
It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.
During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.
The home enjoys a...
Care Provided by Hendra House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees reflect the level of assistance and support required to fully meet individual needs and wishes.
The price(s) shown are provided by the care home. Contact Hendra House Residential Home for full pricing details and T&Cs.
Contact Hendra House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hendra Healthcare Ludlow Ltd
- Private Owned
Person in charge
- Vince Burmingham (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
Hendra House Residential Home Reviews (119)
Hendra House Residential Home has a Review Score of 10 (9.983) out of 10, based on 24 reviews in the last 2 years.
Over all time Hendra House Residential Home has 119 reviews.
Hendra House provided excellent care and support to Dad during his stay. The team were all considerate and kind. This provided peace of mind that Dad was being well looked after. As a family, we would thoroughly recommend Hendra House. Thank you.
It gives us great satisfaction to think that we were able to help and support dad.
Thinking of you all.
Dad wasn't sure about going into a care home, but was soon convinced by the kindness and respect shown to him at Hendra from day 1. He received great care and attention in a homely environment. The staff and management are excellent, and communication has been first class. Everything was centred around Dad's needs and wishes. Many thanks.
Many thanks for your review and comments which will be passed onto the staff.
Professional from start to end of life. Can't say enough thanks for the help, kindness and support his lovely team of people showed my father, family and myself. Till dad's last breath, they cared for him. It felt like he was family, and we had our worries taken away. Many, many thanks for such a caring, loving place this is. Lucky to have found it.
We are thinking of you all.
My dad has been in the home for coming up 2 years and has been looked after extremely well. All of the staff are polite and go above and beyond to help all residents. The meals are all very good ( dad has put weight on since being a resident and looks so much better ), and there is always a choice. The meetings that are held are very informative and residents and family are all involved. Overall a definite 10/10.
We are grateful for your time in responding and that you are happy with the care that dad is receiving..
Hendra House staff continue to look after my father with total professionalism, compassion and empathy. Nothing is too much trouble. The home is spotless, welcoming and extremely well-maintained. Christmas was a special time with great care and attention given to activities, decorations, food and celebrations. A lovely touch were the gifts delivered to my father on Christmas Day morning before I arrived. This is a superbly managed setup.
It is a pleasure to care for your wonderful dad.
I will of course make the staff aware of your comments, and thank you for taking the time to complete the review.
Very happy with the care I'm getting from Hendra, staff are brilliant, always to hand, and nothing is too much trouble. Plenty of activities always going on, too. Food is excellent, I've put weight on since I came to Hendra!
We are so pleased that you find the service provided at the home meets and often exceeds your expectations.
Hendra provided a safe and loving home for my dad who had advanced Alzheimer's disease. The staff there are all incredibly kind, patient and professional. They always made the the family feel really welcome when we visited him. He really enjoyed the food, and staff were keen to ensure he ate well. There are regular activities to provide stimulation and connection which he was able to join in with. The staff were vigilant in identifying potential medical issues, and raising promptly with the GP and district nurse, to get treatment. They ensured he was always comfortable, with a special armchair, footstool and soft throws, as well as medical items to give cushioning and protection in bed. The fact that he could stay at Hendra right to the end meant an enormous amount to us. We were able to say our goodbyes to him in a peaceful and loving environment.
However, we hope you take comfort from the fact that dad received the best care possible which we know provided all of the family with a great deal of comfort.
The staff are caring and patient beyond belief and the stock answer
to the question "May I.......?" is "of course you can."
Top marks, too, for the food that caters for all tastes.
I would recommend Hendra House to anyone.
Thank you for such a personal review of the services we provide..
Her room and the communal room is clean and fresh.
The homemade meals and snacks are also very good.
Management are always available to discuss any issues and act accordingly when necessary.
Hendre offer the most appropriate care for Mum to meet her changing care needs.
Thank you for your comments and also the support you and you family give to ensure we can collectively provide mum with the care she needs and deserves.
On her return to Hendra House the staff went above and beyond to support Mum and the family throughout the Christmas and New Year period even though they were providing care and seasonal entertainment for all the other residents.
Mum's condition gradually deteriorated and we were kept fully updated during visits and with regular telephone, email and social messaging communications.
The combined support from the Doctor, District Nurses and Hendra House staff could not have been better.
Mum finally passed away early in January. Again the Hendra House staff were supportive in every way and could not have done any more to help us and the family through this difficult period.
Your mother was a real character and we all miss her dearly.
Since my father moved into Hendra House in March 2025 I have been impressed by the standard of care that he has been given. He settled in quickly and the staff did everything they could to help him adjust to life in a carehome. The cleanliness and organisation of Hendra House is excellent and the staff are always supportive and efficient.
Your father has settled so well despite moving from another part of the country.
Thank you all for your support during the initial phase of his residency.
The staff and manager have made my mum and her health a priority and have worked hard to ensure she is comfortable and all her health needs are met. Everyone at Hendra has steadily become our extended family too.
Your mum is very much a character, who is loved by all of our staff and residents.
I will ensure the staff are made aware of your comments, which are greatly appreciated.
The home are always so welcoming and efficient. There is always someone visible and easy to find if I ever need to ask anything, and they go above and beyond for my Grandad. The home has a home from home feel, and there are lots of different areas the residents can go for a different bit of scenery. The bedrooms are more than equipped and tidy, and they make an effort to make it their own. Unfortunately before this my Grandad was moved between a few homes, and instantly here he said himself he felt safe, loves the staff, and has thrived. Feel especially lucky to find this place.
Your grandfather is a lovely person, but definitely knows what he wants.
I am pleased that we have fully met his expectations.
Very caring owner and staff. Excellent care, lots of interaction and activities such as quizzes etc. A nice conservatory with a library of books, comfortable rooms, excellent food and lovely friendly helpful staff. Every effort made to celebrate birthdays, Christmas and other holidays.
I think it captures how much we endeavour to keep our residents entertained and stimulated.
From the minute I walked in Hendra's door, it just felt 'right'. A very homely and friendly environment. Plenty of staff, all of whom are always extremely helpful and pleasant. I don't think I could have chosen a better care home for Mum.
It is a pleasure to have mum as a resident at the home.
I find Hendra the most friendly, caring, supportive home for someone in my mother in laws condition. Her needs are met fully.
I am very happy Mum is in this home of all the homes in Ludlow, this is by far the best, an opinion held by most of the Ludlow residents.
I will of course pass on your comments to the staff.
Hendra House has been taking care of my Mum for over 12 months now. She has a lovely room and has made friends with other residents. The staff are always friendly and helpful and arrange outings and activities for the residents. We are so grateful for the service they provide. My Mum has dementia and needs plenty of understanding and care and Hendra House provides this for our family. The food is also very good, Mum always looks forward to meal times.
It a pleasure to be entrusted with mum's care.
I will pas on your comments to all staff.
Thank you for taking the time to complete the review.
My father is eating very well and likes the food choices available. He has told me that he is happy, which, for me to hear, is very comforting.
Thank you for your time in responding and your comments which are greatly appreciated.
From the first meeting, the care home manager to my dad moving in and settling into the routine, I felt that I was listened to and everything was put in place for my father to move into a safe environment. Once he was in the home, all the staff I had dealings with were very friendly and demonstrated a caring attitude to the residents at all times. My father has told me that he really likes it there, which, for me, says everything I need to know.
Thank you for your comments which are greatly appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Dec 2025
A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...
There are no upcoming events for Hendra House Residential Home.
Awards / Recognitions (59)
- 30 Jan 2026Recipient: Hendra House Residential Home
- 04 Dec 2025Recipient: Hendra House Residential Home
- 31 Jan 2025Recipient: Hendra House Residential Home
Accreditations
There are no accreditations posted yet for Hendra House Residential Home.
Meet the Team (31)

She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle is the home's lead on continence matters.

Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

She holds the NVQ Level 3 Award.

She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

She has just commenced her Level 3 Diploma in Social care.

She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

She holds the NVQ Level 3 award.

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracy completed the NVQ Level 2 House Keeping.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

She brings a wealth of experience and common sense to the team.

She joined the Care Team in 2020 and currently combines both roles.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

She is currently completing her Level 3 Health & Social care Diploma

She is currently completing the Level 2 Apprenticeship programme.

She is currently completing her Health & Social Care Level 2 Award.
Frequently Asked Questions about Hendra House Residential Home
What types of Care is Hendra House Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hendra House Residential Home have?
There are 28 Single Rooms.
What are the Facilities & Services at Hendra House Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Hendra House Residential Home to the centre of Ludlow?
0.4 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.
