Arden House

18/20 Clarendon Square, Leamington Spa CV32 5QT

Arden House care home in Leamington Spa is a friendly, warm and welcoming residential care home set in the heart of the historic town. The home delivers exceptional person-centred care to the older people of Leamington Spa, Warwick and surrounding areas. The care team at Arden House have been carefully recruited based on their compassion, positivity, loving nature and capacity to care for older people. This approach ensures that independence of the residents is supported and maintained and that they remain happy long into the future.

The chef takes great pride in delivering really tasty and well-balanced home-cooked food that ensures meal times are a real focus and positive part of every day. There is also an excellent activity programme which includes a range of different interesting and meaningful ways for residents to spend their time. As Arden Hose is set so close to the centre of town, residents often make the short walk with families or staff to visit the shops or have a cup of tea. It is a perfect example of how life for residents does not have to change just because they now need a bit of help.

The residents and family members of Arden House love the homely, genuine and loving feel of the home and the proud team would welcome anybody who wants to pop in and see what they have to offer.

Group: Greensleeves Care

Person in charge: Tracy Jones (Manager)

Local Authority / Social Services: Warwickshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 33 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Admission Information: Ages 65+.

Single Rooms: 33

Rooms with ensuite WC: 28

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Stairlift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Arden House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Arden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Arden House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 6 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Arden House is calculated as follows: ( (92 Excellents x 5) + (54 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 154 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.909 Points relating to the number of positive Reviews for Arden House is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 6.6 positive Reviews (33 registered maximum number of service users ÷ 5). 6 Reviews ÷ 6.6 Target = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Arden House has a Review Score of 9.5 (9.454) from 13 Reviews


Average Ratings

  • Excellent
    8
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Arden House?

  • Extremely LIKELY
    10
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Arden House

  • Resident / Service User
    5
  • Son of Resident/Service User
    4
  • Daughter of Resident/Service User
    2
  • Niece of Resident/Service User
    1
  • Wife of Resident/Service User
    1
  • more

Our aunt was unable to manage on her own and we were very lucky to get her in Arden House. We had the choice of two rooms and opted for one which was newly decorated and beautiful. She settled in very quickly and is very, very happy. All the staff are caring and so friendly. The home is clean and well kept, wth lots of activities. Pets are welcome, as are grandchildren, or in our case, great, great nephew of 20 months who keeps everyone in the lounge amused!

To sum up, we would recommend this home over and over as we as family cannot thank all the staff for their support.

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   5 out of 5

I am really pleased that we chose Arden House for my mother. As a dementia sufferer with limited mobility, we were anxious to ensure we found a home that would be able to meet her needs. You read so many stories about poor care homes it makes you fear to make the wrong choice. From the very first time we visited Arden House we felt happy that our mother would be cared for in the right way, maintaining her dignity and providing a real home. The staff really care for the residents and make residents and visitors feel welcome.
I would have no hesitation in recommending this home, the management and staff do a fantastic job. Thank you.

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   5 out of 5

More than anything the staff are lovely.
I feel I couldn't have made a better decision after looking at a look of homes in the area. Excellent, more than anything, my mother's state of mind has improved, due to the constant support she receives. Thanks!

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   4.6 out of 5

I am disabled, need help moving. I was in hospital for six days this month with a chest infection.
Managers always available if needed.
Staff generally helpful, some give that little extra care, drinks always available, meals are generally satisfactory.

How likely would you be to recommend Arden House? Neither Unlikely or Likely

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Average Rating:   3.9 out of 5

Arden House is a really welcoming and homely residential home - the staff are friendly and always go the extra mile to make Mum feel comfortable and at ease. As a sufferer of Alzheimer's, it is really important the staff treat Mum with respect and dignity, which I know they do. She feels relaxed and far less anxious than before she moved in. I would highly recommend Arden House as residential HOME, comfortable and HOMELY - perfect!

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   4.1 out of 5

My mother has been a resident for almost three years. I find the care she receives first rate, both in terms of care generally and compassion and responsiveness. The food is acceptable and there is sufficient choice available. Mother has had spells of ill health and the staff have reacted quickly and ensured appropriate medical care is obtained.
She is comfortable and 'at home' in her environment

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   3.7 out of 5

I entered Arden House on the 20th of December 2014 and was given a nice room overlooking a wooded square. I am 93 years of age and suffer from, osteoarthritis, hearing problems and leg ulcers, for which the staff provide medication and treatment. A doctor calls once a week for minor problems but for any serious sickness, staff will phone for a doctor, out of hours doctor, district nurses or paramedics day or night. This is a very good home.

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   5 out of 5

My experience in Arden House has been good. There are times when things go wrong but that does not last long.

How likely would you be to recommend Arden House? Likely

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Average Rating:   4.3 out of 5

I am very comfortable here. The staff are great. Food is excellent. Laundry is fantastic. Cleanliness is very good. Home is very comfortable, very clean and decorated nicely. Has a very warm welcoming feel. Entertainment very good.

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   4.8 out of 5

Good experience so far.

How likely would you be to recommend Arden House? Neither Unlikely or Likely

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Average Rating:   4.2 out of 5

Arden House is a very friendly and welcoming home. The staff are caring and deliver individual care to the residents needs. My mother has lived at Arden House for over 2 years and feels safe, comfortable and happy there. Suffering from Alzheimer's the care she has been given has totally removed the anxiety she had when living alone at home before. There is a beautiful garden she can relax in and plenty of room to sit alone or in company. Activities in the home are regular for those who wish to participate Arden House comes highly recommended.

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   4.5 out of 5

Very personal and loving care by all staff members. Mum died on 19th April. It was sudden and a member of staff was with her. It was not expected and staff were upset at the loss of one of their "family" as a manager put it. Mum had the best care imaginable the room was always spotless. Assistance always willingly on hand. Very grateful

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   5 out of 5

I really don't know where to start with my appraisal of Arden House, Leamington Spa, Warwickshire. I have already posted an email on this very commendable home in Leamington Spa. The senior when I contacted the home was epitome of kindness and was so very accommodating. She handled all for my husband in a most professional way. The home is like "home from home". Food and staff first class. Obviously the management are first class and this is reflected in the work force. Their priority, without a doubt is the well bring of the elderly. Three cheers for Arden House. Thank you.

How likely would you be to recommend Arden House? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 26 Mar 2018

two en-suite rooms available

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Greensleeves Care

Date: Thursday 01 Feb 2018

more details

Job Vacancies

Staff Profiles

Tracy

Tracy Jones

Job Title: Manager

Description:

Hi, my name is Tracy Jones and I am the manager of Arden House in Leamington Spa. Myself and my team thrive to give the best possible care and commitment to all that live at Arden House ensuring that all residents are treated as an individual whilst maintaining their respect and dignity.
We encourage all residents to continue to chase their dreams and also take up new interests and make new friendships. It is not the end of life but a new beginning. We like to think of Arden House as a “home away from home”. We are not “staff” and “residents” but one big happy family where our ultimate goal is to create smiles and laughter.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Arden House