






The Elms is an established Residential Home in the village location of Clifton Upon Dunsmore, providing full residential accommodation with 24 hour personal care in a loving, family-like environment to people who, by reason of advancing years, find it difficult to continue living by independent means.
The Elms has accommodation for a maximum of 27 residents.
Care Provided by The Elms
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 27 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact The Elms for full pricing details and T&Cs.
Contact The Elms to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Crosscrown Ltd
- Private Owned
Person in charge
- Filipa Cruz(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2002
Room Information
- Single Rooms (23)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (19)
Visiting
- Visits by friends and family are encouraged and therefore visiting times are unrestricted. However, should you wish to visit during the hours of 10pm - 9am, the Registered manager should be notified in advance.
Parking
- parking is available on site, at the front of building for visitors.
The Elms Reviews (27)
The Elms has a Review Score of 9.3 (9.342) out of 10, based on 6 reviews in the last 2 years.
Over all time The Elms has 27 reviews.
My wife was transferred to The Elms from another selected by Social Services. She is happier at The Elms, furthermore the staff have taken an interest in getting her to walk again (she lost that ability whilst at the previous home, due to them not bothering with her). I have been welcomed whenever I have turned up to visit. The manager keeps in contact with me via email and it is not unknown for individual staff members to telephone me if there was anything of which I should be made aware. I am delighted that my wife had ended up at The Elms and I would thoroughly recommend their service.
Thank you for your review and lovely words about our staff. We are pleased to hear that your wife is enjoying her time at The Elms x
The Elms care home is a home away from home. Because there are not too many residents, it has a real family feel. The manager and her team treat dad with kindness, patience and compassion. He is well cared for and treated as if he is their family and this is down to the ethos that the manager creates there. We are so happy with the care and support the home provides. They are always accommodating and we feel reassured that dad is being looked after while we aren't with him. We would always recommend The Elms. Thank you so much to the manager and the team.
Thank you so much for your lovely review of The Elms Residential Home. We are pleased your Dad is happy there and with the care in which he receives xx
Mum has been a resident at The Elms for almost 6 years now. She has had a very difficult time with her health and can sometimes be very challenging to look after. The staff are, without exception, very Kind, compassionate and caring with mum. They are also very supportive of me and my family and go the extra mile to help mum and keep her comfortable. The home is clean and well staffed and the food served is of good quality and nutritious. Mum is very settled and happy and I wouldn't hesitate to recommend this excellent care home.
If anything arises they are quick to get the issue investigated and resolved as quickly as possible by medical professionals. The communication is excellent the manager keeps me informed and updates me regularly. He recently said to the manager "thank you very much, I am very happy and are well looked after". It is a wonderful home and would highly recommend.
The Elms is a wonderful home from home, with a welcoming and supportive atmosphere. The staff are well-trained, showing the utmost kindness, care and consideration for the residents. The manager is very approachable, hands-on and maintains the high standards. All delicious meals are home cooked and tailored to individual needs and tastes with a good choice on the menu. I know that my parent is in the best hands.
Thank you so much for your lovely review of The Elms, we are most pleased to read that the manager and her team have such a considerate and caring approach. xx
Mum has been a resident for two years and has had a difficult time health-wise but the staff have been very supportive and Mum is now very settled and content and enjoying her time at The Elms. The staff are excellent and very caring.
Thank you for your kind review of The Elms, we're pleased your mum is now settled.
My grandfather has been a resident at The Elms since January and in this time, the staff and manager have treated him with respect, compassion and dignity. Their care is to an extremely high standard and my grandfather seems very happy and has settled in extremely well. The food, care, activities and other facilities are excellent and I would recommend The Elms very highly. Thank you to the manager and your team for all you do.
Thank you kindly for your lovely response for The Elms. We are very pleased to hear you and your Grandad are very happy with the care.
Absolutely love The Elms and the staff. The Elms has a home-from-home feel and is a lovely relaxed environment with caring, empathetic staff. The level of care is fantastic and is person-centred and employs a holistic as well as care aspect to service users. Management is directly involved with residents and their care and is present to residents and also amendable and supporting to residents' family members. Food and activity options are also wide, varied and with residents' needs in mind at the forefront. Exceptional standards at The Elms.
Thank you so kindly for this lovely review of The Elms, they will be best pleased to read your kind words. Thank you.
Caring/professional - all that could be asked.
Thank you for leaving a review of The Elms Residential Home.
Mum was transferred from the hospital for an assessment. I was delighted when she was assessed and I was informed she was to stay at The Elms. It's such a clean, caring, friendly place to visit. All the staff are helpful and the management are brilliant. I can't fault them. Thank you.
The Elms provide excellent care. My mother has dementia and her behaviour can sometimes be challenging but the staff treat her with patience, empathy and dignity. The standard of cleanliness is excellent and the food outstanding.
My mother has been a resident at the Elms since 2016. In that time there have been many changes but the one constant has been the excellent care that she has received. Nothing is ever too much trouble. The door is always open promptly and with a smile. A drink is always offered regardless of the time of day as is lunch if you are there. Activities are varied either in the house or third party and are well received by the residents. Food choice is good and varied.
Thank you, the team at The Elms are very grateful for your kind words.
I came to stay at The Elms to be with my husband for two weeks whilst getting over a fall. I found all the staff very helpful, kind, and patient and couldn't do enough for you. I would certainly recommend The Elms to anyone.
The carers were attentive but on occasion, they took a bit too long to get to me. The room was kept clean and tidy. Washing was done promptly and clothes returned ironed. Unfortunately, when meals were taken in the bedroom they were not always as hot as I would have liked. Cups of tea often lukewarm.
My dad moved here after a short stay in hospital. Initially, we planned to move him closer to us. but he has settled so well, that we have decided he will stay here for now. The staff, management and residents at the home are so kind and friendly, nothing is too much trouble. During a recent illness while at the home, the staff were amazing and went above and beyond to care for him. There is a lovely big garden that has been perfect for the great summer weather. Regular activities and entertainment is provided for residents. Meals are of a very good standard and his room is clean and comfortable. Thank you to all staff, caring is a difficult job, but you all do a great job.
Thank you for your kind words and review of The Elms.
Like everybody, I am highly protective of my Mum who, until recently, had been fiercely independent. For me, putting her in a care home was a gut-wrenching final last resort. I was so worried about her on her first day, it was like sending your child to school for the first day. I kept calling up to check if she was OK. I have to say, very quickly within a couple of days, my worries subsided, this was totally due to the incredibly dedicated staff at the Elms. Mum is confused and gets very agitated and awkward, the staff on all levels were fantastic, professional, patient and genuinely cared. Extra credit must go to the homeowner who has gone above and beyond to care for Mum. Her gentle, persistent, kindness has helped Mum to gain confidence and learn she can make friends, even at her age. I have no hesitation in recommending this home to your loved ones. Exceptional!
Thank you so much for your kind words and review of The Elms.
The staff are very friendly and helpful, nothing too much trouble. I am informed regularly about my Mums health. The hairdressing is excellent as Mum loves to have her hair done. She had her hair done every week and new covid restrictions have all but gone its nice for her to get back to her old routine.
Thank you for your kind words and review of The Elms Residential Home.
My mother-in-law has settled in well. She is happy and looks more like her old self each time we visit. It is a relief to know that she is being looked after and is safe 24/7. Everyone at The Elms is always welcoming, and nothing is too much trouble.
Thank you for your kind words and review of The Elms Residential Home.
The care that my mother gets is good. The staff communicate well. The food is well prepared, nutritious with choices to suit Mother's varying taste and appetite. Attention to personal hygiene could be better, nails and teeth often appear to lack sufficient care, though I appreciate her condition/diagnosis makes personal hygiene and compliance with requests too cooperative and difficult.
Thank you for your kind words and review of The Elms.
I cannot praise the care home enough. They have looked after my mother who will be 98 this year and has health issues for 3 1/2 years. During that time the staff have always been very caring, attentive and have addressed all her needs without question. The care home is clean, safe, cosy and a friendly atmosphere prevails throughout. The home is well managed, the residents well looked after, the food is good and plentiful and there is a number of activities and entertainment organised to keep the residents stimulated. There has been much adverse publicity given to care homes of late but The Elms is an exception - a "shining light" and example to others!
Thank you very much for your kind words and review of The Elms.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 05 September 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Elms.
There are no upcoming events for The Elms.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Elms.
Accreditations
There are no accreditations posted yet for The Elms.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about The Elms
What types of Care is The Elms registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Elms have?
There are 23 Single Rooms and 2 Couples/Companion Rooms.
What are the Facilities & Services at The Elms?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Elms to the centre of Rugby?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Elms to verify any information. View our terms and conditions. The Elms has an Enhanced Service -more info.