






Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.
Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for...
Care Provided by Hylands House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.
The price(s) shown are provided by the care home. Contact Hylands House Care Home for full pricing details and T&Cs.
Contact Hylands House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hylands House Care Ltd
- Private Owned
Person in charge
- Jackie Smith(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (21)
- Single Rooms with ensuite Wet Room (17)
Visiting
- Visiting all hours
Parking
- Large car park at rear of property
Hylands House Care Home Reviews (76)
Hylands House Care Home has a Review Score of 9.7 (9.722) out of 10, based on 20 reviews in the last 2 years.
Over all time Hylands House Care Home has 76 reviews.
Since my mum has been in Hyland House, she has never looked so well, she recently got hearing aids which has really helped and now joins in conversations and her outlook is much brighter and eating well. Mum had a sore on her leg and this was looked at straight away and treated. Nothing is too much for the carers, all the staff are so friendly and helpful, management included, best move for Mum.
On both my recent visits I have found a warm, friendly atmosphere amongst the residents and the staff. The home is clean and comfortable as are the residents. The residents are treated with respect and warmth. l was particularly impressed that each resident's birthday is celebrated.
My mum has been at Hylands House for 18 months now and she has been very well looked after. The staff are all very friendly and there is very good communication with me. The home is very clean and has been updated. I am very happy for my mum to be there.
She is happy at Hylands House and engages with the residents and staff so she is not lonely.
Health and wellbeing monitored and always able to speak to the staff regularly.
Highly recommended.
Hylands House continue to provide the very best I care for my mother, she is now bed-bound and has been for months yet she is always clean, cared for and only ever has the fragrance of freshly laundered linen. Her time with us is coming to a close, but Hylands have done everything to ensure we have had extra time to be with her and for her to be treated with care and dignity. I think their care has been exceptional.
My brother has had super care during his residency. I want to thank the staff for all their efforts to keep him safe, clean, happy and well-fed each day. I commend the management for working together with our family to achieve their care home aims and objectives.
The biggest plus points of this home are the staff and environment.
My health has improved to the extent that I am now able to move out and start my next challenge towards living independently.
If you need a care home personally or for your loved one, please look no further.
I have been highly satisfied with the care that Hylands House has provided to my brother. When I first went to view Hylands House I felt then that the staff were genuinely caring, skilled, and kind. And now that my brother has been with Hylands House for 6 months I know that my first impressions and judgement on the carers was not wrong. The care has been excellent and the staff are superb. My brother's room has a delightful view over the garden with the flowers, birds, and rabbits keeping him entertained.
I cannot really comment on all parts of the care home as my Mom is bedridden. I do walk through the lounge area and it is always bright and welcoming. The gardens are lovely. If anyone has been in to sing or visit the home, the staff always make sure my Mom receives a visit too.
I feel content knowing my Mom is happy and very well cared for.
The Hylands House Care Home looks after my father-in-law superbly well. They send updates about events like Christmas parties and send pictures in newsletters of what they are doing. He really looks like he’s enjoying himself. I’m more than happy for him to be there.
Their communication is excellent.
My father arrived at the end of January and I am delighted with the care and kindness that he has received from the manager and her team at Hylands House. He has settled in well, is happy, relaxed and well cared for. The manager is very knowledgeable, incredibly helpful, insightful and a very easy lady to talk to. I feel very confident having my father in the care at Hylands.
My mother has been a service user at Hylands since 2019. I have always been more than pleased with the care that my mother receives, and interactions with management have always been very positive and helpful. The other residents at Hylands always seem to be doing as well as they can be despite their conditions; there are always lots of activities going on, and the food and drink service at Hylands is brilliant.
As well as the excellent care Mum received, the staff were wonderful at helping Dad too, they really understand that dementia is an illness that affects all the family. They were very patient with all our enquiries (including repeated questions) and made every effort to allow Dad the time with Mum that he needed.
The home is also meticulous about Covid precautions, designed to help keep the very vulnerable residents as safe as possible.
If you need a dementia care home in the Stratford area, we would highly recommend Hylands.
My mother has been a resident at Hylands House for over 30 months, unfortunately, due to her illness, her condition has deteriorated to the point where she is bedridden. Throughout her time there we have found the care to be very good and the staff attentive and friendly. Due to its small size, the staff seem to have a very close working relationship with the residents, something from experience the larger homes do not seem to be able to cater for. We feel Mum’s needs are well catered for and if we had to choose a home again Hylands House would be our choice.
My Aunt thrives at Hylands House, she is very well cared for, and most importantly happy. The staff have developed a great rapport with her, and are so accommodating when I visit. They have an excellent structure which means you get to know them really well. The team really relate to who my aunt is, treat her as an individual and with huge respect, consideration and kindness. The staff have also shared my aunts enthusiasm for having our dog visit - its always a great occasion and lots of fun, every visit creates memories that will always be treasured, I cant thank them enough.
Living two hours away from Stratford and previously worrying every day about my sister I am now confident her every need is being cared for at Hylands House Care home.
I truly believe that my mum is being cared for in the best place and by the best people.
Hylands House has mum's welfare at the heart of her care - she comes first, this makes me feel very comfortable.
I would recommend Hylands to anyone looking for a good, family-friendly care home.
Well done Hylands. You really are number one.
I have been involved with Hylands House over a period of 18 months. They provided end-of-life care for one relative, and ongoing care for another relative who has Alzheimer’s. In both cases, their care has been excellent and their communication with me very good. The home and the rooms always appear clean, and the difficulties of Covid lockdowns were well managed and communicated. The key ingredient is that the staff are aware and caring towards the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hylands House Care Home.
There are no upcoming events for Hylands House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hylands House Care Home.
Accreditations
There are no accreditations posted yet for Hylands House Care Home.
Meet the Team (3)

Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service -more info.