
It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

It is truly a happy place which fosters a feeling of belonging and fun.Robert E(Son-in-law of Resident/Service User)

Exceptional caring and professional staff, always willing to support residents, friends and family.Jonathan W(Godson of Resident/Service User)

We are so pleased that she is living in such a caring and stimulating home.J B(Daughter of Resident/Service User)

Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow.
During the home's most recent assessment / inspection in April 2026 the home was rated as "Outstanding" with regard to the Care provided, Effective in resident treatment and support, Responsive to residents needs and being Well - Led thereby ensuring that the management and governance of the home provides high quality person - centred care.
The home enjoys a...
Care Provided by Hendra House Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees reflect the level of assistance and support required to fully meet individual needs and wishes.
The price(s) shown are provided by the care home. Contact Hendra House Residential Home for full pricing details and T&Cs.
Contact Hendra House Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hendra Healthcare Ludlow Ltd
- Private Owned
Person in charge
- Vince Burmingham (Owner/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1995
- Last Refurbishment: 2020
- Number of floors: 2
Room Information
- Single Rooms (28)
Hendra House Residential Home Reviews (119)
Hendra House Residential Home has a Review Score of 10 (9.983) out of 10, based on 24 reviews in the last 2 years.
Over all time Hendra House Residential Home has 119 reviews.
Exceptional caring and professional staff, always willing to support residents, friends and family. The home is clean and the facilities appear excellent.
Finding a good care home for an elderly close relative is a daunting prospect. Fortunately, we visited Hendra over six years ago and are so relieved that we did and that a place was available. It is an absolute gem with a very fine reputation which is well deserved. It’s residents belong to a very caring and friendly family which exists because of the owners’ and management’s very professional leadership, a commitment to ongoing training, staff development and sheer hard work of all staff, with a good dose of love. It is truly a happy place which fosters a feeling of belonging and fun. The staff go to great lengths to raise extra funds for trips, activities and facilities for the benefit of its clients. There is no way we could provide such a beneficial environment for my wife’s mother to be in. We have every faith in the home and their concern to provide the very best for the members of the “family” that lives there. I would have absolutely no reservation about recommending it to others.
My Aunt has been resident at Hendra House for two years. I can't praise enough the care and attention she has received in that time. The residents are happy. The staff are happy from kitchen, cleaners, carers and management. All my aunt's needs are met and she is very comfortable.
My Aunt has been a resident of Hendra House for a year and a half now and has excellent care from the extremely well-trained staff and the owner. We are all very grateful to them for such a high standard of care. She has mild dementia and is disabled, but she has improved whilst a resident.
Our mother has been living at Hendra House for more than 2 1/2 years. From the start, my sister and I have been impressed by the attitude and practice of the staff who have devoted so much careful and thoughtful attention towards our mother's happiness and welfar.e We are so pleased that she is living in such a caring and stimulating home. Gradually our mother's needs have changed so that she now requires a great deal of care and support. Despite the increased demands on staff, the Manager told us that Hendra is Mum's home and that they would provide whatever care is necessary to meet her needs. It was a huge relief to us that Mum could continue living in 'her home'. Mum has been given wonderful care; a mixture of good humour and attention to detail. Close liaison with medical staff in the community has meant that she continues to be healthy and comfortable. Despite her difficulties, Mum is happy and contented and we have peace of mind that she is treated with such dignity and kindness.
Sadly, my dear father passed away on the 18th July. He had not been well for several months and it became a stressful and anxious time for the family. He had been a happy, contented, lively resident of Hendra House for three and a half years - participating in the many, varied activities and social outings. He loved everything about it and the staff were truly wonderful with him - even more so towards the end of his life- absolutely nothing was too much trouble. A couple of days before he died he was still telling me how happy he was and how wonderful all the staff were. He raised his hand saying “that manager is a good man.” During the whole time spent at Hendra House Dad could not have received better care anywhere. Hendra House is all about the residents and ensuring they receive the best possible life. There is lots of love, care, and an abundance of general happiness and fun.
The wonderful team at Hendra House could give lessons in how to care for the elderly! Kindness personified, every single member of the team manages to be professional, respectful, warm and, most importantly, intuitive and responsive to the needs of their residents. This is an attitude that comes from the top and filters all the way through the staff. Whether you are a resident or a visitor, as soon as you walk through the door you can be sure of a welcoming smile, the offer of a cuppa and a feeling that all is well with the world. We do not live close by and were worried about Dad going into residential care, but we could not have wished for a better home from home for him. We will be forever grateful to everyone involved in his care and urge anyone looking for somewhere for their nearest and dearest to consider Hendra House.
Superb care by all the team; housekeepers, catering staff, care providers, nursing staff, managers and maintenance staff.
Everyone, without exception, is thoughtful, patient and kind.
Welcoming to visitors and exceptionally managed for ongoing needs and developments.
A real 'home from home', where individuals matter.
Any member will greet you and ensure any question or need is responded to. Above all the person I visit tells me only positive things about the establishment - happy and settled. That is the important factor. Well done. Thank you.
Staff are very kind and caring and very responsive to the varying needs of the residents in a relaxed and comforting manner. Residents are socially engaged throughout the day.
My mum immediately settled in.
It is always a pleasure to visit my grandad at Hendra House. All of the staff are friendly and welcoming and the house itself is beautifully clean and pleasant smelling. Grandad is happy and content and I have peace of mind knowing that he is so well cared for.
There is a view that care homes for the elderly are dull places where the residents are left to their own devices and their personal needs are not fully met. Hendra House is the complete opposite of this. Modern, clean, comfortable, well trained and responsive staff that deal with residents on an individual basis, providing everything my aged mother needs. They are fully up to date with her medical and mental issues and provide our family with exceptional support that we could not provide ourselves. My mother is happy - and so are we. What more could we wish for.
Mum moved into Hendra House in May 2016. She has dementia with Lewy bodies. Staff were very understanding from day one and very supportive. The first few weeks of settling in were difficult for Mum and myself to come to terms with but the staff made a very difficult time much easier to cope with. They keep myself and my sisters well informed of any needs mum has which of course are increasing as her condition inevitably deteriorates. You are always made welcome when visiting. Mum is kept clean and well presented. I would have no hesitation in recommending Hendra House.
Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical attention quickly received. I can clearly see her former self is returning. Hendra House is an exemplary care home on so many levels. All the staff are a pleasure to deal with. The care managers have a wealth of invaluable experience. I am kept well informed and the place is clean and welcoming. The owner, who is very approachable and a regular presence has implemented an excellent management system. 10/10
Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra family.
I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet my personal needs. What is particularly lovely is the way in which I am respected by staff and the individual attention they give me.
My other has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone.
The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent.
I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other.
We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 April 2026Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveOutstanding
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (1) & Events (0)
- 11 Dec 2025
A Ludlow Care Home pulled off an amazing double result when it was not only voted Care Home of the Year Midlands and Wales, but then competed against all national...
There are no upcoming events for Hendra House Residential Home.
Awards / Recognitions (59)
- 30 Jan 2026Recipient: Hendra House Residential Home
- 04 Dec 2025Recipient: Hendra House Residential Home
- 31 Jan 2025Recipient: Hendra House Residential Home
Accreditations
There are no accreditations posted yet for Hendra House Residential Home.
Meet the Team (31)

She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle is the home's lead on continence matters.

Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

She holds the NVQ Level 3 Award.

She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

She has just commenced her Level 3 Diploma in Social care.

She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

She holds the NVQ Level 3 award.

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracy completed the NVQ Level 2 House Keeping.

She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

She brings a wealth of experience and common sense to the team.

She joined the Care Team in 2020 and currently combines both roles.

She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

She is currently completing her Level 3 Health & Social care Diploma

She is currently completing the Level 2 Apprenticeship programme.

She is currently completing her Health & Social Care Level 2 Award.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hendra House Residential Home to verify any information. View our terms and conditions. Hendra House Residential Home has an Enhanced Service -more info.
