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Wishmoor

21 Avenue Road, Malvern, Worcestershire WR14 3AY
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I can't praise the carers enough they really care.Jan F(Daughter of Resident/Service User)
Wishmoor, Malvern
I am wholeheartedly reassured of a better life for my aunt here, better than we ever thoughtKaren L(Niece of Resident/Service User)
Wishmoor, Malvern
You can tell the genuine care and love from the staff in what they do which is hard to come by nowNatasha H(Daughter of Resident/Service User)
Wishmoor, Malvern

Located in the picturesque town of Malvern, Wishmoor is a large Victorian house situated in a delightful tree lined road. The home is within close proximity of Barnard’s Green shops, Great Malvern railway station and the Winter Gardens.

The Wishmoor team is particularly concerned that each person is recognised as an individual with whom care arrangements are discussed, planned and regularly reviewed.

This approach makes Wishmoor very special. Not too large, Wishmoor...  

Care Provided by Wishmoor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,200 - £1,500£1,200 - £1,500
Residential Dementia Care£1,200 - £1,500£1,200 - £1,500

Subject to assessment

Contact Wishmoor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Tania Edwards(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (2)

Visiting

  • Visiting by appointment. Please call to book in.

Parking

  • Limited off road parking. Ample on road parking on Avenue Road.

Wishmoor Reviews (25)

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8.7

Wishmoor has a Review Score of 8.7 (8.675) out of 10, based on 2 reviews in the last 2 years. Over all time Wishmoor has 25 reviews.

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Showing 25 reviews matching selected criteria
Review from Hannah J (Granddaughter of Resident) published on 10 April 2018 Submitted via Website
Overall Experience

The carers are ok/good. Some better than others! Food is pretty poor and could be massively improved including the cakes made as they are small and quite hard! The home itself is a little run down, could do with a little more improvement! Management doesn’t appear too interested and after talking to staff they aren’t too happy either! More age appropriate activities could be better, would be nice to see more staff be more talkative to the service users! Cleaning could be improved!

Reply from Rachel Harper, Interim Manager at Wishmoor

Thank you for taking the time to review our service. I am very sorry you have experienced issues with the quality of our service. We have received such positive feedback on our staff and management recently and I am very disappointed to read your review. We would like the opportunity to meet with...  

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Review from S L (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card
Overall Experience

Staff are always friendly, helpful and willing to help with any issues. The home has a very homely feel. The home has started to improve on the appearance but most importantly my mother is well looked after. Activities have started to increase with trips out which is really good. You can have a laugh with staff which my mother likes. The only disadvantage none of the residents enjoy the food prepared. Bedroom and all areas kept clean.

Reply from Rachel Harper, Manager at Wishmoor

Thank you very much for taking the time to review our home. We are very proud of our activities programme and will continue to develop this over the coming months. We have recently made some changes to our menus in consultation with all the residents and I am pleased to report we have received some...  

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Review from Geoffrey H (Husband of Resident) published on 9 January 2018 Submitted via Postal Card
Overall Experience
My wife was admitted to Wishmoor Residential Home from the NHS hospital for four weeks to gain strength for homecoming and was given first class treatment. The care given by all staff from cleaners to management was first class.

Thank you.

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Review from A P (Relative of Resident) published on 19 December 2017 Submitted via Postal Card
Overall Experience

I visit my uncle every day and I am always welcomed. The management are ready to discuss any queries. My uncle says the food is very good and he has no complaints."I couldn't wish for anything more" he has told me. Staff are caring and friendly. Arrangements are made for haircutting etc.

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No Rating
Review from Chris G (Son of Resident) published on 30 November 2017 Submitted via Postal Card
Overall Experience

The staff and management cannot be faulted for how they performed their duties. My mother was cared for to a very high standard. I have given a lot of individual praise to staff, they are too modest and say 'it's our job'. When anyone arrives to visit or work, the staff are always happy and as you can see by the scores I have given below, it has completely exceeded my expectations.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 December 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Wishmoor.

Upcoming Events

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Awards / Recognitions (1)

  • 14 Jul 2025Recipient: Wishmoor

Accreditations

There are no accreditations posted yet for Wishmoor.

Meet the Team (1)

Debbie Figgitt
Debbie FiggittJob Title:Deputy ManagerJoined: 2011
Debbie has worked at Wishmoor since 2011 but she started her career as a hospital staff nurse. Debbie has a wealth of clinical knowledge and takes the lead on medication within the home.
Debbie is an excellent cook and has stepped in to the Wishmoor kitchen on many occasion when required!

Debbie is very close to her family and enjoys knitting and a good book!

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