Hylands House Care Home

My dad is a resident of the care of Hylands, he is always well looked after. The staff care about him and his welfare and nothing is too much trouble. I have no concerns that he is in the right place for him.

The management team are super supportive not just to the residents but the associated families too. Following the amazing care for my grandfather who is no longer with us it is a great comfort having my grandmother in the same home.

Very satisfied with all the support and staff are excellent. The care home is very well run and my wife has settled in very well. Food is excellent and general care is excellent. Facilities are very good and my wife has settled in a very short space of time. Our daughter is very satisfied with the care provided.

Since my mum has been in Hyland House, she has never looked so well, she recently got hearing aids which has really helped and now joins in conversations and her outlook is much brighter and eating well. Mum had a sore on her leg and this was looked at straight away and treated. Nothing is too much for the carers, all the staff are so friendly and helpful, management included, best move for Mum.

On both my recent visits I have found a warm, friendly atmosphere amongst the residents and the staff. The home is clean and comfortable as are the residents. The residents are treated with respect and warmth. l was particularly impressed that each resident's birthday is celebrated.

My mum has been at Hylands House for 18 months now and she has been very well looked after. The staff are all very friendly and there is very good communication with me. The home is very clean and has been updated. I am very happy for my mum to be there.

Highly recommended.

Hylands House continue to provide the very best I care for my mother, she is now bed-bound and has been for months yet she is always clean, cared for and only ever has the fragrance of freshly laundered linen. Her time with us is coming to a close, but Hylands have done everything to ensure we have had extra time to be with her and for her to be treated with care and dignity. I think their care has been exceptional.

My brother has had super care during his residency. I want to thank the staff for all their efforts to keep him safe, clean, happy and well-fed each day. I commend the management for working together with our family to achieve their care home aims and objectives.

If you need a care home personally or for your loved one, please look no further.

I have been highly satisfied with the care that Hylands House has provided to my brother. When I first went to view Hylands House I felt then that the staff were genuinely caring, skilled, and kind. And now that my brother has been with Hylands House for 6 months I know that my first impressions and judgement on the carers was not wrong. The care has been excellent and the staff are superb. My brother's room has a delightful view over the garden with the flowers, birds, and rabbits keeping him entertained.

I feel content knowing my Mom is happy and very well cared for.

The Hylands House Care Home looks after my father-in-law superbly well. They send updates about events like Christmas parties and send pictures in newsletters of what they are doing. He really looks like he’s enjoying himself. I’m more than happy for him to be there.

Their communication is excellent.

My father arrived at the end of January and I am delighted with the care and kindness that he has received from the manager and her team at Hylands House. He has settled in well, is happy, relaxed and well cared for. The manager is very knowledgeable, incredibly helpful, insightful and a very easy lady to talk to. I feel very confident having my father in the care at Hylands.

My mother has been a service user at Hylands since 2019. I have always been more than pleased with the care that my mother receives, and interactions with management have always been very positive and helpful. The other residents at Hylands always seem to be doing as well as they can be despite their conditions; there are always lots of activities going on, and the food and drink service at Hylands is brilliant.

If you need a dementia care home in the Stratford area, we would highly recommend Hylands.

My mother has been a resident at Hylands House for over 30 months, unfortunately, due to her illness, her condition has deteriorated to the point where she is bedridden. Throughout her time there we have found the care to be very good and the staff attentive and friendly. Due to its small size, the staff seem to have a very close working relationship with the residents, something from experience the larger homes do not seem to be able to cater for. We feel Mum’s needs are well catered for and if we had to choose a home again Hylands House would be our choice.

My Aunt thrives at Hylands House, she is very well cared for, and most importantly happy. The staff have developed a great rapport with her, and are so accommodating when I visit. They have an excellent structure which means you get to know them really well. The team really relate to who my aunt is, treat her as an individual and with huge respect, consideration and kindness. The staff have also shared my aunts enthusiasm for having our dog visit - its always a great occasion and lots of fun, every visit creates memories that will always be treasured, I cant thank them enough.

Living two hours away from Stratford and previously worrying every day about my sister I am now confident her every need is being cared for at Hylands House Care home.