Vitality Care Homes (Brookside) Ltd

I am kept informed of when he has fallen and what action is to be taken, which is very reassuring as I live so far away.

After years of struggling to care for Mum my health was suffering. She had a couple of respite stays at other care homes, but eventually settled well at Brookside. I like the fact it is a smaller home and everyone knows each other. Staff are caring. Food is good and everywhere is well maintained

All in all, Brookside is highly recommended.

As visitors we are always treated with respect and offered a drink (tea, coffee etc) then left along during our visit unless we need to speak with a member of staff.

I highly recommend Brookside if you are seeking a 'home from home' for your loved one. Visit and enjoy!

It has been a very stressful time recently for the family with Mom who in December was in hospital and very poorly, coupled with the worry on finding a suitable care home for Mom. I have to say with out doubt Mom has changed significantly. She is happy, she is sleeping well, she looks forward to her meals, she loves the company in both the upstairs and downstairs lounges. The staff I commend for there support they provide but also there genuine caring nature. Nothing is to much trouble and everything they do are for the benefit of all residents they care for. It is such a relief to know not only is Mom safe but she is very happy. The room Mom occupies is lovely with all her personal belongings with her and on show for her to enjoy. As a family we are relieved and very happy that we have found a caring and friendly care home in Brookside. Thank you to all the staff.

The only negative is the laundry which has been discussed with the home and they are in the process of sorting this.

My mum moved to the Care Home on 9/12/25. She was a poorly lady and unable to do anything herself, also very depressed. I called the Manager, and was informed they have one room available. I went to view with two of my sisters and we were over the moon. Everything was explained to us and we were shown round. The care staff were very friendly and this gave us immense confidence, that this would be most suitable to our mum. Since mum has been in the Care Home she has come on leaps and bounds and always says how happy she is, she says the staff are all very kind and polite to her, and always help her. This has given her tremendous confidence in herself and always have a smile on her face. She loves the activities and the shows which are put on. I am so happy for her, she now eats well, sleeps well. and cared for by the most wonderful staff. I would like to thank the owner and all staff. You are doing a fantastic job.

My father was cared for in Brookside for the last 3 months of his life. From Manager, to carers, cleaners, maintenance staff, all were excellent. The size of the home gives a chance for more personal care, and this was delivered. Could not have been better.

Whenever I visited every week I was always warmly welcomed and in-between I was kept up to date with any concerns or problems. The quality of the care and the professionalism showed throughout Dad's stay was high and I always felt that Dad was in good hands.

From the minute I walked into Brookside, when looking for somewhere for mum to live, I knew this was 'the care'. The manager was so welcoming and very knowledgeable re. mums condition and what she'd need. Mum arrived just over a year ago and her condition/ability has improved so much dur to kind, caring nurturing and patience from all staff. I'm always made welcome, great communication too - excellent!

It's wonderful that the family can rest assured in the knowledge of her having the best of care possible.

I can only say that I was impressed by the love and support my wife received at Brookside. I felt that she received the best care and support and found the management and staff excellent in the provision of love for my wife. She passed Brookside management gave provide me with excellent support and consideration. I thoroughly enjoyed my daily visits to the home.

My Aunt has been in Brookside for a number of years and I can not praise them enough. They always kept me well informed and she was always happy, comfortable and well looked after. Sadly she passed away yesterday after a spell in hospital. The home still accepted her back even though she was on a end of life pathway. They arranged for a district nurse to attend to give her the medication which comes with a pathway. I always had peace of mind as not living is Stafford I could not visit often but was completely happy and felt confident that she was being well looked after. When I phoned to ask after her it was never a problem they gave me all the time I needed to know my Aunt was in the best place. When she was in hospital the home were phoning me to see how she was. She loved the fact that some one came in to cut and blow dry her hair and do her nails. I feel very lucky to have found Brookside especially when hearing all the horror stories regarding other residential homes

You know your relative is safe, happy and that all their needs are met. The food is always good and varied. The management team run the home really well. The facilities are good and the home has wonderful views over Doxey marshes. There is outside space to sit in the summer with beautiful hanging baskets and raised beds for the residents to grow vegetables. It feels very much like a family home, so many relatives visit regularly and are made as welcome as the residents.

We would recommend Brookside in a heartbeat to anyone that are looking for a care home for there loved ones.

Cannot recommend highly enough.

As a regular visitor to Brookside I always find the facilities and staff to be of the highest order, good food and both physical and mental stimulation ensure that the residents are cared for very, very well.

Having made what was a very difficult decision we were guided and supported as a whole family when Mum moved in. Sadly Mum only spent a few months at Brookside before her passing but she was very happy whilst in their care. She loved her bright and spacious room with her own modern bathroom, she enjoyed the various activities that took place, and she kept her usual hairdresser who came into the home and used the salon at Brookside. She particularly liked the food and could choose to eat in her room if she wished or in the dining area. We cannot praise the staff and management highly enough, they definitely go the extra mile. Communication was exceptional, and we regularly received calls to see how we were all coping as a family with the transition. I feel that Brookside is a very welcoming and friendly home, we could call or visit whenever we wanted to. The staff are always approachable and extremely helpful and we are very grateful for the first-class care that they provided.

Dad was a resident with complex care needs for three and a half years and throughout this time I always felt staff were very caring, looked after him with dignity and kept him safe. Dad always told me he was in a posh hotel which is a testament to how he felt about the care he received and how the care home is managed. I extend my grateful thanks to all the Brookside staff for looking after Dad.