






Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.
Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for...
Care Provided by Hylands House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.
The price(s) shown are provided by the care home. Contact Hylands House Care Home for full pricing details and T&Cs.
Contact Hylands House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hylands House Care Ltd
- Private Owned
Person in charge
- Jackie Smith (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (21)
- Single Rooms with ensuite Wet Room (17)
Visiting
- Visiting all hours
Parking
- Large car park at rear of property
Hylands House Care Home Reviews (76)
Hylands House Care Home has a Review Score of 9.6 (9.618) out of 10, based on 17 reviews in the last 2 years.
Over all time Hylands House Care Home has 76 reviews.
My mother has just spent 2 weeks at Hylands House Care for respite. My mother was well cared for and I can tell she was relaxed and happy whilst in their care. The staff have been very helpful friendly and approachable throughout the whole process.
My mum was a resident at Hylands House Care for a few months, during that time she was cared for in a kind and compassionate way, which also extended to our family. The staff were always approachable and willing to discuss any issues that arose. I always felt my mum was being well cared for and have no doubts that Hylands, being a small care home was the best place for her.
Highly recommended
My friend has been at Hylands House for some time now and the care she has received has been outstanding. The care staff have been amazing and my friend's condition has improved dramatically. When I visit my friend she always looks spotless and well dressed. My friend is always wearing her jewellery which was always so important to her. The manager at Hylands House is very professional and the way she has managed the covid-19 epidemic and to our amazement has managed to keep the residents and staff safe during this difficult time. Our heartfelt thanks go to the staff at Hylands House.
Following a week in hospital my aunt was admitted to Hylands House initially for assessment to ascertain the level of care required. It was decided that she required 24-hour care and therefore it was recommended that I should accept the place offered at Hylands House. I am extremely satisfied with the care she has received during the 9 months there. Prior to this she was having limited hours of care at her home and after settling down at Hylands, having the company of other residents and a good standard of care from staff is good for her and have noticed that she now looks much better. I am only able to visit her approximately once a month due to living 150 miles away, but when we visit, we have always been warmly welcomed by all staff. They always keep me updated with any issues that may have arisen. I am also invited to have a telephone review with the manager on a regular basis, which is good for me due to the distance involved. Thank you all for your kindness.
From my very first contact with the manager and the team at Hylands House Care, I was impressed with the level of service, professionalism and positivity. When my Mum arrived at Hylands House she received the best possible care and the team did everything they could to welcome my Mum and make her comfortable. They also swiftly and efficiently took over the various medical tasks associated with my Mum moving to Hylands from outside Warwickshire. We were kept fully informed of Mum's condition and status in a positive but realistic manner and I feel the team went out of their way to help. Unfortunately, my Mum's stay in Hylands was a short one, but I am sure she would have been happy and comfortable there and well looked after. On behalf of my brothers and sisters I would fully recommend Hylands House and the manager and her team.
The staff with whom I am in contact are professional, courteous and kind.
Any issues are addressed promptly and with good grace, almost always to a satisfactory resolution in a timely manner; and all reasonable requests are accommodated.
The last 6 months have been rather turbulent with Covid and one thing and another. Dad became a resident at Hylands House back in March, he was recovering from Covid. All of the Hylands' family have made Dad feel like part of the family, they have given Dad a quality of life I thought may not be possible again, his well being and health due to their loving care and attention is constantly improving, thank you to all of you.
My mom has been in the home for 6 months now and I have seen a marked improvement in her health and well being. The care she receives is excellent, the feedback I receive is very good and communication with the home is very good.
It is commendable that Hylands went into lockdown early in 2020, and with careful management and staff vigilance, there have been no Covid deaths.
Thank you to everyone for all that you do.
It is a lovely place and I would always recommend this care home.
My mother is always happy and smiles when we visit.
This must be because she is looked after well.
Care staff seem to be very diligent and professional, and also very friendly.
Admin staff very good - any queries that I have put to them have been addressed and resolved satisfactorily in a timely manner.
The communication I’ve had from staff has been outstanding and been wonderful at facilitating contact between my father and I due to the Covid 19 restrictions. I hope soon I will be able to visit and give a more detailed opinion when I can visit my father in the care setting. It’s difficult to give any opinion on standards without seeing the home.
It has been a difficult year but Mum's carers and other members of staff have kept me up to date with her progress by email and photos. All staff are very quick to get back to me whenever I've made a request. I feel we are working as a team for the best interests of Mum, who has severe dementia, with all the additional mental health difficulty this brings. I'm very pleased she's in a small home with staff who are well known to her and to me. And that these kindnesses are done as a matter of course.
The care manager was so welcoming from our first meeting and has provided reassurance, advice and genuine care since then.
The staff are kind, friendly and caring and I’m sure this is why mum has settled in so well. The communication is excellent and they go out of their way to make sure we are reassured during this difficult time of lockdown. I would like to thank all of the staff for their kindness and for looking after mum. I hope she continues to feel at home there.
Hylands House has provided great care and with the restrictions of covid 19 has coped very well with this. The level of communication is of a high standard and I am always kept well up to date on any changes and/or needs of my family member. Although it would be nice if the gardens were opened up for visits within government guidelines on social distancing.
Dear Pauline, thank you so much for your feedback. We have now opened up the garden and are doing visits whilst maintaining social distancing guidelines. Please call the office to book in a visiting time.
The manager has always been very helpful and easy to communicate with, explaining everything in a very intense and unusual situation. Staff are friendly and willing to help in any way they can. My relative has been cared for with dignity, patience and understanding, always with her best interests in mind.
Could not have chosen a better home than Hylands House Mum always looks lovely and cared for.
Would definitely recommend!
My father was assessed for his suitability for becoming a resident at Hylands House in mid-March 2020. He had Alzheimer's, we were told that Hylands House was an appropriate home for him. We were assured he could stay until the end of his days and that some places would not offer this, but they did. After only 2 months, we got a call to say that he needed to move as it was an unsuitable home for him! We had to move him in the midst of the Coronavirus lockdown, an extremely traumatic event for us and obviously for him. Three weeks later he died in June 2020. I am furious that Hylands House did not guide us appropriately, we were green to his needs. Their comment on his departure was, he needed a nursing home, not a care home, his health at this stage had not deteriorated, but his Alzheimer's did affect his behaviour as is common. Why did they take him post assessment?
We are sorry for your loss and offer our sincere condolences. At Hylands House we do promote our small care home for individuals to spend the rest of their days with us, however, in some circumstances, this is not in the individual’s best interests. This is mainly due to the needs and behaviours...
When I enter the home once a week to see my best friend, I'm always made very welcome, staff always seem happy. They always have time for a chat about how my friend is and things in general. They keep the place very clean and tidy and all the residents seem happy too. My friend tells me she is very happy to be there and she looks well cared for.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hylands House Care Home.
There are no upcoming events for Hylands House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hylands House Care Home.
Accreditations
There are no accreditations posted yet for Hylands House Care Home.
Meet the Team (4)

Jackie has been a valued member of the Hylands House Care Home team for over 30 years, demonstrating an exceptional level of commitment, dedication, and passion for delivering high-quality care. Throughout her long and distinguished career, she has gained extensive experience across virtually every role within the home, giving her a comprehensive understanding of both the day-to-day operations and the individual needs of residents and staff.
Having progressed through a variety of positions, Jackie brings a wealth of practical knowledge, leadership experience, and insight to her role. Her hands-on experience across all departments enables her to provide effective support, guidance, and mentorship to the team while maintaining the highest standards of care and service.
Since becoming Registered Manager in 2023, Jackie has played a pivotal role in leading the home and ensuring the wellbeing, safety, and happiness of all residents. She is responsible for overseeing the delivery of person-centred care, supporting staff development, maintaining regulatory compliance, and fostering a positive and compassionate environment for residents, relatives, and colleagues alike.
Jackie's deep-rooted knowledge of Hylands House, combined with her unwavering commitment to excellence, makes her an invaluable member of the leadership team. Her approachable nature, strong leadership skills, and genuine dedication to resident wellbeing have earned the trust and respect of residents, families, staff, and external professionals. She remains committed to ensuring that Hylands House continues to provide exceptional care and support for all those who call it home.

As Operations Manager, Shelley plays a pivotal role in supporting both the Home Manager and the wider leadership team, helping to ensure the home operates effectively, remains compliant, and continues to deliver the highest standards of care.
With extensive experience in the care sector, Shelley oversees key operational functions across the service, providing strategic direction, practical support, and robust governance. Their expertise helps ensure that the home remains well-organised, responsive to changing regulatory requirements, and focused on continuous improvement.
Since joining in 2022, Shelley has successfully supported multiple care homes in achieving and maintaining positive regulatory outcomes, including securing and sustaining overall Good CQC ratings. Shelley works closely alongside managers to strengthen compliance, improve quality assurance processes, and implement effective systems that support excellent care delivery.
A key part of their role involves monitoring performance, conducting audits, reviewing action plans, and ensuring that policies, procedures, and risk assessments remain up to date and aligned with current legislation and best practice. They provide invaluable support with inspections, safeguarding matters, investigations, complaints management, and engagement with external stakeholders, including the Care Quality Commission (CQC), Local Authorities, and safeguarding teams.

Cate Bridges brings a wealth of administrative, financial, and customer service experience gained over more than 20 years across a variety of sectors and international organisations. She holds a Bachelor's Degree in Business Administration, specialising in Finance and Management Accounting, and has developed extensive expertise in office management, bookkeeping, records management, compliance administration, and customer relations.
As Administrator, Cate plays a key role in supporting the smooth day-to-day operation of the home. She works closely with the Home Manager and wider team to ensure administrative processes are efficient, accurate, and fully compliant. Her exceptional organisational skills, attention to detail, and proactive approach help maintain high standards across documentation, finance, resident records, and regulatory requirements.
Having experience within the care sector as a Receptionist and Activities Coordinator, Cate understands the importance of providing a welcoming environment for residents, relatives, professionals, and visitors alike. Her friendly and approachable nature, combined with her strong administrative background, makes her an invaluable member of the team and a vital source of support for both residents and staff.

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service -more info.