






The Willows Care Home, located in the heart of Codsall village, prides itself on providing a wonderfully warm, cosy, and deeply caring environment where residents truly feel at home.
The facility is celebrated for its exceptional, person-centred entertainment and bespoke care, ensuring that every individual is at the absolute centre of a vibrant and fulfilling lifestyle. Building on this legacy of excellence, the team are thrilled to announce a state-of-the-art...
Care Provided by The Willows
Primary Care Categories
- Older Person Care
- Dementia
- Learning Disability / Autism
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 28 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
All Fees are based on each individuals needs.
Contact The Willows to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Friendly Care Group
- Private Owned
Person in charge
- Kerry Rotherham-Bone(Manager)
Local Authority / Social Services
Admission Information
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2001
- Last Refurbishment: 2001
- Number of floors: 2
Room Information
- Single Rooms (24)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (24)
- Couples/Companion Rooms with ensuite Wet Room (2)
The Willows Reviews (40)
The Willows has a Review Score of 9.5 (9.485) out of 10, based on 11 reviews in the last 2 years.
Over all time The Willows has 40 reviews.
Mom has been a resident at The Willows since August 24. She is very happy there, particularly enjoying the regular trips out to the local shops and cafe's and enjoying other events that the staff organise on a frequent basis. The food is of really good quality and Mom is always well fed. The staff are very friendly and sociable as well as professionally delivering on all required care needs.
Thank you so much for your lovely message. It really means a lot to hear your kind words and to know that you're happy with the care your mum receives. We truly value being able to support her, and it's always rewarding to know that our efforts are making a positive difference.
Thank you again for taking the time to share your appreciation - it is very much valued.
Kind regards,Kerry
I have found the Willows to be an amazing place, a home of warmth and comfort with an incredibly friendly ethos. The staff are awesome in every way possible. They make it their mission to make sure every person there is happy and comfortable. They're communicating all the time with everyone and it feels like home. Every whim is catered for and everyone is made to feel worthwhile and valued. Visitors are welcomed and the conversation flows easily between all staff, residents and friends. Staff are knowledgeable, respectful and supportive. The home itself is very clean and smells good. The activity co-ordinators are excellent, always something to do to keep the mind active and somewhere to go.
Mom came to The Willows approximately six months ago. Initially, due to Mom's Alzheimer's, it was upsetting but the team made Mom and us, her family, feel confident that she was safe, healthy, engaged and treated with respect. The daily activities, outings and events are really good and engaging. The staff are always happy to discuss Mom's care and any concerns we may have. All of the team have a very good cohesive way in caring for their charges. Thank you.
I have limited experience of care homes as my brother has been a resident for a short time, this however includes being in two homes. Firstly emergency respite care for two weeks and then to the home where he has been a resident now for five months. Comparing the two homes I am much happier with the care he is receiving at The Willows as the staff engage with individual activities as well as sharing group activities. He seems more settled and happy. The staff are always welcoming and helpful. The Willows has a very homely atmosphere where the care for the residents and their wellbeing is apparent.
Mom has been at The Willows for a while now she is very settled and gets on well with everyone. The staff are very caring. Lots of activities go on there. I have found the communication between myself and the staff very good too.
As my brother has only been in two care homes I cannot compare others. Having said that I am much happier with the care and staff at The Willows. He was previously in a care home in Stafford for two weeks respite care and I was not impressed with the place or the care he received there. Whilst at The Willows my brother does seem happier and the staff generally do seem to care for the residents. The Willows feels very homely unlike the care home where he had his respite care.
My sister has been at The Willows since October 2023 and compared to where she was before she is much happier. The staff are all lovely and caring and the activities that happen most days have helped bring her out of her shell. I know she looks forward to seeing one member of staff in particular!
Thank you for the lovely feedback; it's nice to hear that your sister has settled in so well and is happy to be here, thanks again.
Everything is just perfect, staff, food and cleanliness.
Thank you for your kind words happy to hear you are happy with the care and support Mum receives here at the willows.
Staff are all very friendly and helpful. Residents bedroom is very bright and fresh. Communal areas are all very homely and well-kept. Gives the feeling of being someone's private home rather than a care facility.
Thank you for the great feedback; it's nice to hear you are happy with The Willows.
I make frequent visits and find all the day staff to be friendly, efficient and very caring to the residents.
I have nothing but good feelings about The Willows.
We are pleased to here you are happy with the care and support your relatives receive here at The Willows.
He is very settled there and is very well looked after by all of the staff.
I cannot find a negative thing to say about The Willows.
Staff are very kind and attentive to all of the residents.
And communications are good between the care home and myself.
Food is very good and they have plenty to eat, three good meals a day plus snacks.
There is always water or squash available for them and plenty of hot drinks provided during the day.
Rooms are lovely and comfortable and very homely.
There are always plenty of fun activities.
Staff take residents out regularly to the shops and there is a nice garden space for residents to sit in when weather is good.
All of my dad's medications are taken care of so I don't have to worry about that either.
There is also a visiting chiropodist and hairdresser too.
I would recommend The Willows to anyone that is looking for a safe caring residential home for their loved ones.
Thank you very much for taking the time to write such a lovely review about the home.
Absolutely brilliant home. The staff goes above and beyond for all the residents. It feels like a family. They are happy to talk to you about the care your loved one is receiving and the residents aren't just a name, each member of staff seems to know them all.
We put both of our elderly parents in there in 2021. The fees were £3000 each for a four-week period. During that period over the next 3 years, they increased the fees to £4400, in the meantime building a brand new state-of-the-art twenty-something bedroomed building as an annexe to the care home. During the stay they were continually losing clothes and other items telling us that shavers had been lost, but when we eventually moved my father out of the home he had four shavers in his belongings. We coped with these kinds of obstacles, but the real problem was when my mother passed away. The owner charged us £1500 for keeping two black bin liners in a room saying we should have removed them. No compassion, no text, call, or email to inform us. When we eventually got the black bags half the clothes in them were not hers. We have moved my father now and all I will say be careful, this is one greedy owner who does not have much compassion, if any at all for his clients.
We are sorry to hear you now feel this way and that any of the above concerns were not raised at the point your parents were in our care, I would also like to say that the content of this review is factually incorrect and an unfair reflection of the service we pride ourselves in providing.
Mom was in The Willows for five weeks. She was bedbound and end-of-life. Her care was first-class, chatty, attentive staff, where nothing was too much for them and always very caring. When Mom couldn't get downstairs for the entertainment, it came to her in her room. Our experience at The Willows was one of pleasure and ease and the fact she was safe.
My uncle has been a resident of The Willows for approximately 12 months. He suffers from Alzheimer's disease but he is still in generally good physical health and he is mobile. The Willows has provided him with a comprehensive and pragmatic care package since I asked them to admit him. I always find him smartly dressed and he has been served good food leading him to put on weight. The Willows is a clean and warm venue. Members of staff are always visible in the lounges and dining room, keeping an eye on the resident's health and safety. At Christmas, a very nice concert and buffet was arranged as well as a celebration Christmas Day lunch. My uncle has been provided with compassionate, patient and friendly care. His room is kept very clean and his laundry is done regularly. I have been contacted by the manager when safeguarding issues have arisen and been resolved. I am politely told when he needs new clothes or when extras like hairdressing and chiropody have to be paid for.
Without naming names, the entertainment manager is brilliant, very caring and keeps the home going. All the residents seem to love him, he goes out of his way to help. Think they need more cups of tea/coffee. Need someone at weekends to sit or talk to residents (not everyone has visitors). Need tea/coffee machine for visitors.
The Willows Care Home is an exceptional care home. Staff are all friendly and make all visitors very welcome, everywhere is lovely and clean and warm. Each resident has their own en-suite room, rooms are cosy and homely, there is a nice dining room and food is home-cooked and really nice. There're two nice TV lounges so residents have a choice of which one they would like to sit in. Residents are well looked after and nothing is too much trouble. I would recommend The Willows to anyone who's looking for good care for their family.
Very helpful and caring staff. Originally my dad went in for respite care but now has become a permanent resident. His comments have been how homely it feels, comfortable, food is great and happy to be there.
The Willows accepted my mother-in-law with open arms and settled her in the setting making her feel accepted straight away. She was very happy with the staff as they showed dignity and respect towards her and made her stay comfortable. As a vegetarian, her dietary needs were met with delicious meals daily. The staff showed such compassion for my mother-in-law and in her final days, the care was the best informing her family every step of the way. I cannot thank them enough.
The Willows staff and management were amazing from the beginning. The bedroom was beautiful with all safety and mobility aids in place. Special meals were made as my nan is a pescetarian. Variety of meals with assistance always at hand. The staff went above and beyond. Caring, friendly and empathetic not only towards Nan but also family members. Plenty of activities during the day and a very homely feel. I can't thank them all enough.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 23 January 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Willows.
There are no upcoming events for The Willows.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Willows.
Accreditations
There are no accreditations posted yet for The Willows.
Meet the Team (1)

My career in Care started over 17 years ago Where I began my path as a care assistant over the years I finally progressed to the position of the care home manager, the care sector has always been something I have a great passion for, with over 17 years experience and knowledge in this area I feel this is something that is reflected in the home we have created.
Working alongside me is my Deputy Manager Lisa Anson, Lisa has been with the team for over 4 years now, Lisa also has over 20 years of experience in the care sector which enables her to offer her vast amount of experience and knowledge within the home. she also has qualifications she has her level 4 in business & leadership in social care.
Kerry Rotherham-BoneQualifications
NVQ level 2&3 in health and social care
Higher Level 5 apprenticeship in Business and leadership in health and social care.
The Willows Care Home is a Friendly, warm and inviting Care Home located in Codsall a small quant village full of community spirit, surrounded by loads of great local amenities with a lot of community events which we as a home feel are important for us to be involved with.
The Willows Moto has been and always be This isn't just a Care home it is our Home.
Frequently Asked Questions about The Willows
What types of Care is The Willows registered for?
Older Person Care, Dementia, Learning Disability / Autism, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Willows have?
There are 24 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Willows?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is The Willows to the centre of Wolverhampton?
4.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Willows to verify any information. View our terms and conditions. The Willows has an Enhanced Service -more info.