Ladydale

9 Fynney Street, Leek ST13 5LF
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8.5 23 Reviews
  • Ladydale, Leek
Ladydale is a converted Victorian house that tailors provision to suit older people with care needs, alongside support for an active, interesting and comfortable lifestyle based on personal choice.

The interior is a carefully planned environment, enabling residents to walk around as they please, with friendly and experienced staff always on hand when required.

There is access to numerous activities, reminiscence therapy and a menu of food freshly produced and catered to personal tastes.
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Care Provided by Ladydale

Type of Service

    Residential Home
  • For a maximum of 54 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Contact Ladydale to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Ladydale to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Sophie Willis-Dixon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (50)
  • Couples/Companion Rooms (2)

Ladydale Reviews (23)

8.5

Ladydale has a Review Score of 8.5 (8.472) out of 10, based on 3 reviews in the last 2 years.
Over all time Ladydale has 23 reviews.

Overall Experience
  • 18
  • 5
  • 0
  • 0
  • 0
Date Published
  • 23
  • 1
  • 1
  • 3
  • 20
Reviewer Connection to Ladydale
  • 10
  • 6
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 23, showing 21-23
Review from Peter F (Son of Resident) published on 6 March 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
We moved my mother into Ladydale when she became unwell in November 2017 at short notice. The staff were most helpful and couldn't do enough to get her settled. She is very happy now and has more freedom and chance to move about and meet people than she did at home.
Most of the home is old but well
appointed and in a very quiet street in Leek. Whilst not looking brand new, it serves its purpose very well and the staff work extremely hard to keep all residents comfortable and safe, and do so with a smile and a laugh.
We sleep much easier now knowing mum is safe, warm, well fed and has company whenever she wants it. Much emphasis is placed on tailoring care to each individual, and this has helped Mum settle in well and she now has many new friends. On visiting we normally find her among several other residents in one of the lounges. Visitors are warmly welcomed and included in whatever is going on, if they want to be. We are not expecting to move Mum out at any point.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S J (Daughter of Resident) published on 22 August 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When my father needed residential care I chose Ladydale because it had a good reception and was close to home, this was in 2013. The standard of care was good. In 2015, there was a change in management and the standards became unsatisfactory i.e. no heating for several weeks and no lift for several
weeks. I made formal complaints and the CQC were involved. In October 2016, a new manager was appointed and Ladydale has gone from strength to strength. It is out of special measures and I would recommend it.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Freda N (Daughter of Resident) published on 21 June 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Never have I had any doubts about my mother's care. The staff, everyone has always cared for mum so well. The office accounts are always done correctly too. She is comfortable, cared for, loved, secure, wonderful meals, everything is done nicely.
I've not one criticism at all to make. Mum came in January
2008. My dad was in before for 3 and a quarter years. He was well looked after also.
In my opinion staff at these excellent homes should be paid extra by the government. They save the NHS a fortune because they give nursing care to the elderly, saving hospital bed spaces.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 8.5 (8.472)

Overview of Review Score

The Review Score of 8.5 (8.472) out of 10 for Ladydale is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.944 for Ladydale is calculated as follows: ( (34 Excellents x 5) + (2 Goods x 4) ) ÷ 36 Ratings = 4.944
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.528 Points relating to the number of positive Reviews for Ladydale is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 3 Positive Reviews ÷ 10.8 = 0.278
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 Jul 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (2)

Sophie

Sophie

Job Title: Registered Care Manager Joined: 2012

I have worked for Pearlcare since 2012, I started working as a kitchen assistant, on to a care assistant, senior, deputy manager and now registered care manager. I have a passion for care and love to see that people are smiling and happy.

Rob

Rob Noel

Job Title: Regional Manager Joined: 2019

I’m Rob and I am the Regional Manager for Pearlcare in the North West. I have been working in health and social care now for over 15 years. I started as a care assistant and worked my way up. I joined Pearlcare back in 2019 as a deputy manager and then home manager of Wellfield in 2020.

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