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Wishmoor

21 Avenue Road, Malvern, Worcestershire WR14 3AY
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I can't praise the carers enough they really care.Jan F(Daughter of Resident/Service User)
Wishmoor, Malvern
I am wholeheartedly reassured of a better life for my aunt here, better than we ever thoughtKaren L(Niece of Resident/Service User)
Wishmoor, Malvern
You can tell the genuine care and love from the staff in what they do which is hard to come by nowNatasha H(Daughter of Resident/Service User)
Wishmoor, Malvern

Located in the picturesque town of Malvern, Wishmoor is a large Victorian house situated in a delightful tree lined road. The home is within close proximity of Barnard’s Green shops, Great Malvern railway station and the Winter Gardens.

The Wishmoor team is particularly concerned that each person is recognised as an individual with whom care arrangements are discussed, planned and regularly reviewed.

This approach makes Wishmoor very special. Not too large, Wishmoor...  

Care Provided by Wishmoor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,500£1,200 - £1,500
Residential Dementia Care£1,200 - £1,500£1,200 - £1,500

Subject to assessment

Contact Wishmoor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tania Edwards(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Visiting by appointment. Please call to book in.

Parking

  • Limited off road parking. Ample on road parking on Avenue Road.

Wishmoor Reviews (25)

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8.7

Wishmoor has a Review Score of 8.7 (8.675) out of 10, based on 2 reviews in the last 2 years. Over all time Wishmoor has 25 reviews.

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Review from Cathy B (Daughter of Resident) published on 17 July 2026 Submitted via Website
Overall Experience
It is always a pleasure to visit my Dad at Wishmore with the friendly welcome at the door by every member of the team.
My Dad loves his new home and has commented on how they are like a family. He loves the food too and tells me he's enjoyed. When taking Dad out and returning he is always happy to return. This means so much to me that Dad loves where he lives.
The support that all the Wishmore team have given me and my Dad is above and beyond all their duties.
My Dad was a flight risk and escaped twice out of his previous care home. The team have supported me to feel confident taking him out every visit. They have supported me in reintroducing my husband after my Dad sadly attacked him due to his psychotic episode's with his dementia when he was living at home. I never thought any of this would be possible. They were so supportive when my Dad was in hospital. My Dads quality of life with all the trips out individually tailored to him has made him so happy.

Thank you team Wishmore

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you so much for taking the time to write such a lovely review of Wishmoor! We are so pleased your Dad is so happy and settled.

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Review from Fiona P (Daughter of Resident) published on 4 March 2025 Submitted via Website
Overall Experience

My Mum who has Alzheimer's has been a resident at Wishmoor for 6 months now. I have been extremely reassured by the high level of care Mum receives and the abundance of activities and day trips she has been involved in. I feel a close connection to many staff members who welcome us wholeheartedly when we visit. I am kept informed and up to date with Mum's progress with emails, and following the Wishmoor social media page which shows photos of Mum involved in various activities and outings. I visit regularly and the atmosphere is relaxed, homely and colourful. The conservatory and gardens are a real bonus. The food is also very good which Mum enjoys and thrives on. The home is kept clean, bright and airy, I have absolutely no concerns about Mum's care at Wishmoor everything is run in a professional manner with an authentic charm that is hard to find these days.

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you so much for taking the time to write such a lovely review of Wishmoor!

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Review from Natasha H (Daughter of Resident) published on 30 July 2024 Submitted via Website
Overall Experience
Cannot thank Wishmoor enough for their kindness and care with my Mum. The home has a homely welcoming environment. You can tell the genuine care and love from the staff in what they do which is hard to come by now.
There are always activities or something going on with the residents they do go above and beyond. I feel comfortable when leaving a visit knowing that Mum is looked after and cared for.
Mum is in an unusual situation as she is one of the younger residents but the staff makes sure she is treated as an individual and her care is completely person-centred. Mum is looking to do swimming and other activities she enjoys all organised from the home. Also helping mum see her husband weekly by going in the taxi with her.

All of Mum's family are extremely grateful to Wishmoor staff for the love they have shown in a very difficult time it's made such a difference. And hasn't gone unseen from us, thank you.

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Review from Mary S (Sister of Resident) published on 6 February 2024 Submitted via Website
Overall Experience

Since my sister was moved to Wishmoor in September 2023 we have had no concerns or worries about her care. The whole Wishmoor team provide an exceptional level of care and we are always made welcome when we visit. We are kept well informed by the staff who are always very helpful.

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Review from R P (Daughter of Resident) published on 25 January 2024 Submitted via Website
Overall Experience
I couldn't be happier with the care my dad is receiving since he moved in at the end of last year. He is clearly well cared for. The staff are all amazing including the kitchen and cleaning staff and have all made a point of making us as family members feel welcome.
They have made an effort to get to know his likes and dislikes and he is regularly involved in activities he enjoys.
The staff team are quick to manage any medical needs and keeps in touch with us.

I feel able to relax confident in the care he is receiving from the amazing team at Wishmoor.

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you so much for taking the time to write such a lovely review of Wishmoor.

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Review from Jamie L (Son of Resident) published on 23 February 2023 Submitted via Website
Overall Experience

Dad has dementia and was admitted to Wishmoor for an initial assessment, it was an easy decision for my brother and me when selecting a care home for dad. The whole team there have been exceptional and the level of care has been outstanding. Unfortunately, dad does not make a huge effort to integrate himself into the activities or even join the other residents at meal times. However, the staff always make sure dad has the same level of care in his room and he always has his cup of tea.

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you very much for taking the time to write us a review! It's an absolute pleasure to look after your Dad and we are so pleased you chose Wishmoor.

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Review from Janice W (Daughter of Resident) published on 15 February 2023 Submitted via Postal Card
Overall Experience

My mum moved in to Wishmoor in May 2022. I cannot speak highly enough of the care she receives at the home. The staff are kind, friendly and always very approachable. Mum always looks smart and tells me the food is great and how much she enjoys living in the home. The home provides regular outings and lots of in-house activities to keep Mum stimulated and occupied. I cannot recommend Wishmoor highly enough.

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you so much for such a wonderful review, we are very proud of the team at Wishmoor and I will ensure your positive feedback is passed on.

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Review from Joanne T (Daughter of Resident) published on 30 March 2022 Submitted via Website
Overall Experience
The staff at Wishmoor show so much care and love to our much-loved dad. They have become his second family and he is very happy and contented there.

He especially loves one member of staff and feels very safe with her and we couldn’t ask for more.

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Review from J W (Daughter of Resident) published on 22 March 2022 Submitted via Website
Overall Experience
Dad settled into life at Wishmoor very quickly which was down to the care and dedication of the staff.
Most of the time that he’s been living at Wishmoor has been under pandemic regulations and the staff there have gone way beyond expectations to make sure that we could keep regular contact with him.
When we visit he’s always in good spirits and is very happy with the care that he receives.

If you had to pin him down to one thing he likes about Wishmoor it would definitely be the meals.

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you so much for taking the time to write such a lovely review!

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Review from Karen L (Niece of Resident) published on 28 October 2021 Submitted via Website
Overall Experience

My relative came to Wishmoor in the time of Covid. Very unfamiliar territory to me and to her. From my very first visit she looked clean and pink and well put together in her own clean clothes. She looked smart like she used to “ in the old days” before dementia claimed her. She spoke genuinely of the friendliness of the staff caring for her and the “ high standards “ kept there. Wishmoor wanted to find out all about her past life, character, interests, everything that is important to her. I found out about activities and the life of the home that they have created for their family there. I am wholeheartedly reassured of a better life for my aunt here, better than we ever thought. The staff I have met or communicated with over the phone, video, or email are always welcoming and kind and helpful to me with my thoughts and questions and I know for sure that they give quality care and kindness to my aunt too. I am thankful for all of them and the dedicated and unsung work that they do.

Reply from Rachel Harper, Quality Assurance Manager at Wishmoor

Thank you so much for this lovely review. We are so proud of the team at Wishmoor and it's an absolute pleasure looking after your aunt.

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Review from John T (Son of Resident) published on 1 June 2021 Submitted via Website
Overall Experience
My dad has been a resident at Wishmoor for over 3 years and although we have always been happy with the care he receives, it has improved still further in the last 18 months.

Dad has advanced dementia and is sometimes difficult to manage but he is always treated with respect and dignity. The management and carers have got to know him well and it sounds as though he is one of the family and much loved. What has particularly impressed us recently is the focus on Personal Centred Care. Time and effort is spent on discovering a resident's past: things and people they loved; the career they followed; favourite music; pastimes and so on. This knowledge helps residents who have very little memory and understanding, connect with their past, find joy in the familiarity and engage in more meaningful activities. Efforts are also being made to meet Dad's spiritual needs. His Christian faith was hugely important and we hope it will be possible for him to receive comfort in an appropriate way.

Reply from Stacey Warren, Admin Assistant at Wishmoor

Thank you for this lovely review. Your dad is full of character and makes us laugh on a daily basis.

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Review from Shaun C (Grandson of Resident) published on 18 May 2021 Submitted via Postal Card
Overall Experience

I'm extremely pleased with Wishmoor care home. My nan is well looked after and always happy when visiting or speaking to her. The staff do a fantastic job, always friendly and happy. I recommend this home highly.

Reply from Stacey Warren, Admin Assistant at Wishmoor

Thank you for your lovely feedback, you Nan is full of character and we love listening to her stories.

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Review from Jan F (Daughter of Resident) published on 15 October 2020 Submitted via Website
Overall Experience

So pleased with the standard of care Wishmoor are giving my parents with the homely atmosphere they really give attention to detail by finding out as much as they can about them to tailor-make their package of care. My parents went into Wishmoor just before lockdown in March. The carers send photos and videos of their activities and it is lovely to be able to see them having some quality of life in this very difficult time keeping me in touch as I am unable to visit them, I can't praise the carers enough they really care.

Reply from Rachel Harper, QA Manager at Wishmoor

Thank you so much for such a lovely review! We are really proud of the team at Wishmoor and I will make sure your comments are passed on.

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Review from T C (Daughter of Resident) published on 29 September 2020 Submitted via Postal Card
Overall Experience

I recently visited my father for a 'garden visit'. As always I was very impressed with the standard of care my dad is receiving. All ok. The staff are friendly and helpful and very attentive. I was so glad that my dad had been given a task to do at the home had raised his spirits and given him a positive focus. This had made a real difference. Thank you.

Reply from Rachel Harper, Quality Assurance Manager at Wishmoor

Thank you for taking the time to write such a wonderful review! We are very proud of the fantastic team at Wishmoor and the high standard of care they provide.

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Review from Susan N (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card
Overall Experience

My mother moved into Wishmoor 6 weeks ago - transition from hospital. Manager brilliant, supporting family and allowing us to prepare her room. Mum initially difficulty - staff and management very patient, understanding to help her settle - now starting to feel like home. Amazing support from all involved. Fab atmosphere - great we can visit anytime. Always a clean, happy place when we call in. Meeting mums needs effectively and holistic approach has been brilliant. A massive weight off my shoulders. Thank you.

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Review from Sue C (Respite Resident) published on 22 October 2018 Submitted via Website
Overall Experience

My 98 year old mother spent just over 2 weeks at Wishmoor for respite care whilst we were away on holiday. She settled surprisingly well and found all the staff helpful and kind. She could not speak highly enough about them. Her room was small but light, airy and freshly decorated with a view of the hills. It was obvious she felt safe and cared for. Visitors were welcomed and have since commented on the 'homely atmosphere' at Wishmoor. My mother (who is particular!) was in good spirits and seemed well when we collected her which was a fine testament to the excellent care she'd received.

Although she was encouraged to join in activities and eat with other residents, she chose to stay in her room and was happy with this. I can't, therefore, comment on activities.

The management were informative and helpful and welcomed her warmly on arrival.

Reply from Debbie Figgitt, Deputy Manager at Wishmoor

Thank you for taking the time to review us. We are glad you and your Mother were happy with her stay.

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Review from Ann S (Wife of Resident) published on 21 September 2018 Submitted via Postal Card
Overall Experience

This care home is ideal, I know this because I spent 3 weeks respite before my husband joined me. He is now a permanent resident and is happy and well looked after. The staff are so caring to the resident and those who visit.

Reply from Tania Edwards, Home Manager at Wishmoor
Thank you so much for your recent review, we are always pleased to receive positive feedback. It was lovely meeting you and I am sure we will see you again very soon.

Thanks again.

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Review from S V (Son of Resident) published on 21 September 2018 Submitted via Postal Card
Overall Experience

My mother came to Wishmoor a year and a half ago and she has been very happy here. The staff are very friendly and caring in a homely environment - not an institution. The home is quite small and an old Victorian house and has the feel of a home. I would highly recommend Wishmoor.

Reply from Tania Edwards, Home Manager at Wishmoor
Thank you so much for taking the time to complete a review card and giving us such positive feedback. We are overjoyed that Mum has settled and is happy with us. It was lovely to meet you both and giving some further feedback and taking on board our future plans.
Hope to see you soon.

Thank you.

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Review from Stephen P (Respite Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

I am receiving respite care and have been here for 2 months now. I am perfectly happy with the way I have been looked after. Any problems I have I am able to discuss with the management and these have been addressed properly. Whenever I have asked for something, such as arranging hospital transport, repeat medical prescriptions or more/extra food I would like, this has been sorted out quickly. I have come to know some of the staff quite well and usually feel they will listen and help me as much as possible.

Reply from Rachel Harper, Interim Manager at Wishmoor

Thank you for taking the time to write us a review! I am so glad you are happy with the service we provide at Wishmoor. I hope you continue to enjoy your stay with us and we look forward to welcoming you back again for respite care.

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Review from B E (Daughter of Resident) published on 10 April 2018 Submitted via Postal Card
Overall Experience

My elderly mother has been living at Wishmoor now for a few months. She is happy there and the friendly staff look after her with great care and attention. Her room with its small en-suite (toilet and wash basin), is warm and cheerful and contains some of her own things. She has lovely garden views of the Malvern Hills. Staff pop in regularly to check if she is okay and also bring her meals and tea and coffee. There are regular activities which she can enjoy if she wishes. I am more than pleased with the care she receives at Wishmoor.

Reply from Rachel Harper, Interim Manager at Wishmoor

Thank you for taking the time to review our service! I am so pleased to read your positive feedback as we have really focused on our activities provision over the last 6 months.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Wishmoor.

Upcoming Events

There are no upcoming events for Wishmoor.

Awards / Recognitions (1)

  • 14 Jul 2025Recipient: Wishmoor

Accreditations

There are no accreditations posted yet for Wishmoor.

Meet the Team (1)

Debbie Figgitt
Debbie FiggittJob Title:Deputy ManagerJoined: 2011
Debbie has worked at Wishmoor since 2011 but she started her career as a hospital staff nurse. Debbie has a wealth of clinical knowledge and takes the lead on medication within the home.
Debbie is an excellent cook and has stepped in to the Wishmoor kitchen on many occasion when required!

Debbie is very close to her family and enjoys knitting and a good book!

Frequently Asked Questions about Wishmoor

What types of Care is Wishmoor registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Wishmoor have?

There are 24 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Wishmoor?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Wishmoor to the centre of Malvern?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Wishmoor to verify any information. View our terms and conditions. Wishmoor has an Enhanced Service -more info.