Hylands House Care Home

Hylands House has mum's welfare at the heart of her care - she comes first, this makes me feel very comfortable.

Well done Hylands. You really are number one.

I have been involved with Hylands House over a period of 18 months. They provided end-of-life care for one relative, and ongoing care for another relative who has Alzheimer’s. In both cases, their care has been excellent and their communication with me very good. The home and the rooms always appear clean, and the difficulties of Covid lockdowns were well managed and communicated. The key ingredient is that the staff are aware and caring towards the residents.

My mother has just spent 2 weeks at Hylands House Care for respite. My mother was well cared for and I can tell she was relaxed and happy whilst in their care. The staff have been very helpful friendly and approachable throughout the whole process.

My mum was a resident at Hylands House Care for a few months, during that time she was cared for in a kind and compassionate way, which also extended to our family. The staff were always approachable and willing to discuss any issues that arose. I always felt my mum was being well cared for and have no doubts that Hylands, being a small care home was the best place for her.

Highly recommended

My friend has been at Hylands House for some time now and the care she has received has been outstanding. The care staff have been amazing and my friend's condition has improved dramatically. When I visit my friend she always looks spotless and well dressed. My friend is always wearing her jewellery which was always so important to her. The manager at Hylands House is very professional and the way she has managed the covid-19 epidemic and to our amazement has managed to keep the residents and staff safe during this difficult time. Our heartfelt thanks go to the staff at Hylands House.

Following a week in hospital my aunt was admitted to Hylands House initially for assessment to ascertain the level of care required. It was decided that she required 24-hour care and therefore it was recommended that I should accept the place offered at Hylands House. I am extremely satisfied with the care she has received during the 9 months there. Prior to this she was having limited hours of care at her home and after settling down at Hylands, having the company of other residents and a good standard of care from staff is good for her and have noticed that she now looks much better. I am only able to visit her approximately once a month due to living 150 miles away, but when we visit, we have always been warmly welcomed by all staff. They always keep me updated with any issues that may have arisen. I am also invited to have a telephone review with the manager on a regular basis, which is good for me due to the distance involved. Thank you all for your kindness.

From my very first contact with the manager and the team at Hylands House Care, I was impressed with the level of service, professionalism and positivity. When my Mum arrived at Hylands House she received the best possible care and the team did everything they could to welcome my Mum and make her comfortable. They also swiftly and efficiently took over the various medical tasks associated with my Mum moving to Hylands from outside Warwickshire. We were kept fully informed of Mum's condition and status in a positive but realistic manner and I feel the team went out of their way to help. Unfortunately, my Mum's stay in Hylands was a short one, but I am sure she would have been happy and comfortable there and well looked after. On behalf of my brothers and sisters I would fully recommend Hylands House and the manager and her team.

Any issues are addressed promptly and with good grace, almost always to a satisfactory resolution in a timely manner; and all reasonable requests are accommodated.

The last 6 months have been rather turbulent with Covid and one thing and another. Dad became a resident at Hylands House back in March, he was recovering from Covid. All of the Hylands' family have made Dad feel like part of the family, they have given Dad a quality of life I thought may not be possible again, his well being and health due to their loving care and attention is constantly improving, thank you to all of you.

My mom has been in the home for 6 months now and I have seen a marked improvement in her health and well being. The care she receives is excellent, the feedback I receive is very good and communication with the home is very good.

Thank you to everyone for all that you do.

This must be because she is looked after well.

Admin staff very good - any queries that I have put to them have been addressed and resolved satisfactorily in a timely manner.

The communication I’ve had from staff has been outstanding and been wonderful at facilitating contact between my father and I due to the Covid 19 restrictions. I hope soon I will be able to visit and give a more detailed opinion when I can visit my father in the care setting. It’s difficult to give any opinion on standards without seeing the home.

It has been a difficult year but Mum's carers and other members of staff have kept me up to date with her progress by email and photos. All staff are very quick to get back to me whenever I've made a request. I feel we are working as a team for the best interests of Mum, who has severe dementia, with all the additional mental health difficulty this brings. I'm very pleased she's in a small home with staff who are well known to her and to me. And that these kindnesses are done as a matter of course.

The staff are kind, friendly and caring and I’m sure this is why mum has settled in so well. The communication is excellent and they go out of their way to make sure we are reassured during this difficult time of lockdown. I would like to thank all of the staff for their kindness and for looking after mum. I hope she continues to feel at home there.

Hylands House has provided great care and with the restrictions of covid 19 has coped very well with this. The level of communication is of a high standard and I am always kept well up to date on any changes and/or needs of my family member. Although it would be nice if the gardens were opened up for visits within government guidelines on social distancing.

The manager has always been very helpful and easy to communicate with, explaining everything in a very intense and unusual situation. Staff are friendly and willing to help in any way they can. My relative has been cared for with dignity, patience and understanding, always with her best interests in mind.