Arden House

18/20 Clarendon Square, Leamington Spa CV32 5QT
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9.8 40 Reviews
  • Arden House, Leamington Spa
At Arden House, they understand that choosing care can be a bit daunting. This is why, at this not-for-profit care home, your care comes with a smile and a listening ear. You get to ease into your new place with a no-obligation trial period. And you won’t be asked to leave if your funds run out.

From its beautiful Regency property in the heart of Leamington Spa, the Arden team have built a vibrant and welcoming community of care where residents and their families enjoy award-winning residential and dementia care around the clock. Rated Good by the CQC*, the team follow a well-established care methodology focused on maintaining and boosting residents’ independence, agency and wellbeing. Part of this involves structured activities, walks into town, a nice cuppa before you even realise you want one, and a laugh when you most need it.

The home is part of not-for-profit group Greensleeves Care, consistently named among the Top 20 groups in England. Being a charitable care home means its focus is on people and not pockets, and any surplus from fees goes back into continuously improving care. The home also offers Greensleeves’ proprietary Home for Life Commitment, which means residents can stay in the home in the event they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Arden House care family, you also enjoy:
•        Spacious bedrooms with en-suite facilities
•        Comfortable lounges and dining areas
•        Large landscaped gardens and views
•        Delicious meals cooked daily on site
•        A programme of stimulating activities

From the moment you get in touch, a member of the team at Arden will be there to listen, answer all your questions and focus on helping you make a confident and empowering care choice. Give them a call today to discuss your needs and plan your visit.

* CQC inspected in September 2018 and reviewed in July 2023
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Care Provided by Arden House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1352 – £1806
  • Self-Funded Residential Dementia Care: £1352 – £1806
  • RESPITE Self-Funded Residential Care: £1352 – £1806
  • RESPITE Self-Funded Residential Dementia Care: £1352 – £1806

Fees are set based on the specific care needs of each individual. Fees come with Greensleeves Care's unique Home for Life financial assurance and, as a not-for-profit home, every penny goes towards high-quality care, never shareholders. Give the home a call today for more details.

These prices are only a guideline, please contact Arden House to find out the exact price for your requirements.

Contact Arden House to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Arden House to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Aimee Martin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2007

Room Information

  • Single Rooms (33)
  • Single Rooms with Ensuite Wet Room (2)

Arden House Reviews (40)

9.8

Arden House has a Review Score of 9.8 (9.824) out of 10, based on 12 reviews in the last 2 years.
Over all time Arden House has 40 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Arden House
  • 13
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Total of 40, showing 1-20
Review from Mike S (Son of Resident) published on 13 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have visited many care homes over the years (in a professional capacity) and I can honestly say that Arden House is one of the very best. It is spotlessly clean, well staffed and well managed. Food, activities and medical supervision are all of a high standard. I have no worries at all about the level
of care my mum in receiving.
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your positive review, I will feed your kind words back to the team. I appreciate you taking the time to share it with us.
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Review from N G (Daughter of Resident) published on 13 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing place me mum is so happy everyone makes her feel respected and part of a big family. She enjoys the food and activities and she is never left out or ignored. Thank you so much for letting her feel like she is at home rather than in a home
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your kind words and positive feedback. We are thrilled to hear that your mother is happy and is enjoying her time here. Thank you for your support, Best regards.
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Review from Martyn S (Son-in-law of Resident) published on 15 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thanks to the wonderful manager for all her help and effort to navigate the procedures of our local authority to ensure my mother in law has a safe place in Arden House. Every member of staff we have met is caring, kind, polite and repectful. I can rest easy knowing my mother in law is in the very
best of hands.
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your kind words. I'm really pleased with how everything turned out and so glad she's settling in well with us.
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Review from Debbie W (Daughter of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arden House what a joy its been
I really cant thank you enough
It has been just short of 4 years
Since mum moved in with all her stuff
It was a hard decision made
But as it turns out the right one!
You all welcomed mum with such love
And you embraced her sense of fun
Once we had all pictures
up
And of course, one of Elvis too
Mum was at home in chosen room
And that is thanks to all of you
Even days when i was struggling
You were all there to comfort me
Calmness and professionalism
All of us received constantly
From keeping mum simulated
encouraging her to join in
It was lovely receiving pics
Especially of her cheeky grin
I could continue with much more
But everything comes to an end
Thank you all from deep in my heart
I will remain an Arden friend
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your lovely words. You will always be a friend of Arden, welcome anytime.
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Review from Kate H (Daughter of Resident) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mum today and it's been a wonderful afternoon as the entertainment lady had some animals come to the lounge for the residents to see and hold if they wished. I watched my mum hold a snake! The entertainment lady was so enthusiastic getting everyone seated and comfortable.
All the staff
as they are on every visit were so welcoming, friendly, helpful and yet each staff member is extremely professional too. I really do feel like our mum is part of a huge warm caring family.
Reply from Aimee Martin, Home Manager at Arden House
Hi Kate, thank you for your kind words and positive feedback, I will let the team know, especially the activities assistant. We are thrilled to hear that you had a great experience with us. We truly…read more
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Review from Robert W (Grandson of Resident) published on 18 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arden House is a lovely home. Always a pleasure going to visit my Grandma. She has lived here a few years now so I have come to know the staff well.
The staff are lovely. Very helpful and caring. Nothing is ever too much trouble. The manager is always available when needed. Overall I have no complaints.
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your review. I will pass your lovely comments onto the team. Thank you
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Review from Paul C (Son of Resident) published on 5 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Arden for the last three and a bit years. After suffering a memory condition and having multiple falls at home, we decided he needed more care than my brother and I could give. Arden quickly became my first choice as hard a decision as it was we have never looked back. The level
of care and attention shown to Dad was outstanding. I wish it were possible to thank every member of staff as they were all brilliant, but obviously that is not possible. He was always well fed and looked after, kept clean and safe. Dad was essentially quite a private man so didn't necessarily socialise or join in with many activities. He was however always given the opportunity to do so. He has now sadly passed away and his final weeks were difficult to see but the level of care he received went above and beyond in my opinion. I personally would not hesitate to recommend Arden to anyone considering it as an option. Once again my heartfelt thanks to all of the Arden staff.
Reply from Aimee Martin, Home Manager at Arden House
Thank you, I will pass your kind words onto the team. Your father will truly be missed by all at Arden House.
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Review from Gloria M (Next of Kin) published on 25 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was in the care of Arden House, she was a very awkward customer! She was made very comfortable all the time she spent there, and was always looked after well - brilliant staff. She always had food issues from day one, catering staff encouraged me to try and help, it didn't work, but they kept
trying. She took to certain members of staff better than others, didn't like change, very set in her ways, preferred to stay in her room and not socialise, one member of staff in particular was always there for her, even on the day she died, nothing was too much trouble for her, very much appreciated. Many many thanks from me and her two grandsons and her granddaughter abroad.
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Review from Jinny S (Sister of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has lived in Arden House for about 11 months. She is very well looked after; I observe that she enjoys a good rapport with the staff. She is in good spirits when I visit which is usually once weekly or once fortnightly. She is clean, her clothes are clean and her bedroom is clean and tidy.
The staff are friendly, welcoming and helpful. I have complete confidence in Arden House and the care it provides for my sister.
Reply from Aimee Martin, Home Manager at Arden House
As always, thank you for your kind words. I do enjoy giving positive feedback to the team, however, I feel it is important for them to see what a wonderful job they do.
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Review from Alex F (Son of Resident) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident at Arden House for coming up to a year now. Mum has dementia, and initially spent time at Arden as part of a period of respite, before transitioning to become a permanent resident.
From the outset, all of the team made her feel incredibly welcome and made the transition
extremely smooth. The manager was also fantastically helpful to us in navigating the various administrative processes involved with social workers, the local authority and with healthcare providers.
The environment at Arden is wonderful, it is always very clean, warm and comfortable, and there are daily activities for all of the residents to participate in. Our family have always felt reassured that Mum is in the best hands and being fully taken care of. We couldn't recommend Arden House and the team highly enough!
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your kind review. It is always nice to hear positive feedback.
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Review from Stephen P (Friend of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I think this place is adequate for its purpose. The staff are alright, they come across as friendly and efficient and they do their job very well. My friend gets on with the residents very well, my friend likes her room very much and likes the food in there.
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your review. It is always nice for the team to hear they are doing well.
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Review from E H (Resident) published on 16 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Arden House to be very satisfactory. The staff are friendly, caring and helpful. The general ambience is warm and gives a sense of security.
Reply from Aimee Martin, Home Manager at Arden House
Thank you for taking the time to review us. It is nice to hear you have settled in and are happy here.
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Review from Paul G (Son of Resident) published on 19 September 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Excellent meeting today with the home manager. She put my mind at rest about a number of issues. She listened well and showed she knew my mother as a person and an individual which really matters to me. She explained things clearly and offered a care review meeting which we will arrange shortly. Altogether
very satisfied.
Reply from Aimee Martin, Home Manager at Arden House
Thank you for your review Paul. Also thank you for the support you continue to give Arden House.
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Review from Muriel C (Wife of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been cared for for two months by a team of dedicated people.
Reply from Aimee Martin, Home Manager at Arden House
Thank you Muriel, not just for your wonderful review, but also for your continued support of our home. Kind Wishes, Aimee
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Review from David B (Son of Resident) published on 9 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum passed away last month at 102, and Arden House had been her home for the past eight years. When she became a resident it was because of physical disability, however, she developed dementia which became progressively worse to the point where she was a frail and confused soul. Throughout her long
stay at Arden House I have always felt that she was getting the best possible care, support and attention from a lovely team of people - and I know that she could be sometimes quite challenging! The quality of the care provided was particularly noticeable in the last few weeks of her life. I cannot recommend Arden House highly enough - a huge thank you from me
Reply from Aimee Martin, Deputy Manager at Arden House
Thank you for your kind words, I will pass them on to all here at Arden House.
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Review from M S (Daughter of Resident) published on 22 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although my mother was only in the home for a very short time we cannot fault the care she and we received. At all times she/we were treated with dignity and respect. It was definitely a home from home. Everyone was friendly and welcoming. It was a real shame that she was not there longer to enjoy it
more. It was comforting to know in her words how happy she was there written in her diary that we found after her death. To know she didn't die alone and died happy was all we could ask for. Thank you.
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Review from Isabelle H (Daughter of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are always very helpful and the standard of care given to my mother is excellent. My mother has been a resident at Arden House for approximately 6 months and is now well settled. Any concerns are always dealt with promptly by the manager/deputy manager and senior carers. I would therefore
highly recommend the care given at Arden House to other families looking to place an elderly relative. The Arden House sign however is broken and the canopies in the basement which are on view require cleaning or replacing. I have suggested that the flower tubs etc at the entrance could be filled to which they are addressing. The above are only suggestions to improve the appearance of the building which is lovely.
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Review from Jenny M (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved to Arden House in May this year following a deterioration in both her mental and physical health. Mum settled quite quickly and this was facilitated by the excellent team working there. Mum has thrived in the caring, supportive environment and although her mental health has deteriorated
again the staff are so kind and supportive that she is coping with her anxiety much better than she would have at home. The staff treat mum as an individual and are keen to know how best to support her. Mum's room is lovely, she loves looking out at the view across Clarendon Square and watching the world go by. She has been allowed to personalise the room and it looks great. Mum is a keen gardener and she has been given the freedom to help in the garden and have her own patch to plant. We love sitting out there together and having a cup of tea. The food is very good and there are plenty of activities to do. I am very satisfied with Arden House and can highly recommend it.
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Review from Ann C (Daughter of Resident) published on 27 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received a consistently high standard of care throughout her three years at Arden House. During that time, her needs have changed as her health has deteriorated, and the home has been flexible and responsive to these changes. The staff are kind and patient, the food is excellent, and even
though my mother chooses not to get involved in group activities, she is still made to feel valued as a member of the Arden House community.
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Review from Michael W (Son of Resident) published on 1 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was having difficulty managing at home and needed a period of rebuilding and adjusting her treatment for which hospital was absolutely not the right place. She/we also needed to assess whether it was time to move to residential care. The team at Arden House together with their GP practice
did a fantastic job of caring for her during this 6 week period. She is back home with support and better than she has been for many months, thanks to the team.
Reply from Tracy Jones, Home Manager at Arden House
Dear Michael, thank you very much for your review and kind words. We will share your nice comments with our staff.
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Current Review Score: 9.8 (9.824)

Overview of Review Score

The Review Score of 9.8 (9.824) out of 10 for Arden House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.824 for Arden House is calculated as follows: ( (119 Excellents x 5) + (21 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 142 Ratings = 4.824
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Arden House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (7)

Aimee

Aimee Martin

Job Title: Manager

Hi, my name is Aimee Martin and I am the manager of Arden House in Leamington Spa. Myself and my team work to give the best possible care and commitment to everyone at Arden House, delivering award-winning support while ensuring that all residents are treated as an individual. We are very proud of the care community we've built at Arden and cannot wait to show you what we have to offer.

Nicki

Nicki Mitchell

Job Title: Family Liaison Manager Joined: 2019

I feel privileged to provide support and reassuring residents with their individual journeys when joining Arden House community. Encouraging our residents and their families to embrace all that we have to offer. Away from work, I love to row, long walks by the sea and a good glass of Malbec!

Fiona

Fiona

Job Title: Senior Carer Joined: 2018

I love working at Arden House, leading a team to provide care for our residents. It’s lovely to work with a team that are caring, kind and compassionate. I enjoy making our residents smile and laugh, and at the end of a shift I feel fulfilled. I’ve achieved happiness and well-being for our residents.

Yasmin

Yasmin

Job Title: Carer Joined: 2019

I enjoy providing our residents with the care and interaction they need on a daily basis and working alongside other friendly staff. I admire the trust and love the residents have for me when I carry out my job, I’m satisfied at the end my working shift as I know the residents are well and happy.

Julie

Julie

Job Title: Activities Co-Ordinator Joined: 2017

I have worked at Arden House for many years now, providing activities for our residents. I feel Arden House is more of the residents’ home rather than a care home that we work in. I love doing activities to put smiles on the faces of our residents even if I look silly at times.

Diane

Diane

Job Title: Kitchen Assistant Joined: 2018

I have worked at Arden House for two years. I really enjoy my job, the team is friendly and the home has a good atmosphere. My job allows me to interact daily with our residents and I often stop and chat with them whilst carrying out my daily duties; it’s very satisfying to be part of it all.

Linda

Linda

Job Title: Domestic Assistant Joined: 2000

I have worked at Arden House for 20 years. I enjoy making Arden House a clean environment for staff, visitors and our lovely residents. I work with a friendly team and I enjoy the daily interaction with the residents while doing my job and providing an appreciated service for them. I find a great satisfaction from it all.

Frequently Asked Questions about Arden House

What types of Care is Arden House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Arden House have?

There are 33 Single Rooms.

What are the Facilities & Services at Arden House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arden House to the centre of Leamington Spa?

0.9 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Arden House to verify any information. View our terms and conditions. Arden House has an Enhanced Service - more info.