Owner: Mr & Mrs D Heath
Person in charge: Lesley Flatley (Care Manager)
Local Authority / Social Services: Stoke on Trent City Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 27
Shared Rooms: 1
Rooms with ensuite WC: 0
Weekly Charges Guide: Personal Care Single £398 – £549 (These prices are only a guideline, please contact Davlyn House to find out the exact price for your requirements.)
Facilities & Services: Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Minibus or other transport • Stairlift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Davlyn House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 8.3 (maximum of 10) for Davlyn House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 2 Reviews over all time. This Average Rating is also the rating value for Davlyn House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.6 out of 5 from 2 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.75 for Davlyn House is calculated as follows: ( (18 Excellents x 5) + (6 Goods x 4) ) ÷ 24 Ratings = 4.75
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.595 Points relating to the number of positive Reviews for Davlyn House is based on 2 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 = 3.25
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 2 Reviews ÷ 5.8 Target = 0.345
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Davlyn House has a Review Score of 8.3 (8.345) from 2 Reviews
Review submitted from a Website Submission by Paul H (Son of Resident) on Sunday 8 April 2018. Relates to April 2018.
My mum has improved dramatically since moving to Davlyn House earlier this year. She has put on weight because she enjoys the food so much and is so much happier in this environment as it is just like living in her own home. She is treated with dignity and respect by all the staff and she is cared for almost like one of the family! I particularly like that she is given choices on what to do in many respects as she still needs to be actively using her brain. Her muscle tone has also improved as the staff make the time to encourage her to walk using her frame rather than take the easy option of using a wheelchair to get her around the home more quickly.
I am delighted with the progress of my mum at Davlyn House and it is all clearly down the attitude and professionalism of the manager and her brilliant staff, especially as they have had to manage a considerable period of time of buildings improvements which have not yet been reflected in the description of Davlyn House and its facilities.
How likely would you be to recommend Davlyn House? Extremely Likely
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Review submitted from a Website Submission by Karen A (Daughter of Resident) on Wednesday 14 March 2018. Relates to March 2018.
My Mum moved into this care home in January 2018 having been in another care home for 18mths. I wish I could have got her into here sooner (the home having been under renovation) she has come on so well since moving here. She has gained weight, has had her Diabetes medication reduced and is NOT doubly incontinent as the previous home stated. She can now get up from a chair on her own and walks quite well with a frame. The staff at Davlyn House are so very caring and there is not a high turnover of staff, most have been there for years. It is a smaller care home and I believe this to be important as the staff know the residents well with all their little quirks!
They take time to get to know each resident individually and know their likes and dislikes.
The manager, always keeps me informed of Mums progress and takes time to talk to me when I visit. She is a very hands-on manager, and really approachable, nothing is too much trouble.
How likely would you be to recommend Davlyn House? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
There are currently no Care Home Idol entrants who have performed at Davlyn House
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