Lane House Care Home

265 Lichfield Road, Tamworth B79 7SF
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9.6 34 Reviews
  • Lane House Care Home, Tamworth
Lane House is a large Georgian house that has been expanded to provide registered care. The home accommodates 33 residents and has an excellent reputation for providing care for the elderly, especially those who are venerable due to conditions like dementia. The professional and experienced team at Lane House allows the care to be tailored to each resident with help from the resident and their loved ones.

Lane House aims to meet the needs of all its residents by achieving six core values of care:

- Privacy
- Dignity
- Rights
- Independence
- Choice
- Fulfilment

Lane House has its own rear private and secure garden surrounded by trees, allowing the residents to enjoy fresh air and sunshine. The home has undergone a major refurbishment, which finished in January 2021. This has transformed the home and given it the special feeling the residents and staff deserve.
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Care Provided by Lane House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1500
  • Self-Funded Residential Dementia Care: £1300 – £1500
  • RESPITE Self-Funded Residential Care: £1300 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1300 – £1500

These prices are only a guideline, please contact Lane House Care Home to find out the exact price for your requirements.

Contact Lane House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Lane House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Carly Campbell (Care Manager)

Local Authority / Social Services

Admission Information

  • Ages 60+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (29)
  • Couples/Companion Rooms (2)

Parking

  • Car park at the front of the home

Lane House Care Home Reviews (34)

9.6

Lane House Care Home has a Review Score of 9.6 (9.581) out of 10, based on 12 reviews in the last 2 years.
Over all time Lane House Care Home has 34 reviews.

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Date Published
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Reviewer Connection to Lane House Care Home
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Total of 34, showing 21-34
Review from H D (Daughter of Resident) published on 24 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for over 4 years. From day one the staff have made her feel that it's her home. They are caring and empathetic giving me confidence that she's happy and cared for especially during the pandemic. The meals they are served is first class and there is always a birthday so cake
is a must! The activities lady really thinks outside the box to think of things for them to do and keeps them doing things they would normally do in their own home. I cannot recommend Lane House highly enough!
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you very much for your lovely comments about the home. Kindest regards Alex.
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Review from K B (Daughter of Resident) published on 9 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been here for a very short time but my overriding impression has been of a very friendly and welcoming home. Within a very short time of Mum arriving in the home, the cook came to introduce herself and asked about food preferences. Every member of staff has been so friendly and they can't
do enough for Mum. She has a beautifully clean en-suite room overlooking the gorgeous gardens. I have every confidence that Mum will be safe and happy here.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you very much for this lovely review about the home. Your comments are really appreciated. Kindest Regards, Alex
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Review from B G (Son of Resident) published on 27 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom came to Lane House on a short stay. My family agreed she was to stay there. Everyone in the home is one big family. We are always made to feel very welcome.
The home has been decorated and it looks lovely but still has that homely feeling.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you very much for this lovely comment about the home. We hope your mom enjoyed her short stay with us. All the best, Alex Hartles.
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Review from Carol R (Daughter of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It was the first time in nearly a year since I saw my father. The care home staff were very friendly and accommodating. It was lovely to see my father in his surroundings very happy.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you for your comments towards the home. It is great to hear you have seen your father after such a long and difficult time, we are glad he is very happy with Lane House. Best Wishes Alex Hartles
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Review from Jacqueline S (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has only recently become a resident at Lane House and she seems to have settled in well and tells me she like it here. The staff are helpful and caring.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you for your lovely review. We are really glad your mother is enjoying Lane House. Best wishes Alex Hartles
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Review from P B (Son of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Made to feel very welcome on my visit with all precautions adhered to with reference to COVID. My mother seems quite content and well cared for, all is positive. Looking forward o my next visit.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you for your review about Lane House. It is great to hear that all is positive.
Best Wishes, Alex Hartles.
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Review from June B (Niece of Resident) published on 16 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I came in my aunty was always happy. Very pleasant staff. Lots of activities for my aunt to do.
Management were always very supportive. The home always looks clean and tidy and always smelt fresh.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you very much for your kind words towards Lane House Care Home. It is really great to hear your aunt is happy with us.
Best Wishes, Alex Hartles.
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Review from J J (Daughter of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A beautiful care home. The care is fantastic. All of the staff take care of the residents in such a kind and caring way, and show empathy and give them dignity. The house is full of fun and laughter. They have a beautiful garden and courtyard which they allow residents to enjoy as much as possible.
I can't fault the place. Thank you Lane House.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you very much for this amazing review. It is so wonderful to see comments like this and it really has a positive impact on the team. Thank you for your support. Best Wishes Lane House Team
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Review from C H (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home has done a wonderful job of keeping all the residents safe and well during the last year, whilst working in unprecedented circumstances. They have recently introduced face to face visits which are conducted in a safe way. Staff have always been cheerful and helpful every time I have visited.
When visits were not permitted they introduced video calls so their residents could stay in touch with their families.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you for your response and for taking the time to complete the review, we really do appreciate this. I do disagree with you though on your rating for activities as they are amazing at the home. The activity Co-ordinator makes a huge effort facilitating activities for the needs of the residents, this has been especially hard because of the lockdown period. Once the country comes out of this period then regular visits will start again to local garden and tea and coffee centres.
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Review from Julie W (Daughter of Resident) published on 6 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother began living in the home during the pandemic and just before the 2nd lockdown. Can't fault the way the staff dealt with her isolation period and keeping in touch via social media at these difficult times, so that despite all hurdles my mother settled well and is happy there.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeI would like to thank you for this amazing review about Lane House. It is great to hear that your mother has settled and is happy as this is the most important thing. We are really grateful for the support shown towards the home and hard working team since your mother became a resident at Lane House. Thank you, Alex Hartles
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Review from Martin H (Son of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had looked at other care homes but as soon as we walked into Lane House we knew it was the right one.
Always clean and tidy, no smells ever apart from the nice ones from the kitchen.
Staff are professional and friendly. Mom is happy.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you for this amazing review about Lane House care home. It is great to hear that your mom is happy and the home meets the impeccable standards we set. Best Wishes Alex Hartles
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Review from J B (Daughter of Resident) published on 6 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a difficult time for both carers and their families, but during this time Lane House (all of their staff) have provided an invaluable service. Knowing your elderly relative is looked after to the highest standard is a great relief. They keep me well informed of my mother's needs, health
and anything that should arise. Always polite, considerate and caring. First-class!
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you for writing such a lovely review about Lane House care home. Your kind words towards the home does really highlight to the team that their tremendous hard work and professionalism over the last 18 months has been worthwhile. We cannot imagine the difficulties the last 18 months have had on the families, especially having extremely limited contact with your mother but thank you for always showing the home your support even at the toughest moments. Best Wishes Alex Hartles
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Review from Antoinette P (Daughter of Resident) published on 29 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is immaculate, all the residents are well cared for. I have found all the staff helpful and caring. The home is also very clean. My relative also loves the food.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeThank you very much for this wonderful review. We really appreciate your extremely kind words towards the home.
Best Wishes Alex Hartles.
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Review from Sharon H (Daughter of Resident) published on 10 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing care home, makes you realise what care should be for the elderly. Staff are extremely friendly and professional, nothing is too much trouble for them. Management are open and transparent, with good communication from everybody within the home. Lockdown has been hard for us to see Mom but regular
Skype calls have been amazing for us and Mom. I can not recommend this home enough, its always been highly regarded in the Tamworth area and I understand why. One final word, though I could go on and on, the activities that the staff deliver to residents is truly outstanding, their Facebook page is full of events, smiles and laughter. Thank you Lane House for looking after my mom so well.
Reply from Alex Hartles, PA to Directors at Lane House Care HomeDear Sharon,
Thank you for your lovely review of Lane House, it has been a difficult time for everyone with Covid but the staff have gone above and beyond to keep the home for the residents as normal as possible. Once again thank you for your kind words, I will pass this onto the staff who work so hard.
Regards, Alex.
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Current Review Score: 9.6 (9.581)

Overview of Review Score

The Review Score of 9.6 (9.581) out of 10 for Lane House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.806 for Lane House Care Home is calculated as follows: ( (119 Excellents x 5) + (22 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 144 Ratings = 4.806
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.775 Points relating to the number of positive Reviews for Lane House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 3.775
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 11 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

Carly

Carly Campbell

Job Title: Care Manager Joined: 2021

Carly Campbell began her career at Lane House in 2021 as a Care Assistant, where her leadership potential quickly became evident. With dedication and skill, she progressed to Senior Care Assistant, a role she held with commitment until 2023, when she was promoted to Deputy Manager. In early 2025 Carly embraced the opportunity to become Care Manager, a testament to her passion for growth and her deep commitment to the residents.
Carly’s journey at Lane House perfectly reflects Northgate’s ethos: when potential is recognised, opportunities for development and growth will always follow.

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