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Hylands House Care Home

Warwick Road, Stratford-upon-Avon, Warwickshire CV37 6YW
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Hylands House Care Home, Stratford-upon-Avon
Hylands House Care Home, Stratford-upon-Avon
Hylands House Care Home, Stratford-upon-Avon

Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.

Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for...  

Care Provided by Hylands House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 21 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,000From £1,200
Residential Dementia CareFrom £1,100From £1,300
Fee's are dependent on the individuals needs assessed Fees are all inclusive; there are no additional care home costs.
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.

Prospective residents are invited to call our Administrator for further details of fees and funding support.

Contact Hylands House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Hylands House Care Ltd
  • Private Owned

Person in charge

  • Jackie Smith(Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2018
  • Number of floors: 2

Room Information

  • Single Rooms (21)
  • Single Rooms with ensuite Wet Room (17)

Visiting

  • Visiting all hours

Parking

  • Large car park at rear of property

Hylands House Care Home Reviews (76)

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9.7

Hylands House Care Home has a Review Score of 9.7 (9.722) out of 10, based on 20 reviews in the last 2 years. Over all time Hylands House Care Home has 76 reviews.

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Review from Jill (Niece of Resident) published on 16 April 2020 Submitted via Website
Overall Experience

My aunt, who has dementia, has been cared for by staff from Hylands House care home since 2017. I have seen them demonstrate great patience with her, even when, on occasions, they had no idea I had just arrived and none was aware that I was just coming into the main living space to see her. All the residents have dementia and so their mood may change from one minute to the next. But the atmosphere always seems calm at all times. Most of the staff have been there for years so they know the residents very well. This is very reassuring for relatives.

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Review from Rob E (Son of Resident) published on 16 April 2020 Submitted via Website
Overall Experience

Hylands House is fantastic. The Manager is brilliant and filled us with confidence that Mom would be happy and well cared for there, which she is. They gave us some sound advice, guidance, and support on how to handle Mom’s move and as such, it went perfectly. We couldn’t wish for a better home for her. The team are friendly and efficient and are always focused on there care and well being of the residents who live there.

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Review from Karl (Son of Resident) published on 15 April 2020 Submitted via Website
Overall Experience

After researching dementia care within Stratford upon Avon, for our elderly mother, we settled upon Hylands House. This decision has proved to be the correct one, as we have found the care and attention that she is receiving to be of a very high standard. Whilst the staff are very professional in the way they approach everything, they are also very personal with the residents which is really good to see and hear. In fact, it is due to the staff that we find it reassuring to leave our mother in their care.

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Review from Pat (Wife of Resident) published on 8 April 2020 Submitted via Website
Overall Experience
I could not have wished for my husband to be in any better place than Hylands House.
The staff and standard of care was outstanding to requirements for his needs.

I cannot thank them all enough for all they did for him.

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Review from Lynda (Daughter of Resident) published on 7 April 2020 Submitted via Website
Overall Experience

My mother has received excellent care at Hylands House over the past two years. The home is small and friendly and encourages regular input from residents and their families. The residents are treated as individuals and with great care and respect by all the staff. A varied programme of activities to stimulate and entertain are planned each week.

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Review from Karen L (Daughter of Resident) published on 3 April 2020 Submitted via Website
Overall Experience

Excellent care given to my mother, she hasn't seemed as happy as this for years. There is a lovely homely atmosphere, staff very friendly and they take on board the feedback they receive from relatives.

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Review from Christine L (Daughter of Resident) published on 3 April 2020 Submitted via Website
Overall Experience

Hylands House has a very friendly family atmosphere. All staff know each resident very well and are sensitive and accommodating to their needs. A lot of the staff have worked there for many years. The new manager, appointed last year, is very approachable, proactive and has regular care reviews with family members. We can phone or talk to her at any time. Activities are strongly encouraged to promote quality of life. The home is always very clean, staff are brilliant and the food is excellent. Mum has lived there for four years and is very happy there. This is a gem of a care home.

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Review from Hannah (Daughter of Resident) published on 3 April 2020 Submitted via Website
Overall Experience

Hylands has been a true home for my mother. I was very reluctant and anxious about placing my mother in care, however, the love and support she has received at Hylands has been truly heartwarming and life-changing. I know she is being well looked after and her needs are being taken care of. She always speaks highly of the fresh meals and daily activities that clearly keep her happy and busy. It is quite visible the staff take pride in what they do. They are always happy to give updates and genuinely care for the people they look after.

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Review from Simon (Son of Resident) published on 31 March 2020 Submitted via Website
Overall Experience

Having visited quite a few residential care homes last year looking for a place for my mother it was our opinion that Hylands had the more homely and welcoming atmosphere of any of the places seen. The staff and management made us feel that my mother would be well cared for and they understood and could answer any of our concerns with a delicate and considered response. Having resided there for over 9 months now we still have the full confidence that my mother is being cared for with the highest regard.

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Review from David B (Son of Resident) published on 31 March 2020 Submitted via Website
Overall Experience
My father has been very well looked after by the home. Last summer a new home manager was appointed who has proved to be a real driving force in improving the overall quality of the home, and therefore Dad's care.

My father is always well presented and his room is spotless. The food is excellent and there are many long standing carers in the home who are very professional and empathetic.

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Review from Kim (Daughter of Resident) published on 30 March 2020 Submitted via Website
Overall Experience

The carers at Hylands treat the residents with dignity and respect. They are dedicated to the small number of residents and understand how difficult it is for families to handover the care to them. It is tempting to be swayed by the other larger, modern care homes but having used one of these for respite previously, you become acutely aware that it is the care that is the most important quality and not the decor. This is what shines through at Hylands and the family feel that they all help to create.

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Review from Liz (Daughter of Resident) published on 30 March 2020 Submitted via Website
Overall Experience
As a small home all of the staff know all of the residents well. It has a family atmosphere. Residents are encouraged to be in communal areas to avoid isolation. The relatively new management is innovative and strongly encouraging for all activities to promote quality of life. At the next CQC inspection I am 100% confident that the part "well led...requires improvement" will change to a good or excellent. Communication with relatives is good. Care reviews happen regularly.
Staff are brilliant at looking after residents with dementia and its associated difficulties. In my father's case he had to leave a previous home, staff at Hylands have no issue with his behaviour.

I would definitely recommend.

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Review from Chris (Son of Resident) published on 30 March 2020 Submitted via Website
Overall Experience
Hylands House is a warm and welcoming place to visit.
Personally I have had two family members living there and both were/are extremely happy and content.
The care they receive there is professional and lovingly provided - nothing is too much trouble for the staff many of which are prepared to go the extra mile!

Residents are made to feel individuals each receiving the care which is appropriate to their own needs.

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Review from Carol (Sister of Resident) published on 27 March 2020 Submitted via Website
Overall Experience

Extremely happy with the care and attention showed to my sister during her placement. All medical needs are met. Whenever I have visited all areas of the home are extremely clean. It feels very homely. The Manager has always been very friendly and welcoming and is very knowledgeable which is extremely reassuring. She always makes time for a chat if I have any concerns and leaves me feeling reassured. In fact, all of the staff seem happy in their work. Have seen the meals the residents are served and they appear well presented and nutritious. I would have no reservations in recommending Hylands for a friend or loved one. Feel reassured that their needs are met and they are safe and treated with the dignity that they deserve.

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Review from Alex M (Granddaughter of Resident) published on 24 March 2020 Submitted via Website
Overall Experience

We moved Mum from another home to Hylands House and feel that this was the best decision we could have made. From the management to all the staff members, all are very helpful and sincerely care for their residents. Mum has been looked after and is happy at Hylands House. We are kept updated and have regular interaction with the staff/manager. I want to thank all the staff for all the hard work they do. Thank you.

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Review from Amanda H (Daughter of Resident) published on 4 July 2018 Submitted via Website
Overall Experience

Hylands is a fantastic care home offering a very high standard of personal care. My mother has received nothing but A1 attention since she moved into Hylands and they have also supported family members, as we adapt to my mother's on-going dementia. They are a close-knit team, where it becomes very apparent that they genuinely care for their residents. They consistently go the extra mile to meet resident need - even if it means 'thinking outside the box' to ensure their comfort.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 September 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Hylands House Care Home.

Accreditations

There are no accreditations posted yet for Hylands House Care Home.

Meet the Team (3)

Shelley Sheasby
Shelley SheasbyJob Title:Registered ManagerJoined: 2018
I have been working in the care sector for many years and has been the Registered Manager of Hylands House Care Home since November 2018. At Hylands House we offer first class care on a permanent or respite basis, which is delivered by highly trained care staff in a homely comfortable environment. All of our residents are individuals and we treat them with dignity and respect while offering freedom of choice and promote independence as much as possible.
Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.

My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie Smith
Jackie SmithJob Title:Deputy ManagerJoined: 1990

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige Troth
Paige TrothJob Title:Activities Co-ordinatorJoined: 2021

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.

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