Hylands House Care Home

Warwick Road, Stratford-upon-Avon CV37 6YW
Review Us
9.9 65 Reviews
  • Hylands House Care Home, Stratford-upon-Avon
Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for older people 24 hours a day. They specialise in Dementia, Respite Care, Residential Care and Day Care.

All staff are long-standing and have a true passion for caring for the home’s residents. Staff training is always on the agenda with all members of staff constantly undertaking specialist training throughout the year.

The home has a vibrant programme of activities and entertainment for residents to enjoy, arts and crafts, music therapy and sports therapy, to name a few.
The home has a lounge, quiet room, dining room, conservatory, hairdressers and a beautiful garden. There is ample parking to the rear of the property for visitors.
Show Hylands House Care Home on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1150 – £1500
  • Self-Funded Residential Dementia Care: £1150 – £1500
  • RESPITE Self-Funded Residential Care: £1250 – £1500
  • RESPITE Self-Funded Residential Dementia Care: £1250 – £1500

Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.

These prices are only a guideline, please contact Hylands House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hylands House Care Ltd

Person in charge

  • Jackie Smith (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Visiting all hours

Parking

  • Large car park at rear of property

Hylands House Care Home Reviews (65)

9.9

Hylands House Care Home has a Review Score of 9.9 (9.894) out of 10, based on 15 reviews in the last 2 years.
Over all time Hylands House Care Home has 65 reviews.

Overall Experience
  • 55
  • 9
  • 1
  • 0
  • 0
Date Published
  • 65
  • 4
  • 6
  • 15
  • 50
Reviewer Connection to Hylands House Care Home
  • 27
  • 17
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 65, showing 41-60
Review from Russell P (Son of Resident) published on 15 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's care is of a high standard, and I am confident that she is in good hands.
Care staff seem to be very diligent and professional, and also very friendly.
Admin staff very good - any queries that I have put to them have been addressed and resolved satisfactorily in a timely manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela B (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The communication I’ve had from staff has been outstanding and been wonderful at facilitating contact between my father and I due to the Covid 19 restrictions. I hope soon I will be able to visit and give a more detailed opinion when I can visit my father in the care setting. It’s difficult to give
any opinion on standards without seeing the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been a difficult year but Mum's carers and other members of staff have kept me up to date with her progress by email and photos. All staff are very quick to get back to me whenever I've made a request. I feel we are working as a team for the best interests of Mum, who has severe dementia, with
all the additional mental health difficulty this brings. I'm very pleased she's in a small home with staff who are well known to her and to me. And that these kindnesses are done as a matter of course.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make a difficult decision for mum to go into a care home recently, but the staff at Hylands House have made her transition so much easier.
The care manager was so welcoming from our first meeting and has provided reassurance, advice and genuine care since then.
The staff are kind, friendly
and caring and I’m sure this is why mum has settled in so well. The communication is excellent and they go out of their way to make sure we are reassured during this difficult time of lockdown. I would like to thank all of the staff for their kindness and for looking after mum. I hope she continues to feel at home there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hylands House has provided great care and with the restrictions of covid 19 has coped very well with this. The level of communication is of a high standard and I am always kept well up to date on any changes and/or needs of my family member. Although it would be nice if the gardens were opened up for
visits within government guidelines on social distancing.
Reply from Shelley Sheasby, Manager at Hylands House Care Home

Dear Pauline, thank you so much for your feedback. We have now opened up the garden and are doing visits whilst maintaining social distancing guidelines. Please call the office to book in a visiting time.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aimi W (Niece of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager has always been very helpful and easy to communicate with, explaining everything in a very intense and unusual situation. Staff are friendly and willing to help in any way they can. My relative has been cared for with dignity, patience and understanding, always with her best interests in
mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylands House has given Mum genuine care and attention to help her recover from a UTI which was not diagnosed by her previous Care Home.
Could not have chosen a better home than Hylands House Mum always looks lovely and cared for.
Would definitely recommend!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah G (Daughter of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father was assessed for his suitability for becoming a resident at Hylands House in mid-March 2020. He had Alzheimer's, we were told that Hylands House was an appropriate home for him. We were assured he could stay until the end of his days and that some places would not offer this, but they did.
After only 2 months, we got a call to say that he needed to move as it was an unsuitable home for him! We had to move him in the midst of the Coronavirus lockdown, an extremely traumatic event for us and obviously for him. Three weeks later he died in June 2020. I am furious that Hylands House did not guide us appropriately, we were green to his needs. Their comment on his departure was, he needed a nursing home, not a care home, his health at this stage had not deteriorated, but his Alzheimer's did affect his behaviour as is common. Why did they take him post assessment?
Reply from Michelle Sheasby, Home Manager at Hylands House Care Home

We are sorry for your loss and offer our sincere condolences. At Hylands House we do promote our small care home for individuals to spend the rest of their days with us, however, in some circumstances, this is not in the individual’s best interests. This is mainly due to the needs and behaviours increasing to a level which cannot be met in a residential dementia care home setting. We do not take any decision lightly to move a resident on to another care home and this is only initiated after other avenues of support have been sought, such as working with the multi-disciplinary team. In this circumstance as you are aware, we made every effort for your father to stay with us at Hylands House and his GP was also involved with his care. Unfortunately, even with this added support, due to behaviours of concern the decision was made that we could no longer meet the needs of your father and it was in his best interests to be moved to a suitable care home where he would receive the level of care.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine (Friend of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I enter the home once a week to see my best friend, I'm always made very welcome, staff always seem happy. They always have time for a chat about how my friend is and things in general. They keep the place very clean and tidy and all the residents seem happy too. My friend tells me she is very
happy to be there and she looks well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jill (Niece of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt, who has dementia, has been cared for by staff from Hylands House care home since 2017. I have seen them demonstrate great patience with her, even when, on occasions, they had no idea I had just arrived and none was aware that I was just coming into the main living space to see her. All the
residents have dementia and so their mood may change from one minute to the next. But the atmosphere always seems calm at all times. Most of the staff have been there for years so they know the residents very well. This is very reassuring for relatives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Rob E (Son of Resident) published on 16 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylands House is fantastic. The Manager is brilliant and filled us with confidence that Mom would be happy and well cared for there, which she is. They gave us some sound advice, guidance, and support on how to handle Mom’s move and as such, it went perfectly. We couldn’t wish for a better home for
her. The team are friendly and efficient and are always focused on there care and well being of the residents who live there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karl (Son of Resident) published on 15 April 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
After researching dementia care within Stratford upon Avon, for our elderly mother, we settled upon Hylands House. This decision has proved to be the correct one, as we have found the care and attention that she is receiving to be of a very high standard. Whilst the staff are very professional in the
way they approach everything, they are also very personal with the residents which is really good to see and hear. In fact, it is due to the staff that we find it reassuring to leave our mother in their care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pat (Wife of Resident) published on 8 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I could not have wished for my husband to be in any better place than Hylands House.
The staff and standard of care was outstanding to requirements for his needs.
I cannot thank them all enough for all they did for him.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lynda (Daughter of Resident) published on 7 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has received excellent care at Hylands House over the past two years. The home is small and friendly and encourages regular input from residents and their families. The residents are treated as individuals and with great care and respect by all the staff. A varied programme of activities to
stimulate and entertain are planned each week.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Karen L (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care given to my mother, she hasn't seemed as happy as this for years. There is a lovely homely atmosphere, staff very friendly and they take on board the feedback they receive from relatives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine L (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylands House has a very friendly family atmosphere. All staff know each resident very well and are sensitive and accommodating to their needs. A lot of the staff have worked there for many years. The new manager, appointed last year, is very approachable, proactive and has regular care reviews with
family members. We can phone or talk to her at any time. Activities are strongly encouraged to promote quality of life. The home is always very clean, staff are brilliant and the food is excellent. Mum has lived there for four years and is very happy there. This is a gem of a care home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Hannah (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylands has been a true home for my mother. I was very reluctant and anxious about placing my mother in care, however, the love and support she has received at Hylands has been truly heartwarming and life-changing. I know she is being well looked after and her needs are being taken care of. She always
speaks highly of the fresh meals and daily activities that clearly keep her happy and busy. It is quite visible the staff take pride in what they do. They are always happy to give updates and genuinely care for the people they look after.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon (Son of Resident) published on 31 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having visited quite a few residential care homes last year looking for a place for my mother it was our opinion that Hylands had the more homely and welcoming atmosphere of any of the places seen. The staff and management made us feel that my mother would be well cared for and they understood and could
answer any of our concerns with a delicate and considered response. Having resided there for over 9 months now we still have the full confidence that my mother is being cared for with the highest regard.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from David B (Son of Resident) published on 31 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been very well looked after by the home. Last summer a new home manager was appointed who has proved to be a real driving force in improving the overall quality of the home, and therefore Dad's care.
My father is always well presented and his room is spotless. The food is excellent and
there are many long standing carers in the home who are very professional and empathetic.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kim (Daughter of Resident) published on 30 March 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers at Hylands treat the residents with dignity and respect. They are dedicated to the small number of residents and understand how difficult it is for families to handover the care to them. It is tempting to be swayed by the other larger, modern care homes but having used one of these for respite
previously, you become acutely aware that it is the care that is the most important quality and not the decor. This is what shines through at Hylands and the family feel that they all help to create.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.894)

Overview of Review Score

The Review Score of 9.9 (9.894) out of 10 for Hylands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 15 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.894 for Hylands House Care Home is calculated as follows: ( (154 Excellents x 5) + (14 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 170 Ratings = 4.894
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hylands House Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 15 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2018

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Shelley

Shelley Sheasby

Job Title: Registered Manager Joined: 2018

I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie

Jackie Smith

Job Title: Deputy Manager Joined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige

Paige Troth

Job Title: Activities Co-ordinator Joined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service - more info.