Hendra House Residential Home

15 Sandpits Road, Ludlow SY8 1HH
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Top 20 carehome certificate
10 106 Reviews
  • Hendra House Residential Home, Ludlow
Hendra House Residential Home is an 'Outstanding' rated family-run residential home in Ludlow. The home enjoys a national reputation as a quality provider and is ideally located for easy access to the local town, shops and community.

Staff at the home recognise that each resident is unique, with individual needs, choices and preferences. Therefore an individual person-centred care plan is designed, developed and updated to ensure that the needs of each individual resident are met and maintained..

A team of dedicated, professional and skilled staff are openly recognised as the home's most prized asset and investment which has resulted in minimal staff turnover, with the majority of staff holding or working towards National Vocational Qualifications (NVQs).

Visitors are invited to visit the home and speak with the residents who are happy to provide an honest opinion of the quality of service they receive at Hendra House.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 28 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1050
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1050
  • RESPITE Self-Funded Residential Dementia Care: from £1100

Each residents needs are individual, as such a full and detailed assessment is completed to determine in advance of admission.

These prices are only a guideline, please contact Hendra House Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hendra Healthcare Ludlow Ltd

Person in charge

  • Vince Burmingham (Owner/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1995
  • Last Refurbishment: 2020
  • Number of floors: 2

Room Information

  • Single Rooms (28)
  • Couples/Companion Rooms (0)

Hendra House Residential Home Reviews (106)

Total of 106, showing 81-100
10

Hendra House Residential Home has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years. Over all time Hendra House Residential Home has 106 reviews.

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Review from E W (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Words cannot properly express the positive difference that Hendra House is making to my elderly mother's life and well-being on day one, she arrived a broken, fragile and scared person with challenging physical and medical problems. Now with the benefit of high quality care support and good medical
attention quickly received. I can clearly see her former self is returning. Hendra House is an exemplary care home on so many levels. All the staff are a pleasure to deal with. The care managers have a wealth of invaluable experience. I am kept well informed and the place is clean and welcoming. The owner, who is very approachable and a regular presence has implemented an excellent management system. 10/10

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Review from P Y (Resident) published on 20 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hendra House has been my home since August 2015. The care, attention and kindness bestowed upon me and all of the residents by the staff is wonderful. The owners have our best interests at heart at all times and I feel safe in this lovely home. I consider myself very fortunate to be part of the Hendra
family.

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Review from D H (Resident) assisted by family/friend published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been at Hendra House for 10 months. The care and support I receive is exceptional. The staff are always willing and able to help me. Their care ranges from washing and dressing me, taking me to the toilet and making sure I am fed and watered. I have a comfortable room that is equipped to meet
my personal needs. What is particularly lovely is the way in which I am respected by staff and the individual attention they give me.

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Review from Malcolm V (Son of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My other has been a resident for 18 months and I cannot praise the care she has received over that time. The staff are always happy and prepared to help in whatever way they can. I would be very happy to recommend Hendra House to anyone.

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Review from G S (Daughter of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is excellent. The staff are kind, supportive and patient. The home is very clean and well organised. Carers respond immediately to the call bell. Overall experience is excellent.

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Review from Walter H (Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after by very caring people in a clean and comfortable environment. Everyone loves living here and get on well with each other.

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Review from Tom C (Uncle of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been to see our relative on a number of occasions. He seems to be well looked after and cared for. All the staff seem to be extremely helpful to us and to the residents. The standards are very high and the same, and care is excellent.

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Review from John H (Son of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hendra House Residential Home is a well-managed care home maintaining high standards throughout and is clear to me that these standards are monitored on a regular basis.

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Review from Patricia C (Aunt of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when visiting is one of seeing the residents happy and warm. The staff are friendly and welcoming, they are always ready with a drink of tea or coffee!! They will always explain what is going on with our uncle and what needs doing. Can't find anything to complain about at all. Well done.

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Review from S T (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Hendra House is a home from home, the description my Mum used. The staff are professional, patient, kind, caring and always welcoming to family and visitors alike. The home, rooms, facilities are spotlessly clean. The food is excellent. The menu varied with choices available. The residents feel loved
and treasured.

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Review from Helen M (Daughter of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In early January a doctor visited my mother and recommended she be taken to the hospital. At 94 years old my mum did not want to go, I agreed with her.
So Hendra House with the doctors support made my mums last two weeks pain-free, with dignity, respect and an enormous amount of love.
I could not
have wished for a more peaceful end for her.
As an only child, they also gave me support and comfort at a very emotional time.

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Review from Joanna P (Daughter of Resident) published on 27 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently moved my mother here, and within one week the change in her is remarkable.
She said in her own words that she feels so safe finally from where she was before.
The staff have been amazing at settling her in and now she smiles again every day.

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Review from Barbara D (Daughter of Resident) published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Hendra House Residential Home for some years now. The home was well known for its excellent care and management and we were delighted our mother was able to come here. We have not been disappointed in any way with any aspect of her care. The facilities are kept beautifully clean.
The staff are very trained and highly efficient as well as thoughtful and kind. No excuse for celebration or fun is overlooked - I am sure all the residents feel cherished and loved.

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Review from Joy G (Resident) assisted by family/friend published on 25 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very well looked after. The staff are very kind and helpful. The menu is varied and healthy and we have a choice at each meal. The staff are very flexible and will serve meals in our rooms if we choose. The room is kept clean and the bathroom spotless with fresh towels every morning. The ladies
in the laundry do a wonderful job.

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Review from Michael R (Son of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having had a not so good experience at mothers previous care home, Hendra House was a revelation. The staff were very warm, welcoming and professional. The rooms and facilities were immaculate there was even a bouquet of flowers in mum's room on arrival. Every day there would be something to occupy
the residents whether it was games, live entertainment or just having their hair done.
I was sad when the time came for mum to move on and I would certainly recommend this home to anybody. I cannot praise it enough.

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Review from J W (Daughter of Resident) published on 7 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is in her mid 90's and has mobility problems. Her care is exemplary. The staff are friendly, concerned about her well-being and happiness and go way beyond the average standard of care and attention. Residents are well fed and enjoy taking their meals together. On the housekeeping side, everywhere
is very clean, it does not have the smell commonly found in care homes, clothing is returned promptly, nicely washed and ironed. The owner goes to great lengths to make sure residents are well cared for and valued. No one could slip through the cracks.

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Review from S C (Daughter of Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At the initial telephone contact, there was a good feeling which was reinforced on the first exploratory visit. The staff are always welcoming and show concern for residents and visitors alike. Living 50 miles away, there needs to be confidence in a care home and you certainly get this from Hendra.
Everyone knows mum and when we phone they can give us a detailed account of her wellbeing. Nothing is too much trouble for owners, managers and each and every member of staff. Entertainment activities and trips out are organised regularly and the atmosphere throughout is home from home (plus). Mum, a dementia sufferer has been unwell and the care afforded has been outstanding for which we are all extremely grateful.

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Review from Clive R (Son of Resident) published on 28 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived in Hendra House Residential Home for a couple of years now and I have nothing but praise for them. For example on her day off last weekend, one of the staff took dad for a day out to watch her daughter racing.

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Review from Helen C (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a very hard decision to make putting our dad into a home but we needn't have worried. We couldn't be happier with dads care. It is such a relief to us both knowing dad is being very well cared for.

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Review from Roberta T (Sister of Resident) published on 16 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the care and attention that my sister received in Hendra House. Everyone at the home treated her with the utmost care and love. During her last few weeks, her end of life care was wonderful. All the staff from the manager, nurses, carers were wonderful. Also, the support that
we, her family received immediately after her death was exemplary. A wonderful home - in the true sense of the word.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Hendra House Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Hendra House Residential Home is calculated as follows: ( (174 Excellents x 5) + (6 Goods x 4) ) ÷ 180 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hendra House Residential Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 22 Dec 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (57)

Meet the Team (31)

Lindsay

Lindsay Giess

Job Title: Care Manager

Joined: 2010

Lindsay is the homes Care Manager.
She holds the Level 5 Certificate In Leading & Managing Services To Support End of Life and Significant Life Events.
She is currently completing the Level 5 Care Managers Award.
In 2011 she won the Bronze Medal at the World Skills competition for Health & Social care.

Laura

Laura McNally

Job Title: Lead Practitioner

Joined: 2003

Laura was the first of Hendra's long line of apprentices.
She has progressed to her current role of Lead Practitioner.
Laura holds the NVQ Level 3 award in Health & Social Care.

Michelle

Michelle Griffiths

Job Title: Lead of Care

Joined: 2009

Michelle holds the NVQ Level 3 in Health and Social Care, and will shortly be commencing the Level 4 Diploma.
Michelle is the home's lead on continence matters.

Rose

Rose Meier

Job Title: Lead Practitioner

Joined: 2007

Rose has progressed through the ranks at Hendra commencing as a Kitchen Assistant, but her caring compassionate nature saw her progress as a Care Assistant, Team Leader and her current role of Lead Practitioner.
Rose holds the NVQ Level 3 award in Health and Social Care.
Rose is the homes lead on Infection Control.

Rosie

Rosie Hawkins

Job Title: Lead Practitioner

Joined: 2014

Rosie is one of our apprenticeship graduates. She is now a Lead Practitioner with responsibilities for residents nutrition.
Rosie has recently commenced her Level 4 Health & Social Care Diploma Award.

Gemma

Gemma Locke

Job Title: Lead Practitioner

Joined: 2015

Gemma is employed as a Lead Practitioner with specific responsibilities for Moving and Handling.
Gemma is a qualified Moving and Handling Trainer and assessor.
Gemma has commenced her Level 4 Diploma in Health and Social Care.

Angie

Angie Marcluk

Job Title: Lead Practitioner

Joined: 2016

Angie currently holds the NVQ Level 3 award and will be commencing her Level 4 Diploma in Health and Social in the near future.

Jackie

Jackie Angell

Job Title: Care Assistant

Joined: 2014

Jackie has many years experience in the nursing and health and social care sector.
She holds the NVQ Level 3 Award.

Lorraine

Lorraine Underwood

Job Title: Care Assistant

Joined: 2014

Lorraine is an experienced care with many years experience in the sector.
She holds the NVQ Level 3 award and is used as one of the mentors for new entrants to the sector.
In addition Lorraine has responsibility for ensuring that the home maintains an adequate stock of all medical supplies.

Jane

Jane Perks

Job Title: Care Assistant

Joined: 2015

Jane has been involved in the care sector since leaving school.
She holds the NVQ Level 2 award and is another of the home staff used to mentor new entrants to the sector.

Clare

Clare Davies

Job Title: Care Assistant

Joined: 2016

Clare is another of Team Hendra's apprentice successes.
She has just commenced her Level 3 Diploma in Social care.

Millie

Millie Head

Job Title: Lead Practitioner

Joined: 2016

Millie is another of our apprentice successes.
She worked in the home in the kitchen before leaving school in 2016.
Millie has completed the Level 3 Apprenticeship programme.
In addition to her current studies, Millie is also the home's Activities Co-ordinator.

Kae

Kae Didlick

Job Title: Care Assistant

Joined: 2016

Kae has many years experience in the sector and holds the NVQ Level 2 Award.

Rosie

Rosie Harrington

Job Title: Care Assistant

Joined: 2017

Rosie is currently completing her Nursing Degree programme but still helps out when she can at Hendra.

Leanne

Leanne Pritchard

Job Title: Senior Care Assistant

Joined: 2018

Leanne has a wealth of experience in the care sector in a diverse range of care settings.
She holds the NVQ Level 3 award.

Alison

Alison Stokes

Job Title: Care Assistant / House Keeper

Joined: 2018

Alison has many years of experience in the care sector before joining the home. She holds the NVQ Level 2 award in Health & Social care.

Sophie

Sophie Lloyd

Job Title: Apprentice Carer

Joined: 2018

Sophie is our latest apprentice.
She came to the home to do her works experience and we were so delighted with her keenness and passion for providing quality care we offered her an apprenticeship when she left school.

Alex

Alex Lysy

Job Title: Care Assistant

Joined: 2018

Alex has a wealth of experience in the health and social care sector and completed her NVQ Level 2 award.
Alex also worked in the hospitality sector and as well as having the benefit of her care experience she is also willing to share the experience of her skills in the kitchen.

Janine

Janine Eichelmann

Job Title: Kitchen Assistant

Joined: 2014

Janine joined the home in 2014, having previously been a hairdresser. She is employed at a Kitchen Assistant.

Tracey

Tracey Mansell

Job Title: Cook

Joined: 2016

Tracey is a valued member of Team Hendra.
Tracy completed the NVQ Level 2 House Keeping.

Julie

Julie Harper

Job Title: Kitchen Assistant

Joined: 2017

Julie completed her NVQ Level 2 Hospitality in 2019.
She was delighted to be selected as the Student of the Year at the Hereford / Ludlow college 2019 Student Awards.

Kerry

Kerry Williams

Job Title: Head Housekeeper

Joined: 2015

Kerry was previously employed as a Care Assistant and was voted Care Apprentice of the Year in 2018.
She then took time out to raise her family but we were delighted when she returned as our House Keeper in 2015.
In 2017 Kerry successfully completed the NVQ Level 2 House Keeping Award.

Alison

Alison Pinfield

Job Title: Care Assistant

Joined: 2019

Alison is a much loved employee who joined us in 2019.
She brings a wealth of experience and common sense to the team.

Kellie

Kellie Mantle

Job Title: Care Assistant / House Keeping

Joined: 2019

Kellie joined as a member of the House Keeping Team, but it soon became apparent that her true passion was caring.
She joined the Care Team in 2020 and currently combines both roles.

Sam

Sam Williamson

Job Title: Care Assistant / House Keeping

Joined: 2019

Sam joined Team Hendra in early 2019.
She began initially in the House Keeping Team, but joined the Care Team later in the year allowing her to use her Level 3 Health and Social Care Diploma.

Emma

Emma Mansell

Job Title: Care Assistant

Joined: 2019

Emma initially joined Team Hendra as a member of the House Keeping Team.
Her potential as a carer soon became apparent, and she joined the Care Team in 2020.
She is due to commence her Health & Social care Level 2 studies in the near future.

Sharon

Sharon Edwards

Job Title: Care Assistant

Joined: 2019

Sharon is loved and respected by her colleagues and her residents alike.
She has a wealth of experience and previously worked in the NHS at Tenbury Hospital before joining Team Hendra.

Melanie

Melanie Grogan

Job Title: Care Assistant / Part Time Cook

Joined: 2019

Mel holds the NVQ Level 2 Diploma.
She is also a competent Cook having worked previously in that role within the NHS.
She combines both roles at the home, but obviously on different shifts.

Michelle

Michelle Barker

Job Title: Care Assistant

Joined: 2019

Michelle has been employed in care for many years.
She is currently completing her Level 3 Health & Social care Diploma

Ellie

Ellie Pinfield

Job Title: Apprentice Care Assistant

Joined: 2020

Ellie is the latest in the long line of Hendra Apprentices.
She is currently completing the Level 2 Apprenticeship programme.

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Catia Jones

Job Title: Care Assistant

Joined: 2019

Catia is a much loved and respected member of the Care Team.
She is currently completing her Health & Social Care Level 2 Award.

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