Hendra House Residential Home

I have lived at Hendra House for six years. I never have to worry about anything, and the staff are superb. I have my own room and am treated with dignity and respect. I like to go out for walks which the staff let me do, which is good for my mental well being.

I can't thank them enough for their love and care.

When I got married in September 2019, my father-in-law's carer volunteered to drive him from Ludlow to Wales so that he could give his daughter away! I can't thank her enough for doing this and giving our families such wonderful memories of the day. This is just one example of " going beyond" and providing the support and care to all residents.

The staff are amazing.

I cannot fault the care my brother-in-law received, and I am most grateful for their kindness during his time with them.

Love the activities, always want more!

Recruitment and retention of good staff is a headache for management who are obviously capable and adept here.

During my father's stay of 17 months, I was extremely happy with the care he received. He was not the most forthcoming of personalities and did not mix well at first, but he was always treated with kindness and patience and gradually adjusted. He considered Hendra House his home and was as happy as was possible considering his sight, hearing and mobility problems. We were comforted by senior staff, both at the hospital and at the funeral and I would not hesitate to recommend Hendra House.

I can sum up my view on Hendra House, in one short sentence, "All the staff are angels".

Staff very friendly, patient, caring and cheerful.

My dad was a resident in Hendra House for 17 months. During this time Dad was always treated with respect and kindness. Every support was offered to him to make his life as happy and fulfilled as possible. When we visited we were always welcomed and supported, especially when Dad was unwell. The atmosphere of Hendra is always relaxed, cheerful and friendly with many different activities for residents to take part in if they wish. Dad especially enjoyed the shady part of the garden. I wholeheartedly recommend Hendra House to anyone considering residential care.

Always informed of events! The staff are very patient and we call them stars!

Everyone is very friendly and does all they can to make sure the residents are happy. My aunt is very well looked after.

My relative has received excellent care and support since moving into Hendra House. I am impressed with the supportive nature of all care staff and the attention to detail with planning thoughtful activities for the residents. The home has a relaxing and homely atmosphere. My relative's needs for additional heating in their room have been met by Hendra who carried out work to ensure this was available. Overall, extremely pleased with all aspects.

I have lived at Hendra House for 5 years, I am really happy here and the staff really look after me.

All the staff are lovely and everyone seems happy.

My mother was a resident at Hendra House for ten years until her death in 2018 at the grand old age of 97. She loved Hendra and thought of it as her 'home', surrounded by her family (staff). She was cared for with love, dignity and compassion. The level of care, high standard of food, hygiene and intense staff training, make it a superb establishment.

Hendra is in my opinion too is outstanding.

Excellent staff and care.

All the staff are very caring and supportive. All the residents are treated with dignity. All the staff are always cheerful and engage the residents in positive banter. They have a clear understanding of the resident's needs. They communicate with us regularly. The home always smells nice.