Hendra House Residential Home is a family-run residential home in Ludlow. The home enjoys a national reputation as a quality provider and is ideally located for easy access to the local town, shops and community.
Staff at the home recognise that each resident is unique, with individual needs, choices and preferences. Therefore an individual person-centred care plan is designed, developed and updated to ensure that the needs of each individual resident are met and maintained..
A team of dedicated, professional and skilled staff are openly recognised as the home's most prized asset and investment which has resulted in minimal staff turnover, with the majority of staff holding or working towards National Vocational Qualifications (NVQs).
Visitors are invited to visit the home and speak with the residents who are happy to provide an honest opinion of the quality of service they receive at Hendra House.
Owner: Hendra Healthcare (Ludlow) Ltd
Person in charge: Vince Burmingham (Owner/Manager)
Local Authority / Social Services: Shropshire Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 28
Rooms with ensuite WC: 28
Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Hendra House Residential Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 10 (maximum of 10) for Hendra House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5 out of 5 from 40 Reviews over all time. This Average Rating is also the rating value for Hendra House Residential Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 6 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.969 for Hendra House Residential Home is calculated as follows: ( (465 Excellents x 5) + (15 Goods x 4) ) ÷ 480 Ratings = 4.969
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Hendra House Residential Home is based on 6 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 6 Reviews ÷ 5.6 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Hendra House Residential Home has a Review Score of 10 (9.969) from 40 Reviews
Review submitted from a Postal Card by B F (Daughter-in-law of Resident) on Tuesday 31 October 2017. Relates to October 2017.
Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff.
Everyone, without exception, is thoughtful, patient and kind.
Welcoming to visitors and exceptionally managed for ongoing needs and developments.
A real 'home from home', where individuals matter.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Ruth C (Niece of Resident) on Tuesday 5 September 2017. Relates to August 2017.
My aunt who is a retired matron has vascular dementia and is quite disabled went into Hendra House Residential Home in March this year. She has settled there very happily, seems stimulated by her surroundings and receives excellent care from the attentive, friendly staff. All the family are so pleased and relieved that she is so well taken care of. I would highly recommend Hendra House Residential Home.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by John B (Relative of Resident) on Thursday 31 August 2017. Relates to August 2017.
One is greeted as a visitor with warmth and friendliness. One is always asked if you require anything, a chair, tea, biscuits, help to the room, using the lift. This gives comfort and security when entering the establishment. Residents in the lounge reflect this atmosphere and will also greet you and when you are recognised direct you to where your own resident is seated often seeking them out for you. This demonstrated an environment that is more family then institution. The decor and furnishing is also warm and premises clean and staff are always here.
Any member will greet you and ensure any question or need is responded to. Above all the person I visit tells me only positive things about the establishment - happy and settled. That is the important factor. Well done. Thank you.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Alexandra M (Granddaughter of Resident) on Thursday 31 August 2017. Relates to August 2017.
It is always a pleasure to visit my grandad at Hendra House. All of the staff are friendly and welcoming and the house itself is beautifully clean and pleasant smelling. Grandad is happy and content and I have peace of mind knowing that he is so well cared for.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Sue P (Daughter of Resident) on Thursday 31 August 2017. Relates to August 2017.
A very warm, friendly welcome. Hendra House is a lovely small residential home which really does feel like a 'real' home.
Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day.
My mum immediately settled in.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by S M (Daughter of Resident) on Friday 14 July 2017. Relates to February 2017.
There is a view that care homes for the elderly are dull places where the residents are left to their own devices and their personal needs are not fully met. Hendra House is the complete opposite of this. Modern, clean, comfortable, well trained and responsive staff that deal with residents on an individual basis, providing everything my aged mother needs. They are fully up to date with her medical and mental issues and provide our family with exceptional support that we could not provide ourselves. My mother is happy - and so are we. What more could we wish for.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by L H (Daughter of Resident) on Wednesday 29 March 2017. Relates to March 2017.
Mum felt very welcome when she moved into Hendra House nearly 4 months ago. She was greeted with flowers, a card and lots of smiles. Her room is very comfortable and a little oasis to which she can retire when she wants to be quiet - but there is plenty of company and activities whenever she wants them.
Staff and management are wonderful, they are caring, kind and thoughtful; mum is treated as an individual and her likes and dislikes noted; training is excellent and people seem to love working at Hendra and stay for a long time. Everywhere is light, airy and well-cared for. The food is very good.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by L J (Daughter of Resident) on Thursday 23 March 2017. Relates to January 2017.
Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They keep myself and my sisters well informed of any needs mum has which of course are increasing as her condition inevitably deteriorates. You are always made welcome when visiting. Mum is kept clean and well presented. I would have no hesitation in recommending Hendra House.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by E W (Daughter of Resident) on Wednesday 22 March 2017. Relates to March 2017.
Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is returning. Hendra House is an exemplary care home on so many levels. All the staff are a pleasure to deal with. The care managers have a wealth of invaluable experience. I am kept well informed and the place is clean and welcoming. The owner, who is very approachable and a regular presence has implemented an excellent management system. 10/10
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Website Submission by P Y (Resident) on Sunday 19 March 2017. Relates to March 2017.
Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by D H (Resident) on Friday 17 March 2017. Relates to January 2017.
I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which I am respected by staff and the individual attention they give me.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by J M (Daughter of Resident) on Wednesday 15 March 2017. Relates to February 2017.
Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Malcolm V (Son of Resident) on Wednesday 15 March 2017. Relates to February 2017.
My other has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by G S (Daughter of Resident) on Tuesday 14 March 2017. Relates to February 2017.
The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Dora P (Resident) on Monday 13 March 2017. Relates to December 2016.
I am happy with the care I get in this home. If I have a problem with anything I only have to tell a member of staff and they deal with it,
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Walter H (Resident) on Friday 10 March 2017. Relates to February 2017.
I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by John H (Son of Resident) on Thursday 9 March 2017. Relates to February 2017.
Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Tom C (Uncle of Resident) on Thursday 9 March 2017. Relates to February 2017.
We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Patricia C (Aunt of Resident) on Thursday 9 March 2017. Relates to February 2017.
My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by S T (Daughter of Resident) on Wednesday 8 March 2017. Relates to December 2016.
Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Helen M (Daughter of Resident) on Wednesday 1 March 2017. Relates to January 2017.
In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.
So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.
I could not have wished for a more peaceful end for her.
As an only child, they also gave me support and comfort at a very emotional time.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Joanna P (Daughter of Resident) on Thursday 26 January 2017. Relates to January 2017.
I recently moved my mother here, and within one week the change in her is remarkable.
She said in her own words that she feels so safe finally from where she was before.
The staff have been amazing at settling her in and now she smiles again every day.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Sue R (Daughter of Resident) on Thursday 5 January 2017. Relates to December 2016.
I couldn't ask for a better place for my Mum to live in than this home. If I have any worries, they are dealt with.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Barbara D (Daughter of Resident) on Friday 25 November 2016. Relates to November 2016.
My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean. The staff are very trained and highly efficient as well as thoughtful and kind. No excuse for celebration or fun is overlooked - I am sure all the residents feel cherished and loved.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Joy G (Resident) on Friday 25 November 2016. Relates to November 2016.
I'm very well looked after. The staff are very kind and helpful. The menu is varied and healthy and we have a choice at each meal. The staff are very flexible and will serve meals in our rooms if we choose. The room is kept clean and the bathroom spotless with fresh towels every morning. The ladies in the laundry do a wonderful job.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Michael R (Son of Resident) on Thursday 10 November 2016. Relates to October 2016.
Having had a not so good experience at mothers previous care home, Hendra House was a revelation. The staff were very warm, welcoming and professional. The rooms and facilities were immaculate there was even a bouquet of flowers in mum's room on arrival. Every day there would be something to occupy the residents whether it was games, live entertainment or just having their hair done.
I was sad when the time came for mum to move on and I would certainly recommend this home to anybody. I cannot praise it enough.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by J W (Daughter of Resident) on Monday 7 November 2016. Relates to October 2016.
My mother is in her mid 90's and has mobility problems. Her care is exemplary. The staff are friendly, concerned about her well-being and happiness and go way beyond the average standard of care and attention. Residents are well fed and enjoy taking their meals together. On the housekeeping side, everywhere is very clean, it does not have the smell commonly found in care homes, clothing is returned promptly, nicely washed and ironed. The owner goes to great lengths to make sure residents are well cared for and valued. No one could slip through the cracks.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by S C (Daughter of Resident) on Thursday 6 October 2016. Relates to September 2016.
At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra. Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Andrew W (Son of Resident) on Tuesday 4 October 2016. Relates to September 2016.
My mother has resided at Hendra House Residential Home for several years and has always received outstanding care from the whole team there. Nothing is ever too much trouble for them, whoever it is, the staff are always patient and caring. Hendra House Residential Home is not a residential or care home to my Mother - it is her home.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by J B (Daughter of Resident) on Monday 3 October 2016. Relates to September 2016.
I have been visiting a close relative who is a resident at Hendra House for the last nine months. I have visited at a variety of times of the day and on different days in the week. All staff are exceptionally friendly, good humoured, kind and respectful towards residents. It is evident from my observations, that all staff are knowledgeable and well trained and managers have organised a safe and gently efficient system of care. The home is very clean, fresh and bright and care is taken to provide good appetising food. A substantial effort is made to provide daily opportunities for residents to take part in a variety of activities; residents and relatives are kept well informed about these activities. Most importantly residents are regarded as individuals with care managers taking an interest in them and their particular needs. Individual opinions and issues raised at the regular residents and relatives meetings are listened to and acted on. It is the special touches of interest, attention and empathy from all staff, going way beyond basic care, which makes this a real home.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Clive R (Son of Resident) on Wednesday 28 September 2016. Relates to September 2016.
My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Helen C (Daughter of Resident) on Tuesday 13 September 2016. Relates to September 2016.
It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Paula B (Daughter of Resident) on Tuesday 6 September 2016. Relates to August 2016.
My father has now been a very happy, contented and well cared for resident for 20 months. Hendra House goes that extra mile with care, support and most importantly treating each resident as an individual. I never need to worry or get anxious about his welfare and when I visit, the huge smile on his face tells me everything I need to know. Thank you to the Manager and your terrific team for everything you do, which is valued and appreciated by our family.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Roberta T (Sister of Resident) on Tuesday 16 August 2016. Relates to August 2016.
I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by C B (Daughter of Resident) on Thursday 4 August 2016. Relates to June 2016.
I really cannot fault Hendra House, the Owner has been brilliant, mom liked him very much, he made her laugh and was always there for a chat if she needed to. The staff were all so friendly, when ever I went to visit. The staff new exactly what my mom had been doing and where she was at with her medication, eating etc. Always up dated me with phone calls on how she was if there had been a change in her. Hendra is an exceptional residential home, clean, lots for the residents to do social evenings, days out, summer fetes and more. Certainly would recommend this lovely home.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Debby G (Daughter of Resident) on Wednesday 20 July 2016. Relates to May 2016.
An excellent caring environment and extended family for residents, always resembles one of a smart hotel. A very happy environment where you are always made welcome.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Nina W (Daughter of Resident) on Monday 4 July 2016. Relates to March 2016.
Moving mum into a care home was massive for both mum and my sister and I, following mum's deteriorating dementia. Right from the word go the staff and management were brilliant. I felt very reassured that mum was being put first- her involvement in as many decisions as possible, the efforts made to make her feel part of the "family", time spent by staff to make her feel loved, time spent to reassure family and respond to our demands/wishes. She was always clean, tidy and every effort made to accommodate her appetite/lack of. I could not have asked for more from a home and would be happy to spend my later years there. Their communication was outstanding- they always knew the answers or could find the information within minutes, to mums medication, washing, food intake etc. Nothing was ever too much to ask. Mum had various medication changes during her time at Hendra House. The staff always included us in the changes and I felt very confident with their advice.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Review submitted from a Postal Card by Alison M (Daughter of Resident) on Tuesday 14 June 2016. Relates to May 2016.
During a very difficult time coming to terms with my fathers decline as a dementia sufferer we have received an enormous amount of support from both the manager and the staff from Hendra. They are always available and give their time to discuss any concerns or worries we may have.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
Overall Standard
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Treated with Dignity
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Staff
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Review submitted from a Website Submission by Michael Q (Son-in-law of Resident) on Thursday 3 December 2015. Relates to December 2015.
Hendra House is an outstanding care home. The home is extremely well-led and the staff are caring, kind and,without exception, truly wonderful to the residents. My mother-law has settled in without any problems and is very happy. As a result my wife has total peace of mind, safe in the knowledge that her mother is receiving such wonderful care. I would have no hesitation in recommending Hendra House to anybody.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
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Treated with Dignity
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Review submitted from a Website Submission by Christine R (Daughter of Resident) on Monday 24 August 2015. Relates to August 2015.
My mother has been a resident at Hendra House for 7 months now. We are extremely happy with the care and support she has received in this time. The staff are well qualified, caring and well managed. Residents are treated with care and courtesy, staff take the time to get to know all their residents and as a consequence are sensitive to their varying needs and frailties. As visitors we are always made welcome and any day to day issues are dealt with promptly and effectively. Communication is excellent and we are all made to feel part of the Hendra 'family'.
How likely would you be to recommend Hendra House Residential Home? Extremely Likely
Overall Standard
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Treated with Dignity
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February 2018
Recipient: Hendra House Residential Home
Date: Wednesday 07 Feb 2018
Recipient: Hendra House Residential Home
Date: Thursday 01 Feb 2018
December 2017
Recipient: Hendra House Residential Home
Date: Friday 08 Dec 2017
May 2017
Recipient: Hendra House Residential Home
Date: Thursday 04 May 2017
Recipient: Hendra House Residential Home
Date: Thursday 04 May 2017
Recipient: Hendra House Residential Home
Date: Thursday 04 May 2017
April 2017
Recipient: Hendra House Residential Home
Date: Saturday 01 Apr 2017
March 2017
May 2016
Recipient: Hendra House Residential Home
Date: Thursday 19 May 2016
February 2016
Recipient: Hendra House Residential Home
Date: Monday 15 Feb 2016
November 2015
Recipient: Hendra House Residential Home
Date: Friday 27 Nov 2015
October 2015
Recipient: Hendra House Residential Home
Date: Monday 12 Oct 2015
April 2015
Recipient: Hendra House Residential Home
Date: Thursday 30 Apr 2015
March 2015
February 2015
Recipient: Hendra House Residential Home
Date: Sunday 01 Feb 2015
December 2014
Recipient: Hendra House Residential Home
Date: Monday 08 Dec 2014
November 2014
Recipient: Hendra House Residential Home
Date: Friday 28 Nov 2014
August 2014
Recipient: Hendra House Residential Home
Date: Wednesday 27 Aug 2014
March 2014
Recipient: Hendra House Residential Home
Date: Monday 24 Mar 2014
Recipient: Hendra House Residential Home
Date: Monday 24 Mar 2014
Recipient: Hendra House Residential Home
Date: Monday 24 Mar 2014
February 2014
Recipient: Hendra House Residential Home
Date: Saturday 01 Feb 2014
August 2013
Recipient: Hendra House Residential Home
Date: Monday 12 Aug 2013
January 2013
Recipient: Hendra House Residential Home
Date: Saturday 05 Jan 2013
December 2012
Recipient: Hendra House Residential Home
Date: Wednesday 05 Dec 2012
November 2012
Recipient: Hendra House Residential Home
Date: Wednesday 14 Nov 2012
Recipient: Hendra House Residential Home
Date: Wednesday 14 Nov 2012
October 2012
Recipient: Hendra House Residential Home
Date: Saturday 20 Oct 2012
September 2012
Recipient: Hendra House Residential Home
Date: Monday 24 Sep 2012
June 2012
Recipient: Hendra House Residential Home
Date: Friday 15 Jun 2012
March 2012
Recipient: Hendra House Residential Home
Date: Thursday 08 Mar 2012
November 2011
Recipient: Hendra House Residential Home
Date: Thursday 24 Nov 2011
Recipient: Hendra House Residential Home
Date: Thursday 24 Nov 2011
June 2011
Recipient: Hendra House Residential Home
Date: Wednesday 29 Jun 2011
Recipient: Hendra House Residential Home
Date: Thursday 16 Jun 2011
November 2009
Recipient: Hendra House Residential Home
Date: Wednesday 18 Nov 2009
June 2009
Recipient: Hendra House Residential Home
Date: Wednesday 17 Jun 2009
Job Title: Care Manager
Joined: 2010
Description:
Lindsay joined the company in January 2010, and hold the NVQ Level 4 Award.
In 2010 she won the Bronze Medal at the World Skills in Care Competitions held in London.
She is currently completing the Level 5 Advanced Apprenticeship Diploma Award.
Job Title: Lead Practitioner
Joined: 2007
Description:
Rose joined the company in 2007. Rose has completed the NVQ 3 Health & Social Care Award.
Rose is currently employed as a Lead Practitioner, and is also the homes Infection Control Lead.
Rose was selected as a finalist in the Learner of the Year category at the 2014 Shropshire Care Awards.
Rose is working towards the next level of her Advanced Apprenticeship Diploma
Job Title: Lead Practitioner
Joined: 2004
Description:
Laura joined the company as an apprentice in 2004. She progressed to the position of Lead Practitioner. In 2007 Laura won the Best Learner Award at the Shropshire Care Awards.
Job Title: Lead Practitioner
Joined: 2009
Description:
Michelle joined the company in 2009 and has completed the NVQ Level 3 Award in Health & Social Care.
Michelle is currently employed as a Lead Practitioner and is the homes lead on all matters relating to incontinence management.
Job Title: Team Leader
Joined: 2007
Description:
Lyn has worked in the care sector for many years and joined Hendra House in 2007.
She holds the NVQ 2 Award in Health & Social Care
Job Title: Cook
Joined: 2013
Description:
Bev has many years of working in the catering industry, and prior to joining the home in 2013 had been a cook in her own right.
Job Title: Apprentice Care Assistant
Joined: 2012
Description:
Rosie joined the home as an Apprentice Care Assistant, having worked as a Kitchen Assistant whilst competing her A Levels.
Job Title: Care Assistant
Joined: 2014
Description:
Lorraine is an experienced care who joined the home in 2014 having previously worked in domicillary care.
She holds the NVQ Level 3 award.
Job Title: Care Assistant
Joined: 2000
Description:
Judy has spent more years that she would care to remember in the care sector. She joined Hendra House in 2000, and holds the NVQ Level 2 Award in Health & Social Care
Job Title: Laundry Assistant
Joined: 2002
Description:
Lyndsey joined the home in 2002 as an apprentice and rose to the position of Senior Care Assistant before starting her family. She commenced her current role as Laundry Assistant in 2013, but everyone is looking forward to the time when she returns to her role as a Senior Care Assistant.
Job Title: Kitchen Assistant
Joined: 2014
Description:
Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant
Job Title: Cook
Joined: 1999
Description:
Lin is Hendra Houses longest serving employee having joined the company in 1999.
She is one of the homes two Cooks who are responsible for creating varied traditional fare for all of the residents.
There are currently no Care Home Idol entrants who have performed at Hendra House Residential Home
