suffers from dementia and is in the very best place, thanks to everyone there.
My wife has been at Willow Bank for over 3 months with alziemers dementia which is advanced. The home caters for her every need and is treated with dignity and compassion. Equally, I am kept 'in the loop' regarding her care and condition. Highly recommended.
She likes her room and is very comfortable in it.
I found the care plan to be filled out thoroughly and the manager was extremely helpful and showed empathy.
My grandmother has been a resident for one and a half years now, I can highly recommend this care home. All rooms are light and airy, the overall appearance inside is neat and tidy, and most importantly the care that they afford my grandmother is amazing. She always looks well cared for. I live 2 hours away so I rely on the team at Willowbank to keep me informed. I'm very happy that we found Willowbank!
This is a special home. The staff are caring, kind and totally there for their residents. It is a person-centred approach and they are all on board with that message. I am extremely grateful to all the team for seeing Mum through a crisis month; keeping her spirit up and engaging her in the community within the home. Thank you.
Thank you for your kind words. I hope Mum remains well and happy.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 21 July 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (18) & Events (0)
- 24 Jul 2026
Residents at Willow Bank care home were delighted to welcome two very special four-legged visitors when miniature ponies Lollipop and Moomin came along to brighten their day. The gentle pair...
- 24 Jun 2026
A resident at Willow Bank House Care Home has been sharing memories from her rich and colourful life as part of a dementia-friendly life story activity. Margaret, affectionately known as...
- 28 Apr 2026
This spring edition captures everything from Buckland in Bloom and Easter celebrations to special birthdays, animal visits, creative activities, community connections and industry awards. Inside, you’ll find residents planting flowers,...
There are no upcoming events for Willow Bank House Residential Home.
Awards / Recognitions (4)
- 18 Mar 2026Recipient: Willow Bank House Residential Home
- 30 Jan 2026Recipient: Buckland Care Ltd
- 31 Jan 2025Recipient: Buckland Care Ltd
Accreditations
There are no accreditations posted yet for Willow Bank House Residential Home.
Meet the Team (1)

Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.
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