Wishmoor

21 Avenue Road, Malvern WR14 3AY
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9.0 24 Reviews
  • Wishmoor, Malvern
Located in the picturesque town of Malvern, Wishmoor is a large Victorian house situated in a delightful tree lined road. The home is within close proximity of Barnard’s Green shops, Great Malvern railway station and the Winter Gardens.

The Wishmoor team is particularly concerned that each person is recognised as an individual with whom care arrangements are discussed, planned and regularly reviewed.

This approach makes Wishmoor very special. Not too large, Wishmoor can recreate an intimate, family home feel while still providing the kind of 24 hour care expected.

Single bedrooms (some en-suite) provide spacious and comfortable accommodation in a homely environment and residents are encouraged to bring small personal items from home to make them feel more comfortable. There are a number of shared rooms ideal for couples.

There are two large living rooms where residents can sit and read, watch television or take part in activities and a large dining room where delicious, home-cooked meals are served. The menus are changed regularly and use fresh seasonal produce. Residents are encouraged to help plan the menu at the home's monthly Residents’ Meetings. All dietary requirements can be catered for.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £800 – £1200
  • Self-Funded Residential Dementia Care: £800 – £1200
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £950

Subject to assessment

These prices are only a guideline, please contact Wishmoor to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Tania Edwards (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Subject to assessment
  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2015
  • Number of floors: 3

Room Information

  • Single Rooms (24)
  • Couples/Companion Rooms (2)
  • Single Rooms with Ensuite Wet Room (2)

Visiting

  • Visiting by appointment. Please call to book in.

Parking

  • Limited off road parking. Ample on road parking on Avenue Road.

Wishmoor Reviews (24)

9.0

Wishmoor has a Review Score of 9.0 (9.006) out of 10, based on 4 reviews in the last 2 years.
Over all time Wishmoor has 24 reviews.

Overall Experience
  • 15
  • 8
  • 1
  • 0
  • 0
Date Published
  • 24
  • 0
  • 1
  • 4
  • 20
Reviewer Connection to Wishmoor
  • 11
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 24, showing 21-24
Review from S L (Daughter of Resident) published on 9 April 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always friendly, helpful and willing to help with any issues. The home has a very homely feel. The home has started to improve on the appearance but most importantly my mother is well looked after. Activities have started to increase with trips out which is really good. You can have a laugh
with staff which my mother likes. The only disadvantage none of the residents enjoy the food prepared. Bedroom and all areas kept clean.
Reply from Rachel Harper, Manager at Wishmoor

Thank you very much for taking the time to review our home. We are very proud of our activities programme and will continue to develop this over the coming months. We have recently made some changes to our menus in consultation with all the residents and I am pleased to report we have received some very positive feedback on the food we serve. Please join us for our Open Day on Sat 21st April to sample some of our delicious cakes!

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Review from Geoffrey H (Husband of Resident) published on 9 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was admitted to Wishmoor Residential Home from the NHS hospital for four weeks to gain strength for homecoming and was given first class treatment. The care given by all staff from cleaners to management was first class.
Thank you.
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Review from A P (Relative of Resident) published on 19 December 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visit my uncle every day and I am always welcomed. The management are ready to discuss any queries. My uncle says the food is very good and he has no complaints."I couldn't wish for anything more" he has told me. Staff are caring and friendly. Arrangements are made for haircutting etc.
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Review from Chris G (Son of Resident) published on 30 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff and management cannot be faulted for how they performed their duties. My mother was cared for to a very high standard. I have given a lot of individual praise to staff, they are too modest and say 'it's our job'. When anyone arrives to visit or work, the staff are always happy and as you can
see by the scores I have given below, it has completely exceeded my expectations.
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Current Review Score: 9.0 (9.006)

Overview of Review Score

The Review Score of 9.0 (9.006) out of 10 for Wishmoor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.1 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for Wishmoor is calculated as follows: ( (44 Excellents x 5) + (4 Goods x 4) ) ÷ 48 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.089 Points relating to the number of positive Reviews for Wishmoor is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6. 4 Positive Reviews ÷ 5.6 = 0.714
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Dec 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (1)

Meet the Team (1)

Debbie

Debbie Figgitt

Job Title: Deputy Manager Joined: 2011

Debbie has worked at Wishmoor since 2011 but she started her career as a hospital staff nurse. Debbie has a wealth of clinical knowledge and takes the lead on medication within the home.
Debbie is an excellent cook and has stepped in to the Wishmoor kitchen on many occasion when required!
Debbie is very close to her family and enjoys knitting and a good book!

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