The Elms

Overall excellent. Dad can be difficult and the manager and staff display extreme levels of patience and kindness. Recently had an incident where Dad fell ill and the manager went above and beyond to renew medication and was in constant communication. I would highly recommend this care home to anyone and am extremely grateful for the work they do.

Mum has been a resident now for over 6 months and I am so pleased she has settled well. I cannot fault the care Mum receives and I am extremely grateful for the kindness of all the staff shown to not just Mum but to us all as a family.

My wife was transferred to The Elms from another selected by Social Services. She is happier at The Elms, furthermore the staff have taken an interest in getting her to walk again (she lost that ability whilst at the previous home, due to them not bothering with her). I have been welcomed whenever I have turned up to visit. The manager keeps in contact with me via email and it is not unknown for individual staff members to telephone me if there was anything of which I should be made aware. I am delighted that my wife had ended up at The Elms and I would thoroughly recommend their service.

The Elms care home is a home away from home. Because there are not too many residents, it has a real family feel. The manager and her team treat dad with kindness, patience and compassion. He is well cared for and treated as if he is their family and this is down to the ethos that the manager creates there. We are so happy with the care and support the home provides. They are always accommodating and we feel reassured that dad is being looked after while we aren't with him. We would always recommend The Elms. Thank you so much to the manager and the team.

Mum has been a resident at The Elms for almost 6 years now. She has had a very difficult time with her health and can sometimes be very challenging to look after. The staff are, without exception, very Kind, compassionate and caring with mum. They are also very supportive of me and my family and go the extra mile to help mum and keep her comfortable. The home is clean and well staffed and the food served is of good quality and nutritious. Mum is very settled and happy and I wouldn't hesitate to recommend this excellent care home.

If anything arises they are quick to get the issue investigated and resolved as quickly as possible by medical professionals. The communication is excellent the manager keeps me informed and updates me regularly. He recently said to the manager "thank you very much, I am very happy and are well looked after". It is a wonderful home and would highly recommend.

The Elms is a wonderful home from home, with a welcoming and supportive atmosphere. The staff are well-trained, showing the utmost kindness, care and consideration for the residents. The manager is very approachable, hands-on and maintains the high standards. All delicious meals are home cooked and tailored to individual needs and tastes with a good choice on the menu. I know that my parent is in the best hands.

Mum has been a resident for two years and has had a difficult time health-wise but the staff have been very supportive and Mum is now very settled and content and enjoying her time at The Elms. The staff are excellent and very caring.

My grandfather has been a resident at The Elms since January and in this time, the staff and manager have treated him with respect, compassion and dignity. Their care is to an extremely high standard and my grandfather seems very happy and has settled in extremely well. The food, care, activities and other facilities are excellent and I would recommend The Elms very highly. Thank you to the manager and your team for all you do.

Absolutely love The Elms and the staff. The Elms has a home-from-home feel and is a lovely relaxed environment with caring, empathetic staff. The level of care is fantastic and is person-centred and employs a holistic as well as care aspect to service users. Management is directly involved with residents and their care and is present to residents and also amendable and supporting to residents' family members. Food and activity options are also wide, varied and with residents' needs in mind at the forefront. Exceptional standards at The Elms.

Caring/professional - all that could be asked.

Mum was transferred from the hospital for an assessment. I was delighted when she was assessed and I was informed she was to stay at The Elms. It's such a clean, caring, friendly place to visit. All the staff are helpful and the management are brilliant. I can't fault them. Thank you.

The Elms provide excellent care. My mother has dementia and her behaviour can sometimes be challenging but the staff treat her with patience, empathy and dignity. The standard of cleanliness is excellent and the food outstanding.

My mother has been a resident at the Elms since 2016. In that time there have been many changes but the one constant has been the excellent care that she has received. Nothing is ever too much trouble. The door is always open promptly and with a smile. A drink is always offered regardless of the time of day as is lunch if you are there. Activities are varied either in the house or third party and are well received by the residents. Food choice is good and varied.

I came to stay at The Elms to be with my husband for two weeks whilst getting over a fall. I found all the staff very helpful, kind, and patient and couldn't do enough for you. I would certainly recommend The Elms to anyone.

The carers were attentive but on occasion, they took a bit too long to get to me. The room was kept clean and tidy. Washing was done promptly and clothes returned ironed. Unfortunately, when meals were taken in the bedroom they were not always as hot as I would have liked. Cups of tea often lukewarm.

My dad moved here after a short stay in hospital. Initially, we planned to move him closer to us. but he has settled so well, that we have decided he will stay here for now. The staff, management and residents at the home are so kind and friendly, nothing is too much trouble. During a recent illness while at the home, the staff were amazing and went above and beyond to care for him. There is a lovely big garden that has been perfect for the great summer weather. Regular activities and entertainment is provided for residents. Meals are of a very good standard and his room is clean and comfortable. Thank you to all staff, caring is a difficult job, but you all do a great job.

Like everybody, I am highly protective of my Mum who, until recently, had been fiercely independent. For me, putting her in a care home was a gut-wrenching final last resort. I was so worried about her on her first day, it was like sending your child to school for the first day. I kept calling up to check if she was OK. I have to say, very quickly within a couple of days, my worries subsided, this was totally due to the incredibly dedicated staff at the Elms. Mum is confused and gets very agitated and awkward, the staff on all levels were fantastic, professional, patient and genuinely cared. Extra credit must go to the homeowner who has gone above and beyond to care for Mum. Her gentle, persistent, kindness has helped Mum to gain confidence and learn she can make friends, even at her age. I have no hesitation in recommending this home to your loved ones. Exceptional!

The staff are very friendly and helpful, nothing too much trouble. I am informed regularly about my Mums health. The hairdressing is excellent as Mum loves to have her hair done. She had her hair done every week and new covid restrictions have all but gone its nice for her to get back to her old routine.

My mother-in-law has settled in well. She is happy and looks more like her old self each time we visit. It is a relief to know that she is being looked after and is safe 24/7. Everyone at The Elms is always welcoming, and nothing is too much trouble.