Hylands House Care Home

Would definitely recommend!

My father was assessed for his suitability for becoming a resident at Hylands House in mid-March 2020. He had Alzheimer's, we were told that Hylands House was an appropriate home for him. We were assured he could stay until the end of his days and that some places would not offer this, but they did. After only 2 months, we got a call to say that he needed to move as it was an unsuitable home for him! We had to move him in the midst of the Coronavirus lockdown, an extremely traumatic event for us and obviously for him. Three weeks later he died in June 2020. I am furious that Hylands House did not guide us appropriately, we were green to his needs. Their comment on his departure was, he needed a nursing home, not a care home, his health at this stage had not deteriorated, but his Alzheimer's did affect his behaviour as is common. Why did they take him post assessment?

When I enter the home once a week to see my best friend, I'm always made very welcome, staff always seem happy. They always have time for a chat about how my friend is and things in general. They keep the place very clean and tidy and all the residents seem happy too. My friend tells me she is very happy to be there and she looks well cared for.

My aunt, who has dementia, has been cared for by staff from Hylands House care home since 2017. I have seen them demonstrate great patience with her, even when, on occasions, they had no idea I had just arrived and none was aware that I was just coming into the main living space to see her. All the residents have dementia and so their mood may change from one minute to the next. But the atmosphere always seems calm at all times. Most of the staff have been there for years so they know the residents very well. This is very reassuring for relatives.

Hylands House is fantastic. The Manager is brilliant and filled us with confidence that Mom would be happy and well cared for there, which she is. They gave us some sound advice, guidance, and support on how to handle Mom’s move and as such, it went perfectly. We couldn’t wish for a better home for her. The team are friendly and efficient and are always focused on there care and well being of the residents who live there.

After researching dementia care within Stratford upon Avon, for our elderly mother, we settled upon Hylands House. This decision has proved to be the correct one, as we have found the care and attention that she is receiving to be of a very high standard. Whilst the staff are very professional in the way they approach everything, they are also very personal with the residents which is really good to see and hear. In fact, it is due to the staff that we find it reassuring to leave our mother in their care.

I cannot thank them all enough for all they did for him.

My mother has received excellent care at Hylands House over the past two years. The home is small and friendly and encourages regular input from residents and their families. The residents are treated as individuals and with great care and respect by all the staff. A varied programme of activities to stimulate and entertain are planned each week.

Excellent care given to my mother, she hasn't seemed as happy as this for years. There is a lovely homely atmosphere, staff very friendly and they take on board the feedback they receive from relatives.

Hylands House has a very friendly family atmosphere. All staff know each resident very well and are sensitive and accommodating to their needs. A lot of the staff have worked there for many years. The new manager, appointed last year, is very approachable, proactive and has regular care reviews with family members. We can phone or talk to her at any time. Activities are strongly encouraged to promote quality of life. The home is always very clean, staff are brilliant and the food is excellent. Mum has lived there for four years and is very happy there. This is a gem of a care home.

Hylands has been a true home for my mother. I was very reluctant and anxious about placing my mother in care, however, the love and support she has received at Hylands has been truly heartwarming and life-changing. I know she is being well looked after and her needs are being taken care of. She always speaks highly of the fresh meals and daily activities that clearly keep her happy and busy. It is quite visible the staff take pride in what they do. They are always happy to give updates and genuinely care for the people they look after.

Having visited quite a few residential care homes last year looking for a place for my mother it was our opinion that Hylands had the more homely and welcoming atmosphere of any of the places seen. The staff and management made us feel that my mother would be well cared for and they understood and could answer any of our concerns with a delicate and considered response. Having resided there for over 9 months now we still have the full confidence that my mother is being cared for with the highest regard.

My father is always well presented and his room is spotless. The food is excellent and there are many long standing carers in the home who are very professional and empathetic.

The carers at Hylands treat the residents with dignity and respect. They are dedicated to the small number of residents and understand how difficult it is for families to handover the care to them. It is tempting to be swayed by the other larger, modern care homes but having used one of these for respite previously, you become acutely aware that it is the care that is the most important quality and not the decor. This is what shines through at Hylands and the family feel that they all help to create.

I would definitely recommend.

Residents are made to feel individuals each receiving the care which is appropriate to their own needs.

Extremely happy with the care and attention showed to my sister during her placement. All medical needs are met. Whenever I have visited all areas of the home are extremely clean. It feels very homely. The Manager has always been very friendly and welcoming and is very knowledgeable which is extremely reassuring. She always makes time for a chat if I have any concerns and leaves me feeling reassured. In fact, all of the staff seem happy in their work. Have seen the meals the residents are served and they appear well presented and nutritious. I would have no reservations in recommending Hylands for a friend or loved one. Feel reassured that their needs are met and they are safe and treated with the dignity that they deserve.

We moved Mum from another home to Hylands House and feel that this was the best decision we could have made. From the management to all the staff members, all are very helpful and sincerely care for their residents. Mum has been looked after and is happy at Hylands House. We are kept updated and have regular interaction with the staff/manager. I want to thank all the staff for all the hard work they do. Thank you.

Hylands is a fantastic care home offering a very high standard of personal care. My mother has received nothing but A1 attention since she moved into Hylands and they have also supported family members, as we adapt to my mother's on-going dementia. They are a close-knit team, where it becomes very apparent that they genuinely care for their residents. They consistently go the extra mile to meet resident need - even if it means 'thinking outside the box' to ensure their comfort.