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Once a Georgian country home for the Broughton-Adley family, Tunstall Hall is built in three and a half acres of grounds surrounded by mature parkland.
The striking galleried entrance hall and lounge at the heart of the home is a favourite area for residents to sit and chat and...
Care Provided by Tunstall Hall Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 33 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Tunstall Hall Care Centre for full pricing details and T&Cs.
Contact Tunstall Hall Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- St Philips Care Group
- Private Owned
Person in charge
- Lesley Smith(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2005
- Number of floors: 3
Room Information
- Single Rooms (29)
Visiting
- Tunstall Hall is open to visitors via walk in or appointment. Mealtimes are protected but resident visitors are welcome to attend the home outside of these times or if they would like to share a meal with a loved one, then please arrange prior to attendance.
Parking
- Tunstall Hall has a designated car park at the front of the building. There are also disabled spaces available.
Tunstall Hall Care Centre Reviews (55)
Tunstall Hall Care Centre has a Review Score of 9.8 (9.754) out of 10, based on 16 reviews in the last 2 years.
Over all time Tunstall Hall Care Centre has 55 reviews.
My stepdad was a respite resident at Tunstall Hall and now is living there permanently. My mum is also going in for respite care over the Christmas period, so they can be together for the festive period. All the staff at Tunstall Hall are polite and attentive and it’s lovely to see my stepdad looking happy. He also loves the entertainment, especially the music and this was a previous hobby of his. Keep up all the good work and thank you for keeping Covid out of the home and keeping my loved one safe.
We are so delighted to receive this wonderful review. Thank you so much for your kind words. I'll pass this review on to the manager and staff team.
My wife who has Alzheimer’s and is doubly inconvenient has been at Tunstall Hall since June this year. I visited the hall in June and spent a number of hours in discussions and a tour. I was very impressed with everything I saw and was told. Since my wife has been there, she seems very happy, safe and well cared for and that gives me great comfort. The place is very clean. My wife always looks clean and well presented. The food is excellent, with a good variety. The staff are very pleasant, caring open and honest and have lots of patience with issues that can be very challenging. My wife has had an outside visit for her birthday which she really enjoyed and I think was important. More are to follow. I can thoroughly recommend Tunstall Hall. The last six months have given me the true feeling that my wife has been well looked after, which is very comforting.
We are so delighted to receive this wonderful review. Thank you so much for your kind words. I'll pass this review on to the manager and staff team, as I'm sure they would love to read it.
I only have good things to say about Tunstall Hall. The staff have been amazing and keep me fully informed about my mother. They are friendly and attentive and I feel really comfortable about her day to day care. Even during challenging times, nothing is too much trouble.
We are so delighted to receive this wonderful review. Thank you so much for your kind words. I'll pass this review on to the manager and staff team as I'm sure they would love to read it.
My aunt is 106 years old and is very well cared for. She seems to be very happy at Tunstall Hall and enjoys the attention she receives and the good quality food. The staff are very friendly and keep us informed of her progress.
She's a true diamond and even at 106 years young, she's motoring around the home and keeps us on our toes. Thank you for the lovely feedback.
My father was in here after suffering a rather nasty fall. He was in here for 2 weeks which enabled him to get over his fall and for us, as a family, to get some changes made at his home. Whilst my father wanted to get back home as soon as possible, he was very well looked after and fed well.
Thank you so much for your lovely comments. Respite is such an important part of what we do and we hope that as well as giving your father some time to recover, it also allowed the family to feel reassured that he was well cared for. He's welcome again any time.
Following a slow decline of Mum's memory and with her eventual diagnosis of dementia, the challenge for my dad to continue caring for her at home was demanding and stressful. A decision was finally concluded that residential care was the best option, reluctantly accepting that this was the best life choice for my mum. Subsequently, a place was found at Tunstall Hall and what a profound difference this has made to my mum. Greatly improving her quality of life, and of course also my dad's, as her carer. My mum is always complimentary of the care she receives from the team, whenever I visit. From my perspective, everyone at Tunstall Hall has always shown the utmost professionalism, with a dedication to caring and empathy towards my mum. Communication with management has been excellent, especially during the pandemic and government-restricted visiting. We could not have found a better home to look after my mum.
Thank you so much for sharing such a wonderful review. It's so lovely to hear that our beautiful residential setting has not only been a benefit to Mum but also to the family. Your mum is such a lovely, friendly and caring part of our home and she's a pleasure to have around and chat to. It has...
I cannot thank the new manager, administrator and all the staff at Tunstall for their tremendous support and care of my father. They've always gone above and beyond expectations in their professional approach to all aspects of his care and personal case studies with all involved, from the health departments, social workers and housing officers. It means a great deal to know that he is being looked after and I would definitely recommend Tunstall Hall to anyone.
We are so pleased that you are happy with the care your father is receiving from us. He is such a lovely man and a pleasure to have around our home. We are only ever a phone call away if you need anything.
We are generally happy with the standard of care, however, the room my sister-in-law is in is not cleaned very often. Waste bins are not emptied regularly - it is most important the rubbish left by the district nurse should be disposed of immediately but it is sometimes left for two or three days. Presentation of food should be improved, sometimes meals are jumbled up on one plate ie sandwiches, chicken and cake. Staff are very helpful and kind and it is a beautiful building. We are very happy for her to stay there.
When my mother passed away in Tunstall Hall in late September 2019, the staff were absolutely superb. 2 girls were with Mum when she passed, for which I will be eternally grateful, and the deputy manager and manager were brilliant. The deputy deserves immense praise, she was my main contact pint in the week preceding Mum's passing and was always available with advice and support. Even came in on her only day off when Mum passed. Outstanding - can't thank them enough.
Very caring people but unfortunately not enough staff to cover residents needs or people who are visiting and have a 20-minute wait at the front door. There also needs to be someone (carer) sitting in each lounge to keep an eye on residents and calm things down when something kicks off. Definitely a staffing (or lack of) issue. The carers are excellent.
We would like to thank you for your valuable feedback, we have noted your comments and would like to assure you that we are reviewing the staffing levels and the allocation of staff. We apologise for your wait at the front door - this is not usual practice. Thank you for your comments regarding the staff, we will feed this back to them.
Staff at the home are great with aunty who was unsettled when she arrived. The staff member took the time to listen to my aunty and found out she liked cleaning and helping, so she arranged for my aunty to help with little tasks and she has settled so well she thinks she works there and is part of the team. I would like to mention another staff member; his care, manner and approach are really good as is all the staff, but especially the two I have mentioned.
From the experiences of their daily routine that my relative recounts to me, it would appear that some of the staff are excellent and others not so. From my own observations when visiting the home I have always seen care and professionalism exhibited by the staff.
Residents have a choice of menu and the food is delicious and well presented.
As a relative, I am always made I feel welcome and I am kept informed of my relative's condition and any issues involving them.
It is a great relief to all his family and we thank you very much.
Thank you very much for taking the time to put a review on carehome.co.uk. We value all reviews so that we can improve the care we deliver to our service users. Our service users are at the centre of what we do and it is lovely for all our staff to see such an outstanding review from the family who has trusted their loved ones into our care. Thank you
Although confident that numerous congratulatory letters will have preceded this missive permit me, nevertheless to express my personal and particular thanks to the management, mentors and nursing staff for their highly commendable dedication in directing their individual esteemed professional skills.
No less remarkable is their courtesy and sensitivity shown at all times towards the residents and interaction with the next of kin; attributes, if beneficial to the resident, most satisfying, too, in their caring family.Kindly convey my best wishes in a successful and rewarding 2017.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 February 2025Requires improvement
- CaringRequires improvement
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Tunstall Hall Care Centre.
There are no upcoming events for Tunstall Hall Care Centre.
Awards / Recognitions (1)
- 01 Feb 2017Recipient: St Philips Care Group
Accreditations
There are no accreditations posted yet for Tunstall Hall Care Centre.
Meet the Team (2)

I first came into the care sector at the age of 20 due to wanting to try a different avenue of work as I had previously worked in the mental health sector before elderly care. After working here for a while, I learnt about how small things can make a huge difference in someone’s life and after hearing some of the residents life stories and experiences, it opened my eyes into how it is a privilege to help and support others.
I love my job, as I enjoy helping others, supporting the hard working staff team and being able to make every day, a good day. I came into the care sector initially so that I could work and also be present to raise my young family and to be able to see them grow up. I have then progressed through the hierarchy and developed my skills to enable me to climb the progression ladder and make a positive change for others, as I have seen it from both sides of the coin. Every day is varied and a new challenge and I have met some amazing people throughout my career and seen some absolutely heart-warming moments and such dedication, commitment and care from the staff teams, that make me understand that there is still a lot of good in the world.

I look forward to welcoming you ...
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