Ladydale

What an amazing place! All of the staff are very understanding and totally professional in all aspects of mums care. Dementia is a terrible disease and my mums needs are totally understood. Highly recommended.

The home is just like going into someone's own home, but just on a larger scale. My mother in law has been here for nearly 6 years, and during that time, we have had little cause to complain. The only time we did complain, it was treated promptly with great professionalism. My mother in law has been very happy throughout her stay and says she feels very lucky to be so well looked after. We always come away from our visits with great peace of mind knowing she is content and very well looked after. I feel that as families we feel part of the Ladydale family as a whole.

My mum has been very well cared for at Ladydale. She has nothing but praise for the staff and the help and support they give. Staff are friendly and helpful if I have any concerns. Managmeent are progerssing well with a comprehensive programme of upgrading the premisses including decorating, replacing windows and chairs, etc. A comprehensive programme of activities is provideed and residents are encouraged to take part.

The care is very good, particularly in terms of monitoring the health of my mum and making modifications to the medicines. The entertainment/activities provided are very good and the residents seem to enjoy them. The staff are extremely friendly and caring even in challenging circumstances. I do think that some of the pastoral care is lacking. Ensuring teeth are cleaned, hair brushed, nails cut are examples I have noticed.

Mum gets the best care possible. The staff are always smiling and happy and nothing is too much trouble. If you need to contact the home their is always someone ready to help at the end of the phone. Mum is kept clean and warm and in her words safe. The meals are amazing with a menu to choose from everyday. Activities are always available if you wish to join in. My sister and I couldn't be happier with care she gets from management and all the carers. Thank you.

I would not hesitate to recommend the Dales to anyone looking for a residential option for their family, it scores 10 out of 10 for us.

My mother is currently a resident at Ladydale and she loves it there. The care is second to none. The carers actually care for their residents and go out of their way to ensure the residents are receiving plenty of fluids and have lots of mental stimulation and activities. The food is excellent and locally sourced. There is a cat lives at the home too and he has the most wonderful life too! I have no hesitation in recommending Ladydale to anyone looking at care homes in the area.

Excellent care, all the staff are wonderful and there is so much activity for the residents to anticipate in if they want to, it’s very clean and the food is wonderful, you couldn’t wish for a better place for the residents and their family when they visit, what more can you wish for.

After mum had her stroke and needed palliative care Ladydale agreed to take her back until she died. The care they gave my mum until the very end was second to none and treated her with the utmost dignity, and we as a family can not thank them enough.

Mum was not at all sure about having to move to a care home but resigned to the fact that she was struggling at home. We looked at a number of care homes locally and were most impressed by our initial visit to Ladydale. The rooms were larger than some we had looked at, and the day rooms for the residents were light warm and airy with the choice of a large quiet room for residents wishing for a bit of peace. All the staff we have dealt with have been professional, caring and of good humour. Mum has settled in well and partakes in a number of the many activities that are on offer and has plenty of folk to have a natter with. It's been a huge relief that we've been able to get mum into a warm safe and happy environment where she's been well-fed and is having her needs tended to. Thank you.

I highly recommend this home to anyone who needs to find a lovely place for a loved one.

My dad has been a resident for three years now and he absolutely loves it at Ladydale. He is happy and contented. The range of activities he chooses to undertake are safe and fun. The home is clean and tidy. He is far from easy to care for but the staff are always kind and caring towards him. Communication with ourselves as a family and considering we have POA could be better.

The staff at Ladydale are friendly and helpful. My mum settled in quickly. It is reassuring to know she is in a safe and caring environment. They are always happy to discuss her care needs with me. There are lots of activities for them to take part in and it is great when they have special visits from groups that bring animals in for them to see.

The quality of care at Ladydale is exceptional. They have a very long-standing, committed staff team which is clear evidence of a well-managed home. My father has been a resident for nearly four years and throughout the Covid period during which time they have responded appropriately and clearly communicated all the various changes for both residents and visitors. The level of care given is highly personalised/individualised and staff go above and beyond to ensure that needs are met. They really understand the personality my father has and are always laughing and joking with him, keeping him engaged and entertained through their various activities. Visitors are made extremely welcome and they have been incredibly supportive when we have needed assistance with hospital visits and treatment. I would not hesitate to recommend this home and offer my grateful thanks for all they do for my father.

Mum became a resident in September 2020, during the pandemic, the staff were welcoming and supportive to the whole family during this difficult time. Mum enjoyed the different daily activities, and the company of residents and staff and enjoyed daily visits, and outings with staff or family, once restrictions were lifted! On 22 July 2022 mum had a massive bleed on the brain, staff at Ladydale acted swiftly to get her the medical care she needed and continued to care for her palliatively following her return from the hospital on 22/8/22. During this time the staff became part of our extended family, always helpful, supportive and extremely caring towards mum and the individual family members sometimes in emotive situations. We were welcome to visit mum anytime even in the early hours or to stay overnight. Sadly, mum passed away on the 10/10/22 - the staff treated her passing with respect and dignity. Staff at Ladydale are second to none in care and support for residents. I cannot recommend them highly enough!

We are very happy with my mum's care at Ladydale. All the staff are lovely and friendly and my mum is always happy. The staff do lots of nice activities with the residents and the residents all seem happy and well cared for.

Within the two years of the care that the staff have given to my mum I can honestly say she looks younger than she did when she moved there and with their continued care I am sure she will reach 100 years old.

She has lovely home-cooked meals and homemade cake which she loves, she has a lovely room with her own toilet, her medication is taken care of and she has regular checks, there is an optician if she needs one, a hairdresser that visits if needed and a chiropodist.

She has someone pop in and have a conversation and a laugh with her numerous times a day so she is never lonely. I cannot say a big enough thank you to everyone at Ladydale for being the wonderful people they are.

My mum was a resident at Ladydale for just over 2 years. When she became ill the home cared, and communication was excellent. She died with love around her and dignity and my wishes were respected. It was the hardest time. The staff were thoughtful, caring, and very hard working. Over the years, the home gave my mum a new lease of life, provided a warm and safe, social life. I would not have wanted a better home. Thank you.

I find all the staff at Ladydale to be very friendly and helpful. Nothing is too much trouble for them, even though they are under incredible pressures with Covid. With regards to my aunt, they have given her a new lease of life, including her in activities they think she will enjoy. I cannot believe the difference in her every time I visit. It gives me such relief to know she is being looked after so well, has company, is safe and nothing to worry about. Thank you everyone from the bottom of my heart.

My aunty will be 100 this year, she went into Ladydale 4 years ago unable to care for herself properly and safely. I am convinced that without the good care she has received we would not still have her.