Ladydale is a converted Victorian house that tailors provision to suit older people with care needs, alongside support for an active, interesting and comfortable lifestyle based on personal choice.
The interior is a carefully planned environment, enabling residents to walk around as they please, with friendly and experienced staff always on hand when required.
There is access to numerous activities, reminiscence therapy and a menu of food freshly produced and catered to personal tastes.
Group: Pearlcare
Person in charge: Jane Garner (Care Manager)
Local Authority / Social Services: Staffordshire County Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 54 Service Users
Registered Care Categories*: Learning Disability • Mental Health Condition • Old Age • Physical Disability • Younger Adults
Single Rooms: 50
Shared Rooms: 2
Rooms with ensuite WC: 42
Facilities & Services: Day Care • Respite Care • Physiotherapy • Independent Living Training • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Latest Care Quality Commission* Report on Ladydale: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Ladydale has a Review Score of 7.8 (7.760)
The Review Score of 7.8 (maximum of 10) for Ladydale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Ladydale in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.
Click to show a breakdown of the Review Score
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.667 for Ladydale is calculated as follows: ( (19 Excellents x 5) + (2 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 24 Ratings = 4.667
b) 5 Points are available for the number of Positive Reviews in the last 12 months. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
The 3.093 Points relating to the number of positive Reviews for Ladydale is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 10.8 positive Reviews (54 registered maximum number of service users ÷ 5). 1 Reviews ÷ 10.8 Target = 0.093
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Postal Card by S J (Daughter of Resident) on Tuesday 8 August 2017. Relates to July 2017.
When my father needed residential care I chose Ladydale because it had a good reception and was close to home, this was in 2013. The standard of care was good. In 2015, there was a change in management and the standards became unsatisfactory i.e. no heating for several weeks and no lift for several weeks. I made formal complaints and the CQC were involved. In October 2016, a new manager was appointed and Ladydale has gone from strength to strength. It is out of special measures and I would recommend it.
How likely would you be to recommend Ladydale? Extremely Likely
Overall Standard: Good
Facilities: Satisfactory
Care / Support: Excellent
Cleanliness: Good
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Satisfactory
Value for Money: Satisfactory
Review submitted from a Postal Card by Freda N (Daughter of Resident) on Tuesday 21 June 2016. Relates to May 2016.
Never have I had any doubts about my mother's care. The staff, everyone has always cared for mum so well. The office accounts are always done correctly too. She is comfortable, cared for, loved, secure, wonderful meals, everything is done nicely.
I've not one criticism at all to make. Mum came in January 2008. My dad was in before for 3 and a quarter years. He was well looked after also.
In my opinion staff at these excellent homes should be paid extra by the government. They save the NHS a fortune because they give nursing care to the elderly, saving hospital bed spaces.
How likely would you be to recommend Ladydale? Extremely Likely
Overall Standard: Excellent
Facilities: Excellent
Care / Support: Excellent
Cleanliness: Excellent
Treated with Dignity: Excellent
Food & Drink: Excellent
Staff: Excellent
Activities: Excellent
Management: Excellent
Safety / Security: Excellent
Rooms: Excellent
Value for Money: Excellent
