Bonehill Lodge Care Home, Tamworth, Staffordshire
Bonehill Lodge Care Home, Tamworth, Staffordshire
Bonehill Lodge Care Home, Tamworth, Staffordshire

Bonehill Lodge Care Home in Tamworth is ideally located to offer an independent and active lifestyle to adults with care needs. All provision is personalised to requirements and regularly assessed for any developing needs.

Carers are experienced in helping adults diagnosed with dementia, including Alzheimer's, as well as being equipped to assist with sensory impairments.

Most of the home's rooms are en-suite and all residents have their privacy and dignity respected.

Owner: Oaktrees Healthcare Ltd

Person in charge: Mandy Chapman (Care Home Manager)

Local Authority / Social Services: Staffordshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 26 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Speech Impairment • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 24

Shared Rooms: 1

Rooms with ensuite WC: 18

Weekly Charges Guide: Personal Care Single £418 – £550 , Personal Care Shared (per person) £418 – £550 (These prices are only a guideline, please contact Bonehill Lodge Care Home to find out the exact price for your requirements.) (These prices are only a guideline, please contact Bonehill Lodge Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Stairlift • Gardens for residents • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Bonehill Lodge Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.5 Bonehill Lodge Care Home has a Review Score of 9.5 (9.493)

The Review Score of 9.5 (maximum of 10) for Bonehill Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 18 Reviews over all time. This Average Rating is also the rating value for Bonehill Lodge Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.493 for Bonehill Lodge Care Home is calculated as follows: ( (116 Excellents x 5) + (89 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 215 Ratings = 4.493

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Bonehill Lodge Care Home is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 5.2 positive Reviews (26 registered maximum number of service users ÷ 5). 9 Reviews ÷ 5.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    6
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Bonehill Lodge Care Home?

  • Extremely LIKELY
    17
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Bonehill Lodge Care Home

  • Son of Resident/Service User
    8
  • Daughter of Resident/Service User
    5
  • Brother of Resident/Service User
    1
  • Husband of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

My mother is very happy here and looks forward to returning when I take her out. That really says it all but they are kind, caring and attentive to detail.

There is a relaxed, friendly, welcoming feel to the environment which is warm and homely and the food is excellent.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

In a recent survey, we were asked by the management to use two words to describe Bonehill Lodge and I was very pleased to call it caring and homely. Despite an understandable staff turnover the management maintains a good standard of personnel and have very recently recruited albeit part-time a dedicated activities coordinator. The home caters for a cross-section of needs which are well met by the staff. Could do with a tea/coffee area for visitors.
Freshly cooked food daily. The hairdresser visits twice a week, a very pleasant person. Activities are now frequent and varied. Management is effective and keeps the family informed in decision-making matters. We would recommend Oak Wing without hesitation for the care of persons with different types of Dementia.

How likely would you be to recommend Bonehill Lodge Care Home? Likely

Average Rating: 

 3.6 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

My mother took up residence at Bonehill Lodge in late August. There were some minor teething problems and my mother found it hard to adjust at first. However, any problems were quickly resolved by the home and the management went out of their way to both sort out problems and keep in touch with us as her family.
My mother has now really settled and appears to be very happy with the service she is receiving from Bonehill Lodge. Seeing my mother happy and settled has made the whole family worry a lot less knowing that my mother is being properly cared for.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

An excellent establishment with highly trained staff who take care of all the residents' needs. They go above and beyond with their personal approach and care.

Always a warm welcome when visiting the home from all the staff at all levels.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum has been at Bonehill Lodge for 12 months. She has Alzheimer's and needs 24 hour care to keep her safe. Bonehill Lodge is like a home from home. The staff are all very caring, attentive and friendly.
Residents and their visitors are all made to feel very much 'at home'. The staff are excellent at dealing with the individual needs of each resident.
The management deals with any health issues quickly and provides a range of entertainment to motivate everyone. Mum has her hair done each week by the homes hairdresser and a chiropodist attends every six weeks.
Mum has regained the weight she lost before going into Bonehill Lodge - so is obviously enjoying the food! I am very happy with the individual care which Mum is receiving and can thoroughly recommend.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Bonehill Lodge provides me with the comfort and reassurance of knowing my father is receiving excellent care and attention.

Caregiving is a vocation and the management and staff reflect this.

The relationship is inclusive and there is a culture of ongoing continuous improvement.

I am delighted Bonehill Lodge care for my father.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

The care home has a friendly, supportive attitude to its residents.
Management acts quickly to any health and living concerns.
The staff are creative in the entertainment of residents and their participation.
The quality of food and accommodation is to a good standard within the resident cost.
This year investment has been made both to the exterior and interior of the home.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 3.7 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

I have visited other family members and ex-colleagues in a number of care homes. None come anywhere near as homely and friendly as Bonehill Lodge. The staff at Bonehill really do care.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

My wife has been resident since July 2016 and settled very well due to the dedication of all the staff. I am very pleased with the way my wife is coping with Dementia and its very different moods, this is due to the care she has and is very relaxed in the home. My faith in this home has exceeded my expectations and I have every confidence for my wife's future.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

It's wonderful, it's helped my family as they know I'm well looked after. I feel really lucky to be here.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My mother has been a resident since March 2016 and the care she has received has been excellent. The staff are very friendly and patient to residents and visitors. The office is always open to answer any queries. Although she has dementia, my mother has been very happy since she moved into Bonehill Lodge and has made new friends. Her waistline has also expanded due to the excellent meals.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been a resident at Bonehill Lodge for 2 1/2 years and during that time she could not have received better care. The staff are so kind and treat all the residents as individuals catering for their differing needs. My mums condition has deteriorated recently and the understanding and sensitivity to her problems has been reassuring and very much appreciated. There is a very caring ethos with the home and the staff always appear happy and cheerful. They are approachable and always willing to talk to relatives when needed. I know I found an establishment with an exceptional level of care. I would strongly recommend it.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My aunt has been very well looked after in the home and I am very happy with everything that is done for her. The staff are very helpful and caring and always interact with her and very friendly with visitors.
The manager and owner are very caring and helpful with everything.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Having viewed homes prior to mum residing at Bonehill Lodge Care Home I can say its the best. Staff are friendly and helpful and show great kindness to residents.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

The home has a very warm and cosy feeling. The staff always appear happy and very caring and loving towards residents. The home is well staffed. Residents are treated as individuals with their personal needs catered for. All residents are clean with well washed and ironed clothes. It is traumatic for families when a loved parents needs the care a home can provide and staff and management are kind, considerate and helpful during this transition time.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

The first day we took mom to Bonehill Lodge we were a bit apprehensive about her initial reaction but we needn't had been. Mom settled straight in, loved her room which we had decorated to her taste. On many occasions we asked mom if she was happy being at Bonehill she always replied that she loved it and felt safe and cared for.
The staff at Bonehill Lodge are all very caring and very importantly easy to converse with.
Thank you all for your care and kindness towards our lovely mom.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My Lovely Mom came to Bonehiil in May 2015 after a fall and several months in hospital which she hated, We were reluctant for her to go in a home as she was very independent beforehand, but it was her choice which we respected. After viewing others, we felt Bonehill would suit mom as it is very homely and we felt that the transition for her would be made easier for her because of this. We were allowed to personalise her room (in fact we decorated it to her style). However Mom surprised us by wanting to spend most of her time in the main room with the other residents. She made friends, one lovely lady in particular. We told mom on numerous occasions that if she wanted she could stay with family, her response was always that she was happy there and felt safe. The team that worked there were very caring and loving towards Mom and laughed at her cheeky sense of humour. One member of staff even bought her a little gift back from her holiday, as she knew that it was a place that mom had liked.

The team were always there if mom had health problems and would not hesitate to call the local doctor. she had chiropody treatment and a hairdresser would call in. They knew that mom hated baths so would wash her down seated. The care was personalised to each persons needs.

I will be honest in that I first found it a little strange to see so many people sleeping at times in the main room, but then asked myself, would I have felt the same if I had popped over to mom when she was at home and found her having a nap, The answer was of course not, its just the same its just that they are having a nap together.

My only criticism and this is not of the home itself, is that due to low funding for these homes staff levels are not ideal, I feel that residents could spend more time in the garden during summer if the staff levels were higher.

Mom sadly passed quite suddenly and unexpected this week, I wish she had been there longer, but at least those final six months were where she was happy and felt safe and loved, Thankyou x

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

My husband has only been a resident of Bonehill Lodge for a short time, i'd had good reports on this home that is why I chose it. He has settled in well and the staff have been very kind and overall I feel I made the right choice.

How likely would you be to recommend Bonehill Lodge Care Home? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

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Awards / Recognitions

February 2014

Job Vacancies

Staff Profiles

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Care Home Idol 2016

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