
It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.
During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.
The home enjoys a...
Care Provided by Hendra House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees reflect the level of assistance and support required to fully meet individual needs and wishes.
The price(s) shown are provided by the care home. Contact Hendra House Residential Home for full pricing details and T&Cs.
Contact Hendra House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hendra Healthcare Ludlow Ltd
- Private Owned
Person in charge
- Vince Burmingham (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
Hendra House Residential Home Reviews (119)
Hendra House Residential Home has a Review Score of 10 (9.983) out of 10, based on 24 reviews in the last 2 years.
Over all time Hendra House Residential Home has 119 reviews.
Nice staff, friendly, homely, all that is needed for our relative.
I love that my family can visit me and are made to feel as welcome as me!
Thank you. We are delighted you have settled into the home so quickly.
My mother has been at Hendra House for the last 18 months. The care she has received over that period has been exemplary. I have visited on many occasions and always found the Home to be very well kept, and the cleanliness excellent. The staff are very professional and friendly. The residents are all happy and well looked after. It is more like visiting a hotel than a care home.
My dad moved into Hendra House about 1 month ago. A very clean and bright home, with very kind and friendly care staff. Nothing is too much trouble; there is lovely food and plenty of it, and there are lovely gardens to sit in on a nice day when visiting. I would highly recommend this home to anyone looking for first-class care.
Thank you for your kind comments, which will be passed on to the staff.
My mother was admitted to Hendra House after an illness but a very helpful conversation with the manager who in herself went above and beyond her job role to make it all happen. To cut a long story short, once my mother was in Hendra House, her life was cared for and her needs looked after to make her comfortable and safe and still keep her dignity. Every time I visited, nothing was too much for the staff who are amazing people, friendly, caring, funny and chatty and professional. My mother liked the food, loved the soups! And enjoyed her new lifestyle there. It was, sadly a one-way journey. Amazing care and staff who looked after it all. Thank you so much. And thank you to the manager who was there at the funeral to hand me a tissue. I don't think care comes higher than the service provided here.
Thank you for your kind comments which will be passed on to the staff.
The care that you gave Mum was exemplary right from the time that Mum came to the home. Mum was quite stubborn but the staff were able to coax Mum into coming down and taking part in the lounge. Mum's end-of-life care was amazing and the whole of the staff was so compassionate kind and skilled and kept me informed exactly what was happening. Made me feel like it was our home.
Your comments are greatly appreciated and will be passed on to all members of Team Hendra.
Our thoughts are with you all at this time.
Every single one the staff have been absolutely amazing and I cannot praise them enough.
Their kindness and helpfulness to our family during all of my mother-in-law's time as a resident have been wonderful as well. Nothing has been too much trouble.
The way that my mother-in-law's final weeks and days were handled by everyone at Hendra was brilliant, done with compassion, dignity, care and love.
It was a pleasure to work with the family and we are so pleased we met your and mum's expectations of the home.
Kindest regards and thanks for completing the review.
Vince
My dad could not want for more. Thanks to everyone.
It is both a pleasure and privilege to care for him.
Simply the best! Relieved to have at last found an exceptional care home for two relatives, one payment and the other on an as needs basis to give me a break from full-time caring at home. Management and all staff are wonderful. They understand residents' individual needs and ensure the appropriate care is given with kindness, patience and dignity. Family and friends are welcome. Have tried the food, delicious and varied. Spotless communal areas lovely Conservatory and garden. Individual rooms are clean and fresh. The home for me one day I have told my daughter!
Thanks for all your help and support in ensuring we meet both resident's individual needs.
Kindest regards.
I found the care given to my father to be of the highest standard. All his needs were exceptionally well catered for and staff were always friendly, caring, empathetic and professional at all times. I was always warmly welcomed when I visited.
We all miss seeing you and Mum.
You know you are always welcome.
The care and attention shown to my husband while in Hendra House Residential Home was excellent, all his needs were covered to a very high standard. His dietary needs were adjusted to, his daily intake due to him having a small area in his stomach for food to digest due to a cancer operation eight years ago. His mobility again was an issue and he remained in his room for all his needs. A very good television was available and he was able to enjoy his sports programmes.
Thank you, Marina, it was a pleasure to have been entrusted with your husband's care.
The staff at Hendra appear to be treated respectfully by the management team, and this shows in the way that they work together as one team. This never felt like a financial transaction, and the focus was always on what was best for Mum.
Thank you for allowing us to care for your wonderful mum.
I have no hesitation in recommending Hendra House, who has looked after Mum, who has dementia, brilliantly since late 2016. Staff are unfailingly caring, helpful and friendly and have worked as an amazing team through the rigours of Covid, keeping everyone safe while still managing to facilitate visiting with all the necessary precautions. Mum is comfortable and happy and feels well cared for.
Thanks, Linda, your mum is such a lovely lady. Thank you for all the help and support you give us in ensuring we meet her needs. Keep safe.
My mum is so happy at Hendra House which is the most important thing. It is such a comfort to know that she receives such a high standard of care here. All the staff are kind and professional and show a genuine affection towards my Mum. I cannot fault them or the high standard of service they provide. Excellent.
It is a pleasure to look after your lovely mum.
Keep safe.
I'm very happy with the care my mum gets in the home. The staff are quick to inform me of any concerns with my mum and keep me up to date via email and phone.
Thanks, hopefully between us, we now understand Mum's little foibles, which ensures we can meet her needs in full. Keep safe.
My mother in law could not be in a better place. She is well cared and looked after also the staff are helpful. always keep me informed by telephone and email.
Your comments are greatly appreciated.
Keep safe.
Kind, caring and efficient staff. Meetings of residents' families with management helpful and important.
Keep safe.
Home dedicated to quality of life. Residents always well cared for in a friendly, light-hearted manner and always treated with respect and dignity. Staff couldn't be more helpful. Have complete confidence in my mother having the best care available at her time of life.
Thanks, Mark, despite living abroad it is obvious that you take comfort in mum being so well cared for. Thank you for all the help and support you give us.
I think the facilities at Hendra House are excellent. I know that my aunt is being well cared for by the kind and caring staff. The management team have always been very helpful and has managed to keep their sense of humour, even in these difficult times. It is well known by local people that Hendra House is very good.
Thanks, Lynn, we are grateful for your feedback and would like to thank both of you for the help and support we give to your lovely Aunt.
My sister is extremely well cared for, thanks mainly to the efficiency and readiness of the staff.
Your help is really appreciated by all of the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Dec 2025
A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...
There are no upcoming events for Hendra House Residential Home.
Awards / Recognitions (59)
- 30 Jan 2026Recipient: Hendra House Residential Home
- 04 Dec 2025Recipient: Hendra House Residential Home
- 31 Jan 2025Recipient: Hendra House Residential Home
Accreditations
There are no accreditations posted yet for Hendra House Residential Home.
Meet the Team (31)

She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle is the home's lead on continence matters.

Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

She holds the NVQ Level 3 Award.

She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

She has just commenced her Level 3 Diploma in Social care.

She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

She holds the NVQ Level 3 award.

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracy completed the NVQ Level 2 House Keeping.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

She brings a wealth of experience and common sense to the team.

She joined the Care Team in 2020 and currently combines both roles.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

She is currently completing her Level 3 Health & Social care Diploma

She is currently completing the Level 2 Apprenticeship programme.

She is currently completing her Health & Social Care Level 2 Award.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.
