Hendra House Residential Home

The care home is excellent in every way. My mum is very happy and content. The staff are very helpful and caring and always go the extra mile to provide a good service to both residents and families. I do recommend this home to friends and family as I have been so impressed with everything.

Hendra House is very welcoming with Excellent staff. The staff make you and your relatives feel like you are all one big family. The staff spend time making sure your every need is covered. During Covid, this was handled brilliantly so we could still visit at some point. All in all Hendra House is, in my opinion, the best you can get for care and support.

Mum chose to move to Hendra House Residential Home nine months after struggling at home physically and mentally she is 94. The staff welcomed her, nurtured her and have respected her and have respected her as an individual. Encouraging independence but offering support. Her love of art has been encouraged and her mood has lifted as a result, her medication reduced. Obviously visiting has been restricted by Covid measures, but we understand this and have been kept informed and updated with photos and information. We feel very grateful to all the staff for their care.

A wonderful home for Mum. Staff are kind, compassionate, caring and professional facilities are warm and comfortable. In Mum's final days the home couldn't have been more welcoming to me and my sisters, outstanding.

Hendra House is full of wonderful, committed, kindly and caring staff. They have looked after my mother faithfully, keeping her clean, comfortable and calm. Nothing is too much trouble, and they don't just care for the residents but for the resident's families. Thanks so much to all of them. Mum was in Hendra throughout the lockdown, when in the first weeks, ten selfless staff put their own lives on hold and moved into the home for 8-weeks to keep the residents safe. I think that says it all.

I have no doubt in recommending this home for a loved one.

It's a difficult and emotional time for any family when deciding the right time for residential care for a loved one. Everyone at Hendra House has been extremely supportive and so very kind, particularly to my mother. The visiting is well organised, and most importantly, the resident's health and welfare comes first. I certainly recommend Hendra House.

Thank you so much to each and every one of you.

Excellent care here, from exceptional staff. My mother-in-law’s needs were appropriately met, she was very comfortable at Hendra. During the pandemic restrictions, the staff made a huge effort to look after her and our family. Highly recommended.

My mum was a happy resident at Hendra House for nearly 3 years. I’m impressed and grateful, for the care she received. She was a private person, the staff took time to get to know her and gently encouraged Mum to make friends, at her own pace. Which she did! Each resident is treated as an individual. Each family included and kept informed. We enjoyed the regular residents' meetings together before they were put on hold, due to the pandemic. They have worked hard, here, during this difficult time, and kept everyone safe. The standard of hygiene is high, as is the catering. Mum’s room was lovely. Comfortable, clean and nicely decorated.

Excellent staff, very caring, and accommodates individual requests. Have made every effort to allow safe visits to take place during the Covid pandemic. Staff are always willing to talk to you about your relative.

If there was a category exceeding excellence, this is where Hendra House would certainly be. Dad has been there for nearly 2 years and the care and love he has received has been outstanding. In these Covid ridden times, the home has done everything and beyond to keep the residents safe, secure and happy. It's been such a hard time for everyone but they always have a smile and care for your concerns I know that Dad is very content and so well looked after. I feel they all love and appreciate him for who he is and we feel as a family blessed that he is in such a caring and safe environment. Communication is excellent - we are informed quickly of any concerns, medical issues etc. It's a very special place. Thank you so much, team Hendra.

A very high standard of care, extremely well-trained staff with a thorough knowledge of all residents at all times. Staff always keep in touch with any concerns, act promptly and calmly in any emergency. A real attention to detail. Also a real interest in all residents. A happy atmosphere, just like being in a welcoming family. Extremely well deserving of all prizes won to date.

This home has housed my mother for the last five years, and I have been extremely happy with her care. The home is constantly reviewing procedures to make life better for Mom and the residents. We get constant feedback on any issues that may arise, and in the current situation, as we cannot get to see my mother on a regular basis, this is most important. With this in mind, I feel contented and happy to know that Mom is being well looked after both physically and mentally.

Hendra House offers a very caring service. The staff have coped amazingly well with the current very difficult situation caused by the pandemic.

Hendra House is amazing! The care manager and her team have gone above and beyond any expectations in keeping the residents safe during the pandemic. The manager right from the beginning of the pandemic was completely on the ball in organising a rota whereby a lot of the carers permanently lived in sacrificing leaving their families for weeks, even small children. The cleaning of the home and the protection is surmountable, and I highly commend everyone at Hendra and thank them for their kindness, dedication and total support to my 99-year-old mother-in-law. Even when one of the carers and one resident contracted covid, and I was really worried if my mother-in-law caught it, she wouldn’t survive, but the isolation and cleanliness proved that it was totally contained in time for the residents to get their vaccines.

Best place we could wish for our Mother. She is comfortable, safe and well cared for, she has a lovely room and is particularly complimentary about the staff members who have become friends. All we could ask for.

Mum is very well cared for and the staff are always doing the best for her. She is very comfortable and happy.

Couldn't as for a better home to live in.

Strongly recommend.