Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH

Hendra House Residential Home, Ludlow, Shropshire
Hendra House Residential Home, Ludlow, Shropshire
Hendra House Residential Home, Ludlow, Shropshire

Hendra House Residential Home is a family-run residential home in Ludlow. The home enjoys a national reputation as a quality provider and is ideally located for easy access to the local town, shops and community.

Staff at the home recognise that each resident is unique, with individual needs, choices and preferences. Therefore an individual person-centred care plan is designed, developed and updated to ensure that the needs of each individual resident are met and maintained..

A team of dedicated, professional and skilled staff are openly recognised as the home's most prized asset and investment which has resulted in minimal staff turnover, with the majority of staff holding or working towards National Vocational Qualifications (NVQs).

Visitors are invited to visit the home and speak with the residents who are happy to provide an honest opinion of the quality of service they receive at Hendra House.

Owner: Hendra Healthcare (Ludlow) Ltd

Person in charge: Vince Burmingham (Owner/Manager)

Local Authority / Social Services: Shropshire Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 28 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Visual Impairment

Single Rooms: 28

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Hendra House Residential Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

1 Bed Vacancy

posted 04 Mar 2017

Single En- Suite Room

Reviews

10 Hendra House Residential Home has a Review Score of 10 (9.971)

The Review Score of 10 (maximum of 10) for Hendra House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5 out of 5 from 32 Reviews over all time. This Average Rating is also the rating value for Hendra House Residential Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 30 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.971 for Hendra House Residential Home is calculated as follows: ( (373 Excellents x 5) + (11 Goods x 4) ) ÷ 384 Ratings = 4.971

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    The 5 Points relating to the number of positive Reviews for Hendra House Residential Home is based on 30 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.6 positive Reviews (28 registered maximum number of service users ÷ 5). 30 Reviews ÷ 5.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    32
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Hendra House Residential Home?

  • Extremely LIKELY
    32
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Hendra House Residential Home

  • Daughter of Resident/Service User
    18
  • Resident / Service User
    5
  • Son of Resident/Service User
    5
  • Uncle of Resident/Service User
    2
  • Sister of Resident/Service User
    1
  • more

Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is returning. Hendra House is an exemplary care home on so many levels. All the staff are a pleasure to deal with. The care managers have a wealth of invaluable experience. I am kept well informed and the place is clean and welcoming. The owner, who is very approachable and a regular presence has implemented an excellent management system. 10/10

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which I am respected by staff and the individual attention they give me.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My other has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am happy with the care I get in this home. If I have a problem with anything I only have to tell a member of staff and they deal with it,

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.
So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.
I could not have wished for a more peaceful end for her.
As an only child, they also gave me support and comfort at a very emotional time.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

I recently moved my mother here, and within one week the change in her is remarkable.
She said in her own words that she feels so safe finally from where she was before.
The staff have been amazing at settling her in and now she smiles again every day.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I couldn't ask for a better place for my Mum to live in than this home. If I have any worries, they are dealt with.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean. The staff are very trained and highly efficient as well as thoughtful and kind. No excuse for celebration or fun is overlooked - I am sure all the residents feel cherished and loved.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I'm very well looked after. The staff are very kind and helpful. The menu is varied and healthy and we have a choice at each meal. The staff are very flexible and will serve meals in our rooms if we choose. The room is kept clean and the bathroom spotless with fresh towels every morning. The ladies in the laundry do a wonderful job.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Having had a not so good experience at mothers previous care home, Hendra House was a revelation. The staff were very warm, welcoming and professional. The rooms and facilities were immaculate there was even a bouquet of flowers in mum's room on arrival. Every day there would be something to occupy the residents whether it was games, live entertainment or just having their hair done.
I was sad when the time came for mum to move on and I would certainly recommend this home to anybody. I cannot praise it enough.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother is in her mid 90's and has mobility problems. Her care is exemplary. The staff are friendly, concerned about her well-being and happiness and go way beyond the average standard of care and attention. Residents are well fed and enjoy taking their meals together. On the housekeeping side, everywhere is very clean, it does not have the smell commonly found in care homes, clothing is returned promptly, nicely washed and ironed. The owner goes to great lengths to make sure residents are well cared for and valued. No one could slip through the cracks.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra. Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has resided at Hendra House Residential Home for several years and has always received outstanding care from the whole team there. Nothing is ever too much trouble for them, whoever it is, the staff are always patient and caring. Hendra House Residential Home is not a residential or care home to my Mother - it is her home.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been visiting a close relative who is a resident at Hendra House for the last nine months. I have visited at a variety of times of the day and on different days in the week. All staff are exceptionally friendly, good humoured, kind and respectful towards residents. It is evident from my observations, that all staff are knowledgeable and well trained and managers have organised a safe and gently efficient system of care. The home is very clean, fresh and bright and care is taken to provide good appetising food. A substantial effort is made to provide daily opportunities for residents to take part in a variety of activities; residents and relatives are kept well informed about these activities. Most importantly residents are regarded as individuals with care managers taking an interest in them and their particular needs. Individual opinions and issues raised at the regular residents and relatives meetings are listened to and acted on. It is the special touches of interest, attention and empathy from all staff, going way beyond basic care, which makes this a real home.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father has now been a very happy, contented and well cared for resident for 20 months. Hendra House goes that extra mile with care, support and most importantly treating each resident as an individual. I never need to worry or get anxious about his welfare and when I visit, the huge smile on his face tells me everything I need to know. Thank you to the Manager and your terrific team for everything you do, which is valued and appreciated by our family.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I really cannot fault Hendra House, the Owner has been brilliant, mom liked him very much, he made her laugh and was always there for a chat if she needed to. The staff were all so friendly, when ever I went to visit. The staff new exactly what my mom had been doing and where she was at with her medication, eating etc. Always up dated me with phone calls on how she was if there had been a change in her. Hendra is an exceptional residential home, clean, lots for the residents to do social evenings, days out, summer fetes and more. Certainly would recommend this lovely home.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

An excellent caring environment and extended family for residents, always resembles one of a smart hotel. A very happy environment where you are always made welcome.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Moving mum into a care home was massive for both mum and my sister and I, following mum's deteriorating dementia. Right from the word go the staff and management were brilliant. I felt very reassured that mum was being put first- her involvement in as many decisions as possible, the efforts made to make her feel part of the "family", time spent by staff to make her feel loved, time spent to reassure family and respond to our demands/wishes. She was always clean, tidy and every effort made to accommodate her appetite/lack of. I could not have asked for more from a home and would be happy to spend my later years there. Their communication was outstanding- they always knew the answers or could find the information within minutes, to mums medication, washing, food intake etc. Nothing was ever too much to ask. Mum had various medication changes during her time at Hendra House. The staff always included us in the changes and I felt very confident with their advice.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

During a very difficult time coming to terms with my fathers decline as a dementia sufferer we have received an enormous amount of support from both the manager and the staff from Hendra. They are always available and give their time to discuss any concerns or worries we may have.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Hendra House is an outstanding care home. The home is extremely well-led and the staff are caring, kind and,without exception, truly wonderful to the residents. My mother-law has settled in without any problems and is very happy. As a result my wife has total peace of mind, safe in the knowledge that her mother is receiving such wonderful care. I would have no hesitation in recommending Hendra House to anybody.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Hendra House for 7 months now. We are extremely happy with the care and support she has received in this time. The staff are well qualified, caring and well managed. Residents are treated with care and courtesy, staff take the time to get to know all their residents and as a consequence are sensitive to their varying needs and frailties. As visitors we are always made welcome and any day to day issues are dealt with promptly and effectively. Communication is excellent and we are all made to feel part of the Hendra 'family'.

How likely would you be to recommend Hendra House Residential Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

March 2017

Care Accolades 2017

Recipient: Hendra House Residential Home

Date: Thursday 09 Mar 2017

more details

March 2015

August 2014

October 2012

June 2009

Job Vacancies

Staff Profiles

Lindsay

Lindsay Giess

Job Title: Care Manager

Joined: 2010

Description:

Lindsay joined the company in January 2010, and hold the NVQ Level 4 Award.
In 2010 she won the Bronze Medal at the World Skills in Care Competitions held in London.
She is currently completing the Level 5 Advanced Apprenticeship Diploma Award.

Lisa

Lisa Husbands

Job Title: Care Manager

Joined: 2013

Description:

Lisa joined the company in 2013 and was formerly a Deputy Manager at a Day Care Centre.
She holds the NVQ Level 4 Award in Health & Social Care Management. Lisa was appointed Care Manager in 2014.

Rose

Rose Morris

Job Title: Lead Practitioner

Joined: 2007

Description:

Rose joined the company in 2007. Rose has completed the NVQ 3 Health & Social Care Award.
Rose is currently employed as a Lead Practitioner, and is also the homes Infection Control Lead.
Rose was selected as a finalist in the Learner of the Year category at the 2014 Shropshire Care Awards.
Rose is working towards the next level of her Advanced Apprenticeship Diploma

Mary

Mary Hamer

Job Title: Lead Practitioner

Joined: 2009

Description:

Mary has over 30 years experience in Adult Social Care.
She holds the NVQ Level 3 Award, and is currently employed as a Lead Practitioner on nights.

Laura

Laura McNally

Job Title: Lead Practitioner

Joined: 2004

Description:

Laura joined the company as an apprentice in 2004. She progressed to the position of Lead Practitioner. In 2007 Laura won the Best Learner Award at the Shropshire Care Awards.

Michelle

Michelle Griffiths

Job Title: Lead Practitioner

Joined: 2009

Description:

Michelle joined the company in 2009 and has completed the NVQ Level 3 Award in Health & Social Care.
Michelle is currently employed as a Lead Practitioner and is the homes lead on all matters relating to incontinence management.

Lynsey

Lynsey Tipton

Job Title: Lead Practitioner

Joined: 2010

Description:

Lynsey rejoined Hendra House in 2010 and holds the NVQ Level 3 Award. She is currently employed as a Lead Practitioner. Lynsey is currently working towards the next level of her Advanced Apprenticeship Diploma.

Lyn

Lyn Monteith

Job Title: Team Leader

Joined: 2007

Description:

Lyn has worked in the care sector for many years and joined Hendra House in 2007.
She holds the NVQ 2 Award in Health & Social Care

Anne

Anne Walters

Job Title: Care Assistant

Joined: 2011

Description:

Anne joined the company in 2011 and is currently employed as a Trainee Team Leader. She has completed her NVQ 2 Health & Social Care Award and is working towards her Advanced Apprenticeship Diploma.

Teresa

Teresa Wright

Job Title: Care Assistant

Joined: 2012

Description:

Teresa joined the company in 2012 as a Care Assistant and has just completed her NVQ 2 Health & Social Care Award. She is currently a Trainee Team Leader and working towards her Advanced Apprenticeship Diploma.

Kerri

Kerri Hiles

Job Title: Care Assistant

Joined: 2011

Description:

Kerri joined the companies apprenticeship programme in 2011. She is employed as a Care Assistant and has just commenced her Advanced Apprenticeship Diploma.

Rosie

Rosie Hawkins

Job Title: Apprentice Care Assistant

Joined: 2012

Description:

Rosie joined the home as an Apprentice Care Assistant, having worked as a Kitchen Assistant whilst competing her A Levels.

Lorraine

Lorraine Underwood

Job Title: Care Assistant

Joined: 2014

Description:

Lorraine is an experienced care who joined the home in 2014 having previously worked in domicillary care.
She holds the NVQ Level 3 award.

Jackie

Jackie Vickers

Job Title: Cook

Joined: 2008

Description:

Jackie joined the company in 2008 and is one of the homes two cooks.
Jackie is passionate about providing and delivering menus to meet the needs of all residents at the home.

Judy

Judy Yapp

Job Title: Care Assistant

Joined: 2000

Description:

Judy has spent more years that she would care to remember in the care sector. She joined Hendra House in 2000, and holds the NVQ Level 2 Award in Health & Social Care

Lyndsey

Lyndsey Gould

Job Title: Laundry Assistant

Joined: 2002

Description:

Lyndsey joined the home in 2002 as an apprentice and rose to the position of Senior Care Assistant before starting her family. She commenced her current role as Laundry Assistant in 2013, but everyone is looking forward to the time when she returns to her role as a Senior Care Assistant.

Michaela

Michaela Glaze

Job Title: House Keeper

Joined: 2011

Description:

Michaela joined the company in 2011.She has completed the NVQ Level 2 Award in Hosekeeping and made a massive contribution to the home becoming the first care home in Shropshire to be awarded the Platinum Award for Infection Control & Prevention.

Rose

Rose Parker

Job Title: Care Assistant

Joined: 2012

Description:

Rose joined the home in 2012 as a Care Assistant. She holds the NVQ Level 2 Award.

Bev

Bev Laird

Job Title: Kitchen Assistant

Joined: 2013

Description:

Bev has many years of working in the catering industry, and prior to joining the home in 2013 had been a cook in her own right.

Janine

Janine Eichelmann

Job Title: Kitchen Assistant

Joined: 2014

Description:

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant

Lin

Lin Starkey

Job Title: Cook

Joined: 1999

Description:

Lin is Hendra Houses longest serving employee having joined the company in 1999.
She is one of the homes two Cooks who are responsible for creating varied traditional fare for all of the residents.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Hendra House Residential Home