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Hendra House Residential Home

15 Sandpits Road, Ludlow, Shropshire SY8 1HH
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It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)
Hendra House Residential Home, Ludlow
Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)
Hendra House Residential Home, Ludlow
We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)
Hendra House Residential Home, Ludlow

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.

During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.

The home enjoys a...  

Care Provided by Hendra House Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,174 - £1,400£1,300 - £1,400
Residential Dementia Care£1,300 - £1,400£1,400 - £1,400
Each residents needs are individual, as such a full and detailed assessment is completed before admission to determine their fees.

Fees reflect the level of assistance and support required to fully meet individual needs and wishes.

Contact Hendra House Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hendra Healthcare Ludlow Ltd
  • Private Owned

Person in charge

  • Vince Burmingham (Owner/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (28)

Hendra House Residential Home Reviews (119)

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10

Hendra House Residential Home has a Review Score of 10 (9.983) out of 10, based on 24 reviews in the last 2 years. Over all time Hendra House Residential Home has 119 reviews.

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Review from R S (Son of Resident) published on 20 March 2026 Submitted via Postal Card
Overall Experience

Hendra House provided excellent care and support to Dad during his stay. The team were all considerate and kind. This provided peace of mind that Dad was being well looked after. As a family, we would thoroughly recommend Hendra House. Thank you.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you Richard for your comments.
It gives us great satisfaction to think that we were able to help and support dad.

Thinking of you all.

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Review from S S (Son of Resident) published on 20 March 2026 Submitted via Postal Card
Overall Experience

Dad wasn't sure about going into a care home, but was soon convinced by the kindness and respect shown to him at Hendra from day 1. He received great care and attention in a homely environment. The staff and management are excellent, and communication has been first class. Everything was centred around Dad's needs and wishes. Many thanks.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Many thanks for your review and comments which will be passed onto the staff.

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Review from N S (Daughter of Resident) published on 19 March 2026 Submitted via Postal Card
Overall Experience

Professional from start to end of life. Can't say enough thanks for the help, kindness and support his lovely team of people showed my father, family and myself. Till dad's last breath, they cared for him. It felt like he was family, and we had our worries taken away. Many, many thanks for such a caring, loving place this is. Lucky to have found it.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Many thanks for taking time to complete a review, especially at this sad time.

We are thinking of you all.

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Review from Colin E (Son of Resident) published on 29 January 2026 Submitted via Website
Overall Experience

My dad has been in the home for coming up 2 years and has been looked after extremely well. All of the staff are polite and go above and beyond to help all residents. The meals are all very good ( dad has put weight on since being a resident and looks so much better ), and there is always a choice. The meetings that are held are very informative and residents and family are all involved. Overall a definite 10/10.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for completing the response.

We are grateful for your time in responding and that you are happy with the care that dad is receiving..

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Review from H W (Daughter of Resident) published on 29 January 2026 Submitted via Postal Card
Overall Experience

Hendra House staff continue to look after my father with total professionalism, compassion and empathy. Nothing is too much trouble. The home is spotless, welcoming and extremely well-maintained. Christmas was a special time with great care and attention given to activities, decorations, food and celebrations. A lovely touch were the gifts delivered to my father on Christmas Day morning before I arrived. This is a superbly managed setup.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for your kind words.
It is a pleasure to care for your wonderful dad.

I will of course make the staff aware of your comments, and thank you for taking the time to complete the review.

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Review from Mary B (Resident / Service User) published on 27 January 2026 Submitted via Postal Card
Overall Experience

Very happy with the care I'm getting from Hendra, staff are brilliant, always to hand, and nothing is too much trouble. Plenty of activities always going on, too. Food is excellent, I've put weight on since I came to Hendra!

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for your response.

We are so pleased that you find the service provided at the home meets and often exceeds your expectations.

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Review from J P (Daughter of Resident) published on 19 January 2026 Submitted via Website
Overall Experience

Hendra provided a safe and loving home for my dad who had advanced Alzheimer's disease. The staff there are all incredibly kind, patient and professional. They always made the the family feel really welcome when we visited him. He really enjoyed the food, and staff were keen to ensure he ate well. There are regular activities to provide stimulation and connection which he was able to join in with. The staff were vigilant in identifying potential medical issues, and raising promptly with the GP and district nurse, to get treatment. They ensured he was always comfortable, with a special armchair, footstool and soft throws, as well as medical items to give cushioning and protection in bed. The fact that he could stay at Hendra right to the end meant an enormous amount to us. We were able to say our goodbyes to him in a peaceful and loving environment.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for taking the time to write a review at this sad time.

However, we hope you take comfort from the fact that dad received the best care possible which we know provided all of the family with a great deal of comfort.

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Review from Andrew S (Resident / Service User) published on 19 January 2026 Submitted via Website
Overall Experience
I have been at Hendra for nearly 2 years, and can't fault it in any way.
The staff are caring and patient beyond belief and the stock answer
to the question "May I.......?" is "of course you can."
Top marks, too, for the food that caters for all tastes.

I would recommend Hendra House to anyone.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
We are delighted that you are enjoying your residency at the home.

Thank you for such a personal review of the services we provide..

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Review from T L (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
Staff at Hendre continue to care for Mum with dignity and respect. She states that she feels well cared for and the staff are always " kind" and "caring." They offer the correct level of encouragement and reassurance to ensure she feels safe at all time and that she actively participates in care home life.
Her room and the communal room is clean and fresh.
The homemade meals and snacks are also very good.
Management are always available to discuss any issues and act accordingly when necessary.

Hendre offer the most appropriate care for Mum to meet her changing care needs.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your comments and also the support you and you family give to ensure we can collectively provide mum with the care she needs and deserves.

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Review from Brian H (Son of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
Just before Christmas Mum had an unwitnessed fall. An Ambulance was called and the decision was made to take her to A&E where an X-ray revealed a fractured radius bone close to her right wrist.
On her return to Hendra House the staff went above and beyond to support Mum and the family throughout the Christmas and New Year period even though they were providing care and seasonal entertainment for all the other residents.
Mum's condition gradually deteriorated and we were kept fully updated during visits and with regular telephone, email and social messaging communications.
The combined support from the Doctor, District Nurses and Hendra House staff could not have been better.

Mum finally passed away early in January. Again the Hendra House staff were supportive in every way and could not have done any more to help us and the family through this difficult period.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for finding the time to send in a review after your recent bereavement.

Your mother was a real character and we all miss her dearly.

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Review from Isobel R (Daughter of Resident) published on 16 January 2026 Submitted via Website
Overall Experience

Since my father moved into Hendra House in March 2025 I have been impressed by the standard of care that he has been given. He settled in quickly and the staff did everything they could to help him adjust to life in a carehome. The cleanliness and organisation of Hendra House is excellent and the staff are always supportive and efficient.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for taking the time to complete the review.
Your father has settled so well despite moving from another part of the country.

Thank you all for your support during the initial phase of his residency.

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Review from Alana L (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience
Hendra house has provided my mother with a home - as a family we have felt consistently reassured and happy that mum is in a safe place that she can feel safe and loved.

The staff and manager have made my mum and her health a priority and have worked hard to ensure she is comfortable and all her health needs are met. Everyone at Hendra has steadily become our extended family too.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you.
Your mum is very much a character, who is loved by all of our staff and residents.

I will ensure the staff are made aware of your comments, which are greatly appreciated.

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Review from Rachel D (Granddaughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

The home are always so welcoming and efficient. There is always someone visible and easy to find if I ever need to ask anything, and they go above and beyond for my Grandad. The home has a home from home feel, and there are lots of different areas the residents can go for a different bit of scenery. The bedrooms are more than equipped and tidy, and they make an effort to make it their own. Unfortunately before this my Grandad was moved between a few homes, and instantly here he said himself he felt safe, loves the staff, and has thrived. Feel especially lucky to find this place.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for your review.
Your grandfather is a lovely person, but definitely knows what he wants.

I am pleased that we have fully met his expectations.

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Review from Carol O (Daughter of Resident) published on 14 January 2026 Submitted via Website
Overall Experience

Very caring owner and staff. Excellent care, lots of interaction and activities such as quizzes etc. A nice conservatory with a library of books, comfortable rooms, excellent food and lovely friendly helpful staff. Every effort made to celebrate birthdays, Christmas and other holidays.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for the review.

I think it captures how much we endeavour to keep our residents entertained and stimulated.

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Review from Michael B (Son of Resident) published on 13 January 2026 Submitted via Postal Card
Overall Experience

From the minute I walked in Hendra's door, it just felt 'right'. A very homely and friendly environment. Plenty of staff, all of whom are always extremely helpful and pleasant. I don't think I could have chosen a better care home for Mum.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for your kind comments.

It is a pleasure to have mum as a resident at the home.

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Review from Jeremy N (Son-in-law of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

I find Hendra the most friendly, caring, supportive home for someone in my mother in laws condition. Her needs are met fully.

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Review from J N (Daughter of Resident) published on 7 January 2026 Submitted via Postal Card
Overall Experience

I am very happy Mum is in this home of all the homes in Ludlow, this is by far the best, an opinion held by most of the Ludlow residents.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you for your comments.

I will of course pass on your comments to the staff.

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Review from E B (Daughter of Resident) published on 9 December 2025 Submitted via Website
Overall Experience

Hendra House has been taking care of my Mum for over 12 months now. She has a lovely room and has made friends with other residents. The staff are always friendly and helpful and arrange outings and activities for the residents. We are so grateful for the service they provide. My Mum has dementia and needs plenty of understanding and care and Hendra House provides this for our family. The food is also very good, Mum always looks forward to meal times.

Reply from Vince Burmingham, Owner at Hendra House Residential Home
Thank you so much.
It a pleasure to be entrusted with mum's care.
I will pas on your comments to all staff.

Thank you for taking the time to complete the review.

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Review from R S (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience
As soon as my dad moved into the care home, all the care staff we met were very friendly, kind and caring. The manager went out of her way to ensure that were were listened to, especially as Dad was settling in for his first few days.

My father is eating very well and likes the food choices available. He has told me that he is happy, which, for me to hear, is very comforting.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your time in responding and your comments which are greatly appreciated.

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Review from R P (Daughter of Resident) published on 6 June 2025 Submitted via Postal Card
Overall Experience

From the first meeting, the care home manager to my dad moving in and settling into the routine, I felt that I was listened to and everything was put in place for my father to move into a safe environment. Once he was in the home, all the staff I had dealings with were very friendly and demonstrated a caring attitude to the residents at all times. My father has told me that he really likes it there, which, for me, says everything I need to know.

Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your comments which are greatly appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 April 2026
Overall
Outstanding
  • CaringOutstanding
  • EffectiveOutstanding
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledOutstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 11 Dec 2025

    A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...

Upcoming Events

There are no upcoming events for Hendra House Residential Home.

Awards / Recognitions (59)

Accreditations

There are no accreditations posted yet for Hendra House Residential Home.

Meet the Team (31)

Lindsay Giess
Lindsay GiessJob Title:Care ManagerJoined: 2010
Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.

In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura McNally
Laura McNallyJob Title:Lead PractitionerJoined: 2003
Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.

Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle Griffiths
Michelle GriffithsJob Title:Lead of CareJoined: 2009
Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.

Michelle is the home's lead on continence matters.

Rose Meier
Rose MeierJob Title:Lead PractitionerJoined: 2007
Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.

Rose is the homes lead on Infection Control.

Rosie Hawkins
Rosie HawkinsJob Title:Lead PractitionerJoined: 2014
Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma Locke
Gemma LockeJob Title:Lead PractitionerJoined: 2015
Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.

Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie Marcluk
Angie MarclukJob Title:Lead PractitionerJoined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie Angell
Jackie AngellJob Title:Care AssistantJoined: 2014
Jackie has many years experience in the nursing and health and social care sector.

She holds the NVQ Level 3 Award.

Lorraine Underwood
Lorraine UnderwoodJob Title:Care AssistantJoined: 2014
Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.

In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane Perks
Jane PerksJob Title:Care AssistantJoined: 2015
Jane has been involved in the care sector since leaving school.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare Davies
Clare DaviesJob Title:Care AssistantJoined: 2016
Clare is another of Team Hendra's apprentice successes.

She has just commenced her Level 3 Diploma in Social care.

Millie Head
Millie HeadJob Title:Lead PractitionerJoined: 2016
Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.

In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae Didlick
Kae DidlickJob Title:Care AssistantJoined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie Harrington
Rosie HarringtonJob Title:Care AssistantJoined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne Pritchard
Leanne PritchardJob Title:Senior Care AssistantJoined: 2018
Leanne has a wealth of experience in the care sector in a diverse range of care settings.

She holds the NVQ Level 3 award.

Alison Stokes
Alison StokesJob Title:Care Assistant / House KeeperJoined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie Lloyd
Sophie LloydJob Title:Apprentice CarerJoined: 2018
Sophie is our latest apprentice.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex Lysy
Alex LysyJob Title:Care AssistantJoined: 2018
Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine Eichelmann
Janine EichelmannJob Title:Kitchen AssistantJoined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey Mansell
Tracey MansellJob Title:CookJoined: 2016
Tracey is a valued member of Team Hendra.

Tracy completed the NVQ Level 2 House Keeping.

Julie Harper
Julie HarperJob Title:Kitchen AssistantJoined: 2017
Julie completed her NVQ Level 2 Hospitality in 2019.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry Williams
Kerry WilliamsJob Title:Head HousekeeperJoined: 2015
Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.

In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison Pinfield
Alison PinfieldJob Title:Care AssistantJoined: 2019
Alison is a much loved employee who joined us in 2019.

She brings a wealth of experience and common sense to the team.

Kellie Mantle
Kellie MantleJob Title:Care Assistant / House KeepingJoined: 2019
Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.

She joined the Care Team in 2020 and currently combines both roles.

Sam Williamson
Sam WilliamsonJob Title:Care Assistant / House KeepingJoined: 2019
Sam joined Team Hendra in early 2019.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma Mansell
Emma MansellJob Title:Care AssistantJoined: 2019
Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.

She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon Edwards
Sharon EdwardsJob Title:Care AssistantJoined: 2019
Sharon is loved and respected by her colleagues and her residents alike.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie Grogan
Melanie GroganJob Title:Care Assistant / Part Time CookJoined: 2019
Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.

She combines both roles at the home, but obviously on different shifts.

Michelle Barker
Michelle BarkerJob Title:Care AssistantJoined: 2019
Michelle has been employed in care for many years.

She is currently completing her Level 3 Health & Social care Diploma

Ellie Pinfield
Ellie PinfieldJob Title:Apprentice Care AssistantJoined: 2020
Ellie is the latest in the long line of Hendra Apprentices.

She is currently completing the Level 2 Apprenticeship programme.

Catia Jones
Catia JonesJob Title:Care AssistantJoined: 2019
Catia is a much loved and respected member of the Care Team.

She is currently completing her Health & Social Care Level 2 Award.

Frequently Asked Questions about Hendra House Residential Home

What types of Care is Hendra House Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hendra House Residential Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Hendra House Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hendra House Residential Home to the centre of Ludlow?

0.4 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.