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Care Provided by Hillswood House
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 55 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Hillswood House for full pricing details and T&Cs.
Contact Hillswood House to confirm what's included and get a personalised quote
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hillswood Ltd
- Private Owned
Person in charge
- Lesley Shufflebotham (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
Room Information
- Single Rooms (49)
- Couples/Companion Rooms (3)
- Single Rooms with ensuite Wet Room (10)
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Hillswood House Reviews (7)
8.5
Hillswood House has a Review Score of 8.5 (8.505) out of 10, based on 4 reviews in the last 2 years.
Over all time Hillswood House has 7 reviews.
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Review from Rob P (Son of Resident) published on 10 April 2026 Submitted via Website•
Overall Experience
The care staff at Hillswood are exceptional! They make the whole place tick. My mum was a resident there for just over a year, but the way the care staff related to her, it was as if she were their own granny. Always looking out for her, chatting, keeping her company, making sure she felt at home. And that effort doubled towards the end of her life. The care was outstanding, the kind of care I would wish for when my time comes. They went far above the call of duty, coming in on days off to care for Mum and keep her company.
The home itself allows for personalisation of the rooms, puts on special activities to keep residents engaged and fit. They even allowed us to bring in our two small dogs that residents, and the staff loved.
The home itself allows for personalisation of the rooms, puts on special activities to keep residents engaged and fit. They even allowed us to bring in our two small dogs that residents, and the staff loved.
The kitchen staff went to great lengths to ensure that all the meals are well presented nutritionally, catering to personal tastes, with designated meal times where visiting is restricted so that the carers can focus on ensuring that the residents eat
↩Reply from Suzie Griffin, Business and HR Manager at Hillswood House
Thank you so much for your kind words! We really appreciate your support and are glad you had a great experience with us.
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Review from W T (Niece of Resident) published on 20 January 2026 Submitted via Website•
Overall Experience
As a family we found the Manager and her team were very supportive and caring for our Aunt whilst she was a resident here for 3 years. The level of care altered to cater for her different needs as and when required.
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Review from C C (Daughter of Resident) published on 20 October 2025 Submitted via Website•
Overall Experience
I cannot praise ALL the staff enough at Hillswood House.
My mum was a resident here for the last 18 months of her life and the care she got here was second to none. The staff really do care and go above and beyond; myself and the rest of my family cannot thank them enough for what they did for my mum right upto the end and will be forever grateful.
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Review from Mary M (Niece of Resident) published on 2 January 2025 Submitted via Website•
Overall Experience
My aunt has been a resident for three and a half years and during this time she has been looked after well. Her room was well-furnished and spacious. The staff went out of their way to look after her. She was a very feisty person who had a wonderful memory and brain which often caused her to have temper tantrums because she was frustrated with not being able to do what she liked. The staff managed her personality well.
Sadly she passed away a few days ago aged 97. The way the staff looked after her in her final few days was exceptional. She couldn't have been treated better by her own family. After her passing, they dressed her in her favourite clothes and arranged the room beautifully. When I entered the room I was so taken aback by the way they had arranged photographs and flowers by her bedside. During her last few days, so many carers visited her and some even came in to sit with her on their days off. That's dedication for you.
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Review from Jeanette W (Daughter of Resident) published on 3 September 2024 Submitted via Website•
Overall Experience
My mum became a permanent resident in Hillswood House after two restbite visits. She was content, well looked after, and happy if confused at times due to dementia.
However sadly yesterday she passed away, the care compassion and dignity shown by all the staff( particularly carers) surpassed any expectations, they dealt with the situation in the most loving way. They cared so much during her life but also in death. Words can not express enough thanks.
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Review from Kath F (Daughter of Resident) published on 22 June 2023 Submitted via Website•
Overall Experience
My mum has stayed here for respite several times, it is my preferred choice of home for respite. The staff are all really friendly, as she's stayed before they remember her and her preferences and greet her when she arrives which makes my mum feel safe and less stressed about being in a 'new' place, she has advanced dementia and it can be stressful leaving her so that I can have a break from caring but the team at Hillswood alleviate my concerns and I'm confident that she'll be well cared for during her stay. The home is very open about me going to her room/lounge when dropping off/collecting and visitors are welcome, I think that speaks volumes. All the residents seem well looked after and the team try to do activities and encourage interactions between the residents. I wouldn't hesitate to use Hillswood House again in future.
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Review from Elaine P (Daughter-in-law of Resident) published on 7 June 2023 Submitted via Website•
Overall Experience
My father-in-law was admitted to Hillswood House at short notice owing to a family emergency. He was resident for 4 weeks and during this time he was well cared for, well fed and kept safe. We were confident about the care provided and the staff were accessible and friendly. During my father-in-law's stay he became much more mobile using his walker. He will benefit from this now he is back home. Thank you Hillswood.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 27 July 2023Overall
Requires improvement
Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
News
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Upcoming Events
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Awards / Recognitions (0)
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Accreditations
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Meet the Team (0)
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Frequently Asked Questions about Hillswood House
What types of Care is Hillswood House registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Hillswood House have?
There are 49 Single Rooms and 3 Couples/Companion Rooms.
How far is Hillswood House to the centre of Stoke-on-Trent?
5.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hillswood House to verify any information. View our terms and conditions. Hillswood House has a Basic Service -more info.