
It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.
During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.
The home enjoys a...
Care Provided by Hendra House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees reflect the level of assistance and support required to fully meet individual needs and wishes.
The price(s) shown are provided by the care home. Contact Hendra House Residential Home for full pricing details and T&Cs.
Contact Hendra House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hendra Healthcare Ludlow Ltd
- Private Owned
Person in charge
- Vince Burmingham (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
Hendra House Residential Home Reviews (119)
Hendra House Residential Home has a Review Score of 10 (9.982) out of 10, based on 23 reviews in the last 2 years.
Over all time Hendra House Residential Home has 119 reviews.
The care home is excellent in every way. My mum is very happy and content. The staff are very helpful and caring and always go the extra mile to provide a good service to both residents and families. I do recommend this home to friends and family as I have been so impressed with everything.
Thanks, Sheila for your feedback which is appreciated and will be shared with all of the team. Thank you for all your support.
Hendra House is very welcoming with Excellent staff. The staff make you and your relatives feel like you are all one big family. The staff spend time making sure your every need is covered. During Covid, this was handled brilliantly so we could still visit at some point. All in all Hendra House is, in my opinion, the best you can get for care and support.
Love to you all from everyone at Team Hendra.
Mum chose to move to Hendra House Residential Home nine months after struggling at home physically and mentally she is 94. The staff welcomed her, nurtured her and have respected her and have respected her as an individual. Encouraging independence but offering support. Her love of art has been encouraged and her mood has lifted as a result, her medication reduced. Obviously visiting has been restricted by Covid measures, but we understand this and have been kept informed and updated with photos and information. We feel very grateful to all the staff for their care.
We are delighted that mum has settled so well.
Thanks for all your support in mum enjoying her time with us.
A wonderful home for Mum. Staff are kind, compassionate, caring and professional facilities are warm and comfortable. In Mum's final days the home couldn't have been more welcoming to me and my sisters, outstanding.
Sending you all of our love.
Hendra House is full of wonderful, committed, kindly and caring staff. They have looked after my mother faithfully, keeping her clean, comfortable and calm. Nothing is too much trouble, and they don't just care for the residents but for the resident's families. Thanks so much to all of them. Mum was in Hendra throughout the lockdown, when in the first weeks, ten selfless staff put their own lives on hold and moved into the home for 8-weeks to keep the residents safe. I think that says it all.
It is great when family members record their appreciation of our amazing staff team.
Lots of love from everyone at team Hendra.
She stayed there until Dec 2021 when her condition worsened and we needed her moved to a higher level of nursing.
From start to finish I found the home superb in every department. It was always clean and tidy, well furnished, well decorated and the Staff were just perfect. Mum was in a lovely room and the staff did plenty of chat with her.
They kept me informed of any change to mum and visiting was well managed.
When it came time to move her Lindsay the manager there made it run as smooth as possible and it was seemless with all the PCR tests etc.
I have no doubt in recommending this home for a loved one.
Hope you are all well and Mum is settling into her new home.
Keep us updated.
It's a difficult and emotional time for any family when deciding the right time for residential care for a loved one. Everyone at Hendra House has been extremely supportive and so very kind, particularly to my mother. The visiting is well organised, and most importantly, the resident's health and welfare comes first. I certainly recommend Hendra House.
Thank you, Diana, it is a pleasure looking after your mother.
The staff have been so supportive of Mum during the settling in process and have shown great patience and understanding in helping her to overcome her anxieties. They have listened to Mum's concerns and made adaptations in order to enhance her comfort and reassure her.
The staff are wonderfully cheerful and positive and communication between Hendra House and families of residents is a key strength. I really feel that we are working in partnership to ensure that Mum's quality of life is as good as it can be.
Thank you so much to each and every one of you.
Thank you, Carol; I will ensure that all staff are aware of your comments.
Excellent care here, from exceptional staff. My mother-in-law’s needs were appropriately met, she was very comfortable at Hendra. During the pandemic restrictions, the staff made a huge effort to look after her and our family. Highly recommended.
Thank you for entrusting us with your mother-in-law's care; it was a pleasure working with you and the family to ensure every need was met.
My mum was a happy resident at Hendra House for nearly 3 years. I’m impressed and grateful, for the care she received. She was a private person, the staff took time to get to know her and gently encouraged Mum to make friends, at her own pace. Which she did! Each resident is treated as an individual. Each family included and kept informed. We enjoyed the regular residents' meetings together before they were put on hold, due to the pandemic. They have worked hard, here, during this difficult time, and kept everyone safe. The standard of hygiene is high, as is the catering. Mum’s room was lovely. Comfortable, clean and nicely decorated.
Thank you from all at Team Hendra.
Excellent staff, very caring, and accommodates individual requests. Have made every effort to allow safe visits to take place during the Covid pandemic. Staff are always willing to talk to you about your relative.
It's great to know how much the families have appreciated the efforts of Team Hendra during these difficult times.
If there was a category exceeding excellence, this is where Hendra House would certainly be. Dad has been there for nearly 2 years and the care and love he has received has been outstanding. In these Covid ridden times, the home has done everything and beyond to keep the residents safe, secure and happy. It's been such a hard time for everyone but they always have a smile and care for your concerns I know that Dad is very content and so well looked after. I feel they all love and appreciate him for who he is and we feel as a family blessed that he is in such a caring and safe environment. Communication is excellent - we are informed quickly of any concerns, medical issues etc. It's a very special place. Thank you so much, team Hendra.
Thank you for your words of appreciation for all that the staff do for dad.
They are all so special, I will make them aware of your comments.
Keep safe.
A very high standard of care, extremely well-trained staff with a thorough knowledge of all residents at all times. Staff always keep in touch with any concerns, act promptly and calmly in any emergency. A real attention to detail. Also a real interest in all residents. A happy atmosphere, just like being in a welcoming family. Extremely well deserving of all prizes won to date.
Thank you for your comments, which clearly identifies the ethos of the home.
This home has housed my mother for the last five years, and I have been extremely happy with her care. The home is constantly reviewing procedures to make life better for Mom and the residents. We get constant feedback on any issues that may arise, and in the current situation, as we cannot get to see my mother on a regular basis, this is most important. With this in mind, I feel contented and happy to know that Mom is being well looked after both physically and mentally.
Thanks for your comments and your satisfaction with the quality of service delivered at the home.
Hendra House offers a very caring service. The staff have coped amazingly well with the current very difficult situation caused by the pandemic.
Greatly appreciated and you can be assured they will be shared with the staff.
Hendra House is amazing! The care manager and her team have gone above and beyond any expectations in keeping the residents safe during the pandemic. The manager right from the beginning of the pandemic was completely on the ball in organising a rota whereby a lot of the carers permanently lived in sacrificing leaving their families for weeks, even small children. The cleaning of the home and the protection is surmountable, and I highly commend everyone at Hendra and thank them for their kindness, dedication and total support to my 99-year-old mother-in-law. Even when one of the carers and one resident contracted covid, and I was really worried if my mother-in-law caught it, she wouldn’t survive, but the isolation and cleanliness proved that it was totally contained in time for the residents to get their vaccines.
Thank you so much for your response, the comments of which I will pass on to the staff.
Best place we could wish for our Mother. She is comfortable, safe and well cared for, she has a lovely room and is particularly complimentary about the staff members who have become friends. All we could ask for.
So pleased that mum and the family are so happy with the facilities and the care provided.
I will pass on your feedback to the staff
Mum is very well cared for and the staff are always doing the best for her. She is very comfortable and happy.
Couldn't as for a better home to live in.
Kind staff - kept Mum in great comfort.
Nothing was too much trouble.
Strongly recommend.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Dec 2025
A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...
There are no upcoming events for Hendra House Residential Home.
Awards / Recognitions (59)
- 30 Jan 2026Recipient: Hendra House Residential Home
- 04 Dec 2025Recipient: Hendra House Residential Home
- 31 Jan 2025Recipient: Hendra House Residential Home
Accreditations
There are no accreditations posted yet for Hendra House Residential Home.
Meet the Team (31)

She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle is the home's lead on continence matters.

Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

She holds the NVQ Level 3 Award.

She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

She has just commenced her Level 3 Diploma in Social care.

She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

She holds the NVQ Level 3 award.

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracy completed the NVQ Level 2 House Keeping.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

She brings a wealth of experience and common sense to the team.

She joined the Care Team in 2020 and currently combines both roles.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

She is currently completing her Level 3 Health & Social care Diploma

She is currently completing the Level 2 Apprenticeship programme.

She is currently completing her Health & Social Care Level 2 Award.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.
