I can't praise the carers enough they really care.Jan F(Daughter of Resident/Service User)
I am wholeheartedly reassured of a better life for my aunt here, better than we ever thoughtKaren L(Niece of Resident/Service User)
You can tell the genuine care and love from the staff in what they do which is hard to come by nowNatasha H(Daughter of Resident/Service User)
I can't praise the carers enough they really care.Jan F(Daughter of Resident/Service User)
I am wholeheartedly reassured of a better life for my aunt here, better than we ever thoughtKaren L(Niece of Resident/Service User)
You can tell the genuine care and love from the staff in what they do which is hard to come by nowNatasha H(Daughter of Resident/Service User)
Located in the picturesque town of Malvern, Wishmoor is a large Victorian house situated in a delightful tree lined road. The home is within close proximity of Barnard’s Green shops, Great Malvern railway station and the Winter Gardens.
The Wishmoor team is particularly concerned that each person is recognised as an individual with whom care arrangements are discussed, planned and regularly reviewed.
This approach makes Wishmoor very special. Not too large, Wishmoor...
Located in the picturesque town of Malvern, Wishmoor is a large Victorian house situated in a delightful tree lined road. The home is within close proximity of Barnard’s Green shops, Great Malvern railway station and the Winter Gardens.
The Wishmoor team is particularly concerned that each person is recognised as an individual with whom care arrangements are discussed, planned and regularly reviewed.
This approach makes Wishmoor very special. Not too large, Wishmoor can recreate an intimate, family home feel while still providing the kind of 24 hour care expected.
Single bedrooms (some en-suite) provide spacious and comfortable accommodation in a homely environment and residents are encouraged to bring small personal items from home to make them feel more comfortable. There are a number of shared rooms ideal for couples.
There are two large living rooms where residents can sit and read, watch television or take part in activities and a large dining room where delicious, home-cooked meals are served. The menus are changed regularly and use fresh seasonal produce. Residents are encouraged to help plan the menu at the home's monthly Residents’ Meetings. All dietary requirements can be catered for.
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Wishmoor has a Review Score of 8.3 (8.315) out of 10, based on 2 reviews in the last 2 years.
Over all time Wishmoor has 25 reviews.
The carers are ok/good. Some better than others! Food is pretty poor and could be massively improved including the cakes made as they are small and quite hard! The home itself is a little run down, could do with a little more improvement! Management doesn’t appear too interested and after talking...
The carers are ok/good. Some better than others! Food is pretty poor and could be massively improved including the cakes made as they are small and quite hard! The home itself is a little run down, could do with a little more improvement! Management doesn’t appear too interested and after talking to staff they aren’t too happy either! More age appropriate activities could be better, would be nice to see more staff be more talkative to the service users! Cleaning could be improved!
Thank you for taking the time to review our service. I am very sorry you have experienced issues with the quality of our service. We have received such positive feedback on our staff and management recently and I am very disappointed to read your review. We would like the opportunity to meet with...
Thank you for taking the time to review our service. I am very sorry you have experienced issues with the quality of our service. We have received such positive feedback on our staff and management recently and I am very disappointed to read your review. We would like the opportunity to meet with you to discuss where we can make improvements. Please get in touch directly and we can schedule a time to talk in more detail. We are happy that you felt the service was sufficient/good enough that you were interested in future respite care and we look forward to working with you to ensure we can keep on improving.
Interim Manager
Staff are always friendly, helpful and willing to help with any issues. The home has a very homely feel. The home has started to improve on the appearance but most importantly my mother is well looked after. Activities have started to increase with trips out which is really good. You can have a...
Staff are always friendly, helpful and willing to help with any issues. The home has a very homely feel. The home has started to improve on the appearance but most importantly my mother is well looked after. Activities have started to increase with trips out which is really good. You can have a laugh with staff which my mother likes. The only disadvantage none of the residents enjoy the food prepared. Bedroom and all areas kept clean.
Thank you very much for taking the time to review our home. We are very proud of our activities programme and will continue to develop this over the coming months. We have recently made some changes to our menus in consultation with all the residents and I am pleased to report we have received some...
Thank you very much for taking the time to review our home. We are very proud of our activities programme and will continue to develop this over the coming months. We have recently made some changes to our menus in consultation with all the residents and I am pleased to report we have received some very positive feedback on the food we serve. Please join us for our Open Day on Sat 21st April to sample some of our delicious cakes!
Thank you.
Thank you.
I visit my uncle every day and I am always welcomed. The management are ready to discuss any queries. My uncle says the food is very good and he has no complaints."I couldn't wish for anything more" he has told me. Staff are caring and friendly. Arrangements are made for haircutting etc.
I visit my uncle every day and I am always welcomed. The management are ready to discuss any queries. My uncle says the food is very good and he has no complaints."I couldn't wish for anything more" he has told me. Staff are caring and friendly. Arrangements are made for haircutting etc.
The staff and management cannot be faulted for how they performed their duties. My mother was cared for to a very high standard. I have given a lot of individual praise to staff, they are too modest and say 'it's our job'. When anyone arrives to visit or work, the staff are always happy and as you...
The staff and management cannot be faulted for how they performed their duties. My mother was cared for to a very high standard. I have given a lot of individual praise to staff, they are too modest and say 'it's our job'. When anyone arrives to visit or work, the staff are always happy and as you can see by the scores I have given below, it has completely exceeded my expectations.
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Debbie has worked at Wishmoor since 2011 but she started her career as a hospital staff nurse. Debbie has a wealth of clinical knowledge and takes...
Debbie has worked at Wishmoor since 2011 but she started her career as a hospital staff nurse. Debbie has a wealth of clinical knowledge and takes the lead on medication within the home.Debbie is very close to her family and enjoys knitting and a good book!
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