
It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.
During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.
The home enjoys a...
Care Provided by Hendra House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees reflect the level of assistance and support required to fully meet individual needs and wishes.
The price(s) shown are provided by the care home. Contact Hendra House Residential Home for full pricing details and T&Cs.
Contact Hendra House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hendra Healthcare Ludlow Ltd
- Private Owned
Person in charge
- Vince Burmingham (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
Hendra House Residential Home Reviews (119)
Hendra House Residential Home has a Review Score of 10 (9.983) out of 10, based on 24 reviews in the last 2 years.
Over all time Hendra House Residential Home has 119 reviews.
Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis.
My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done.
Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured.
So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.
I could not have wished for a more peaceful end for her.
As an only child, they also gave me support and comfort at a very emotional time.
She said in her own words that she feels so safe finally from where she was before.
The staff have been amazing at settling her in and now she smiles again every day.
My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean. The staff are very trained and highly efficient as well as thoughtful and kind. No excuse for celebration or fun is overlooked - I am sure all the residents feel cherished and loved.
I'm very well looked after. The staff are very kind and helpful. The menu is varied and healthy and we have a choice at each meal. The staff are very flexible and will serve meals in our rooms if we choose. The room is kept clean and the bathroom spotless with fresh towels every morning. The ladies in the laundry do a wonderful job.
I was sad when the time came for mum to move on and I would certainly recommend this home to anybody. I cannot praise it enough.
My mother is in her mid 90's and has mobility problems. Her care is exemplary. The staff are friendly, concerned about her well-being and happiness and go way beyond the average standard of care and attention. Residents are well fed and enjoy taking their meals together. On the housekeeping side, everywhere is very clean, it does not have the smell commonly found in care homes, clothing is returned promptly, nicely washed and ironed. The owner goes to great lengths to make sure residents are well cared for and valued. No one could slip through the cracks.
At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra. Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.
My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.
It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.
I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.
I really cannot fault Hendra House, the Owner has been brilliant, mom liked him very much, he made her laugh and was always there for a chat if she needed to. The staff were all so friendly, when ever I went to visit. The staff new exactly what my mom had been doing and where she was at with her medication, eating etc. Always up dated me with phone calls on how she was if there had been a change in her. Hendra is an exceptional residential home, clean, lots for the residents to do social evenings, days out, summer fetes and more. Certainly would recommend this lovely home.
Moving mum into a care home was massive for both mum and my sister and I, following mum's deteriorating dementia. Right from the word go the staff and management were brilliant. I felt very reassured that mum was being put first- her involvement in as many decisions as possible, the efforts made to make her feel part of the "family", time spent by staff to make her feel loved, time spent to reassure family and respond to our demands/wishes. She was always clean, tidy and every effort made to accommodate her appetite/lack of. I could not have asked for more from a home and would be happy to spend my later years there. Their communication was outstanding- they always knew the answers or could find the information within minutes, to mums medication, washing, food intake etc. Nothing was ever too much to ask. Mum had various medication changes during her time at Hendra House. The staff always included us in the changes and I felt very confident with their advice.
An excellent caring environment and extended family for residents, always resembles one of a smart hotel. A very happy environment where you are always made welcome.
During a very difficult time coming to terms with my fathers decline as a dementia sufferer we have received an enormous amount of support from both the manager and the staff from Hendra. They are always available and give their time to discuss any concerns or worries we may have.
Hendra House is an outstanding care home. The home is extremely well-led and the staff are caring, kind and,without exception, truly wonderful to the residents. My mother-law has settled in without any problems and is very happy. As a result my wife has total peace of mind, safe in the knowledge that her mother is receiving such wonderful care. I would have no hesitation in recommending Hendra House to anybody.
My mother has been a resident at Hendra House for 7 months now. We are extremely happy with the care and support she has received in this time. The staff are well qualified, caring and well managed. Residents are treated with care and courtesy, staff take the time to get to know all their residents and as a consequence are sensitive to their varying needs and frailties. As visitors we are always made welcome and any day to day issues are dealt with promptly and effectively. Communication is excellent and we are all made to feel part of the Hendra 'family'.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Dec 2025
A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...
There are no upcoming events for Hendra House Residential Home.
Awards / Recognitions (59)
- 30 Jan 2026Recipient: Hendra House Residential Home
- 04 Dec 2025Recipient: Hendra House Residential Home
- 31 Jan 2025Recipient: Hendra House Residential Home
Accreditations
There are no accreditations posted yet for Hendra House Residential Home.
Meet the Team (31)

She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle is the home's lead on continence matters.

Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

She holds the NVQ Level 3 Award.

She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

She has just commenced her Level 3 Diploma in Social care.

She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

She holds the NVQ Level 3 award.

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracy completed the NVQ Level 2 House Keeping.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

She brings a wealth of experience and common sense to the team.

She joined the Care Team in 2020 and currently combines both roles.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

She is currently completing her Level 3 Health & Social care Diploma

She is currently completing the Level 2 Apprenticeship programme.

She is currently completing her Health & Social Care Level 2 Award.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.
