Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH
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10 106 Reviews
  • Hendra House Residential Home, Ludlow
Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow. The home enjoys a national reputation as a quality provider and is ideally located for easy access to the local town, shops and community.

Staff at the home recognise that each resident is unique, with individual needs, choices and preferences. Therefore an individual person-centred care plan is designed, developed and updated to ensure that the needs of each individual resident are met and maintained..

A team of dedicated, professional and skilled staff are openly recognised as the home's most prized asset and investment which has resulted in minimal staff turnover, with the majority of staff holding or working towards National Vocational Qualifications (NVQs).

Visitors are invited to visit the home and speak with the residents who are happy to provide an honest opinion of the quality of service they receive at Hendra House.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1350
  • Self-Funded Residential Dementia Care: from £1350
  • RESPITE Self-Funded Residential Care: from £1350
  • RESPITE Self-Funded Residential Dementia Care: from £1350

Each residents needs are individual, as such a full and detailed assessment is completed to determine in advance of admission.

These prices are only a guideline, please contact Hendra House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hendra Healthcare Ludlow Ltd

Person in charge

  • Vince Burmingham (Owner/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Hendra House Residential Home Reviews (106)

10

Hendra House Residential Home has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years.
Over all time Hendra House Residential Home has 106 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Hendra House Residential Home
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Total of 106, showing 41-60
Review from Robert J (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This home has housed my mother for the last five years, and I have been extremely happy with her care. The home is constantly reviewing procedures to make life better for Mom and the residents. We get constant feedback on any issues that may arise, and in the current situation, as we cannot get to see
my mother on a regular basis, this is most important. With this in mind, I feel contented and happy to know that Mom is being well looked after both physically and mentally.
Reply from Vince Burmingham, Owner at Hendra House Residential Home

Hi,
Thanks for your comments and your satisfaction with the quality of service delivered at the home.

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Review from Joy M (Daughter of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hendra House offers a very caring service. The staff have coped amazingly well with the current very difficult situation caused by the pandemic.
Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thanks for your comments.
Greatly appreciated and you can be assured they will be shared with the staff.

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Review from Annette J (Daughter-in-law of Resident) published on 26 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hendra House is amazing! The care manager and her team have gone above and beyond any expectations in keeping the residents safe during the pandemic. The manager right from the beginning of the pandemic was completely on the ball in organising a rota whereby a lot of the carers permanently lived in
sacrificing leaving their families for weeks, even small children. The cleaning of the home and the protection is surmountable, and I highly commend everyone at Hendra and thank them for their kindness, dedication and total support to my 99-year-old mother-in-law. Even when one of the carers and one resident contracted covid, and I was really worried if my mother-in-law caught it, she wouldn’t survive, but the isolation and cleanliness proved that it was totally contained in time for the residents to get their vaccines.
Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you so much for your response, the comments of which I will pass on to the staff.

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Review from Peter R (Son of Resident) published on 22 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Best place we could wish for our Mother. She is comfortable, safe and well cared for, she has a lovely room and is particularly complimentary about the staff members who have become friends. All we could ask for.
Reply from Vince Burmingham, Owner at Hendra House Residential Home

Thank you for your comments.
So pleased that mum and the family are so happy with the facilities and the care provided.
I will pass on your feedback to the staff

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Review from Anthony J (Son of Resident) published on 13 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well cared for and the staff are always doing the best for her. She is very comfortable and happy.
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Review from D P (Resident) assisted by family/friend published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Couldn't as for a better home to live in.
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Review from N F (Son of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant residential home.
Kind staff - kept Mum in great comfort.
Nothing was too much trouble.
Strongly recommend.
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Review from T B (Resident) assisted by family/friend published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have lived at Hendra House for six years. I never have to worry about anything, and the staff are superb. I have my own room and am treated with dignity and respect. I like to go out for walks which the staff let me do, which is good for my mental well being.
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Review from E K (Daughter of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad lived at Hendra House for six years. I have never had reason to doubt their care and always feel welcome.
The fact my dad was brought by car to my wedding in Wales without hesitation by his carer, displays the care and attention they give their residents and family members.
I can't thank
them enough for their love and care.
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Review from B K (Son-in-law of Resident) published on 3 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I got married in September 2019, my father-in-law's carer volunteered to drive him from Ludlow to Wales so that he could give his daughter away! I can't thank her enough for doing this and giving our families such wonderful memories of the day. This is just one example of " going beyond" and providing
the support and care to all residents.
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Review from A C (Brother of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the 15-months my brother was a resident, he could not have received better care.
The staff are amazing.
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Review from S C (Sister-in-law of Resident) published on 19 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Hendra House are genuinely caring and thoughtful to residents, showing warmth and understanding at all time. They are professional and efficient, but always treat residents as individuals so they can tailor their care to that person.
I cannot fault the care my brother-in-law received,
and I am most grateful for their kindness during his time with them.
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Review from Doreen E (Resident) assisted by family/friend published on 18 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent caring staff. Settled very well into Hendra House Residential Home.
Enjoy the people and the home, lovely newly decorated living area and beautiful carpets.
Love the activities, always want more!
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Review from M W (Son of Resident) published on 29 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is an unmistakable air of contentment here. This is in no small part, due to the staff who are clearly happy in their job and go the extra mile to ensure the happiness of their charges.
Recruitment and retention of good staff is a headache for management who are obviously capable and adept here.
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Review from Margaret F (Daughter of Resident) published on 9 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my father's stay of 17 months, I was extremely happy with the care he received. He was not the most forthcoming of personalities and did not mix well at first, but he was always treated with kindness and patience and gradually adjusted. He considered Hendra House his home and was as happy as
was possible considering his sight, hearing and mobility problems. We were comforted by senior staff, both at the hospital and at the funeral and I would not hesitate to recommend Hendra House.
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Review from Graham B (Son of Resident) published on 3 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I can sum up my view on Hendra House, in one short sentence, "All the staff are angels".
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Review from Gillian C (Daughter of Resident) published on 1 July 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff very friendly, patient, caring and cheerful.
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Review from Sandra E (Daughter of Resident) published on 28 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was a resident in Hendra House for 17 months. During this time Dad was always treated with respect and kindness. Every support was offered to him to make his life as happy and fulfilled as possible. When we visited we were always welcomed and supported, especially when Dad was unwell. The atmosphere
of Hendra is always relaxed, cheerful and friendly with many different activities for residents to take part in if they wish. Dad especially enjoyed the shady part of the garden. I wholeheartedly recommend Hendra House to anyone considering residential care.
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Review from Roger H (Nephew of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always informed of events! The staff are very patient and we call them stars!
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Review from Marlene H (Niece of Resident) published on 28 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very friendly and does all they can to make sure the residents are happy. My aunt is very well looked after.
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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Hendra House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.967 for Hendra House Residential Home is calculated as follows: ( (174 Excellents x 5) + (6 Goods x 4) ) ÷ 180 Ratings = 4.967
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hendra House Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall Outstanding

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (57)

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Meet the Team (31)

Lindsay

Lindsay Giess

Job Title: Care Manager Joined: 2010

Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura

Laura McNally

Job Title: Lead Practitioner Joined: 2003

Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle

Michelle Griffiths

Job Title: Lead of Care Joined: 2009

Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.
Michelle is the home's lead on continence matters.

Rose

Rose Meier

Job Title: Lead Practitioner Joined: 2007

Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie

Rosie Hawkins

Job Title: Lead Practitioner Joined: 2014

Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.
Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma

Gemma Locke

Job Title: Lead Practitioner Joined: 2015

Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie

Angie Marcluk

Job Title: Lead Practitioner Joined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie

Jackie Angell

Job Title: Care Assistant Joined: 2014

Jackie has many years experience in the nursing and health and social care sector.
She holds the NVQ Level 3 Award.

Lorraine

Lorraine Underwood

Job Title: Care Assistant Joined: 2014

Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane

Jane Perks

Job Title: Care Assistant Joined: 2015

Jane has been involved in the care sector since leaving school.
She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare

Clare Davies

Job Title: Care Assistant Joined: 2016

Clare is another of Team Hendra's apprentice successes.
She has just commenced her Level 3 Diploma in Social care.

Millie

Millie Head

Job Title: Lead Practitioner Joined: 2016

Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae

Kae Didlick

Job Title: Care Assistant Joined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie

Rosie Harrington

Job Title: Care Assistant Joined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne

Leanne Pritchard

Job Title: Senior Care Assistant Joined: 2018

Leanne has a wealth of experience in the care sector in a diverse range of care settings.
She holds the NVQ Level 3 award.

Alison

Alison Stokes

Job Title: Care Assistant / House Keeper Joined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie

Sophie Lloyd

Job Title: Apprentice Carer Joined: 2018

Sophie is our latest apprentice.
She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex

Alex Lysy

Job Title: Care Assistant Joined: 2018

Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.
Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine

Janine Eichelmann

Job Title: Kitchen Assistant Joined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey

Tracey Mansell

Job Title: Cook Joined: 2016

Tracey is a valued member of Team Hendra.
Tracy completed the NVQ Level 2 House Keeping.

Julie

Julie Harper

Job Title: Kitchen Assistant Joined: 2017

Julie completed her NVQ Level 2 Hospitality in 2019.
She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry

Kerry Williams

Job Title: Head Housekeeper Joined: 2015

Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison

Alison Pinfield

Job Title: Care Assistant Joined: 2019

Alison is a much loved employee who joined us in 2019.
She brings a wealth of experience and common sense to the team.

Kellie

Kellie Mantle

Job Title: Care Assistant / House Keeping Joined: 2019

Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.
She joined the Care Team in 2020 and currently combines both roles.

Sam

Sam Williamson

Job Title: Care Assistant / House Keeping Joined: 2019

Sam joined Team Hendra in early 2019.
She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma

Emma Mansell

Job Title: Care Assistant Joined: 2019

Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon

Sharon Edwards

Job Title: Care Assistant Joined: 2019

Sharon is loved and respected by her colleagues and her residents alike.
She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie

Melanie Grogan

Job Title: Care Assistant / Part Time Cook Joined: 2019

Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

Michelle

Michelle Barker

Job Title: Care Assistant Joined: 2019

Michelle has been employed in care for many years.
She is currently completing her Level 3 Health & Social care Diploma

Ellie

Ellie Pinfield

Job Title: Apprentice Care Assistant Joined: 2020

Ellie is the latest in the long line of Hendra Apprentices.
She is currently completing the Level 2 Apprenticeship programme.

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Catia Jones

Job Title: Care Assistant Joined: 2019

Catia is a much loved and respected member of the Care Team.
She is currently completing her Health & Social Care Level 2 Award.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service - more info.