Willow Bank House Residential Home

Tilesford Park, Throckmorton, Pershore WR10 2LA
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9.9 63 Reviews
  • Willow Bank House Residential Home, Pershore
Just outside the friendly market town of Pershore, Willow Bank House provides dedicated dementia care in a peaceful countryside setting. This purpose-built home is designed to feel exactly that – homely, safe, and welcoming – with support that enables residents to live with dignity, comfort, and as much independence as possible.

The focus is on what remains possible – helping individuals continue to enjoy life, even as needs evolve. Several cosy communal spaces offer opportunities for connection and relaxation, while two smaller, more private wings provide quieter surroundings and additional support for those who prefer a gentler pace.

Daily life is shaped by a calm, reassuring rhythm. Activities are carefully tailored to support wellbeing and engagement – including familiar hobbies, sensory sessions, and visits from local groups that help maintain valuable community links.

Meals are freshly prepared on site using local ingredients wherever possible, with menus created to suit individual tastes and dietary requirements. Nourishing food, thoughtfully served, is an important part of daily life at Willow Bank House.

To find out more or to arrange a visit, please get in touch.
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Care Provided by Willow Bank House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 63 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1250
  • Self-Funded Residential Dementia Care: from £1250
  • RESPITE Self-Funded Residential Care: from £1250
  • RESPITE Self-Funded Residential Dementia Care: from £1250

These prices are only a guideline, please contact Willow Bank House Residential Home to find out the exact price for your requirements.

Contact Willow Bank House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Willow Bank House Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carole Hall (Registered Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2023

Room Information

  • Single Rooms (63)
  • Single Rooms with Ensuite Wet Room (2)

Willow Bank House Residential Home Reviews (63)

9.9

Willow Bank House Residential Home has a Review Score of 9.9 (9.884) out of 10, based on 27 reviews in the last 2 years.
Over all time Willow Bank House Residential Home has 63 reviews.

Overall Experience
  • 50
  • 12
  • 1
  • 0
  • 0
Date Published
  • 63
  • 9
  • 16
  • 27
  • 36
Reviewer Connection to Willow Bank House Residential Home
  • 30
  • 9
  • 6
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 63, showing 61-63
Review from Colin (Son of Resident) published on 15 October 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
After a few very challenging months Willow Bank has undergone a complete change since the new management has taken over. The ambience of the home has improved considerably, staff and residents alike seem much happier and more relaxed. There has been hardly any staff turnover which is good for morale
amongst residents and relatives.
The staff are kind, caring and considerate, knowing and understanding each individual residents needs, likes and dislikes. The laundry has improved considerably with my mum having all her own clothes returned to her room after each wash. The food is excellent with plenty of choices, good sized portions and individual needs catered for. Good variety of entertainment.
Reply from Liana Birkett, Director at Willow Bank House Residential HomeThanks for taking the time to review Willow Bank. We are so glad your mum is happy here and thank you for being patient with us during this period of transition.
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Review from Helen C (Daughter of Resident) published on 30 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would without reservation recommend Willow Bank Care Home. Their understanding of dementia care is second to none. All staff are kind, patient and very understanding of their residents be it a good day or bad day for the individual resident. Staff are very approachable, helpful and became friends
to me during my many visits to a close family member. I was always made welcome on my visits and got to know other residents there so it was like having a second family.
Staff at Willow Bank Care Home work hard and are obviously dedicated to their work.


Laundry services are excellent and rooms are cleaned daily. Residents are free to choose their daily attire and also whether or not to join in activities, there is no pressure for them to gather in the same room. All staff made the effort to hold conversations with the residents and again this reinforced the kindness I saw during my visits.


I would like to thank all staff at Willow Bank Care home for the love and care they give.

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Review from Alison D (Daughter of Resident) published on 15 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best care home I have been in. The love and care my farther receives from all the staff is second to none. Very high standards. Entertainment very good. Could not wish for a better place for my farther, he is very happy there.
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  • Treated with Dignity
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  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Willow Bank House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Willow Bank House Residential Home is calculated as follows: ( (283 Excellents x 5) + (37 Goods x 4) ) ÷ 320 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Willow Bank House Residential Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 27 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (1)

Carole

Carole Hall

Job Title: Registered Manager Joined: 2018

Carole has worked in care for 30 years, starting her career at Worcester County Council as a domiciliary care assistant, then moving to Sanctuary. At Sanctuary, she started as a Care Assistant and worked her way up to the Home Manager position. Carole has achieved her NVQ 5 and Leadership in Dementia Qualification with Worcester University.
Carole has two grown up children, one of whom lives in Canada and she has just been made a Grandmother for the second time. Her hobbies include walking, reading and family days out.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Willow Bank House Residential Home to verify any information. View our terms and conditions. Willow Bank House Residential Home has an Enhanced Service - more info.