Ladydale

My aunty will be 100 this year, she went into Ladydale 4 years ago unable to care for herself properly and safely. I am convinced that without the good care she has received we would not still have her.

My mother has been a resident at Ladydale for five months, during a very challenging Covid period. Ladydale came well recommended to us by the families of other residents. From my very first contact with staff, right through to the present date, I have found every single member helpful and willing to answer questions in a down-to-earth, most friendly, and professional manner. There has never been a single instance of doubt in my mind about the level of supervision and staff commitment to the high standards of care and attention that family members have a right to expect. I have visited people in other care homes where sadly, the standard falls short of the happy and supportive atmosphere enjoyed by residents at Ladydale. Of particular note is the considerable effort made by staff to organise activity events that engage and stimulate residents both mentally and physically. I have no hesitation in recommending Ladydale to anyone seeking a well-run care home for their relative.

My mother died at the home, spending the last couple of weeks in her bed - she was surrounded by family; and the loving consideration of carers that she knew.

The staff are very friendly and very caring. The new manager is like a breath of fresh air after previous management have been lacking in appropriate attitudes. The senior care staff are more than approachable, medical expertise is first rate, clean and friendly home with exceptional food, I have peace of mind which is priceless. I know my mother is in more than capable hands.

The staff and facilities were first class.

We sleep much easier now knowing mum is safe, warm, well fed and has company whenever she wants it. Much emphasis is placed on tailoring care to each individual, and this has helped Mum settle in well and she now has many new friends. On visiting we normally find her among several other residents in one of the lounges. Visitors are warmly welcomed and included in whatever is going on, if they want to be. We are not expecting to move Mum out at any point.

When my father needed residential care I chose Ladydale because it had a good reception and was close to home, this was in 2013. The standard of care was good. In 2015, there was a change in management and the standards became unsatisfactory i.e. no heating for several weeks and no lift for several weeks. I made formal complaints and the CQC were involved. In October 2016, a new manager was appointed and Ladydale has gone from strength to strength. It is out of special measures and I would recommend it.

In my opinion staff at these excellent homes should be paid extra by the government. They save the NHS a fortune because they give nursing care to the elderly, saving hospital bed spaces.