Hylands House Care Home

Warwick Road, Stratford-upon-Avon CV37 6YW
Review Us
9.7 76 Reviews
  • Hylands House Care Home, Stratford-upon-Avon
Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for older people 24 hours a day. They specialise in Dementia, Respite Care, Residential Care and Day Care.

All staff are long-standing and have a true passion for caring for the home’s residents. Staff training is always on the agenda with all members of staff constantly undertaking specialist training throughout the year.

The home has a vibrant programme of activities and entertainment for residents to enjoy, arts and crafts, music therapy and sports therapy, to name a few.
The home has a lounge, quiet room, dining room, conservatory, hairdressers and a beautiful garden. There is ample parking to the rear of the property for visitors.
Show Hylands House Care Home on the Map

Care Provided by Hylands House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1100
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1300

Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.

The price(s) shown are provided by the care home. Contact Hylands House Care Home for full pricing details and T&Cs.

Contact Hylands House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Hylands House Care Home to confirm what's included and get a personalised quote:

Good to Know

Owner

  • Hylands House Care Ltd
  • Privately Owned

Person in Charge

  • Jackie Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Single Rooms with Ensuite Wet Room (17)

Visiting

  • Visiting all hours

Parking

  • Large car park at rear of property

Hylands House Care Home Reviews (76)

9.7

Hylands House Care Home has a Review Score of 9.7 (9.722) out of 10, based on 20 reviews in the last 2 years.
Over all time Hylands House Care Home has 76 reviews.

Overall Experience
  • 62
  • 13
  • 1
  • 0
  • 0
Date Published
  • 76
  • 13
  • 16
  • 20
  • 56
Reviewer Connection to Hylands House Care Home
  • 31
  • 21
  • 6
  • 5
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 76, showing 41-60
Review from Gail H (Daughter of Resident) published on 1 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has just spent 2 weeks at Hylands House Care for respite. My mother was well cared for and I can tell she was relaxed and happy whilst in their care. The staff have been very helpful friendly and approachable throughout the whole process.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from P P (Daughter of Resident) published on 9 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Hylands House Care for a few months, during that time she was cared for in a kind and compassionate way, which also extended to our family. The staff were always approachable and willing to discuss any issues that arose. I always felt my mum was being well cared for and have
no doubts that Hylands, being a small care home was the best place for her.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Helen B (Daughter of Resident) published on 28 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my mother and mother in law reside at Hylands House and we highly rate the individual attention to their personal care and welfare. Being a small number of residents means the care is constant and personal to each resident
Highly recommended
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K J (Friend of Resident) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend has been at Hylands House for some time now and the care she has received has been outstanding. The care staff have been amazing and my friend's condition has improved dramatically. When I visit my friend she always looks spotless and well dressed. My friend is always wearing her jewellery
which was always so important to her. The manager at Hylands House is very professional and the way she has managed the covid-19 epidemic and to our amazement has managed to keep the residents and staff safe during this difficult time. Our heartfelt thanks go to the staff at Hylands House.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from B N (Nephew of Resident) published on 20 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following a week in hospital my aunt was admitted to Hylands House initially for assessment to ascertain the level of care required. It was decided that she required 24-hour care and therefore it was recommended that I should accept the place offered at Hylands House. I am extremely satisfied with the
care she has received during the 9 months there. Prior to this she was having limited hours of care at her home and after settling down at Hylands, having the company of other residents and a good standard of care from staff is good for her and have noticed that she now looks much better. I am only able to visit her approximately once a month due to living 150 miles away, but when we visit, we have always been warmly welcomed by all staff. They always keep me updated with any issues that may have arisen. I am also invited to have a telephone review with the manager on a regular basis, which is good for me due to the distance involved. Thank you all for your kindness.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul B (Son of Resident) published on 15 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From my very first contact with the manager and the team at Hylands House Care, I was impressed with the level of service, professionalism and positivity. When my Mum arrived at Hylands House she received the best possible care and the team did everything they could to welcome my Mum and make her comfortable.
They also swiftly and efficiently took over the various medical tasks associated with my Mum moving to Hylands from outside Warwickshire. We were kept fully informed of Mum's condition and status in a positive but realistic manner and I feel the team went out of their way to help. Unfortunately, my Mum's stay in Hylands was a short one, but I am sure she would have been happy and comfortable there and well looked after. On behalf of my brothers and sisters I would fully recommend Hylands House and the manager and her team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Russell P (Son of Resident) published on 9 November 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
I am satisfied with the level of care that my mother is receiving.
The staff with whom I am in contact are professional, courteous and kind.
Any issues are addressed promptly and with good grace, almost always to a satisfactory resolution in a timely manner; and all reasonable requests are accommodated.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from James V (Father of Resident) published on 10 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The last 6 months have been rather turbulent with Covid and one thing and another. Dad became a resident at Hylands House back in March, he was recovering from Covid. All of the Hylands' family have made Dad feel like part of the family, they have given Dad a quality of life I thought may not be possible
again, his well being and health due to their loving care and attention is constantly improving, thank you to all of you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anthony B (Son of Resident) published on 5 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mom has been in the home for 6 months now and I have seen a marked improvement in her health and well being. The care she receives is excellent, the feedback I receive is very good and communication with the home is very good.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Kay G (Daughter of Resident) published on 4 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our family is very pleased with the high level of care provided at Hylands. Mum is happy and content and could not be in a better place. The staff and management work hard yet are always upbeat and treat residents with great dignity. I am unable to rate activities at the moment as due to Covid restrictions
this year, families have been unable to take part. Prior to this, there was always a good programme of activities.
It is commendable that Hylands went into lockdown early in 2020, and with careful management and staff vigilance, there have been no Covid deaths.
Thank you to everyone for all that you do.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Simon H (Son of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very pleased with the care and the facilities at Hylands. The staff are very welcoming when I visit.
It is a lovely place and I would always recommend this care home.
My mother is always happy and smiles when we visit.
This must be because she is looked after well.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Russell P (Son of Resident) published on 15 December 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother's care is of a high standard, and I am confident that she is in good hands.
Care staff seem to be very diligent and professional, and also very friendly.
Admin staff very good - any queries that I have put to them have been addressed and resolved satisfactorily in a timely manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Angela B (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The communication I’ve had from staff has been outstanding and been wonderful at facilitating contact between my father and I due to the Covid 19 restrictions. I hope soon I will be able to visit and give a more detailed opinion when I can visit my father in the care setting. It’s difficult to give
any opinion on standards without seeing the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine H (Daughter of Resident) published on 19 November 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
It has been a difficult year but Mum's carers and other members of staff have kept me up to date with her progress by email and photos. All staff are very quick to get back to me whenever I've made a request. I feel we are working as a team for the best interests of Mum, who has severe dementia, with
all the additional mental health difficulty this brings. I'm very pleased she's in a small home with staff who are well known to her and to me. And that these kindnesses are done as a matter of course.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jo (Daughter of Resident) published on 21 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make a difficult decision for mum to go into a care home recently, but the staff at Hylands House have made her transition so much easier.
The care manager was so welcoming from our first meeting and has provided reassurance, advice and genuine care since then.
The staff are kind, friendly
and caring and I’m sure this is why mum has settled in so well. The communication is excellent and they go out of their way to make sure we are reassured during this difficult time of lockdown. I would like to thank all of the staff for their kindness and for looking after mum. I hope she continues to feel at home there.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Pauline (Daughter of Resident) published on 30 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hylands House has provided great care and with the restrictions of covid 19 has coped very well with this. The level of communication is of a high standard and I am always kept well up to date on any changes and/or needs of my family member. Although it would be nice if the gardens were opened up for
visits within government guidelines on social distancing.
Reply from Shelley Sheasby, Manager at Hylands House Care HomeDear Pauline, thank you so much for your feedback. We have now opened up the garden and are doing visits whilst maintaining social distancing guidelines. Please call the office to book in a visiting time.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Aimi W (Niece of Resident) published on 29 July 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The manager has always been very helpful and easy to communicate with, explaining everything in a very intense and unusual situation. Staff are friendly and willing to help in any way they can. My relative has been cared for with dignity, patience and understanding, always with her best interests in
mind.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Martin (Son of Resident) published on 24 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Hylands House has given Mum genuine care and attention to help her recover from a UTI which was not diagnosed by her previous Care Home.
Could not have chosen a better home than Hylands House Mum always looks lovely and cared for.
Would definitely recommend!
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah G (Daughter of Resident) published on 22 July 2020 Submitted via Website • Report
Overall Experience 3.0 out of 5
My father was assessed for his suitability for becoming a resident at Hylands House in mid-March 2020. He had Alzheimer's, we were told that Hylands House was an appropriate home for him. We were assured he could stay until the end of his days and that some places would not offer this, but they did.
After only 2 months, we got a call to say that he needed to move as it was an unsuitable home for him! We had to move him in the midst of the Coronavirus lockdown, an extremely traumatic event for us and obviously for him. Three weeks later he died in June 2020. I am furious that Hylands House did not guide us appropriately, we were green to his needs. Their comment on his departure was, he needed a nursing home, not a care home, his health at this stage had not deteriorated, but his Alzheimer's did affect his behaviour as is common. Why did they take him post assessment?
Reply from Michelle Sheasby, Home Manager at Hylands House Care HomeWe are sorry for your loss and offer our sincere condolences. At Hylands House we do promote our small care home for individuals to spend the rest of their days with us, however, in some circumstances, this is not in the individual’s best interests. This is mainly due to the needs and behaviours increasing to a level which cannot be met in a residential dementia care home setting. We do not take any decision lightly to move a resident on to another care home and this is only initiated after other avenues of support have been sought, such as working with the multi-disciplinary team. In this circumstance as you are aware, we made every effort for your father to stay with us at Hylands House and his GP was also involved with his care. Unfortunately, even with this added support, due to behaviours of concern the decision was made that we could no longer meet the needs of your father and it was in his best interests to be moved to a suitable care home where he would receive the level of care.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Lorraine (Friend of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
When I enter the home once a week to see my best friend, I'm always made very welcome, staff always seem happy. They always have time for a chat about how my friend is and things in general. They keep the place very clean and tidy and all the residents seem happy too. My friend tells me she is very
happy to be there and she looks well cared for.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for Hylands House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.722 for Hylands House Care Home is calculated as follows: ( (171 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 227 Ratings = 4.722
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Hylands House Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 20 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Sep 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (3)

Shelley

Shelley Sheasby

Job Title: Registered Manager Joined: 2018

I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie

Jackie Smith

Job Title: Deputy Manager Joined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige

Paige Troth

Job Title: Activities Co-ordinator Joined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service - more info.