Bonehill Lodge Care Home in Tamworth is ideally located to offer an independent and active lifestyle to adults with care needs. All provision is personalised to requirements and regularly assessed for any developing needs.
Carers are experienced in helping adults diagnosed with dementia, including Alzheimer's, as well as being equipped to assist with sensory impairments.
Most of the home's rooms are en-suite and all residents have their privacy and dignity respected.
Owner: Oaktrees Healthcare Ltd
Person in charge: Mandy Chapman (Care Home Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment
Admission Information: Ages 60+.
Single Rooms: 24
Shared Rooms: 1
Rooms with ensuite WC: 18
Weekly Charges Guide: Personal Care Single £418 – £550 , Personal Care Shared (per person) £418 – £550 (These prices are only a guideline, please contact Bonehill Lodge Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Bonehill Lodge Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.5 (maximum of 10) for Bonehill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 21 Reviews over all time. This Average Rating is also the rating value for Bonehill Lodge Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 12 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.514 for Bonehill Lodge Care Home is calculated as follows: ( (139 Excellents x 5) + (102 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 251 Ratings = 4.514
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Bonehill Lodge Care Home is based on 12 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 12 Reviews ÷ 5.2 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Bonehill Lodge Care Home has a Review Score of 9.5 (9.514) from 21 Reviews
Review submitted from a Postal Card by Sheila N (Resident) on Thursday 8 March 2018. Relates to January 2018.
When I came to the care home at the end of August, I wasn't too happy. The room I had was rather small but was promised a better room which overlooks the garden. I thought the residents were like myself (no dementia) but management was really kind as I wasn't happy in the lounge and let me have my own chair in the conservatory and have really made it lovely for us and sis us proud. I had the room I was promised which was nicely decorated. I had one incident which I chose to forget as since then everything has been fine and everything has been done for my comfort and well-being. Thank you.
How likely would you be to recommend Bonehill Lodge Care Home? Likely
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Review submitted from a Postal Card by Daemon W (Resident) on Wednesday 7 March 2018. Relates to January 2018.
Management and staff are considerate and helpful and friendly. They reassure me and try to make me as comfortable as possible.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by John S (Power of Attorney Solicitor of Resident) on Thursday 4 January 2018. Relates to December 2017.
The home looks nice inside and out. The staff are very friendly, making a relaxing feeling which gives that extra homely feeling. This over a period of six weeks, the person staying at the home improved in leaps and bounds.
The medicine been given correctly and on time. Also going to bed at the correct time and having a full nights sleep giving a great environment.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by J S (Daughter of Resident) on Thursday 16 November 2017. Relates to October 2017.
My mother is very happy here and looks forward to returning when I take her out. That really says it all but they are kind, caring and attentive to detail.
There is a relaxed, friendly, welcoming feel to the environment which is warm and homely and the food is excellent.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by P R (Son of Resident) on Wednesday 25 October 2017.
In a recent survey, we were asked by the management to use two words to describe Bonehill Lodge and I was very pleased to call it caring and homely. Despite an understandable staff turnover the management maintains a good standard of personnel and have very recently recruited albeit part-time a dedicated activities coordinator. The home caters for a cross-section of needs which are well met by the staff. Could do with a tea/coffee area for visitors.
Freshly cooked food daily. The hairdresser visits twice a week, a very pleasant person. Activities are now frequent and varied. Management is effective and keeps the family informed in decision-making matters. We would recommend Oak Wing without hesitation for the care of persons with different types of Dementia.
How likely would you be to recommend Bonehill Lodge Care Home? Likely
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Review submitted from a Postal Card by Simon N (Son of Resident) on Monday 23 October 2017. Relates to September 2017.
My mother took up residence at Bonehill Lodge in late August. There were some minor teething problems and my mother found it hard to adjust at first. However, any problems were quickly resolved by the home and the management went out of their way to both sort out problems and keep in touch with us as her family.
My mother has now really settled and appears to be very happy with the service she is receiving from Bonehill Lodge. Seeing my mother happy and settled has made the whole family worry a lot less knowing that my mother is being properly cared for.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by D S (Son of Resident) on Friday 20 October 2017. Relates to September 2017.
An excellent establishment with highly trained staff who take care of all the residents' needs. They go above and beyond with their personal approach and care.
Always a warm welcome when visiting the home from all the staff at all levels.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Ken H (Son of Resident) on Monday 16 October 2017. Relates to September 2017.
Mum has been at Bonehill Lodge for 12 months. She has Alzheimer's and needs 24 hour care to keep her safe. Bonehill Lodge is like a home from home. The staff are all very caring, attentive and friendly.
Residents and their visitors are all made to feel very much 'at home'. The staff are excellent at dealing with the individual needs of each resident.
The management deals with any health issues quickly and provides a range of entertainment to motivate everyone. Mum has her hair done each week by the homes hairdresser and a chiropodist attends every six weeks.
Mum has regained the weight she lost before going into Bonehill Lodge - so is obviously enjoying the food! I am very happy with the individual care which Mum is receiving and can thoroughly recommend.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by J B (Son of Resident) on Wednesday 4 October 2017. Relates to September 2017.
Bonehill Lodge provides me with the comfort and reassurance of knowing my father is receiving excellent care and attention.
Caregiving is a vocation and the management and staff reflect this.
The relationship is inclusive and there is a culture of ongoing continuous improvement.
I am delighted Bonehill Lodge care for my father.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by John H (Brother of Resident) on Tuesday 3 October 2017. Relates to September 2017.
The care home has a friendly, supportive attitude to its residents.
Management acts quickly to any health and living concerns.
The staff are creative in the entertainment of residents and their participation.
The quality of food and accommodation is to a good standard within the resident cost.
This year investment has been made both to the exterior and interior of the home.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by John R (Son of Resident) on Monday 25 September 2017. Relates to September 2017.
I have visited other family members and ex-colleagues in a number of care homes. None come anywhere near as homely and friendly as Bonehill Lodge. The staff at Bonehill really do care.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by David W (Husband of Resident) on Monday 22 May 2017. Relates to May 2017.
My wife has been resident since July 2016 and settled very well due to the dedication of all the staff. I am very pleased with the way my wife is coping with Dementia and its very different moods, this is due to the care she has and is very relaxed in the home. My faith in this home has exceeded my expectations and I have every confidence for my wife's future.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by C M (Resident) on Monday 15 August 2016. Relates to August 2016.
It's wonderful, it's helped my family as they know I'm well looked after. I feel really lucky to be here.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Denise P (Daughter of Resident) on Wednesday 3 August 2016. Relates to July 2016.
My mother has been a resident since March 2016 and the care she has received has been excellent. The staff are very friendly and patient to residents and visitors. The office is always open to answer any queries. Although she has dementia, my mother has been very happy since she moved into Bonehill Lodge and has made new friends. Her waistline has also expanded due to the excellent meals.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Kay C (Daughter of Resident) on Monday 18 April 2016. Relates to March 2016.
My mother has been a resident at Bonehill Lodge for 2 1/2 years and during that time she could not have received better care. The staff are so kind and treat all the residents as individuals catering for their differing needs. My mums condition has deteriorated recently and the understanding and sensitivity to her problems has been reassuring and very much appreciated. There is a very caring ethos with the home and the staff always appear happy and cheerful. They are approachable and always willing to talk to relatives when needed. I know I found an establishment with an exceptional level of care. I would strongly recommend it.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Linda S (Niece of Resident) on Tuesday 5 April 2016. Relates to March 2016.
My aunt has been very well looked after in the home and I am very happy with everything that is done for her. The staff are very helpful and caring and always interact with her and very friendly with visitors.
The manager and owner are very caring and helpful with everything.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Les J (Son of Resident) on Monday 16 November 2015. Relates to November 2015.
Having viewed homes prior to mum residing at Bonehill Lodge Care Home I can say its the best. Staff are friendly and helpful and show great kindness to residents.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Olwen R (Daughter of Resident) on Thursday 5 November 2015. Relates to October 2015.
The home has a very warm and cosy feeling. The staff always appear happy and very caring and loving towards residents. The home is well staffed. Residents are treated as individuals with their personal needs catered for. All residents are clean with well washed and ironed clothes. It is traumatic for families when a loved parents needs the care a home can provide and staff and management are kind, considerate and helpful during this transition time.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by David B (Son of Resident) on Monday 2 November 2015. Relates to October 2015.
The first day we took mom to Bonehill Lodge we were a bit apprehensive about her initial reaction but we needn't had been. Mom settled straight in, loved her room which we had decorated to her taste. On many occasions we asked mom if she was happy being at Bonehill she always replied that she loved it and felt safe and cared for.
The staff at Bonehill Lodge are all very caring and very importantly easy to converse with.
Thank you all for your care and kindness towards our lovely mom.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Website Submission by Pam W (Daughter of Resident) on Tuesday 27 October 2015. Relates to October 2015.
My Lovely Mom came to Bonehiil in May 2015 after a fall and several months in hospital which she hated, We were reluctant for her to go in a home as she was very independent beforehand, but it was her choice which we respected. After viewing others, we felt Bonehill would suit mom as it is very homely and we felt that the transition for her would be made easier for her because of this. We were allowed to personalise her room (in fact we decorated it to her style). However Mom surprised us by wanting to spend most of her time in the main room with the other residents. She made friends, one lovely lady in particular. We told mom on numerous occasions that if she wanted she could stay with family, her response was always that she was happy there and felt safe. The team that worked there were very caring and loving towards Mom and laughed at her cheeky sense of humour. One member of staff even bought her a little gift back from her holiday, as she knew that it was a place that mom had liked.
The team were always there if mom had health problems and would not hesitate to call the local doctor. she had chiropody treatment and a hairdresser would call in. They knew that mom hated baths so would wash her down seated. The care was personalised to each persons needs.
I will be honest in that I first found it a little strange to see so many people sleeping at times in the main room, but then asked myself, would I have felt the same if I had popped over to mom when she was at home and found her having a nap, The answer was of course not, its just the same its just that they are having a nap together.
My only criticism and this is not of the home itself, is that due to low funding for these homes staff levels are not ideal, I feel that residents could spend more time in the garden during summer if the staff levels were higher.
Mom sadly passed quite suddenly and unexpected this week, I wish she had been there longer, but at least those final six months were where she was happy and felt safe and loved, Thankyou x
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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Review submitted from a Postal Card by Cyril W (Wife of Resident) on Monday 12 October 2015. Relates to October 2015.
My husband has only been a resident of Bonehill Lodge for a short time, i'd had good reports on this home that is why I chose it. He has settled in well and the staff have been very kind and overall I feel I made the right choice.
How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely
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February 2014
There are currently no Care Home Idol entrants who have performed at Bonehill Lodge Care Home