






Hylands House is situated in the heart of Stratford-upon-Avon. Stratford-upon-Avon is set in the beautiful rural Warwickshire countryside, on the banks of the River Avon. It is one of the most popular tourist destinations in Britain, famous as the birthplace of William Shakespeare.
Hylands House is a small family-run care home which has been operating since 1987. Hylands House is highly regarded within the local community, providing exceptional care for...
Care Provided by Hylands House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 21 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Residents pay for their own discretionary personal costs such as newspapers, hairdressing and chiropody.
Prospective residents are invited to call our Administrator for further details of fees and funding support.
The price(s) shown are provided by the care home. Contact Hylands House Care Home for full pricing details and T&Cs.
Contact Hylands House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Hylands House Care Ltd
- Private Owned
Person in charge
- Jackie Smith(Manager)
Local Authority / Social Services
Admission Information
- Ages 50+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 2018
- Number of floors: 2
Room Information
- Single Rooms (21)
- Single Rooms with ensuite Wet Room (17)
Visiting
- Visiting all hours
Parking
- Large car park at rear of property
Hylands House Care Home Reviews (76)
Hylands House Care Home has a Review Score of 9.7 (9.722) out of 10, based on 20 reviews in the last 2 years.
Over all time Hylands House Care Home has 76 reviews.
My aunt, who has dementia, has been cared for by staff from Hylands House care home since 2017. I have seen them demonstrate great patience with her, even when, on occasions, they had no idea I had just arrived and none was aware that I was just coming into the main living space to see her. All the residents have dementia and so their mood may change from one minute to the next. But the atmosphere always seems calm at all times. Most of the staff have been there for years so they know the residents very well. This is very reassuring for relatives.
Hylands House is fantastic. The Manager is brilliant and filled us with confidence that Mom would be happy and well cared for there, which she is. They gave us some sound advice, guidance, and support on how to handle Mom’s move and as such, it went perfectly. We couldn’t wish for a better home for her. The team are friendly and efficient and are always focused on there care and well being of the residents who live there.
After researching dementia care within Stratford upon Avon, for our elderly mother, we settled upon Hylands House. This decision has proved to be the correct one, as we have found the care and attention that she is receiving to be of a very high standard. Whilst the staff are very professional in the way they approach everything, they are also very personal with the residents which is really good to see and hear. In fact, it is due to the staff that we find it reassuring to leave our mother in their care.
The staff and standard of care was outstanding to requirements for his needs.
I cannot thank them all enough for all they did for him.
My mother has received excellent care at Hylands House over the past two years. The home is small and friendly and encourages regular input from residents and their families. The residents are treated as individuals and with great care and respect by all the staff. A varied programme of activities to stimulate and entertain are planned each week.
Excellent care given to my mother, she hasn't seemed as happy as this for years. There is a lovely homely atmosphere, staff very friendly and they take on board the feedback they receive from relatives.
Hylands House has a very friendly family atmosphere. All staff know each resident very well and are sensitive and accommodating to their needs. A lot of the staff have worked there for many years. The new manager, appointed last year, is very approachable, proactive and has regular care reviews with family members. We can phone or talk to her at any time. Activities are strongly encouraged to promote quality of life. The home is always very clean, staff are brilliant and the food is excellent. Mum has lived there for four years and is very happy there. This is a gem of a care home.
Hylands has been a true home for my mother. I was very reluctant and anxious about placing my mother in care, however, the love and support she has received at Hylands has been truly heartwarming and life-changing. I know she is being well looked after and her needs are being taken care of. She always speaks highly of the fresh meals and daily activities that clearly keep her happy and busy. It is quite visible the staff take pride in what they do. They are always happy to give updates and genuinely care for the people they look after.
Having visited quite a few residential care homes last year looking for a place for my mother it was our opinion that Hylands had the more homely and welcoming atmosphere of any of the places seen. The staff and management made us feel that my mother would be well cared for and they understood and could answer any of our concerns with a delicate and considered response. Having resided there for over 9 months now we still have the full confidence that my mother is being cared for with the highest regard.
My father is always well presented and his room is spotless. The food is excellent and there are many long standing carers in the home who are very professional and empathetic.
The carers at Hylands treat the residents with dignity and respect. They are dedicated to the small number of residents and understand how difficult it is for families to handover the care to them. It is tempting to be swayed by the other larger, modern care homes but having used one of these for respite previously, you become acutely aware that it is the care that is the most important quality and not the decor. This is what shines through at Hylands and the family feel that they all help to create.
Staff are brilliant at looking after residents with dementia and its associated difficulties. In my father's case he had to leave a previous home, staff at Hylands have no issue with his behaviour.
I would definitely recommend.
Personally I have had two family members living there and both were/are extremely happy and content.
The care they receive there is professional and lovingly provided - nothing is too much trouble for the staff many of which are prepared to go the extra mile!
Residents are made to feel individuals each receiving the care which is appropriate to their own needs.
Extremely happy with the care and attention showed to my sister during her placement. All medical needs are met. Whenever I have visited all areas of the home are extremely clean. It feels very homely. The Manager has always been very friendly and welcoming and is very knowledgeable which is extremely reassuring. She always makes time for a chat if I have any concerns and leaves me feeling reassured. In fact, all of the staff seem happy in their work. Have seen the meals the residents are served and they appear well presented and nutritious. I would have no reservations in recommending Hylands for a friend or loved one. Feel reassured that their needs are met and they are safe and treated with the dignity that they deserve.
We moved Mum from another home to Hylands House and feel that this was the best decision we could have made. From the management to all the staff members, all are very helpful and sincerely care for their residents. Mum has been looked after and is happy at Hylands House. We are kept updated and have regular interaction with the staff/manager. I want to thank all the staff for all the hard work they do. Thank you.
Hylands is a fantastic care home offering a very high standard of personal care. My mother has received nothing but A1 attention since she moved into Hylands and they have also supported family members, as we adapt to my mother's on-going dementia. They are a close-knit team, where it becomes very apparent that they genuinely care for their residents. They consistently go the extra mile to meet resident need - even if it means 'thinking outside the box' to ensure their comfort.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 September 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Hylands House Care Home.
There are no upcoming events for Hylands House Care Home.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Hylands House Care Home.
Accreditations
There are no accreditations posted yet for Hylands House Care Home.
Meet the Team (3)

Our chef's prepare three nutritious meals a day and the menu changes regularly to reflect seasonal produce. At Hylands House specialist diets are catered for.
My team and i would love to show you around our home. So if you should like a tour, or wish to discuss any aspect of care with me, please telephone Hylands House to make an appointment.

Jackie has worked for Hylands House Care Home for more that 30 years. She is now working as the Deputy Manager as part of the dedicated and experienced team at Hylands House.

Paige is our activity co-ordinator, ensuring that our residents have a varied and engaging schedule of activities in which to participate.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hylands House Care Home to verify any information. View our terms and conditions. Hylands House Care Home has an Enhanced Service -more info.