Hylands House Care Home

Warwick Road, Stratford-upon-Avon CV37 6YW
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9.9 65 Reviews
  • Hylands House Care Home, Stratford-upon-Avon
Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for older people 24 hours a day. They specialise in Dementia, Respite Care, Residential Care and Day Care.

All staff are long-standing and have a true passion for caring for the home’s residents. Staff training is always on the agenda with all members of staff constantly undertaking specialist training throughout the year.

The home has a vibrant programme of activities and entertainment for residents to enjoy, arts and crafts, music therapy and sports therapy, to name a few.
The home has a lounge, quiet room, dining room, conservatory, hairdressers and a beautiful garden. There is ample parking to the rear of the property for visitors.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1500
  • Self-Funded Residential Dementia Care: £1150 – £1500
  • RESPITE Self-Funded Residential Care: £1250 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1500

Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.

These prices are only a guideline, please contact Hylands House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hylands House Care Ltd

Person in charge

  • Jackie Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Visiting all hours

Parking

  • Large car park at rear of property

Hylands House Care Home Reviews (65)

9.9

Hylands House Care Home has a Review Score of 9.9 (9.894) out of 10, based on 15 reviews in the last 2 years.
Over all time Hylands House Care Home has 65 reviews.

Overall Experience
  • 55
  • 9
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Date Published
  • 65
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  • 15
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Reviewer Connection to Hylands House Care Home
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Total of 65, showing 1-20
Review from Helen C (Daughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are always welcoming and friendly. I feel Mum is well looked after. The only criticism I have is that I find visiting hours a little restrictive. I work full time and have a 45minute drive to get there so I can only visit at weekends and then I have to negotiate their meal times. Other than
that I am quite happy with everything else.
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Review from Andrea C (Stepdaughter of Resident) published on 18 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management and staff were very friendly and helpful.
My stepmother was always dressed nicely, with added jewellery and lipstick.
Food was always available and looked tasty.
Hylands House is not the smartest looking care home, no cinemas or bars, but the care is excellent.
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Review from R P (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff are all very good and care about the residents. I have no concerns that my family member is being looked after and that all needs are met. I am kept well informed and advised early of any concerns.
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Review from Wendy F (Daughter of Resident) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has resided at Hylands for nearly a year now. She rates the food very highly, good traditional home cooked dishes and the staff are really friendly.
My mother is very happy at Hylands and treat her and her family with up most respect.
Thank you to all at Hylands.
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Review from Katie H (Daughter of Resident) published on 27 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was at Hylands House Care Home for about 8 months before she passed away in December.
I chose Hylands House as it had been personally recommended by friends who have had family as residents.
My mother was always very well taken care of and everyone was extremely kind.
One of the great
things about Hylands House is that its a very small intimate environment. The carers really got to know my Mother, and were very good at remembering personal details. This was especially important as she had dementia and the familiarity of the same carers each day was so important for her. My father visiting my mother nearly everyday, and the team were very kind and supportive to him too.
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Review from Donna M (Daughter of Resident) published on 7 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has settled in well and starting to embrace the life and great facilities that the home has to offer. The care and staff are excellent and nothing too much trouble. We as a family have no concerns that mum is in the right place for her. Thank you all.
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Review from Stephen H (Son of Resident) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is a resident of the care of Hylands, he is always well looked after. The staff care about him and his welfare and nothing is too much trouble. I have no concerns that he is in the right place for him.
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Review from K L (Granddaughter of Resident) published on 16 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The management team are super supportive not just to the residents but the associated families too. Following the amazing care for my grandfather who is no longer with us it is a great comfort having my grandmother in the same home.
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Review from Ian H (Husband of Resident) published on 7 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very satisfied with all the support and staff are excellent. The care home is very well run and my wife has settled in very well. Food is excellent and general care is excellent. Facilities are very good and my wife has settled in a very short space of time. Our daughter is very satisfied with the care
provided.
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Review from Jenny W (Daughter of Resident) published on 5 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my mum has been in Hyland House, she has never looked so well, she recently got hearing aids which has really helped and now joins in conversations and her outlook is much brighter and eating well. Mum had a sore on her leg and this was looked at straight away and treated. Nothing is too much
for the carers, all the staff are so friendly and helpful, management included, best move for Mum.
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Review from N S (Sister of Resident) published on 29 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
On both my recent visits I have found a warm, friendly atmosphere amongst the residents and the staff. The home is clean and comfortable as are the residents. The residents are treated with respect and warmth. l was particularly impressed that each resident's birthday is celebrated.
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Review from G A (Daughter of Resident) published on 22 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been at Hylands House for 18 months now and she has been very well looked after. The staff are all very friendly and there is very good communication with me. The home is very clean and has been updated. I am very happy for my mum to be there.
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Review from Sharon E (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is well looked after and cared for and treated kindly and with dignity.
She is happy at Hylands House and engages with the residents and staff so she is not lonely.
Health and wellbeing monitored and always able to speak to the staff regularly.
Highly recommended.
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Review from C E (Son of Resident) published on 12 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylands House continue to provide the very best I care for my mother, she is now bed-bound and has been for months yet she is always clean, cared for and only ever has the fragrance of freshly laundered linen. Her time with us is coming to a close, but Hylands have done everything to ensure we have
had extra time to be with her and for her to be treated with care and dignity. I think their care has been exceptional.
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Review from H T (Sister of Resident) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has had super care during his residency. I want to thank the staff for all their efforts to keep him safe, clean, happy and well-fed each day. I commend the management for working together with our family to achieve their care home aims and objectives.
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Review from Steve L (Resident) published on 14 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a resident at Hylands House for the last 6 months. Although I'm not a typical resident, my every need has been met.
The biggest plus points of this home are the staff and environment.
My health has improved to the extent that I am now able to move out and start my next challenge towards
living independently.
If you need a care home personally or for your loved one, please look no further.
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Review from H L (Sister of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been highly satisfied with the care that Hylands House has provided to my brother. When I first went to view Hylands House I felt then that the staff were genuinely caring, skilled, and kind. And now that my brother has been with Hylands House for 6 months I know that my first impressions and
judgement on the carers was not wrong. The care has been excellent and the staff are superb. My brother's room has a delightful view over the garden with the flowers, birds, and rabbits keeping him entertained.
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Review from Gillian H (Daughter of Resident) published on 9 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother has been treated with respect, care and consideration, as have I.
I cannot really comment on all parts of the care home as my Mom is bedridden. I do walk through the lounge area and it is always bright and welcoming. The gardens are lovely. If anyone has been in to sing or visit the home,
the staff always make sure my Mom receives a visit too.
I feel content knowing my Mom is happy and very well cared for.
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Review from Tony W (Son of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Hylands House Care Home looks after my father-in-law superbly well. They send updates about events like Christmas parties and send pictures in newsletters of what they are doing. He really looks like he’s enjoying himself. I’m more than happy for him to be there.
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Review from Marie B (Daughter of Resident) published on 7 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father arrived at the end of January and I am delighted with the care and kindness that he has received from the manager and her team at Hylands House. He has settled in well, is happy, relaxed and well cared for. The manager is very knowledgeable, incredibly helpful, insightful and a very easy lady
to talk to. I feel very confident having my father in the care at Hylands.
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Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Hylands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Hylands House Care Home is calculated as follows: ( (154 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 170 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hylands House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (3)

Shelley

Shelley Sheasby

Job Title: Registered Manager Joined: 2018

I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie

Jackie Smith

Job Title: Deputy Manager Joined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige

Paige Troth

Job Title: Activities Co-ordinator Joined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.

Frequently Asked Questions about Hylands House Care Home

What types of Care is Hylands House Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hylands House Care Home have?

There are 21 Single Rooms.

What are the Facilities & Services at Hylands House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Hylands House Care Home to the centre of Stratford-upon-Avon?

0.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service - more info.