The Elms

The care that my mother gets is good. The staff communicate well. The food is well prepared, nutritious with choices to suit Mother's varying taste and appetite. Attention to personal hygiene could be better, nails and teeth often appear to lack sufficient care, though I appreciate her condition/diagnosis makes personal hygiene and compliance with requests too cooperative and difficult.

I cannot praise the care home enough. They have looked after my mother who will be 98 this year and has health issues for 3 1/2 years. During that time the staff have always been very caring, attentive and have addressed all her needs without question. The care home is clean, safe, cosy and a friendly atmosphere prevails throughout. The home is well managed, the residents well looked after, the food is good and plentiful and there is a number of activities and entertainment organised to keep the residents stimulated. There has been much adverse publicity given to care homes of late but The Elms is an exception - a "shining light" and example to others!

Thank goodness we chose this care home for Mum. There is no other place I would want her to be. The staff are amazing with Mum, as I know, at times, she can be very difficult with her dementia, especially of late. they treat her with love, respect and dignity. An awesome care home. I will always be eternally grateful to each and every staff member.

The carers are always polite and helpful. I am kept informed about my father-in-law’s health and general situation. I feel confident that my father-in-law is well looked after and enjoys a good standard of living in the home. The home itself is bright, clean and well maintained.

The staff make this care home truly a home away from home. Their dedication to their duties is faultless. My mother was in a different care home for several years, prior to moving into The Elms. The difference in the two homes is massive with The Elms being 5* against the previous one, being one star. Mum was not very well when admitted to The Elms but the top-quality care, wonderful yummy, hearty nutritious meals and encouragement and friendship from staff, has made an amazing difference. It has been a very difficult year but the whole team of staff have made my mum's life as good as possible, whilst embracing the many restrictions. I truly believe that had my mum not changed homes, I would be dealing with a very different scenario. If I was asked to rate The Elms, I would rate it 100%. The management is outstanding.

My partner came to The Elms from the hospital after having a stroke. The staff are very welcoming and friendly to my partner and also myself. My partner has been cared for extremely well and I would recommend The Elms to anyone. The manager and staff have done an excellent job under difficult circumstances with Covid19.

My wife has been a resident at The Elms since August 2018. In November 2019 she had a stroke and was only given a few weeks to live; as she could not swallow properly and was suffering from severe dementia. However, due to the excellent care provided by The Elms, my wife is still alive and being cared for in a very professional and person-centred fashion. All the staff are so kind and caring and being led by a lovely, thoughtful and responsive Manager. I could not imagine my wife being cared for by any other provider. I'm in my 90's myself, I have no hesitation to enter The Elms as a new resident when the time comes. The food and activities are so carefully created to ensure a diverse range of stimulus for the residents. The home itself has a lovely feeling of being in your own home when entering it, and the rooms are decorated to a high standard. The Elms always updates the families and are very transparent on the residents care. The home is keeping residents safe during the pandemic.

I highly recommend The Elms.

I have complete peace of mind that my father is safe and well looked after.