
It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.
During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.
The home enjoys a...
Care Provided by Hendra House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees reflect the level of assistance and support required to fully meet individual needs and wishes.
The price(s) shown are provided by the care home. Contact Hendra House Residential Home for full pricing details and T&Cs.
Contact Hendra House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hendra Healthcare Ludlow Ltd
- Private Owned
Person in charge
- Vince Burmingham (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
Hendra House Residential Home Reviews (119)
Hendra House Residential Home has a Review Score of 10 (9.983) out of 10, based on 24 reviews in the last 2 years.
Over all time Hendra House Residential Home has 119 reviews.
I have lived at Hendra House for six years. I never have to worry about anything, and the staff are superb. I have my own room and am treated with dignity and respect. I like to go out for walks which the staff let me do, which is good for my mental well being.
The fact my dad was brought by car to my wedding in Wales without hesitation by his carer, displays the care and attention they give their residents and family members.
I can't thank them enough for their love and care.
When I got married in September 2019, my father-in-law's carer volunteered to drive him from Ludlow to Wales so that he could give his daughter away! I can't thank her enough for doing this and giving our families such wonderful memories of the day. This is just one example of " going beyond" and providing the support and care to all residents.
The staff are amazing.
I cannot fault the care my brother-in-law received, and I am most grateful for their kindness during his time with them.
Enjoy the people and the home, lovely newly decorated living area and beautiful carpets.
Love the activities, always want more!
Recruitment and retention of good staff is a headache for management who are obviously capable and adept here.
During my father's stay of 17 months, I was extremely happy with the care he received. He was not the most forthcoming of personalities and did not mix well at first, but he was always treated with kindness and patience and gradually adjusted. He considered Hendra House his home and was as happy as was possible considering his sight, hearing and mobility problems. We were comforted by senior staff, both at the hospital and at the funeral and I would not hesitate to recommend Hendra House.
I can sum up my view on Hendra House, in one short sentence, "All the staff are angels".
Staff very friendly, patient, caring and cheerful.
My dad was a resident in Hendra House for 17 months. During this time Dad was always treated with respect and kindness. Every support was offered to him to make his life as happy and fulfilled as possible. When we visited we were always welcomed and supported, especially when Dad was unwell. The atmosphere of Hendra is always relaxed, cheerful and friendly with many different activities for residents to take part in if they wish. Dad especially enjoyed the shady part of the garden. I wholeheartedly recommend Hendra House to anyone considering residential care.
Always informed of events! The staff are very patient and we call them stars!
Everyone is very friendly and does all they can to make sure the residents are happy. My aunt is very well looked after.
My relative has received excellent care and support since moving into Hendra House. I am impressed with the supportive nature of all care staff and the attention to detail with planning thoughtful activities for the residents. The home has a relaxing and homely atmosphere. My relative's needs for additional heating in their room have been met by Hendra who carried out work to ensure this was available. Overall, extremely pleased with all aspects.
I have lived at Hendra House for 5 years, I am really happy here and the staff really look after me.
All the staff are lovely and everyone seems happy.
My mother was a resident at Hendra House for ten years until her death in 2018 at the grand old age of 97. She loved Hendra and thought of it as her 'home', surrounded by her family (staff). She was cared for with love, dignity and compassion. The level of care, high standard of food, hygiene and intense staff training, make it a superb establishment.
The staff who are efficient, professional and work incredibly hard for the benefit of all the residents are always cheerful, informative and helpful.
It is a real home away from home.
They genuinely care for their residents like a family. The fabrics and buildings are often updated and improved as necessary. Any suggestions are positively received and discussed at regular residents meetings with staff, family and residents alike. New initiatives are brought in recently the community dental health service which is a great success.
Last week my mother became ill and was immediately given attentive care involving the local doctor, ambulance and hospital.
Incidentally, Shrewsbury Hospital was very impressed with Hendra's actions and all-around care for mum. Rated them "outstanding" unique care home in the area.
I cannot praise them enough. Without their prompt actions and excellent service, my mum would not be here today. She is happy and comfortable and settled at Hendra House given all the care she needs in a warm and friendly environment.
Hendra is in my opinion too is outstanding.
Excellent staff and care.
All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Dec 2025
A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...
There are no upcoming events for Hendra House Residential Home.
Awards / Recognitions (59)
- 30 Jan 2026Recipient: Hendra House Residential Home
- 04 Dec 2025Recipient: Hendra House Residential Home
- 31 Jan 2025Recipient: Hendra House Residential Home
Accreditations
There are no accreditations posted yet for Hendra House Residential Home.
Meet the Team (31)

She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle is the home's lead on continence matters.

Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

She holds the NVQ Level 3 Award.

She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

She has just commenced her Level 3 Diploma in Social care.

She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

She holds the NVQ Level 3 award.

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracy completed the NVQ Level 2 House Keeping.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

She brings a wealth of experience and common sense to the team.

She joined the Care Team in 2020 and currently combines both roles.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

She is currently completing her Level 3 Health & Social care Diploma

She is currently completing the Level 2 Apprenticeship programme.

She is currently completing her Health & Social Care Level 2 Award.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.
