Hendra House Residential Home

Mum felt very welcome when she moved into Hendra House nearly 4 months ago. She was greeted with flowers, a card and lots of smiles. Her room is very comfortable and a little oasis to which she can retire when she wants to be quiet - but there is plenty of company and activities whenever she wants them.

Staff and management are wonderful, they are caring, kind and thoughtful; mum is treated as an individual and her likes and dislikes noted; training is excellent and people seem to love working at Hendra and stay for a long time. Everywhere is light, airy and well-cared for. The food is very good.

Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They keep myself and my sisters well informed of any needs mum has which of course are increasing as her condition inevitably deteriorates. You are always made welcome when visiting. Mum is kept clean and well presented. I would have no hesitation in recommending Hendra House.

Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is returning. Hendra House is an exemplary care home on so many levels. All the staff are a pleasure to deal with. The care managers have a wealth of invaluable experience. I am kept well informed and the place is clean and welcoming. The owner, who is very approachable and a regular presence has implemented an excellent management system. 10/10

Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family.

I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which I am respected by staff and the individual attention they give me.

Our experience has been 100% positive from our first contact with the home. We feel absolutely confident that my father is receiving the best possible care.

My other has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone.

The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent.

I am happy with the care I get in this home. If I have a problem with anything I only have to tell a member of staff and they deal with it,

I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other.

Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis.

We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent.

My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done.

Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved and treasured.

In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.
So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.
I could not have wished for a more peaceful end for her.
As an only child, they also gave me support and comfort at a very emotional time.

I recently moved my mother here, and within one week the change in her is remarkable.
She said in her own words that she feels so safe finally from where she was before.
The staff have been amazing at settling her in and now she smiles again every day.

I couldn't ask for a better place for my Mum to live in than this home. If I have any worries, they are dealt with.

My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean. The staff are very trained and highly efficient as well as thoughtful and kind. No excuse for celebration or fun is overlooked - I am sure all the residents feel cherished and loved.

I'm very well looked after. The staff are very kind and helpful. The menu is varied and healthy and we have a choice at each meal. The staff are very flexible and will serve meals in our rooms if we choose. The room is kept clean and the bathroom spotless with fresh towels every morning. The ladies in the laundry do a wonderful job.

Having had a not so good experience at mothers previous care home, Hendra House was a revelation. The staff were very warm, welcoming and professional. The rooms and facilities were immaculate there was even a bouquet of flowers in mum's room on arrival. Every day there would be something to occupy the residents whether it was games, live entertainment or just having their hair done.
I was sad when the time came for mum to move on and I would certainly recommend this home to anybody. I cannot praise it enough.

My mother is in her mid 90's and has mobility problems. Her care is exemplary. The staff are friendly, concerned about her well-being and happiness and go way beyond the average standard of care and attention. Residents are well fed and enjoy taking their meals together. On the housekeeping side, everywhere is very clean, it does not have the smell commonly found in care homes, clothing is returned promptly, nicely washed and ironed. The owner goes to great lengths to make sure residents are well cared for and valued. No one could slip through the cracks.

At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra. Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.

My mother has resided at Hendra House Residential Home for several years and has always received outstanding care from the whole team there. Nothing is ever too much trouble for them, whoever it is, the staff are always patient and caring. Hendra House Residential Home is not a residential or care home to my Mother - it is her home.

I have been visiting a close relative who is a resident at Hendra House for the last nine months. I have visited at a variety of times of the day and on different days in the week. All staff are exceptionally friendly, good humoured, kind and respectful towards residents. It is evident from my observations, that all staff are knowledgeable and well trained and managers have organised a safe and gently efficient system of care. The home is very clean, fresh and bright and care is taken to provide good appetising food. A substantial effort is made to provide daily opportunities for residents to take part in a variety of activities; residents and relatives are kept well informed about these activities. Most importantly residents are regarded as individuals with care managers taking an interest in them and their particular needs. Individual opinions and issues raised at the regular residents and relatives meetings are listened to and acted on. It is the special touches of interest, attention and empathy from all staff, going way beyond basic care, which makes this a real home.

My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.

It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.

My father has now been a very happy, contented and well cared for resident for 20 months. Hendra House goes that extra mile with care, support and most importantly treating each resident as an individual. I never need to worry or get anxious about his welfare and when I visit, the huge smile on his face tells me everything I need to know. Thank you to the Manager and your terrific team for everything you do, which is valued and appreciated by our family.

I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.

I really cannot fault Hendra House, the Owner has been brilliant, mom liked him very much, he made her laugh and was always there for a chat if she needed to. The staff were all so friendly, when ever I went to visit. The staff new exactly what my mom had been doing and where she was at with her medication, eating etc. Always up dated me with phone calls on how she was if there had been a change in her. Hendra is an exceptional residential home, clean, lots for the residents to do social evenings, days out, summer fetes and more. Certainly would recommend this lovely home.

An excellent caring environment and extended family for residents, always resembles one of a smart hotel. A very happy environment where you are always made welcome.

Moving mum into a care home was massive for both mum and my sister and I, following mum's deteriorating dementia. Right from the word go the staff and management were brilliant. I felt very reassured that mum was being put first- her involvement in as many decisions as possible, the efforts made to make her feel part of the "family", time spent by staff to make her feel loved, time spent to reassure family and respond to our demands/wishes. She was always clean, tidy and every effort made to accommodate her appetite/lack of. I could not have asked for more from a home and would be happy to spend my later years there. Their communication was outstanding- they always knew the answers or could find the information within minutes, to mums medication, washing, food intake etc. Nothing was ever too much to ask. Mum had various medication changes during her time at Hendra House. The staff always included us in the changes and I felt very confident with their advice.

During a very difficult time coming to terms with my fathers decline as a dementia sufferer we have received an enormous amount of support from both the manager and the staff from Hendra. They are always available and give their time to discuss any concerns or worries we may have.

Hendra House is an outstanding care home. The home is extremely well-led and the staff are caring, kind and,without exception, truly wonderful to the residents. My mother-law has settled in without any problems and is very happy. As a result my wife has total peace of mind, safe in the knowledge that her mother is receiving such wonderful care. I would have no hesitation in recommending Hendra House to anybody.

My mother has been a resident at Hendra House for 7 months now. We are extremely happy with the care and support she has received in this time. The staff are well qualified, caring and well managed. Residents are treated with care and courtesy, staff take the time to get to know all their residents and as a consequence are sensitive to their varying needs and frailties. As visitors we are always made welcome and any day to day issues are dealt with promptly and effectively. Communication is excellent and we are all made to feel part of the Hendra 'family'.