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Hylands House Care Home

Warwick Road, Stratford-upon-Avon, Warwickshire CV37 6YW
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Hylands House Care Home, Stratford-upon-Avon
Hylands House Care Home, Stratford-upon-Avon
Hylands House Care Home, Stratford-upon-Avon

Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for...  

Care Provided by Hylands House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,200
Residential Dementia CareFrom £1,100From £1,300
Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.

Prospective residents are invited to call our Administrator for further details of fees and funding support.

Contact Hylands House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hylands House Care Ltd
  • Private Owned

Person in charge

  • Jackie Smith(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Single Rooms with ensuite Wet Room (17)

Visiting

  • Visiting all hours

Parking

  • Large car park at rear of property

Hylands House Care Home Reviews (76)

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9.7

Hylands House Care Home has a Review Score of 9.7 (9.722) out of 10, based on 20 reviews in the last 2 years. Over all time Hylands House Care Home has 76 reviews.

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Showing 76 reviews matching selected criteria
Review from D B (Sister of Resident) published on 8 May 2026 Submitted via Postal Card
Overall Experience

When visiting my sister, she has always seemed very happy. This last week, she was quite upset about something that had happened the previous week. I had a word with the manager, and she said she would talk it out with my sister and hopefully make things right. I do hope so.

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Review from C D (Niece of Resident) published on 5 May 2026 Submitted via Postal Card
Overall Experience
I found that Hyland Nursing Home is always very welcoming.

Today, they supplied us with a meal so that we could sit with my aunt. She was a bit upset about the way she was spoken to by a member of staff the previous week. We mentioned it to the registered manager, and she was going to speak with my aunt once we left and hopefully sort it.

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Review from C G (Niece of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience
My aunty is very well looked after.
Always nicely dressed and very settled.
Staff always very friendly and helpful.

Know that all aunts' needs are met.

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Review from Helen C (Daughter of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience

I feel my mother is well looked after. She appears happy and settled. The staff are always pleasant and welcoming and look after us when we visit.

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Review from Phillip P (Son of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience

Hylands provides excellent care. My father is happy here, he says care, personal care and food are excellent. Our only concern is that there could be more stimulation.

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Review from Alexis H (Daughter of Resident) published on 30 April 2026 Submitted via Postal Card
Overall Experience

My mother has been at Hylands for about 6 months. She is very well looked after, clean and well fed. The staff are lovely and always very helpful. I have no hesitation in recommending Hylands to anyone looking for a safe and friendly home.

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Review from G W (Son of Resident) published on 9 April 2026 Submitted via Website
Overall Experience

The staff are always attentive to mum, ensuring she is comfortable and has what she needs. We are always greeted warmly, by the same people which is reassuring for us all, as this brings consistency.

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Review from D M (Daughter of Resident) published on 2 April 2026 Submitted via Website
Overall Experience

My mother has been at Hylands House for about 17 months. The staff are exemplary and take care of the residents as if they were their own. The home works well for us all. She certainly feels as though her dignity is respected, which is a major contributor. Mum eats well and looks forward to mealtimes. I find all of the staff lovely, always helpful, friendly and chatty. Its an enormous decision to make for your loved one to be looked after in a home, but this one works for us.

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Review from D B (Son of Resident) published on 1 April 2026 Submitted via Website
Overall Experience

Hyland house provided Mum with fantastic care and support. The staff were kind, professional, and really looked after her needs. We were kept informed and felt confident in the care she received. Thank you to all the team ."

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Review from Fran A (Daughter of Resident) published on 1 April 2026 Submitted via Website
Overall Experience
Mum came to Hylands House for some respite care in December She has settled in and is now a permanent resident. I cannot fault the care she is receiving. All the staff are wonderful, all so caring and kind and cheerful.
Life is now much easier, knowing Mum is well looked after and cared for.

Thank you so much to everyone.

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Review from M P (Son of Resident) published on 19 March 2026 Submitted via Website
Overall Experience

We are incredibly grateful for the care and compassion the team have shown to my mum. The staff clearly have a deep understanding of her needs and always treat her with patience, dignity and genuine kindness.

What has meant just as much to us as a family is the way my dad has been welcomed and supported. The staff have always treated him with warmth and respect, taking the time to talk with him and make him feel included. They have gently nurtured him through what is an emotional time, and that kindness has meant a great deal.

The staff themselves are simply wonderful - kind, caring and consistently considerate. Every interaction we've had has been positive, and it's clear that they are not only highly professional but also genuinely lovely people. The atmosphere they create makes a huge difference, and we feel very fortunate that my mum is in such good hands.

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Review from Linda H (Daughter of Resident) published on 25 November 2025 Submitted via Website
Overall Experience

My mother was in care at Hylands for almost two years until she passed in October. The staff were fabulous throughout. Always caring, patient, kind and respectful. Nothing was too much trouble and I had a huge amount of admiration for how they treated the residents and how well they knew them. The staff were the same throughout her stay so we got to know them well, and there was a real personal touch; it felt like a family. I had not appreciated the care and attention that is an attendant part of end-of-life care, but the staff then were incredible. We were very blessed that mum was in such good hands. Linda H

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Review from Jane P (Daughter of Resident) published on 17 November 2025 Submitted via Website
Overall Experience
Mum has been a resident @ Hylands House for about 10 weeks , the team work together to provide a good standard of care for mum , which at times must be challenging.
We are always met with kindness and consideration from the manager & her team.
It has been a relief to find a home that is close by for dad to visit , a caring home that gives us a sense of relief, knowing mum is cared for . That we can visit easily.

The home has a good relationship with the GP practice , / District Nursing team and have been very efficient in managing any health issues. Which again provides us with confidence in the care mum receives.

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Review from Andrea C (Stepdaughter of Resident) published on 18 July 2025 Submitted via Website
Overall Experience
The management and staff were very friendly and helpful.
My stepmother was always dressed nicely, with added jewellery and lipstick.
Food was always available and looked tasty.

Hylands House is not the smartest looking care home, no cinemas or bars, but the care is excellent.

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Review from R P (Daughter of Resident) published on 17 July 2025 Submitted via Website
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Staff are all very good and care about the residents. I have no concerns that my family member is being looked after and that all needs are met. I am kept well informed and advised early of any concerns.

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Review from Wendy F (Daughter of Resident) published on 17 July 2025 Submitted via Website
Overall Experience
My mother has resided at Hylands for nearly a year now. She rates the food very highly, good traditional home cooked dishes and the staff are really friendly.
My mother is very happy at Hylands and treat her and her family with up most respect.

Thank you to all at Hylands.

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Review from Katie H (Daughter of Resident) published on 27 January 2025 Submitted via Website
Overall Experience
My mother was at Hylands House Care Home for about 8 months before she passed away in December.
I chose Hylands House as it had been personally recommended by friends who have had family as residents.
My mother was always very well taken care of and everyone was extremely kind.

One of the great things about Hylands House is that its a very small intimate environment. The carers really got to know my Mother, and were very good at remembering personal details. This was especially important as she had dementia and the familiarity of the same carers each day was so important for her. My father visiting my mother nearly everyday, and the team were very kind and supportive to him too.

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Review from Stephen H (Son of Resident) published on 20 August 2024 Submitted via Website
Overall Experience

My dad is a resident of the care of Hylands, he is always well looked after. The staff care about him and his welfare and nothing is too much trouble. I have no concerns that he is in the right place for him.

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Review from K L (Granddaughter of Resident) published on 16 August 2024 Submitted via Website
Overall Experience

The management team are super supportive not just to the residents but the associated families too. Following the amazing care for my grandfather who is no longer with us it is a great comfort having my grandmother in the same home.

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Review from Ian H (Husband of Resident) published on 7 August 2024 Submitted via Website
Overall Experience

Very satisfied with all the support and staff are excellent. The care home is very well run and my wife has settled in very well. Food is excellent and general care is excellent. Facilities are very good and my wife has settled in a very short space of time. Our daughter is very satisfied with the care provided.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Hylands House Care Home.

Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hylands House Care Home.

Accreditations

There are no accreditations posted yet for Hylands House Care Home.

Meet the Team (3)

Shelley Sheasby
Shelley SheasbyJob Title:Registered ManagerJoined: 2018
I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.

My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie Smith
Jackie SmithJob Title:Deputy ManagerJoined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige Troth
Paige TrothJob Title:Activities Co-ordinatorJoined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.

Frequently Asked Questions about Hylands House Care Home

What types of Care is Hylands House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hylands House Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Hylands House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.

How far is Hylands House Care Home to the centre of Stratford-upon-Avon?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service -more info.