Hylands House Care Home

Home from Home. very happy. lovely atmosphere, friendly environment. Very clean. lots of activities monthly, with musical entertainment. lots of support. well organised with good dedicated staff members.

We're very grateful to all the staff for making Mum feel so welcome and for helping her settle so well. Moving Mum nearer to all her family was important to us, and we're thankful that the whole process went so smoothly.

My step father is very well looked after by the team at Hylands House. The staff have responded promptly to any changes in his condition or needs and kept us informed of any medication reviews or the results of any consultations with the Gp. The manager and staff are always very welcoming when we visit and produce a helpful newsletter to keep us informed of any events at the home. It is very reassuring to know that a relative is safe and well cared for and we take great solace from this. We would highly recommend Hylands House to anyone or their relatives that find themselves in need of the services that are provided here.

When visiting my sister, she has always seemed very happy. This last week, she was quite upset about something that had happened the previous week. I had a word with the manager, and she said she would talk it out with my sister and hopefully make things right. I do hope so.

Today, they supplied us with a meal so that we could sit with my aunt. She was a bit upset about the way she was spoken to by a member of staff the previous week. We mentioned it to the registered manager, and she was going to speak with my aunt once we left and hopefully sort it.

Know that all aunts' needs are met.

I feel my mother is well looked after. She appears happy and settled. The staff are always pleasant and welcoming and look after us when we visit.

Hylands provides excellent care. My father is happy here, he says care, personal care and food are excellent. Our only concern is that there could be more stimulation.

My mother has been at Hylands for about 6 months. She is very well looked after, clean and well fed. The staff are lovely and always very helpful. I have no hesitation in recommending Hylands to anyone looking for a safe and friendly home.

The staff are always attentive to mum, ensuring she is comfortable and has what she needs. We are always greeted warmly, by the same people which is reassuring for us all, as this brings consistency.

My mother has been at Hylands House for about 17 months. The staff are exemplary and take care of the residents as if they were their own. The home works well for us all. She certainly feels as though her dignity is respected, which is a major contributor. Mum eats well and looks forward to mealtimes. I find all of the staff lovely, always helpful, friendly and chatty. Its an enormous decision to make for your loved one to be looked after in a home, but this one works for us.

Hyland house provided Mum with fantastic care and support. The staff were kind, professional, and really looked after her needs. We were kept informed and felt confident in the care she received. Thank you to all the team ."

Thank you so much to everyone.

We are incredibly grateful for the care and compassion the team have shown to my mum. The staff clearly have a deep understanding of her needs and always treat her with patience, dignity and genuine kindness.

What has meant just as much to us as a family is the way my dad has been welcomed and supported. The staff have always treated him with warmth and respect, taking the time to talk with him and make him feel included. They have gently nurtured him through what is an emotional time, and that kindness has meant a great deal.

The staff themselves are simply wonderful - kind, caring and consistently considerate. Every interaction we've had has been positive, and it's clear that they are not only highly professional but also genuinely lovely people. The atmosphere they create makes a huge difference, and we feel very fortunate that my mum is in such good hands.

My mother was in care at Hylands for almost two years until she passed in October. The staff were fabulous throughout. Always caring, patient, kind and respectful. Nothing was too much trouble and I had a huge amount of admiration for how they treated the residents and how well they knew them. The staff were the same throughout her stay so we got to know them well, and there was a real personal touch; it felt like a family. I had not appreciated the care and attention that is an attendant part of end-of-life care, but the staff then were incredible. We were very blessed that mum was in such good hands. Linda H

The home has a good relationship with the GP practice , / District Nursing team and have been very efficient in managing any health issues. Which again provides us with confidence in the care mum receives.

Hylands House is not the smartest looking care home, no cinemas or bars, but the care is excellent.

Staff are all very good and care about the residents. I have no concerns that my family member is being looked after and that all needs are met. I am kept well informed and advised early of any concerns.

Thank you to all at Hylands.

One of the great things about Hylands House is that its a very small intimate environment. The carers really got to know my Mother, and were very good at remembering personal details. This was especially important as she had dementia and the familiarity of the same carers each day was so important for her. My father visiting my mother nearly everyday, and the team were very kind and supportive to him too.